Adyen on my bank statement
Why is Adyen on my bank statement?
Your bank statement may show “Adyen” instead of the name of the business you made a purchase with. In some cases, you may see “Adyen”, combined with the business name. It’s most likely that you’ve purchased something from one of our customers.
Use the reference number to check your payment
Find the business or service you’ve paid for
Frequently asked questions
Global
We suggest you start by contacting the merchant or seller to resolve any disputes. If you don’t reach a resolution, we strongly recommend contacting your bank. As we are only the payment processor for this transaction, we cannot process refund requests or take action on individual cancellations.
Adyen does not have the authority to start or stop payments without the authorisation of our merchants. We also cannot initiate a refund process on their behalf. To request a refund, please contact the company you made the purchase with.
If you have not received an order confirmation or would like to receive an invoice for your order, please contact the company you purchased from. We do not have the authority to confirm the status of an order.
Adyen processes payments for some of the world’s best-known subscription businesses, but we’re unable to cancel your payment. To do this, please contact the company directly.
For a more comprehensive list of help topics, please visit our help centre
India
(i) Are you a shopper who has used a card issued by an Indian bank or an Indian payment method (for example UPI) and made a payment in INR; and (ii) Are you a shopper who bought goods or services from an Indian merchant and made a payment in INR. The FAQ will be relevant for you, if you've answered 'Yes' to both these questions. In all other cases, please refer to Adyen Global's FAQ
Adyen's look up tool can be accessed through the following identifiers:
Cards (including RuPay Card): For this identifier, you will need to provide the last 4 digits of your card (Note: Adyen India does not store card data. This information is solely used for the purpose of identifying a transaction.)
PSP Reference : For this identifier you will need to provide the alphanumeric code generated by Adyen for your transaction (Note: Adyen India gives every payment or modification request (such as refund) a PSP reference (Payment Service Provider). This unique 16-character identifier can contain numbers and letters (alphanumeric))
UPI ID/handle: For this identifier, you will need to provide the UPI ID/handle as appearing on your UPI payment application for the specific transaction.
Currency: INR is the only option for the payment lookup tool for India
Amount: For this identifier you will need to provide the exact amount you paid
Transaction Date: For this identifier you will need to provide the date on which the transaction was made.
We suggest you start by contacting the merchant or seller to settle any disputes. If you don’t reach a settlement or satisfactgory response, we strongly recommend contacting your bank. As we’re only the payment processor for this transaction, we can’t refund requests or take any action on your transaction on our own. We do however provide you the option to let us know incase a transaction is fraudulent/unauthorised and we will do what is necessary in accordance with applicable law.
You can check your refund status using our look up tool through the following methods:
Cards (including RuPay Card): For this identifier you will need to provide the last 4 digits of your card (Note: Adyen India does not store card data. This information is solely used for the purpose of identifying a transaction.)
PSP Reference : For this identifier you will need to provide the alphanumeric code generated by Adyen for your transaction (Note: Adyen India gives every payment or modification request (such as refund) a PSP reference (Payment Service Provider). This unique 16-character identifier can contain numbers and letters (alphanumeric))
UPI ID/handle : For this identifier you will need to provide the UPI ID/handle as appearing on your UPI payment application for the specific transaction.
Currency: INR is the only option for the payment lookup tool for India
Amount: For this identifier you will need to provide the exact amount you paid
Adyen India complies with the RBI’s instructions on Turn-Around-Time (TAT) for resolution of failed transactions. Failed transactions are reversed and returned to the shopper in T + 1 days to T+ 5 depending on the payment method. For more details please see Adyen's India External Complaints Handling Policy.
Adyen India is not authorised to start or stop payment on its own without the consent of the merchant. To request a refund, please contact the merchant you made the purchase with.
Adyen India only processes payments on behalf of its merchants. In case of service deficiencies, please contact the merchant.
If you have not received an invoice for your purchase, please contact the merchant. As a payment processor, we do not have the authority to provide invoices for your purchase.