Chapter 1: Guest expectations
Speed, flexibility, and autonomy are key for travelers in 2025
Chapter 2: Direct bookings
31% of hospitality businesses believe direct booking strategies will reshape the industry
Chapter 3: AI in hospitality
Chapter 4: Personalization and loyalty
Personalization is one of the top demands from guests in 2025
Get a short, structured summary with everything you need to know
Chapter 5: Strengthening operations with payments
85%
of hospitality businesses say fragmented payment systems are inefficient and time-consuming
Chapter 6: Security, fraud, and compliance
Hospitality businesses believe that the most effective fraud measures are advanced detection tools
Get a short, structured summary with everything you need to know.