The Hong Kong Retail Report 2023

Connecting ambitions

Retailers are breaking down silos to meet soaring customer demands. Connecting online and offline sales channels creates journeys and experiences that consumers desire, delivering a four percentage point uplift in revenue for retailers.

Retail Report

We asked 12,000+ businesses and 36,000 consumers from 26 markets about the state of retail

HK$8 billion

retail opportunity unlocked for businesses that use Unified Commerce


of shoppers want more rewarding experiences for their loyalty.


uplift in revenue for retailers that connect online and offline sales channels.

Store manager in a clohing store

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