View capability status changes with the new audit log for platforms

Audit log now available on the account holder details page

The account holder details page in the Customer Area now includes an audit log. This tab records human user actions to request, enable, or disable a capability, giving you direct visibility into changes that can affect account holder onboarding and payouts.

Identify who made capability changes and why

With multiple teams working in the Customer Area, it wasn’t always clear who made changes to capability statuses. The audit log solves this by showing which user took the action, making it easier to troubleshoot issues such as blocked payouts and decide whether updates need to be reversed.

Enable audit log access through user roles

You can view the audit log tab if you have the “View capabilities audit trail” role. Your admin user can grant you this access, allowing you to see all recent capability changes directly in the Customer Area.