Status history 

May 2022

Monday, May 23 2022, 08:05 PM (CEST) Eftpos - Scheduled Maintenance

The scheduled maintenance for Eftpos has been successfully completed.

Eftpos has informed us that they will perform maintenance to their systems on the following dates:

Date and Time (CEST): May 23, 2022 between 18:00 and 22:00

As a result, payment processing through Eftpos may be intermittently disrupted during this maintenance window.

Please visit support.adyen.com in case of any questions.
Monday, May 23 2022, 02:18 PM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 16:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an ongoing issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 13:54 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, May 23 2022, 12:36 PM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 12:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 12.16 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, May 23 2022, 11:37 AM (CEST) Doku - Elevated Error rate

Processing over Doku is back to normal since 11.38 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 11:30 CEST.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, May 23 2022, 09:13 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 11:06 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 09.02 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, May 21 2022, 09:40 PM (CEST) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 22:46 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 21:05 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, May 20 2022, 04:56 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 20:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


Interac has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 16:35 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Friday, May 20 2022, 04:19 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 16:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 16:00 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, May 19 2022, 05:34 PM (CEST) GiroPay - Elevated Error rate

Processing over giropay is back to normal since 17:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPay starting at 17:00 CEST.

We have contacted GiroPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, May 16 2022, 10:34 AM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 12:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 10:10 CEST.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, May 15 2022, 09:27 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 09:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in an elevated error rate for transactions processed through Interac starting at 08:58 CEST.

We are investigating the issue and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, May 15 2022, 05:50 AM (CEST) Pix - Elevated Error rate

Processing over Pix is back to normal since 11:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix starting at 05:05 CEST.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, May 14 2022, 09:46 PM (CEST) Delay in modification processing

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in the delay of modification processing (e.g. refunds, captures and cancellations).

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, May 14 2022, 12:17 PM (CEST) KCP - Elevated Error rate

Processing over KCP is back to normal since 14:35 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KCP starting at 11:00 CEST.

We have contacted KCP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, May 13 2022, 08:56 PM (CEST) Elo - Elevated Error rate

Processing over Elo is back to normal since 21:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 20:14 CET.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, May 13 2022, 01:49 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 02:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an elevated error rate for transactions processed through PayULatam starting at 01:35 CEST.

This is the result of scheduled maintenance on PayULatam's end. You can also follow the status of this on PayULatam's status page: https://status.payulatam.com

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, May 10 2022, 10:32 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 00:03 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 22:22 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, May 10 2022, 08:18 PM (CEST) Delay in the processing of Modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We continue to investigate an issue resulting in a delay in the processing of a subset of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, May 10 2022, 06:18 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 19:26 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 18:00 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, May 09 2022, 07:31 PM (CEST) Mastercard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 19:31 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 19:20 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, May 09 2022, 04:17 PM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 16:16 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 15:55 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, May 09 2022, 01:21 AM (CEST) Swish - Offer conversion issues

Processing over Swish is back to normal since 02:28 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Swish starting at 00:10 CEST.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, May 08 2022, 06:49 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 18:49 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 18:38 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, May 07 2022, 11:06 PM (CEST) Visa - Elevated Error rate

Processing over Visa for the Norwegian issuer SPAREBANK 1 KREDITT AS is back to normal. The timeframe for the elevated error rate was from 22:15 to 23:20 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 23:20 CET

This is only impacting Norwegian issuer: SPAREBANK 1 KREDITT AS

We have contacted Visa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, May 07 2022, 09:17 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 23:52 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 21:00 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, May 07 2022, 06:54 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, May 06 2022, 11:09 PM (CEST) Degraded performance - Adyen for Platforms

Performance on Adyen for Platforms has fully recovered since 23:28 CET.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue starting at 22:00 CET resulting in performance degradation for Adyen for Platforms. Requests to CAL endpoints are intermittently returning errors and merchants may notice increased latency for these requests.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, May 05 2022, 08:52 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, May 04 2022, 12:47 PM (CEST) Dotpay - Elevated Error rate

Processing over Dotpay is back to normal since 13:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dotpay starting at 12:04 CEST.

