Tales from Observability: Implementing Service Level Objectives

We started a series of articles delving into our Observability pursuits within Adyen - Tales from Observability. In our first post, we shared about our learnings working with Elasticsearch: Elasticsearch Performance Killers.

In this post, we’ll go over the journey of implementing Service Level Objectives (SLOs) at Adyen from the point of view of a platform team driving the effort. We’ll take you through our approach, the obstacles we encountered, and the valuable lessons we learned along the way.