The Malaysia Retail Report 2023
Connecting ambitions
Malaysian consumers are more deliberate in their purchases after the pandemic.
We asked 12,000+ businesses and 36,000 consumers from 26 markets about the state of retail
20 percentage point boost
to revenue growth for retailers that connect online and offline sales channels
79%
of customers want shopping to be more convenient and rewarding through tailored journeys and discounts.
36%
of retailers suffered significant losses from fraud and chargebacks.
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