Key highlights
Many insurers underestimate the role of payments and its impact on customer retention, fraud reduction, and staying competitive in an evolving industry.
92%
of customers want to use credit cards, debit cards, or digital wallets to pay online
28%
of customers are frustrated by inputting card details manually when making their purchase online
69%
69% of insurance professionals believe the sector lacks leading payment capabilities
37%
of insurers have experienced policy cancellations due to payment issues
"Many insurers have a payments blind spot. They don’t realise that modernising online payments could drive significant benefits for their business in terms of selling more policies, reducing operational costs, and driving down fraud."
Adrian Davis
Commercial Leader, Financial Services and Insurance, Adyen