Invoice Questions
How to share your invoices going forward?
We use the Coupa Supplier Portal for invoice management. Coupa allows you to create invoices directly based on Purchase Orders, meaning that your Purchase Order can automatically be transferred into invoices. This e-invoicing process will be faster compared to manual invoice creation. For step-by-step guidance, please refer to the Coupa Reference Guide for Suppliers.
What if you have not yet been registered on the Coupa Supplier Portal?
If you have not yet been registered on the Coupa Supplier Portal, you can send your invoices to invoicescoupa@adyen.com
External Form Questions
I cannot submit the form, it's giving me the error “Please fix the errors below” , what can I do?
Please go down to the tabs where there is a * next to it and make sure to fill each of them out. Each mandatory space needs to be filled out in the correct format before submitting. If everything is filled out correctly and still receiving an error, we recommend logging out and trying on a different device.
I filled the form out but Adyen has not received it. What can I do?
Please make sure you have clicked “Submit for approval” at the bottom of the external form, if you just click “Save” it only appears in “Draft” status for us and therefore we cannot approve.
When I try to add my payment information, I am routed to enter an authentication code. I don’t have an authentication code, what shall I do?
You can configure the authentication code, or reset it if you don’t know which device you tied it to previously. To do so, please follow the instructions here.
Information Questions on External Forms
The form requires me to add “Bank Supporting Document” but I don’t have it / we don’t want to share?
The “Bank Supporting Document" is a bank letter or a document from the bank where your business has an accounting stating that you are a customer at that bank and your business information. Please do not upload bank statements.
The form requires me to add “Tax Documents” but I don’t have it / we don’t want to share?
The “Tax Documents” are required for the US and they are called a W9 form.
I don’t want to provide the UBO information (names and dates of birth). What should I do?
As a regulated financial institution, Adyen is required as per the Dutch implementation of the European Anti-Money-Laundering Directives - WWFT - as well as the Dutch Sanctions Act - Sanctiewet 1977 - to ensure that it is not conducting business relationships with any sanctioned entities or individuals. In line with this requirement, Adyen's Management Board has no appetite for contracting with a sanctioned Third Party or individual, as stated in Adyen's Third Party Management Policy. As such, Adyen requires data on its Third Parties, as well as their Ultimate Beneficial Owners and Authorized Signatories, which is regularly screened in order to verify compliance with the applicable legal frameworks and its own risk appetite. Non-compliance or lack of cooperation from the vendor endangers Adyen's compliance with its core legal and regulatory obligations, leading to a vendor being off-boarded or not onboarded in the first place. If you are unable to provide the said information, we cannot onboard you.
What is the NACE code?
The NACE code is a four-digit code for the statistical classification of economic activities in the European Community. If you are unsure what your code is, you can check out the link here.
