Platform status

Our support center in Amsterdam is available 24/7. You can reach us via our website or by phone on +31 85 888 8138.

All systems are operational

Platform availability
Operational
Acquirer / Payments performance
Operational
Customer Area / Reporting
Operational
Settlement / Payout
Operational

Previous incidents

星期三, 一月 19, 05:39 下午 (CET) Sofort – Increased amount of chargebacks for transactions processed between January 8th and January 10th, 2022

The issue resulting in an increase of chargebacks for transactions processed through Sofort has now been resolved.

In our previous message we have incorrectly stated that the issue was not resolved.

Sparkassen, AT Raiffeisen and DKB have been re-enabled in the list of Sofort banks available to complete transactions.

Settlement flows so that Sofort transactions have also been returned to its original configuration.

If you have additional questions, please visit support.adyen.com

The issue resulting in an increase of chargebacks for transactions processed through Sofort has not been resolved.

Sparkassen, AT Raiffeisen and DKB have been re-enabled in the list of Sofort banks available to complete transactions.

Settlement flows so that Sofort transactions have also been returned to its original configuration.

If you have additional questions, please visit support.adyen.com

We wanted to share with you an update regarding the external issue resulting in an increase of chargebacks for transactions processed through Sofort.

Our engineering team has identified that the issue relates to an external technical problem in the settlement of funds for Sofort transactions.

The issue seems to mainly impact three issuing banks within the Sofort network: Sparkassen, AT Raiffeisen and DKB.

As a result, transactions sent for processing between January 8th and January 11th have now been booked to Chargeback as the funds have not yet been received by Adyen.

To mitigate any further impact, Adyen and Sofort have taken the following steps effective as of today, January 22nd at 16:30 CET:

- Sofort has temporarily removed Sparkassen, AT Raiffeisen and DKB from the list of banks available to complete transactions. The banks will be re-enabled in the list once the issue is resolved.
- Adyen has temporarily modified its settlement flows so that Sofort transactions are no longer incorrectly booked to Chargeback.

We will make sure to share further information once it becomes available.

If you have additional questions, please visit support.adyen.com

We have identified a technical issue resulting in an increase of chargebacks for transactions processed through Sofort between January 8th and January 10th, 2022.

Our engineering team is currently working with Sofort to identify the root cause of the issue. We will make sure to share further information once it becomes available.

If you have additional questions, please visit support.adyen.com
星期四, 一月 27, 05:08 上午 (CET) Razer Merchant Services (RMS) - Elevated Refusal rate

Processing over Razer Merchant Services(RMS) is back to normal since 06:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Razer Merchant Services (RMS) starting at 04:35 CET.

We have contacted Razer Merchant Services and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
星期四, 一月 27, 06:22 上午 (CET) PayULATAM - Elevated Error rate

Processing over PayULATAM is back to normal since 06:35 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULATAM starting at 06:02 CET.

We have contacted PayULATAM and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
星期二, 一月 25, 11:55 下午 (CET) Mbway - Offer conversion issues

Offer conversion over Mbway is back to normal since 01:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Mbway starting at 22:56 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Mbway and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
星期二, 一月 25, 09:07 下午 (CET) Mastercard and Visa 3D Secure - Elevated error rate


We identified an issue outside of our platform resulting in elevated error rate for Mastercard Europe and Visa Europe 3D Secure authentications beginning at 19:45 CET.

3D Secure processing over Mastercard Europe and Visa Europe has since returned back to normal since 20:01 CET.

We have reached out to the above schemes, and will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

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