Luxury
Pursuing premium payment experiences, young shoppers, and personalization at scale
95% of luxury businesses saw revenue growth last year, the highest of any sector. Strong payment performance, customer experience, and unified commerce drive the success and are essential for meeting the expectations of the young, global shoppers that luxury retailers serve.
Finding 01
Luxury embraces excellence through payment performance
Payment performance is key to conversion. But it also helps protect revenue. Even in less margin-sensitive sectors like luxury, efficiency is a growing focus. Luxury retailers are already ahead in areas like performance measurement and AI-powered fraud prevention. But there’s still more value to unlock.
Finding 02
Luxury is leveling up its customer experiences
Customer expectations in luxury are uncompromising, shoppers expect to pay how they want or walk away. Luxury retailers lead the way in blending physical and digital innovation, using tools like in-store tech, AliPay, and one-click online checkout to create engaging, personalized experiences.
Finding 03
Unified commerce is the foundation of personalization
Luxury retailers were early adopters of unified commerce, with 86% already integrating online and offline channels. Those leading the way report stronger customer retention, increased sales from returns, and deeper behavioral data. It’s also vital for achieving personalization at scale, which is a key growth-driver for luxury.
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