More predictable refund, commission and chargeback split processing
We’re updating how Balance Platform handles split configuration for refunds, commissions and chargebacks. You’ll benefit from more consistent allocation logic, flexible commission options, and clearer accounting entries to support reconciliation.
October 2026
Apply the latest split configuration
Refund and chargeback bookings now use the latest applicable split configuration at the time the event is booked. This creates more predictable allocation behavior and clarifies how profiles, request-level logic, and historical events are handled.
Configure commission independently
You can configure commission for refunds and chargebacks independently of amount and cost allocation. Commission is recorded as separate accounting transfers, making it easier to identify and reconcile these entries.
Review your configuration before enablement
Review your split configuration, refund and chargeback handling, and reconciliation processes to assess the impact of these changes. The updated behavior will be enabled gradually. If you want to use commission, you’ll need to configure it through the Management API.
Latest updates
Financial productsManage Issuing disputes directly in your Customer Area
Issuing customers can now submit and manage disputes directly in Customer Area, with two new dispute reason codes available through both the UI and API.
In-person paymentsAutomate Android terminal branding with Theme Management APIs
You can now use Theme Management APIs to automate branding and screen customization on Android payment terminals. Manage themes across company accounts, merchant accounts, stores, and individual terminals.