Customer stories

Home sweet home: How Dunelm delivers effortless payments and drives meaningful change

How Adyen helped Dunelm increase conversion, decrease manual work, and raise a quarter of a £1m for charity.

15 November, 2024
 ·  4 minutes
A home setting with a coffee table, couch and a chair.

In 1979, Bill and Jean Adderley opened a market stall selling textiles in Leicester City Centre. 

Since then, Dunelm has diversified into a homewares retailer, with over 184 stores nationwide and an ecommerce site.

While a powerhouse in the industry, Dunelm needed help to improve its customers’ checkout experience and streamline its processes.

Here’s how Adyen helped tackle each problem — and unlocked a way for Dunelm to give back to the community too.

A woman in a home store, holding a tablet and phone and smiling to a customer

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