Reply to support tickets in your Customer Area
You can now reply to support tickets without leaving your Adyen Customer Area, making it easier to manage your support interactions in one place.
June 2025
Send Replies from the Customer Area We've upgraded how you handle support tickets. You can now send replies directly from within your Adyen Customer Area. This update means you don't need to switch to email to respond to our messages, keeping all your support communication together. It's part of our work to bring everything you need into your Customer Area.
Support in Your Account This new feature is available in the Customer Area Support Center. You can submit new tickets, check their status, and now, reply to existing ones, all within your account. Having everything in one place helps you save time and stay organized, letting you focus on your business.
Log in to See It Ready to try replying from your Customer Area? Just log into your account and go to the Support Center. Find your open tickets and you'll see the option to reply there. This feature is ready for you to use now.
Latest updates
- In-person payments
Turn mobile into countertop with the new NYC1 Dock
The NYC1 Dock brings added flexibility to your in-person setup. It offers USB connectivity and a fixed countertop option for your NYC1 Card Reader, removing the need for a separate payment terminal.
- Giving
Faster visibility into your Giving campaign performance
Your Campaign insights dashboard now updates every hour, so you can track donation activity as soon as it starts.