We have contacted Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, May 04 2022, 11:42 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 13.45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:50 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, May 03 2022, 10:36 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 23:52 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 22:23 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, May 03 2022, 08:33 PM (CEST) Dotpay - Offer conversion issues

Processing over Dotpay is back to normal since 22:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dotpay starting at 20:08 CEST.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, May 02 2022, 09:40 PM (CEST) Elevated Latency - Adyen API

Processing over Adyen's EU & US Checkout & HPP endpoints is back to normal since 21:32 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently investigating intermittent latency for merchants connecting to Adyen's EU & US Checkout & HPP endpoints starting at 21:06 CEST.

Our engineering team has been engaged and is urgently working on resolving this issue. At present, we are seeing this begin to recover as of 21:29 CEST

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, May 02 2022, 08:47 PM (CEST) Mastercard 3D Secure - Elevated error rate

Processing over Mastercard is back to normal since 21:32 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 20:20 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, May 02 2022, 07:43 AM (CEST) Discover - Elevated Error rate

Processing over Discover is back to normal since 08:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Discover starting at 07:18 CET.

We have contacted Discover and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, May 01 2022, 10:20 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 04:44 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 22:07 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

April 2022

Saturday, April 30 2022, 10:07 PM (CEST) PayU (India) - Elevated Error rate

Processing over PayU (India) is back to normal since 22:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU (India) starting at 21:30 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, April 30 2022, 06:52 PM (CEST) CUP ExpressPay - Elevated Error rate

Processing over CUP ExpressPay is back to normal since 22:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CUP ExpressPay starting at 18:20 CEST.

We have contacted CUP ExpressPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, April 30 2022, 08:48 AM (CEST) PayU - Elevated Error rate

Processing over PayU is back to normal since 09:52 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU starting at 08:20 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, April 30 2022, 03:17 AM (CEST) AdyenIdeal - Elevated Error rate

Processing over Ideal is back to normal since 04:04 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenIdeal starting at 02:55 CEST.

We have contacted Ideal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, April 29 2022, 09:35 PM (CEST) PayU (India) - Elevated Error rate

Processing over PayU (India) is back to normal since 22:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU (India) starting at 20:50 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, April 29 2022, 07:39 PM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 20:06 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 19:00 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, April 29 2022, 05:18 PM (CEST) Giropay - Elevated Error rate

Processing over Giropay is back to normal since 17:22 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Giropay starting at 17:11 CEST.

We have contacted Giropay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, April 29 2022, 04:17 PM (CEST) Shopper DNA visualisation delay on April 28th, 2022

The issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualizations for some transactions has been resolved.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualisations for some transactions.

Our engineering team is currently working on a resolution for this issue.

Please note that risk score calculations and risk checks performed during payment processing are not affected by this visualisation issue.

We will continue monitoring and share further updates if required.

Please follow new updates through our Status page (www.adyen.com/status).
Friday, April 29 2022, 03:59 PM (CEST) Pix - Elevated Error rate

Our previous message regarding elevated error rates for refunds processed over Pix can be disregarded as it was sent in error.

Apologies for any inconvenience caused by our message.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix - specifically for refunds - starting at 15:00 CEST.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, April 29 2022, 12:54 PM (CEST) Giropay - Offer conversion issues

Processing over Giropay is back to normal since 13:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Giropay starting at 11:20 CEST.

This may cause offers to remain open until cancelled.

We are in contact with Giropay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, April 29 2022, 04:37 AM (CEST) PayU (India) - Elevated Error rate

Processing over PayU (India) is back to normal since 15:52 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU (India)
starting at 04:22 CEST.

