Defend JCB disputes directly in the Customer Area
Save time and reduce manual effort by managing JCB disputes and RFIs directly in the Customer Area or via the Disputes API.
October 2025
Direct defense now available
You can now defend JCB disputes and requests for information (RFIs) directly in the Adyen Customer Area or through the Disputes API. This update went live on September 17 and removes the need for email submissions or manual uploads.
Faster and simpler dispute handling
Previously, defending JCB disputes meant emailing defense documents to Customer Support, who then passed them to JCB. This caused delays and added work for your teams. With this update, you gain faster resolution times, greater control, and fewer manual steps in the dispute process.
How to use it
If you’re already working with the Customer Area or Disputes API, there’s nothing extra you need to do. The functionality is live and ready to use. Simply log in or call the API to start managing JCB disputes directly.
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