Why is Adyen on my bank statement?

Your bank statement may show “Adyen” instead of the name of the business you made a purchase with. In some cases, you may see “Adyen”, combined with the business name. It’s most likely that you’ve purchased something from one of our customers.

If you need any help with a payment you made (to change your order, or request a refund), you will need to contact the business directly. We’re unable to make changes or process refunds on behalf of businesses who use our technology.

If you’re still not sure who requested the charge, we can help you identify the merchant by filling in a payment information request

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