The Malaysia Retail Report 2023

Connecting ambitions

Malaysian consumers are more deliberate in their purchases after the pandemic.

Retail Report

We asked 12,000+ businesses and 36,000 consumers from 26 markets about the state of retail

20 percentage point boost

to revenue growth for retailers that connect online and offline sales channels


of customers want shopping to be more convenient and rewarding through tailored journeys and discounts.


of retailers suffered significant losses from fraud and chargebacks.

Store manager in a clohing store

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