Adyen Index Reports

Discover our APAC Index Reports

Explore data-backed trends and expert analysis to stay ahead of consumer demand and industry changes in an AI-powered world.

Whether it’s travelers embracing self-service, retailers balancing cost and delightful customer experience, or digital businesses optimizing costs while driving conversions, turn insights into action with our reports.

Stay up to date with the latest payment trends.

Get started here

Index Retail 2025

Asian guy paying with smart watch at counter

Australia Retail Report

44% of shoppers in Australia will abandon a purchase if payment takes too long. Uncover this and other key insights from consumer and business research about the state of retail in Australia.

Smiling Asian girl paying with credit card on AMS1

Hong Kong Retail Report

47% of customers in Hong Kong expect businesses to provide personalized recommendations. Find out how to meet the expectations of shoppers with connected data and unified commerce.

Woman shopping and paying inside a clothing and fashion store for apparel.

Malaysia Retail Report

47% of retailers in Malaysia are looking to increase net revenue by finding ways to lower the cost of payments. Explore the opportunities to reduce costs through a holistic approach that targets savings across the entire payment ecosystem.

Woman shopping and paying inside a clothing and fashion store for apparel.

Singapore Retail Report

60% of Gen Z shoppers in Singapore choose retailers that let them shop on social media. Uncover how retailers in Singapore can strike the perfect balance between meeting customer expectations and business efficiency.

Index Hospitality 2025

A hotel concierge chatting with hotel guests and checking them in via a tablet.

Australia Hospitality Report

Speed, flexibility, and autonomy are key for travellers in 2025. Uncover what travelers want and how the hospitality industry is adapting to meet these rising guest expectations.

A couple self-checking into a hotel room at reception and paying for their stay by tapping a smartwatch on Adyen's terminal.

Hong Kong Hospitality Report

Personalization is one of the top demands from guests in 2025 – they appreciate the personal touches in hospitality. Explore how businesses are using data to create stronger guest relationships.

A family with children looking at a tablet in their hotel room.

Malaysia Hospitality Report

Fragmented payment systems create many operational challenges for hospitality businesses. Explore how businesses are prioritizing unified, technology-driven payment solutions to reduce manual work, improve security, and boost flexibility.

A family with childern in a hotel corridor, opening his room with a card, after checking in at the hotel reception.

Singapore Hospitality Report

Hospitality businesses are betting big on AI. Read more on the value of AI behind the scenes in improving conversions, automating fraud defense, recognizing genuine guests, and unlocking cost savings.

Index Insurance 2025

Person with broken leg getting their medical claim on the insurance app

Singapore Insurance Report

Policyholders of insurance firms expect seamless and convenient experiences, just like they do when shopping online. Explore how modernizing payment processes can help your firm improve policyholder experiences, improve retention, and reduce claims fraud.

Travel photography

Hong Kong Insurance Report

Credit cards may be the preferred way to pay in Hong Kong right now, but the growth of digital wallets is accelerating. Find out how to adapt to changing consumer preferences, reducing your cost to serve, and enhancing operational efficiency.

A woman sitting on a low chair holding her ipad

Malaysia Insurance Report

There’s no right answer when it comes to finding the balance between stopping fraudsters and enabling legitimate policyholders to pay. Learn why the best approach is to identify your risk tolerance and adopt a strategy that’s optimized for your business.

People unpacking and finishing home insurance subscription

Australia Insurance Report

As consumers move more of their lives online, the standard for seamless digital experiences is rising. Discover how insurers can leverage strategic investment in payments to achieve better outcomes in customer retention and conversion.

Ready to turn insights into action?

Learn how to apply our data-backed research into key actions for your business.

Get in Touch