London · January 05, 2023
Autocanteen recruits Adyen to help create a completely frictionless dining experience to drive growth
Autocanteen’s touchless self-checkout which is underpinned by Adyen’s technology dramatically reduces queues and waiting times in busy dining settings
Adyen (ADYEN:AMS), the global financial technology platform of choice for leading businesses, today announces that it has partnered with Autocanteen, the touchless self-checkout solution which improves checkout efficiency for the hospitality industry.
To create a seamless self-checkout service for diners, the payments process needs to be smooth and not disrupt the experience. Autocanteen needed a fast, reliable partner with a focus on delivering frictionless experiences. With its proven track-record in streamlining processes and international expertise, Adyen was a natural fit to support Autocanteen in five countries.
Adyen’s technology will play a vital role in supporting Autocanteen’s international growth, with local acquiring capabilities that allow its customers to pay in their preferred currency. Adyen will also help Autocanteen to understand the local payment regulations of international markets and ensure customer experience and cash flow processes are optimised.
Accelerated digital transformation following the pandemic has meant business operators have to work smarter and more efficiently, automating where possible. For the hospitality industry, Autocanteen helps catering businesses achieve a level of self-service that has not been possible before. With deep-learning algorithms matched with 3D image scanners, Autocanteen’s AI technology has a 98% accuracy of recognising items on your plate as well as taking payment, with transactions times as low as 10 seconds.
The AI-powered self-checkout has helped the catering industry to rapidly decrease service times, going from an average of two customers served per minute, to 12. This speed is hugely positive for catering businesses where the volume of customers served, and a reputation for efficiency, is key to their bottom line growth.
“The customer experience is at the heart of good hospitality, and Autocanteen is an innovative company that allows the industry to provide an efficient, speedy service so customers can get on and enjoy their food. Together, our solutions further remove friction at the check out,” stated Colin Neil, Managing Director, Adyen UK.
“Consumers have become more accustomed to using technology that enhances the dining experience across the hospitality sector, whether that’s using new ways to pay, or self-ordering at the table by using apps. Recent research commissioned by Adyen found that 22% of consumers admit to leaving a restaurant without placing an order because they haven’t been able to pay how they want. And more than half (54%) now expect to be able to pay for goods with digital wallets. We partner with the hospitality industry to help businesses embrace digital transformation and meet customer expectations.”
“Speed and convenience is everything to us at Autocanteen. Working with Adyen allows us to build on this, making sure our payments process is completely frictionless,”commented Sergii Khomenko, Co-Founder and Managing Director of Autocanteen. “We believe the sector needs to continue on its digital transformation journey, shortening queues but also surprise and delight consumers with efficient, new ways of purchasing goods.”
“We serve thousands of busy professionals each day across the country,” added Gavin Gooddy, Marketing Director at Restaurant Associates. “Delivering the finest food and drinks within corporate dining environments is one of the top reasons why many professionals make a trip into the office instead of working from home. Autocanteen has helped us to deliver fast, efficient customer service which is important to our guests as they enjoy a delicious bite to eat and catch up with colleagues.
"We recently opened a restaurant in the City of London for a professional services firm and invited Autocanteen to bring their AI self-checkout solution to be part of it. The implementation project took 4 weeks from order to being ready for Go Live. The team onsite was able to trade from the opening day at full capacity. It's expected that the innovative AI solution will show a significant return on investment.”
Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft.
The cooperation with Autocanteen as described in this merchant update underlines Adyen’s continuous growth with current and new merchants over the years.
Autocanteen uses computer vision and deep learning algorithms for the identification of products rather than relying on barcodes. The blazing-fast neural network, that doesn’t have to be educated for days, will grasp and identify hot meals, drinks or snacks in a fraction of a second. All terminals act as one organism sharing learnt product knowledge in the cloud. Autocanteen terminals process thousands of transactions daily in the UK, Ireland and mainland Europe.