The Retail Report 2022

See trends and insights shaping the industry in Canada

We asked over 500 local businesses and 2,000 Canadian consumers to tell us their hopes, fears, and strategies for retail commerce.


Find out what they have to say about the payments trends that define customer experiences today.

 

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Discover why Canadian retailers are optimistic about their growth

C$338MN

is expected to be added to the Canadian economy based on merchant growth projections for 2022.

Connecting payments can improve customer loyalty

25%

of merchants expect an increase in growth due to joining payments systems across their entire business.

60%

of consumers would be more loyal to a retailer that lets them return online purchases in store.

56%

of customers would be more likely to use a retailer’s loyalty program if it automatically linked with their payment card.

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