How to make a complaint

At Adyen we value any feedback, including complaints. Should you have any complaints regarding our services please fill out the relevant information in the form and click 'Submit'.

We will respond to your complaint within one business day and in the event of any harm propose a solution within one week. We will also provide you with information on how you can further escalate your complaint if you are unsatisfied with how your complaint is handled.

By submitting your information you confirm that you have read Adyen's Privacy Policy and agree to the use of your data in all Adyen communications.


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Adyen on my bank statement

We process payments for thousands of brands, and you may see 'Adyen' on your bank statement.

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