We have contacted PayU (India) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, April 28 2022, 11:04 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 23:53 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 22:30 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, April 28 2022, 06:39 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 19:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 17:50 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, April 27 2022, 11:07 PM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 01:00 CET 4/28. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 22:50 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, April 27 2022, 05:20 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 17:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 16:50 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, April 27 2022, 12:34 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 12:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 12:25 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, April 26 2022, 11:50 AM (CEST) GrabPay - Elevated Error rate

Processing over GrabPay is back to normal since 12:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GrabPay starting at 11:22 CEST.

We have contacted GrabPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, April 25 2022, 06:45 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications (such as refunds, captures and cancellations) has been resolved since 09:10 CEST.

We will continue to monitor and provide a new update if needed.

Please follow new updates through our Status page (www.adyen.com/status).

We continue to investigate an issue resulting in a delay in the processing of a subset of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 15:00 CET.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, April 25 2022, 03:19 PM (CEST) PayULatam - Elevated Response Times

Response times for transactions processed over PayULatam have returned to normal as of 16:25 CEST.

We will continue to monitor and provide a new update if needed.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform impacting transactions processed through PayULatam. Merchants may be experiencing elevated response times since 14:30 CEST.

We have reached out to PayULatam to further investigate this issue. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, April 25 2022, 01:20 PM (CEST) American Express - Increased Error rate for 3DS2 transactions

Processing of 3DS2 transactions over American Express is back to normal since 13:40 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increased error rate for 3DS2 transactions processed through American Express starting at 12:00 CEST.

Transactions that are affected will return the error message “RReq not received from DS”.

We have contacted American Express and we will provide an update as soon as it becomes available.
Monday, April 25 2022, 11:53 AM (CEST) Partial report generation delay on April 25th 2022

As of 13:00 CEST April 28th 2022, our system has recovered from the partial report generation delay affecting a number of automatically scheduled reports and manually requested reports via our Customer Area.

If you have additional questions, please visit support.adyen.com

Our system continues to recover from the partial report generation delay affecting a number of automatically scheduled reports and manually requested reports via our Customer Area.

Our engineering team continues monitoring the situation and will continue working expediting the generation of the affected reports.

As previously mentioned, the following reports are affected by this generation delay:
- Payments accounting report
- Received payments report
- Dispute report
- ThreeDSecure authentication report
- ThreeDSecure conversion report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

Please follow new updates through our Status page (www.adyen.com/status).

We are currently experiencing a partial report generation delay for a number of automatically scheduled reports and manually requested reports via our Customer Area.

The following reports will therefore experience a generation delay:
- Payments accounting report
- Received payments report
- Dispute report
- ThreeDSecure authentication report
- ThreeDSecure conversion report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will make sure to send a follow-up update reporting on the progress this afternoon.

Please follow new updates through our Status page (www.adyen.com/status).
Monday, April 25 2022, 09:42 AM (CEST) Razer Merchant Services (Molpay) - Elevated Error rate

Processing over Razer Merchant Services (Molpay) is back to normal since 12:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (Molpay) starting at 06:50 CEST.

This is due to unscheduled maintenance on Razer Merchant Services' end.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, April 25 2022, 09:17 AM (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 09:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 08:56 CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, April 25 2022, 12:18 AM (CEST) BCMC - Elevated Error rate

Processing over BCMC is back to normal since 04:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BCMC starting at 00:00 CEST 4/25.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, April 24 2022, 09:38 PM (CEST) American Express 3DS2 - Elevated error rate

3DS2 processing over American Express has returned back to normal since 08:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for American Express 3DS2 authentications beginning at 20:20 CEST, resulting in "Transient System Failure" errors.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, April 24 2022, 07:47 PM (CEST) American Express 3D Secure - Elevated error rate

3D Secure processing over American Express has returned back to normal since 20:10 CEST.

We will continue monitoring and provide a new update if required.

Please follow our updates.

We identified an issue outside of our platform resulting in elevated error rate for American Express 3D Secure authentications beginning at 19:10 CEST.

We have contacted American Express and we will provide an update as soon as it becomes available.

Please follow our new updates.
Sunday, April 24 2022, 03:22 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 15:56 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 15:10 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, April 24 2022, 12:10 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 12:30 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an elevated error rate for transactions processed through PayULatam starting at 09:42 CEST.

