Policies and disclaimer

Privacy Statement

Please read this privacy statement if you would like to know more about the way Adyen India and its group companies around the world (hereinafter referred to as “Adyen” or “we”) collect and further process your Personal Information.

When you visit the Adyen website hosted by Adyen, correspond with us, are (or are in the process of becoming) one of our merchants or partners and where we provide payment aggregation services, we process Personal Information about you.

For the purposes of this Privacy Statement:

Personal Information” means any information that relates to an individual, which, directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

The terms of this Privacy Statement will be effective when you avail of our services via us or our partners. If you do not agree with this Privacy Statement, you are free not to use the part of our services and, where applicable, request you to reach out to the relevant merchant or partner.

  • Who is Adyen?

    Adyen India inter alia provides online payment gateway services and payment aggregation services in India, across multiple channels which means that Adyen facilitates merchants to connect with acquirers and handles payments for merchants.

  • When, why and how do we process your data?

  • With whom do we share this information?

    We need the help of third parties to be able to provide the payment aggregator services. It will inter alia depend on your location, payment method and issuing bank which of these payment schemes is used. Additionally, we share your information with the merchant with whom you are shopping. We may also share some of your information with competent authorities and/or regulators in case this is required to comply with our obligations as a financial institution, for example for the purpose of preventing money laundering and terrorist financing.

    We need the help of third parties to be able to offer you our website and our products and services. Where necessary and subject to applicable law, we will share your information with our service providers and professional advisers (e.g. IT providers, KYC partners, CRM providers, marketing support providers (such as agencies which manage our social media accounts), social media providers such as LinkedIn, analysts, customer service providers, business development providers and legal service providers). We have concluded agreements with our service providers to protect your Personal Information.

    If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

    Otherwise we will not share your information with any third party, unless we have your permission (for example if we wish to share your details with another group company for their recruitment purposes), where this is necessary in connection with the purposes above or with legal claims or when we have a legal obligation to do so.

  • How we process data for our newsletter and marketing purposes?

    You can sign up for our newsletter or receive invitations to events using your name and e-mail address via the sign-up form on our website. When you fill out this form, you indicate your consent to receive our newsletter and invitations. You can at any time unsubscribe from receiving these e-mails by following the instructions provided in the newsletters.

    If you are one of our merchants, we may contact you in relation to relevant products or services, for our legitimate interest of developing our business. We can do this via e-mail, or, we connect to you on LinkedIn and/or to send you messages on LinkedIn or any other social media platform. If you are not yet one of our merchants, we will only contact you, for example via e-mail or on social media, with offers or about our products or services. When we contact you in this context via e-mail, you always have an opportunity to opt out at any moment by following the instructions in the e-mail or by contacting us using the contact details below under ("Contacting us").

    You can also download content, for example white papers and research reports, from our website using the forms designed for this purpose. We collect the data you fill out on the form, including your name, company, country and e-mail address. We process the data you fill out on this form for our legitimate interest of keeping track of who downloads our content.

  • How long do we keep your information?

    We will always only keep your data for as long as we reasonably need it for the purposes listed above. We do not retain any Personal Information for longer than is required for the purpose for which such information may lawfully be used or is otherwise required under any applicable law for the time being in force.

    The retention terms above can be longer if we are required to keep data longer on the basis of applicable law or to administer our business. If we need to keep any information longer for our legitimate interest of protecting our legal rights, we will keep the necessary information for this purpose until the relevant claim(s) has/have been settled.

  • Social media buttons

    We use plugins on our website from social media networks such as Facebook, LinkedIn and Twitter. You can recognize these plugins by their logos. We also use plugins for the embedded video players which can be found on our website. Our plugins will not collect Personal Information about you, unless you click on these logos or videos. If you click on them, these plugins are activated and automatically transmit data to the plugin provider.

    We do not have any influence over which data these providers collect from you and we are also not aware of the extent of their data processing. If you would like more information about their data processing, this can be found in the respective privacy policies on the websites of these providers.

  • Cookies

    We use cookies and similar techniques, such as tags/beacons and javascripts, which are small text files stored on your device. Using cookies is a way for us to make sure that our website is continuously improved, meets your needs and can be used as a tool to optimize our marketing strategy. In order for us to do this, we place functional cookies to make the website function as well as marketing cookies which help us target the right people and show them advertisements. Some of these cookies track your use of our website and visits to other websites and allow us to show you advertisements when you browse other websites.

    Please view our Cookies Policy for more information on our use of cookies.

  • How do we store your information?

    We store and process your information including Personal Information in our data centers. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are highly segmented network, data encryption, physical access controls , and information access authorization controls (for example, need-to-know policies)

  • How do we protect your data?

    We are committed securing your Personal Information and have taken steps in this regard in compliance with applicable law. In order to prevent unauthorized people or parties from being able to access your data, we have put in place a range of technical and organizational measures to safeguard and secure the information we process from you.

  • Where do we transfer this information?

    Some of the information you send us may be shared with other Adyen group companies outside of India, when this is necessary for the purposes mentioned above. These countries include the countries in which we have operations (you can find a list here). It also includes the countries in which some of our service providers are located, such as the United States.

  • Updates to this Privacy Statement

    Adyen India reserves the right to change, modify, add or remove sections of this Privacy Statement at any time for any reason. In case, any changes are made in this Privacy Statement, Adyen India shall update the same on its website. Once posted, the changes to the Privacy Statement are effective immediately, unless stated otherwise. You are advised to periodically review the website for the latest information on our privacy practices.

    In the event the revised version includes a substantial change, we will provide you with an appropriate prior notice by posting a notice of the change in the Adyen Customer Area and/or on the Legal page.

  • Contacting us, questions and complaints

    Questions, comments, requests or complaints concerning this privacy notice and the way we process your Personal Information are welcomed and can be addressed to our Nodal Officer

    Email ID: nodalofficer@adyen.com Contact No.: +91 8591467357

    If the information provided by you and in our records is inaccurate or deficient, you may contact the Nodal Officer to rectify the same.

    If you have a complaint about the way we handle your Personal Information, you also have the right to address this with the data protection authority of the country in which we are located.

    Version 2 as of August 31, 2021