All payments services for your hotel in a single platform
From booking to check-in, to the bar, spa, and check-out, use a unified approach when managing payments and surpass guests’ expectations.
Personalized experiences
Give guests flexibility checking in and out, enhanced loyalty programs, and their choice of local payment methods.
One platform
Unify payments across properties and channels, regardless of where they are in the world.
Remove PCI scope
Reduce exposure of card data and resources needed to maintain PCI compliance.
Partners you know
Create an integrated solution by combining the power of payments with the partners you already love.
“With innovative and flexible solutions, Adyen stood out to us as a preferred strategic partner to meet our vision. Collaborating with Adyen has successfully allowed us to deliver a promise that is secure and contactless while enhancing our offerings as a lifestyle destination where guests can stay, dine, shop, celebrate and relax as they create treasured memories, without interruptions.”
Chadi Chemaly ･ Hotel Manager, Raffles Hotel Singapore
Our solution for hotels
Reduce data exposure
Security is our priority; we’ll ensure you’re PCI compliant, offer secure ways to pay with secure links, while our pre-certified terminals offer either end-to-end or point-to-point-encryption.
Create flexible guest journeys
Centralize the management of payments across all channels and regions with a unified payments partner. We offer the flexibility to open new sales channels and roll-out new guest journeys, fast and at scale.
Get complete reporting with our Customer Area
All payments in one place
Gather insights into your payouts, number of chargebacks, types of payment methods, and transaction volumes across channels.
Optimized reconciliation
As processor and acquirer, we provide reporting for all payments. No matter the channel or location. With our settlement reports, you can rely less on accounting teams.
Clearer insights
Get a better understanding of how your business is doing. From guest behavior to channel and location performance.
Bring personalization to guest payments
From offering the payment methods that matter to your guests, to using tokenization to recognize previous guests at any location in the world, give every guest a personalized experience.
Payment cards are pre-authorized at check-in, with automatic top-ups for extra expenses.
Obtain feedback from your guests at check-out in person via the terminal.
Use dynamic currency conversion to detect guest language, and let them choose their preferred currency.
If a guest no-shows, or late charges need to be collected after checkout, charge payment cards on file.
Work with partners you trust
We know hotels work with multiple suppliers and systems, so whether you’re managing properties, bookings, and channels, make sure your payment partner is one less moving part. We work with leading technology partners in the hospitality sector to create an integrated solution.
A solution built for
Hotel chains & franchises
Give your guests a consistent experience across your properties with familiar payment methods, guest journeys, and loyalty schemes.
Luxury resorts
The VIP treatment calls for the best payment experience. Tokenized card technology means guests can present their card once, and enjoy the rest of their stay uninterrupted.
Ownership group
Hoteliers often work with different systems across locations. We can help by consolidating payments into one system, offering consistency and familiarity for staff across any location.
Entertainment resorts
Entertainment is constantly evolving. Make sure your resorts are innovating with the payment experience; from wearable tech to QR codes.
Vacation rentals
Flexibility is everything. For guests it’s the option to save their card details for future stays. For businesses it’s the ability to tokenize card details in case of damages.
Inns and B&Bs
Use automation to streamline staffing requirements, while protecting against employee and customer damages through tokenized, secure payment information.
Hospitality Report 2022
The tech and trends influencing hospitality
We spoke to businesses in the hospitality sector as part of our larger 2022 Retail Report study. This research included merchant and consumer data from a wide scope of countries.