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Sydney · September 27, 2022

Koala rests easy after selecting Adyen as global financial technology partner

The Australian furniture brand selected Adyen for a comprehensive overview of global transaction activity as it expands overseas

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Adyen (AMS: ADYEN), the financial technology platform of choice for leading companies, is pleased to announce its partnership with Koala, Australia’s most disruptive furniture brand. Inspired by the modern Australian lifestyle, the award-winning furniture brand made the switch to Adyen as its exclusive financial technology partner to utilize its global payments capabilities across Australia and upcoming new markets. Adyen looks forward to powering Koala’s global payments and providing a comprehensive overview of all payment activity within its single platform.

With a strong focus on delivering seamless consumer experiences in both Australia and overseas markets, the online-only furniture retailer saw the need for a single overview of payments and consolidated reporting functionality. Koala selected Adyen for its ability to provide rich payments data, transaction visibility and actionable insights across multiple markets, which are crucial components for the fast-growing brand.

“Adyen is the ideal partner to support Koala’s international expansion into new markets like Japan. We were won over by the hassle-free integration into cloud-based commerce tools and automated reporting which gives us rich and actionable insights,” said Belinda Judd, Director, Group Financial Control at Koala.

Through its single platform, Adyen provides Koala with one integration that unlocks all relevant payment methods in strategic regions – without having to add multiple local contracts or partners. For a brand expanding into new international markets, this enables Koala to directly connect to all major card schemes and key local payment methods preferred by consumers.

“Adyen also helps us offer popular payment methods, and delivers a fast, seamless and secure checkout experience - which is non-negotiable for today’s shopper. Adyen gives us confidence in our payments infrastructure, which is essential as we continue to scale from Australia to the world,” said Judd.

Furthermore, Adyen’s risk management tools help defend against unwanted chargebacks. Adyen’s automated tools free Koala from having to manually identify suspicious shopper behavior. Adyen’s single platform optimizes the payment flow in real time - ensuring that Koala can find the best content for a payment request possible to get the best outcome. This includes having optimal settings for each market for higher authorization rates and a better checkout experience.

Hayley Fisher, Country Manager, Australia and New Zealand at Adyen said, “Koala is an Aussie success story that’s redefining the way we purchase furniture. We are proud to support Koala as it expands internationally. Like any business, entering new markets comes with unique challenges. We are delighted that Koala has selected Adyen’s payments platform to power its international expansion. Our technology will enable seamless transactions and unified commerce experiences on a global scale.”

About Adyen

Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. The cooperation with Koala as described in this merchant update underlines Adyen’s continuous growth with current and new merchants over the years.

About Koala

Inspired by the modern Australian lifestyle, in all its sun-drenched, laid-back glory, Koala is here to shake up the furniture industry with their ‘no worries’ approach. We have created an entire, award-winning furniture range that has everything you need to refresh your home. The Koala Bedroom Range has your sleep space sorted - from Australia’s highest-rated mattress, the Good Design Award-winning Timber Bed Base, our Cool-Gel memory foam pillows and sheets made from TENCEL™ Lyocell fibres. The Koala Living Room Range takes Koala’s comfort and quality into the lounge - with our new range of ultra-comfy Sofas and Sofa Bed and our zero-tool, fast assembly Bookshelves and TV Units with sustainable timber. That simple phrase ‘no worries’ drives everything we do; from things like free and fast delivery and our 120-night risk-free trial on all products; to Aussie designed furniture, built to last. We believe in reversing environmental trends and leaving our Earth in better nick than we found it, that’s why we constantly improve the environmental footprint of our materials and business practices. As a B-Corp Koala believes in improving habitats inside and outside the home. We’re also a 1% for the Planet member which means we give away one percent of gross sales annually for the good of the planet, people and animals. Koala is extremely passionate about giving back having contributed more than $4.77 million to charities in Australia since day dot in 2015 - this includes our ongoing partnership with WWF-Australia, donating $2million since 2017 to help koalas, green sea turtles and glossy black-cockatoos.