Privacy Statement


How we process data for our newsletter and marketing purposes

You can sign up to receive marketing communications (such as our newsletter), personalized messages with the intent to establish a business relationship,  or invitations to events, by providing your name and email address via the sign-up form on our website. When you fill out this form, you give your consent to receive our newsletters, invitations to events, and other relevant marketing communications. You can unsubscribe from these emails at any time by following the instructions in the respective communication.

If you are one of our merchants, we may contact you about relevant products or services, for our legitimate interest in developing our business. We can do this by reaching out to you via email, or by connecting with you on LinkedIn, and/or by sending you messages on LinkedIn. If you are not yet one of our merchants, we will only contact you with offers or about our products or services. When we contact you for these purposes via email, you will have an opportunity to opt-out by following the instructions within the email, or by contacting us using the contact details (under “Contacting us”). Our action will be subject to applicable limitations of the laws of your home jurisdiction.

You can also download content, for example white papers and research reports, from our website using the forms designed for this purpose. We collect the data you provide on the form, including your name, company, country, and email address. We process the data you provide on this form for our legitimate interest of keeping track of who downloads our content, and to send you relevant marketing communications.

How long do we keep this data?

We store the information that we process from you as a result of you subscribing to our newsletters, or because you have consented to receive information about our products and services or about offers, until such a time as you decide you would no longer like to receive these mailings.

When you contact us or ask us to contact you

Through our website, you have the option to contact us directly and to ask us to contact you regarding any questions, queries, (support) requests, comments or complaints you have. Additionally, you can fill out an application to become a merchant or a partner, or sign up for a test account. When you do this, we collect the information that you provide, including your name, company, contact details, the reason you are contacting us, verification that you are not a robot, and other information you decide to fill out. You can also contact us by calling or emailing us using, for example, the contact details listed on our website. If you do so, we will collect your name, company, and any other information we need to be of further assistance to you and/or communicate with you. When speaking with us over the phone, we may also process and record conversations you have with Adyen staff. The recording of your telephone conversations will be processed for quality assurance and training purposes related to your  use of our products and services. We process this data with your consent so that we can assist you in adequately using our products and services, as well as to improve and optimize our services.

We use the data, as outlined above, to answer your question, comment, or complaint, and respond to your queries and (support) requests, as well as to assess your application to become a customer or partner. As such, we use this data to establish or perform our (future) contract with you and for our legitimate interests in following up with you. We also use the data above for our legitimate interest of conducting business with you and managing our internal administration, for training purposes, for establishing and performing our contract with you, for our legitimate interest of conducting marketing research so we can improve our products and services, and to be able to offer our (future) customers tailored products and services.

How long do we keep this data?

Data about any questions, comments, or (support) requests you have made to us, will only be kept for as long as we reasonably need it for the purposes listed above, or as required by our data retention obligations.