Defend JCB disputes directly in the Customer Area

Direct defense now available

You can now defend JCB disputes and requests for information (RFIs) directly in the Adyen Customer Area or through the Disputes API. This update went live on September 17 and removes the need for email submissions or manual uploads.

Faster and simpler dispute handling

Previously, defending JCB disputes meant emailing defense documents to Customer Support, who then passed them to JCB. This caused delays and added work for your teams. With this update, you gain faster resolution times, greater control, and fewer manual steps in the dispute process.

How to use it

If you’re already working with the Customer Area or Disputes API, there’s nothing extra you need to do. The functionality is live and ready to use. Simply log in or call the API to start managing JCB disputes directly.