Manage Issuing disputes directly in your Customer Area

Handle more disputes without Support

You can now submit and manage disputes for "Cancelled" and "Not as Described" directly in Customer Area, alongside existing "Fraud," "Duplicate," and "Not Delivered" reason codes. This gives your teams more control over the dispute process and reduces back-and-forth with Adyen Support.

Choose how you manage disputes

The new Dispute UI lets your teams manage Issuing disputes without building an API integration for dispute management. If you prefer to use the API, the new reason codes are also supported there, with the same webhook and reporting capabilities as existing reason codes.

Start managing disputes in Customer Area

To get started, go to Financial Products > Issuing Disputes in Customer Area. You’ll need the "Manage issuing disputes" role to access the Dispute UI. See our documentation for the API fields and requirements.