Fix terminal issues faster with remote support
Get real-time support for Android terminals. Remotely view and control devices from your browser to diagnose and resolve issues instantly.
September 2024
Simpler troubleshooting, faster fixes No more back-and-forth troubleshooting. Now, you can remotely access and control your Android terminals directly from the Customer Area. Whether you're diagnosing an issue yourself or working with Adyen Support, this update helps resolve problems faster and keeps transactions running smoothly.
See what your terminal sees With remote support, you can securely view and interact with your terminal screen in real time. All you need is software version 1.105.2 or later, a one-time passcode, and WebSockets enabled under Terminal settings.
Start your remote session Ready to get started? Follow these steps to initiate a remote session. If you need help, our support team is here for you.
Latest updates
Financial productsManage Issuing disputes directly in your Customer Area
Issuing customers can now submit and manage disputes directly in Customer Area, with two new dispute reason codes available through both the UI and API.
In-person paymentsAutomate Android terminal branding with Theme Management APIs
You can now use Theme Management APIs to automate branding and screen customization on Android payment terminals. Manage themes across company accounts, merchant accounts, stores, and individual terminals.