This is the result of scheduled maintenance on PayULatam's end. You can also follow the status of this on PayULatam's status page: https://status.payulatam.com

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, April 24 2022, 12:40 AM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 00:50 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 00:15 CET.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status)
Saturday, April 23 2022, 08:58 PM (CEST) Delay in the processing of modifications

Delay in the processing of modifications (such as refunds, captures and cancellations) has been resolved since 04:10 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 20:30 CET.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, April 23 2022, 05:21 PM (CEST) Payzone - Elevated Refusal rate

Processing over Payzone is back to normal since 22:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Payzone starting at 17:04 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, April 23 2022, 09:49 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 10:14 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 09:36 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, April 22 2022, 07:42 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, April 22 2022, 06:28 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 18:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 18:05 CET.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status)
Friday, April 22 2022, 01:07 PM (CEST) Visa in multiple regions - Elevated Refusal rate

Visa has confirmed the issue as resolved. The refusal rate is back to normal as of April 23rd, 21:00 CEST.

We will continue to monitor and provide an update if needed.

Please follow new updates through our Status Page (www.adyen.com/status).

Visa is looking into the issue and we are seeing the refusal rate is back to normal in most regions. We still observe an elevated refusal rate with reason "82 : Negative CAM, dCVV, iCVV, CVV, or CAVV results" for transactions processed through Visa Brasil.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate with reason "82 : Negative CAM, dCVV, iCVV, CVV, or CAVV results" for transactions processed through Visa in multiple regions starting at 11:58 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, April 22 2022, 02:42 AM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 03:15 CET.

We will continue monitoring and provide a new update if required. Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 17:00 CET.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Thursday, April 21 2022, 02:28 AM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 16:28 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 14:50 CEST.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, April 20 2022, 07:31 PM (CEST) Delay in the processing of modifications

Acquirer and Payment methods

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, April 20 2022, 04:21 PM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 16:28 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 14:50 CEST.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, April 20 2022, 10:27 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 11:18 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 10:18 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, April 19 2022, 07:27 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, April 19 2022, 02:05 PM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 01:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 12:50 CEST.

We have contacted Cielo and will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, April 19 2022, 01:09 PM (CEST) Dotpay - Elevated Error rate

Resolved : April 19, 13:30 (CEST)

Processing over Dotpay is back to normal since 13:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Identified : April 19, 11:58 (CEST)

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dotpay starting at 11:58 CEST.

We have contacted Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Sunday, April 17 2022, 07:08 AM (CEST) BoletoBancarioSantander - Elevated Response Time

Processing over BoletoBancarioSantander is back to normal since 07:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated response time for transactions processed through BoletoBancarioSantander starting at 06:50 CEST.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, April 16 2022, 07:59 PM (CEST) Customer Area Payment Search Issue


The issue reported with the payment list and search functionality in the Customer Area has been resolved.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue with the search functionality in the Customer Area in which the transaction list page is empty and search functionality does not yield results.

Our engineering team is engaged and working to resolve this issue.

Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, April 15 2022, 11:48 PM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 01:58 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 23:23 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, April 14 2022, 09:24 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 9:51 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 9:02 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, April 13 2022, 05:58 PM (CEST) Wells Fargo - Elevated error rate for captures

Mastercard US has confirmed that the issue resulting in an elevated error rate during the submission of captures has now been resolved as of 23:15 CEST.

We will continue monitoring and provide any further updates if required.

Please follow new updates through our Status Page (www.adyen.com/status).


Correction: Our previous communication suggested the issue was affecting "Mastercard transactions via Wells Fargo", however, this issue is affecting Mastercard US acquiring (not via Wells Fargo).

Mastercard has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue causing an increase of errors during the capture process of Mastercard transactions via Wells Fargo. The issue started at 23:00 CEST on April 12th.

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as one becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, April 12 2022, 12:15 PM (CEST) American Express 3D Secure - Elevated error rate

3D Secure processing over American Express has returned back to normal since 15:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow our updates.

