Adyen announces platforms payments solution in Singapore to simplify payments for local businesses

Adyen, the global financial platform of choice for leading companies, today announced the successful integration of Adyen for Platforms for TabSquare, a Delivery Hero entity, to further enhance customer experience across all channels for Quick Service Restaurants (QSR) in Singapore.

Adyen for Platforms is an end-to-end payments solution for marketplaces, on-demand services, crowdfunding platforms, and platform business models. It enables the users of such platform businesses to offer simpler, faster and easier payment experiences for customers, while reducing manual processes and streamlining operations. To date, platform businesses using Adyen for Platforms include leading international brands like Shopify, Lightspeed, and ROLLER. 

Keeping up with this momentum, Adyen welcomes TabSquare to Adyen for Platforms in Singapore. TabSquare is an AI-powered technology solution provider for the F&B industry and through its solutions, restaurants can efficiently manage orders, process payments, and engage with their customers.

Powered by Adyen for Platforms, TabSquare introduces SmartPay, an end-to-end payments solution that provides its users with an integrated, cross-channel view of the end customers. With this partnership, TabSquare is able to unlock operational efficiencies and boost revenue for its users like Nasi Lemak Ayam Taliwang, among others.

“Adyen is a key ally in our journey to enhance and transform our digital payment services for F&B merchants,” said Anshul Gupta, co-founder, TabSquare. “There are many payment solutions in the market, but most of them do not meet the unique requirements of the F&B segment. For our SmartPay solution, we have leveraged the capabilities of the Adyen platform and built our payment solution on top of it to address the requirements of the F&B segment. SmartPay seamlessly integrates into the restaurant's TabSquare environment, offering a smooth and seamless ordering and payment flow. Restaurants can provide guests with expanded payment options, all processed in under 18 seconds. This leads to quicker table turnovers and potentially up to a 20% increase in their revenue.”

• Streamlined operations: Previously, staff of TabSquare QSRs had to manually input the transactions when customers foot the bill. Now, the integration of Point of Sale (POS) systems automates the process, enhancing accuracy and efficiency. This creates a positive ripple effect in operational efficiency as the reconciliation of finance reports on the backend is also made smoother. The combination of TabSquare’s kiosk solution with Adyen’s payment terminals also frees up time for staff to focus on other duties. 

• Faster turnover of tables: Diners paying via the SmartPay@Table (QR code-based payment solution) take an average time of 18 seconds now to settle their bill, compared to 18 minutes if they were to pay in a conventional way, allowing the restaurants to turn tables faster and generate up to 20% more revenue.  F&B establishments may also choose to use Adyen’s Tap to Pay on Android, which is a device-agnostic solution that turns any compatible Android device to a payments terminal. This allows QSRs to scale as needed, especially during peak hours when the table turnover rate is crucial to sales. 

• Wide variety of payment methods: Consumers want their dining experience with businesses to be convenient and seamless, and prefer to pay with payment methods they are already familiar with. With this partnership, TabSquare users can now offer the right blend of popular payment methods to its diners, across multiple markets. This helps TabSquare’s merchants to work with a single partner for expansion across markets.

“SmartPay allows us to streamline our order processing and payments – making it quicker for us to turn over tables to welcome our next diners,” said Mr Noorman Mubarak, Founder of Nasi Lemak Ayam Taliwang. “Furthermore, the variety of payment methods we now offer makes it easy for our patrons to pay, especially for tourists who come from afar to try our Michelin Guide nasi lemak.” 

“TabSquare is paving the way for digital innovation in the F&B industry, and we are honored to be the preferred payment partner on their transformation journey,” said Priyanka Gargav, Country Manager, Singapore, and Head of Commercial, Southeast Asia and Hong Kong, Adyen. “Our in-person payments solutions introduce simplicity to customer experiences, in an industry where speed and flexibility is key. The partnership offers TabSquare’s QSR users a subscription to payments innovation, and allows their businesses to grow at scale.”

Adyen for Platforms offers an agile solution that enables platforms to integrate financial products into their offerings without added operational complexity or resource constraints. With this launch, platforms in Singapore are now able to leverage Adyen’s solutions to grow more quickly, manage risk, track results and gather rich customer insights for their merchants across touchpoints, from one integration. To learn more about Adyen for Platforms, visit here.

About Adyen

Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft. The cooperation with TabSquare as described in this merchant update underlines Adyen’s continuous growth with current and new merchants over the years.

About TabSquare

Founded in 2012 in Singapore by INSEAD graduates Anshul Gupta, Chirag Tejuja, and Sankaran Sreeraman, TabSquare provides AI-powered technology solutions for the F&B industry. Through TabSquare’s solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. TabSquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare’s clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry. For more information, visit www.tabsquare.ai.