Spot refund trends faster with the new Refund Activity tab

Understand refund behavior at a glance

We’ve added a Refund Activity tab to the Risk & Dispute Dashboard, giving you a clear view of refund patterns and volumes over time. You can now monitor refund activity, identify where refunds and disputes overlap, and understand which shoppers or transactions contribute most.

Actionable insights for smarter decisions

This update helps you analyze trends and take proactive steps to protect revenue. By spotting recurring refund behavior, you can refine policies, address operational issues, and make informed business decisions faster.

Start exploring today

You can access the Refund Activity tab in the Customer Area under Insights > Risk & Dispute Dashboard > Refund tab. You’ll also find in-product guidance to help interpret metrics and navigate the data, along with updated external documentation for deeper insights.