How to make a complaint

At Adyen we value any feedback, including complaints. Should you have any complaints regarding our services please send an email to

In order for us to handle your complaint in the best possible way please provide the following information:

  • Your full name

  • Your address

  • A description of your complaint

We will respond to your complaint within one business day and in the event of any harm propose a solution within one week. We will also provide you with information on how you can further escalate your complaint if you are unsatisfied with how your complaint is handled.

Adyen on my bank statement

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