An overview of the hospitality payments landscape
Understand the major players alongside hotels and the main touchpoints in the guest’s journey.
Practical tips
Follow best practices in offering local payment methods, combining online and in-person payments, becoming PCI compliant, and using payments data for your marketing.
Local and regional insights
Discover the top payment methods, popular sales channels, highest spending customers, and much more.
Checklist
Evaluate your current payments framework and identify any gaps.
Why payments?
Reach more guests
55% of North American guests don’t complete their reservations if they can’t pay how they want.
Gain competitive advantage
Only 39% of North American hospitality businesses use payments data to improve customer experience.
Cut down costs
42% of North American hospitality businesses saw significant costs from fraud and chargebacks.
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