Platform status

Our support center in Amsterdam is available 24/7. You can reach us via our website or by phone on +31 85 888 8138.

All systems are operational

Platform availability
Operational
Acquirer / Payments performance
Operational
Customer Area / Reporting
Operational
Settlement / Payout
Operational

Previous incidents

torsdag, december 02, 11:45 fm (CET) Revenue Protect - Customer Area visualisation issues

The visualisation issue affecting 'Risk profiles', 'Risk Experiments' and 'Risk Referral Lists' has been resolved  since 15:00 CET.

We will continue monitoring and provide a new update, if required.

Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.

Our engineering team has identified the root cause for the visualisation issue and a fix its currently being prepared for its deployment.

We will make sure to send a closing system message once it is made available in the live environment .

Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.

We have identified a visualisation issue starting 09:53 CET by which 'Risk profiles', 'Risk Experiments' and 'Risk Referral Lists' are currently not being shown in the Customer Area.

Our engineering team has been engaged and is working on the resolution for this issue. Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.

We will make sure to provide further updates as soon as they become available.

torsdag, december 02, 09:42 fm (CET) Doku - Elevated Error rate

Processing over Doku is back to normal since 09:51 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 09:33 CET.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
onsdag, december 01, 06:29 em (CET) MasterCard 3DS1 - Elevated error rate

3D Secure processing over MasterCard has returned back to normal since 03:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for MasterCard 3DS1 beginning at 17:20 CET.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
onsdag, december 01, 10:44 fm (CET) Adyen - Report generation delay

The backlog of queued reports has now been cleared and reports are once again being processed normally.

Once a report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

If you continue to have issues with report generation please reach out to Adyen Support (support@adyen.com).

Our systems continue to work through the backlog for these reports.

The queued “Monthly Finance Report”, "Payments Accounting Report" and "Received Payments Report" backlog has now been cleared and the processor is working on clearing the following queued reports:

- External Settlement Detail Report

We will provide new updates on the backlog as they become available. A subsequent update will be posted at 15:00 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

Our systems continue to work through the backlog for these reports.

The queued “Settlement Details Report” backlog has now been cleared and the processor is working on clearing the following queued reports:

- Monthly Finance Report
- Payments Accounting Report
- Received Payments Report
- External Settlement Detail Report

We will provide new updates on the backlog as they become available. A subsequent update will be posted at 13:30 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

The primary affected reports are:

- Settlement Detail Report
- Monthly Finance Report
- Payments Accounting Report
- Received Payments Report
- External Settlement Detail Report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will provide a further update at 12:00 CET

Please follow new updates through our Status Page (www.adyen.com/status).
onsdag, december 01, 12:25 em (CET) Blik - Elevated Error Rate

Processing over Blik is back to normal since 13:21 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 12:15 CET.

We have contacted Blik and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

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