Information Summary and Fee Disclosure Box

Date of contract

Unless you negotiated otherwise, the Agreement starts upon the Effective Date and continues indefinitely until terminated for convenience by either party upon two (2) months’ written notice to the other party.

Acquirer

Adyen Canada, Ltd.
240 Richmond St W
Canada
ON M5V 2C5
E: salessupport@adyen.com
T: +1 647 849 1378

Cancellation of contract and any applicable penalties

Unless you negotiated otherwise, You may terminate the Agreement for convenience upon two (2) months’ written notice to Acquirer. In addition, You may terminate the Agreement for cause under the conditions outlined in your Agreement.

There are no early termination penalties for termination for convenience. However, termination does not alter your liability under the Agreement, including those for processed payments, related chargebacks, or other liabilities in connection with the Agreement. If there are negotiated custom term or commercial commitments in your Agreement, You will be responsible for such term or commitments.

Despite what the contract states on the merchant’s right to terminate the Agreement, You may terminate the Agreement without penalty in the event of:

• An Adyen fee increase made unilaterally by Adyen, except one made in accordance with a pre-determined fee schedule in the contract;
• the introduction of a new Adyen fee by Adyen unilaterally; or
• a reduction in applicable interchange rates that is not fully passed on to You.

To do so, You must exercise this right within 90 days of the date of notice of the above event by sending notice to the Acquirer to this effect or to the person responsible for such matters under the contract.

Complaint handling procedures

Information about the payment terminal

Adyen N.V.
Simon Carmiggeltstraat 6-50
1011 DJ Amsterdam        
The Netherlands
E: salessupport@adyen.com
T: +31 20 240 1670

https://www.adyen.com/pos-payments/terminals
Payment terminals can be purchased directly from Adyen.

Information on available terminals and services, pricing, and Terms and Conditions are available at our website here.

Further information on the ordering process, implementation and support can be found in our documentation here.

Contactless payments acceptance

Transaction return policy

Refunds are charged as a Transaction.

In addition, a refund fee may be applicable as outlined on https://www.adyen.com/pricing or as specified in your Pricing Schedule. 

Code of Conduct and Interac Regulations 

Statements

Your transaction history and invoices will be available to you free of charge via the Adyen Customer Area with an active Adyen Account at the following: https://ca-live.adyen.com/

Payment card type

These are the most common types of domestically issued cards and their processing methods. They do not represent all the possible fees and variations that are charged to merchants

Card/device present

Means that the card/device was electronically read (contact or contactless interface or mag-stripe)

Card/device not-present
 
Means that the card/device was not electronically read. Generally, the card information is manually key-entered, e.g. mail/telephone order, online, recurring payment)

Payment card type