Adyen’s strategy is to always control the payment value chain end-to-end. In the USA, Adyen is therefore directly connected to the Visa and Mastercard systems.
Adyen is a Third Party Processor of Wells Fargo Bank, NA, Concord, CA 94524.
Adyen is a Third Party Processor of Deutsche Bank AG, New York, NY, 10005.
Adyen also has acquiring capabilities across Canada, Europe, Brazil, Hong Kong, Singapore, New Zealand, and Australia. For more information see Adyen Global Acquiring.
Adyen, Inc. is licensed as a money service business in certain U.S. jurisdictions. Should you have any complaints regarding our money transmission services, first please send an email to firstname.lastname@example.org.
If you still have an unresolved complaint regarding the Adyen's money transmission services, see the additional information provided below for specific jurisdictions:
Alaska Money Services Business License # AK-MT-10102 Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807, Phone #: 1-888-925-2521 or 907-465-2521, Email: email@example.com.
This is in accordance with AS 06.55.810.
Adyen for its payment service activities in Canada commits to support and adhere to the voluntary Code of Conduct for the Credit and Debit Card Industry, introduced by the Minister of Finance on May 17, 2010. To review a copy of the Code, please visit the Canadian Ministry of Finance website.
Adyen is committed to providing merchants at least 90 days of notice of any fee increases or the introduction of a new fee related to credit or debit transactions. The notice period allows merchants to assess the impact of the change on their overall processing costs. We support the Code of Conduct’s directive to allow merchants to opt out of their contracts with Adyen, without penalty, within 90 days of notice of the fee increase or the introduction of a new fee.
In support of the Code of Conduct, we have added information to our merchant settlement report to detail the Effective Merchant Discount Rate. The effective merchant discount rate is calculated as the total fees paid by the merchant to Adyen, related to the processing of a specific type of payment card from a payment card network, divided by the total sales volume for that type of payment card. Please keep in mind that the charges will only appear if you accept the payment type during the billing period.
Payment card network rules ensure that merchants will be allowed to provide discounts for different methods of payment (e.g. cash, debit card, credit card). Merchants will also be allowed to provide differential discounts among different payment card networks. Discounts will be allowed for any payment method. In addition, differential discounting will be permitted between payment card networks. Any discounts must be clearly marked at the point of sale. Depending on the card type (debit versus credit or premium cards), there may be a different rate due to the complexities of processing in the Canadian market. Each rate is set by Visa, Mastercard, Discover and Unionpay, and each rate is subject to change. For your reference, the Payment Brands have provided additional information about rates on their websites for your review:
If you have any questions or concerns about Adyen’s application of to the Code of Conduct, please see our complaint handling process.
Adyen N.V. is licensed as Credit Institution by De Nederlandsche Bank and registered in the Netherlands under the company number 34259528. This includes the ability to provide cross-border services in the EEA.