The Hong Kong Retail Report 2023
Connecting ambitions
Retailers are breaking down silos to meet soaring customer demands. Connecting online and offline sales channels creates journeys and experiences that consumers desire, delivering a four percentage point uplift in revenue for retailers.
We asked 12,000+ businesses and 36,000 consumers from 26 markets about the state of retail
HK$8 billion
retail opportunity unlocked for businesses that use Unified Commerce
77%
of shoppers want more rewarding experiences for their loyalty.
4%
uplift in revenue for retailers that connect online and offline sales channels.
Unlock fresh insights and data-driven strategies for your retail business
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