How to make a complaint

At Adyen we value any feedback, including complaints. Should you have any complaints regarding our services please send an email to complaints@adyen.com.

In order for us to handle your complaint in the best possible way please provide the following information:

  • Your full name
  • Your address
  • A description of your complaint

We will respond to your complaint within one business day and in the event of any harm propose a solution within one week. We will also provide you with information on how you can further escalate your complaint if you are unsatisfied with how your complaint is handled.