We identified an issue outside of our platform resulting in elevated error rate for American Express 3D Secure authentications beginning at 11:30 CEST.

We have contacted American Express and we will provide an update as soon as it becomes available.

Please follow our new updates.
Monday, April 11 2022, 12:39 PM (CEST) American Express - Increased Error rate for 3DS2 transactions

3D Secure processing over Amex has returned back to normal since 19:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increased error rate for 3DS2 transactions processed through American Express starting at 14:40 CEST.

We have contacted American Express and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Processing over American Express is back to normal since 14:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increased error rate for 3DS2 transactions processed through American Express starting at 11:00 CEST.

We have contacted American Express and we will provide an update as soon as it becomes available.
Monday, April 11 2022, 09:00 AM (CEST) BillDesk - Elevated Error rate

Processing over Billdesk is back to normal since 10:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 08:12 CET.

BillDesk has confirmed that they are experiencing fluctuations the Payment Gateway services and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, April 09 2022, 09:41 PM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 21:57 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 21:16 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, April 08 2022, 12:25 PM (CEST) Vipps - Elevated Refusal rate

Processing over Vipps is back to normal since 12:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Vipps starting at 11:28 CEST.

We have contacted Vipps and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, April 07 2022, 12:57 PM (CEST) NETSPOS - Elevated Error rate

Processing over NETSPOS is back to normal since 12:59 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NETSPOS starting at 12:36 CEST.

We have contacted NETSPOS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, April 07 2022, 05:45 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 06:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 05:10 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, April 07 2022, 03:24 AM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 04:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

iDEAL has confirmed that SNS Bank, RegioBank and ASN Bank are currently undergoing planned maintenance at the moment.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 08:00 CEST.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, April 06 2022, 10:39 AM (CEST) Intermittent network connectivity issues in Europe starting 10:20 CEST

The external network issue has been resolved. Performance for merchants connecting to our European datacenters has recovered as of 10:46 CEST.

We will continue monitoring closely and provide new updates if required.

The external network issue affecting merchants connecting to our European datacenters has stabilized as of 10:46 CEST.

We will continue monitoring closely and provide new updates if required.

Due to an issue outside of the Adyen Platform, merchants connecting to our European endpoints may experience intermittent connectivity issues starting at 10:20 CEST.

Our technical team is monitoring the situation and rerouting traffic where possible to alleviate this issue.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
Wednesday, April 06 2022, 01:36 AM (CEST) Banco Santander - Elevated Error rate

Processing over Banco Santander is back to normal since 03:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banco Santander starting at 00:00 CEST.

We will contact Banco Santander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, April 05 2022, 12:44 PM (CEST) UATP - Elevated Error rate

Processing over UATP is back to normal since 17:25 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through UATP starting at 11:45 CEST.

We have contacted UATP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, April 05 2022, 04:42 AM (CEST) FPX Online Banking in Malaysia - Elevated Refusal rate

Processing over FPX Online Banking in Malaysia is back to normal since 05:50 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through FPX Online Banking in Malaysia starting at 03:51 CEST.

FPX Online Banking in Malaysia has informed us that they are performing emergency maintenance on their end.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, April 05 2022, 02:05 AM (CEST) Pix - Elevated Refusal rate

Processing over Pix is back to normal since 04:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Pix starting at 01:00 CET/CEST.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, April 04 2022, 11:52 AM (CEST) Amex 3D secure 2 - Offer conversion issues

3D Secure processing over Amex has returned back to normal since 21:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Our monitoring picked up on offer conversion issues with Amex 3D Secure 2 transactions starting at 10:58 CEST.

This may cause offers to remain open until cancelled.

We are in contact with Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, April 04 2022, 10:30 AM (CEST) Mastercard 3D Secure 2 - Elevated error rate

3D Secure 2 processing over Mastercard has returned back to normal since 10:31 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure 2 authentications beginning at 10:10 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, April 04 2022, 07:03 AM (CEST) DiscoverUS - Elevated Error rate

Processing over DiscoverUS is back to normal since 07:21 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through DiscoverUS starting at 06:44 CEST.

