Retail Report 2023

Innovation and connection

Explore the key trends and themes of this year for retail. Learn more about the future of the industry and insights that you can apply to your strategy. 

Retail Report

We asked 12,000+ businesses and 36,000 consumers from 26 markets about the state of retail

€ 1.4 trillion

revenue increase if more retailers worldwide adopt unified commerce

Almost 1 in 4

shoppers made online purchases from overseas retailers in 2022


of shoppers want more rewarding experience when shopping

Almost 1 in 5

shoppers experience fraud

Store manager in a clohing store

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