Need Help? Contact us from any page
Now you can reach our support team instantly from any page in your Customer Area. Get faster responses, direct routing, and track tickets without leaving your workflow.
April 2025
Seamless support, right where you need it We’ve made it easier to contact support when you need help. Instead of navigating to the support center, you can now create a ticket directly from any page in your Customer Area.
Faster responses, smarter routing By submitting a ticket this way, your request is automatically routed to the right agent, reducing wait times and ensuring you get the best support for your specific question. Plus, you can track your ticket right from your account.
Try it today No extra steps, no hassle, just quick, efficient support. The next time you need assistance, click the (?) icon and let us handle the rest.
Latest updates
- In-person payments
Turn mobile into countertop with the new NYC1 Dock
The NYC1 Dock brings added flexibility to your in-person setup. It offers USB connectivity and a fixed countertop option for your NYC1 Card Reader, removing the need for a separate payment terminal.
- Giving
Faster visibility into your Giving campaign performance
Your Campaign insights dashboard now updates every hour, so you can track donation activity as soon as it starts.
