Give your franchisee users more control over their terminals

Empower your users to manage their own terminals

We’ve added terminal ordering capabilities to Essentials. Your users can now order new terminals, request replacements, or initiate returns directly in their Essentials environment, no need to go through your headquarters or Adyen.

A smoother process for everyone

With built-in ordering and tracking, users can handle their own terminal lifecycle from start to finish. There’s no change to what data is visible, and no functionality removed. It’s the same reliable experience, just with added flexibility for franchisees and platform users.

Get started by assigning roles

To activate these features, assign the relevant roles in the Customer Area:

• Merchant terminal order role

• Merchant terminal replacement role

• Merchant terminal return role

Once roles are assigned, your users can immediately begin managing terminal orders, replacements, and returns within Essentials. Please note that you need the Merchant User Management role to make these changes.