Information Summary and Fee Disclosure Box

Information Summary Box

This Information Summary Box “ISB” reflects the standard terms of the template agreement within which we provided you this link (“Agreement”). “You,” as used herein, means the entity or individual who is a party to such Agreement. You may have negotiated custom terms in your specific Agreement. Unless explicitly outlined herein, the terms of this ISB do not replace or supersede the terms of your relevant Agreement. Any capitalized terms not defined herein shall have the meaning assigned to them in your relevant Agreement.


Date of contract

Unless you negotiated otherwise, the Agreement starts upon the Effective Date and continues indefinitely until terminated for convenience by either party upon two (2) months’ written notice to the other party.


Adyen Canada, Ltd.
240 Richmond St W
ON M5V 2C5
T: +1 647 849 1378

Cancellation of contract and any applicable penalties

Unless you negotiated otherwise, You may terminate the Agreement for convenience upon two (2) months’ written notice to Acquirer. In addition, You may terminate the Agreement for cause under the conditions outlined in your Agreement.

There are no early termination penalties for termination for convenience. However, termination does not alter your liability under the Agreement, including those for processed payments, related chargebacks, or other liabilities in connection with the Agreement. If there are negotiated custom term or commercial commitments in your Agreement, You will be responsible for such term or commitments.

Despite what the contract states on the merchant’s right to terminate the Agreement, You may terminate the Agreement without penalty in the event of:

  • An Adyen fee increase made unilaterally by Adyen, except one made in accordance with a pre-determined fee schedule in the contract;
  • the introduction of a new Adyen fee by Adyen unilaterally; or
  • a reduction in applicable interchange rates that is not fully passed on to You.

To do so, You must exercise this right within 90 days of the date of notice of the above event by sending notice to the Acquirer to this effect or to the person responsible for such matters under the contract.

Complaint handling procedures

Your complaints should be submitted to Our complaint handling process is accessible at:

Information about the payment terminal

Adyen N.V.
Simon Carmiggeltstraat 6-50
1011 DJ Amsterdam        
The Netherlands
T: +31 20 240 1670
Payment terminals can be purchased directly from Adyen.

Information on available terminals and services, pricing, and Terms and Conditions are available at our website here.

Further information on the ordering process, implementation and support can be found in our documentation here.

Contactless payments acceptance

Contactless payments have been enabled at the point-of-sale for all payment networks applicable to the Agreement.

Transaction return policy

Refunds are charged as a Transaction.

In addition, a refund fee may be applicable as outlined on or as specified in your Pricing Schedule. 

Code of Conduct and Interac Regulations 

The Code of Conduct for the Credit and Debit Card Industry is available at the FCAC's website.


Your transaction history and invoices will be available to you free of charge via the Adyen Customer Area with an active Adyen Account at the following:


Fee Disclosure Box

Each rate disclosed below is the sum of the network's interchange rate + network assessment fee + per transaction processing fees based on a CA $100. Scheme rates are subject to change.

This table is for illustrative purposes only and is not intended to capture all possible payment card types or processing methods. It is intended to present price information for the most common type of domestic card transactions and processing methods available to merchants.

Rates may be lower based on custom or tiered pricing per transaction within your Agreement.

Table 1 - Fee Disclosure Box


Payment card type

These are the most common types of domestically issued cards and their processing methods. They do not represent all the possible fees and variations that are charged to merchants

Processing method

Card/device present

Means that the card/device was electronically read (contact or contactless interface or mag-stripe)

Card/device not-present
Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)

Visa Consumer Credit 1.52% 1.44%
Visa Infinite 1.71% 1.71%
Visa Infinite Privilege 2.45% 2.45%
Visa Business 2.00% 2.00%
Visa Debit 1.15% 1.15%
MasterCard Consumer Credit 1.53% 1.77%
MasterCard World 1.90% 2.06%
MasterCard World Elite 1.90% 2.06%
MasterCard Business 2.00% 2.00%
MasterCard Debit 1.00% 1.15%

Each rate is set by Visa, Mastercard, Discover and Unionpay, and each rate is subject to change. For your reference, the Payment Brands have provided additional information about rates on their websites for your review:

If you have any questions or concerns about Adyen’s application of the Code of Conduct, please see our complaint handling process.

Table 2 -  Other Fees Disclosure Box

Payment card type

Pricing structure
One Time Fee Per Transaction % Processed Amount
Acquiring Markup N/A N/A 0.60%
Transaction Fee - Authorized N/A CAD 0.16 N/A
Transaction Fee - Refunded N/A CAD 0.16 N/A
Chargeback Fee N/A CAD 24.00 N/A
Revenue Protect Plus N/A CAD 0.16 N/A

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