Four ways UAE retailers can win at customer experience and business efficiency in 2024

In the UAE, 54% of consumers will walk away from a purchase if they can't pay their preferred way. Even if you've developed a fantastic product and drawn shoppers to your checkout, a poor payment experience could send over half of them away empty-handed. On the other hand, a smooth payment process not only boosts conversions but also cultivates customer loyalty and enhances your brand's appeal.

2023 was a standout year for the UAE's economy and retail sector, which soared to its highest GDP growth since 2006, reaching $507.53 billion—a 22.29% increase from the previous year. This economic surge, alongside a 19.4% boost in tourism attracting 17.15 million visitors, spells big opportunities for UAE retailers. With consumer habits evolving and technology advancing, retailers poised to meet customer expectations efficiently are set to thrive in this vibrant market. 

This leads us to ask: How can retailers excel in both customer experience and operational efficiency?

To find out, we surveyed over 1,000 consumers and 500 businesses in UAE. Download the full report below or read on for a summary of the four ways payment technology can help you delight customers without spiraling costs.