Hospitality POS: payments for the hotel industry

Surpass guest expectations with a unified hospitality payments solution that connects payments across all regions and sales channels in one system.

hospitality pos device

Amazing customer experiences

From online booking to checkout and everything in between - make every interaction count.

Easy reconciliation

View all settlements, whether from your booking platform, your front desk, your bar, or your spa in a single set of reporting.

Customer insights

Build a complete picture of your guest’s stay, from check-in to check-out with payment data from all channels and services in one place.

Plug and play

Plug straight into your existing site management system via our plugins for all major providers including Oracle, Shiji, and Sabre.

Family checking in at hotel

Kempinski logoBelmond logoB&B Hotels logoSircle collection logoCitizenM logoLouvre Hotels Group logo

With innovative and flexible solutions, Adyen stood out to us as a preferred strategic partner to meet our vision. Collaborating with Adyen has successfully allowed us to deliver a promise that is secure and contactless while enhancing our offerings as a lifestyle destination where guests can stay, dine, shop, celebrate and relax as they create treasured memories, without interruptions.

Chadi Chemaly Hotel Manager, Raffles Hotel Singapore

Our payments solution for hospitality

Create flexible guest journeys

Centralize the management of payments across all channels and regions with a unified hospitality payments partner. We offer the flexibility to open new sales channels and roll-out new guest journeys, fast and at scale.

Learn how to build contactless guest journeys
Woman paying with her phone at a hotel

Get complete reporting with our Customer Area

  • All hospitality payments in one place: Gather insights into your payouts, number of chargebacks, types of payment methods, and transaction volumes across channels.

  • Optimised reconciliation: As processor and acquirer, we provide reporting for all payments: POS and online for hospitality. No matter the channel or location. With our settlement reports, you can rely less on accounting teams.

  • Clearer insights: Get a better understanding of how your business is doing. From guest behaviour to channel and location performance.

Learn more about the Customer Area
Reporting of pos and online hospitality payments

Offer personalised payments

Make every guest feel special with payment experiences tailored to them. Let them pay with their favourite payment methods and use card tokenization to recognise repeat visitors anywhere in the world.

Adyen POS hospitality terminal

Reduce data exposure

Security is our priority; we’ll ensure you’re PCI compliant, offer secure ways to pay with secure links, while our pre-certified POS for hospitality offer either end-to-end or point-to-point-encryption.

Hotel booking checkout

Plug straight into your existing system

We understand that your site management system is the keystone of your operation so we ensure our solution can plug straight in with minimal integration. Our plugins are built and managed in-house and are kept up-to-date with the latest version of our software, so you can always enjoy the newest features.

See our technology partners
oracle hospitality logoinfor logoAgilysys logoShiji logosabre logoprotel logoclock pms logoapaleo logoTravel click - logo
payments for the hospitality industry

A solution built for

Hotel chains & franchises

Give your guests a consistent experience across your properties with familiar payment methods, guest journeys, and loyalty schemes.

Luxury resorts

The VIP treatment calls for the best payment experience. Tokenized card technology means guests can present their card once, and enjoy the rest of their stay uninterrupted.

Ownership group

Hoteliers often work with different systems across locations. We can help by consolidating payments into one system, offering consistency and familiarity for staff across any location.

Entertainment resorts

Entertainment is constantly evolving. Make sure your resorts are innovating with the payment experience; from wearable tech to QR codes.

Vacation rentals

Flexibility is everything. For guests it’s the option to save their card details for future stays. For businesses it’s the ability to tokenize card details in case of damages.

Inns and B&Bs

Use automation to streamline staffing requirements, while protecting against employee and customer damages through tokenized, secure payment information.

The Adyen Hospitality Report

Only 1 in 4 hospitality businesses have a digital transformation strategy in place. Learn how hotels can improve customer experience by embracing new technology.

Customer making payment with phone

Want to be our guest?

Find out more about our solution for hotels.