Reply to support tickets in your Customer Area
You can now reply to support tickets without leaving your Adyen Customer Area, making it easier to manage your support interactions in one place.
June 2025
Send Replies from the Customer Area We've upgraded how you handle support tickets. You can now send replies directly from within your Adyen Customer Area. This update means you don't need to switch to email to respond to our messages, keeping all your support communication together. It's part of our work to bring everything you need into your Customer Area.
Support in Your Account This new feature is available in the Customer Area Support Center. You can submit new tickets, check their status, and now, reply to existing ones, all within your account. Having everything in one place helps you save time and stay organized, letting you focus on your business.
Log in to See It Ready to try replying from your Customer Area? Just log into your account and go to the Support Center. Find your open tickets and you'll see the option to reply there. This feature is ready for you to use now.
Latest updates
Payment methodsDefend Accel chargebacks directly in Customer Area and API
You can now manage and defend Accel chargebacks through the Customer Area and Dispute API. This gives your teams more control over dispute management across supported US Debit payment methods.
Developer ExperienceFinancial productsComplete Adyen Capital applications in one flow
Your users can now request and complete Adyen Capital without leaving your platform, creating a faster and more intuitive funding experience.