Fix terminal issues faster with remote support
Get real-time support for Android terminals. Remotely view and control devices from your browser to diagnose and resolve issues instantly.
September 2024
Simpler troubleshooting, faster fixes No more back-and-forth troubleshooting. Now, you can remotely access and control your Android terminals directly from the Customer Area. Whether you're diagnosing an issue yourself or working with Adyen Support, this update helps resolve problems faster and keeps transactions running smoothly.
See what your terminal sees With remote support, you can securely view and interact with your terminal screen in real time. All you need is software version 1.105.2 or later, a one-time passcode, and WebSockets enabled under Terminal settings.
Start your remote session Ready to get started? Follow these steps to initiate a remote session. If you need help, our support team is here for you.
Latest updates
Adyen for PlatformsProtectImprove fraud detection accuracy with updated Score signals
We’ve updated Score account linking and fraud ring detection to reduce false positives and make investigations easier for your risk teams. The new setup gives you clearer visibility into which entities triggered specific risk signals.
Introducing Adyen Agentic
An open infrastructure layer connecting your platform to the emerging AI ecosystem.