We have contacted DiscoverUS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, April 02 2022, 08:56 PM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 20:10 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, April 02 2022, 10:47 AM (CEST) PayU Latam - Elevated Error rate

Processing over PayU Latam is back to normal since 11:10 CEST. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU Latam starting at 09:35 CEST.

We have contacted PayU Latam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, April 01 2022, 04:14 PM (CEST) Amex 3D Secure - Elevated response times

3D Secure processing over Amex has returned back to normal since 19:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated response times for Amex 3D Secure authentications as of 15:18 CEST.

A subset of transactions may fail due to timeouts.

We have contacted Amex about this issue. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status)

March 2022

Thursday, March 31 2022, 08:38 PM (CEST) GCash - Elevated Refusal rate

Processing over AntFinancialOSP with GCash is back to normal since 23:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through AntFinancialOSP with GCash starting at 20:00 CEST.

We have contacted AntFinancialOSP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 30 2022, 10:49 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 12:50 AM 3/31 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ACQUIRER starting at 22:30 CET/CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 30 2022, 10:29 AM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 11:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 06:10 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 30 2022, 07:51 AM (CEST) AdyenNyce - Elevated Error rate

Processing over AdyenNyce is back to normal since 17:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenNyce starting at 07:42 CEST.

We are working on it and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, March 27 2022, 03:22 PM (CEST) PayU Latam - Elevated Error rate

Processing over PayU Latam is back to normal since 16:30 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU Latam starting at 14:30 CET.

We have contacted PayU Latam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, March 27 2022, 12:30 AM (CET) Oney - Elevated Error rate

Processing over Oney is back to normal since 01:22 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 00:02 CET/CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, March 24 2022, 04:57 PM (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 03:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 15:53 CET.

Swish are working to fix the problem and we will share an update when the status changes.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, March 24 2022, 04:15 PM (CET) [Identified] Degraded performance in Europe starting at 15:40 CEST

Connectivity and performance for merchants connecting to our European datacenters has recovered from 16:10 CEST. Modifications will be temporarily processed with a delay as our systems continue to recover from the incident.

We will continue monitoring closely and provide new updates if required.

We have identified an issue which may be resulting in intermittent degraded performance for a number of requests processed through our European endpoints starting at 15:40 CEST.

We are currently investigating and will provide an update as soon as it becomes available.
Thursday, March 24 2022, 09:23 AM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 09:25 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 08:00 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 23 2022, 03:20 AM (CET) AdyenInterac - Elevated Error rate

Processing over Interac is back to normal since 04:25 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 02:58 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, March 22 2022, 09:55 PM (CET) BCMC - Elevated Error rate

Processing over BCMC is back to normal since 22:02 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BCMC starting at 19:49 CET. BCMC was under scheduled maintenance from 19:00-22:00 CET.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, March 22 2022, 07:30 PM (CET) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.


We continue to investigate an issue resulting in a delay in the processing of a subset of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Please contact Adyen Support (support@adyen.com) in case you have any questions.




We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved within the hour.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, March 21 2022, 05:17 PM (CET) MasterCard network tokens - Elevated Error rate

Error rate for network token lookup and creation requests processed through MasterCard network tokens has returned back to normal since 17:26 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform impacting MasterCard network token lookup and creation. Merchants using this service may be experiencing elevated error rates since 16:25 CET.

We have reached out to MasterCard to further investigate this issue. We will provide an update as soon as it becomes available.

Please note that payment processing is not impacted by this issue, as failed network tokens authorisation requests are automatically re-submitted using card details.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, March 20 2022, 02:51 PM (CET) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 00:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

The issue outside of our platform is still resulting in an elevated error rate for transactions processed through Payzone starting at 16:42 CET.

We have previously contacted Payzone and we will provide an update when available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 16:42 CET.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, March 20 2022, 09:24 AM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 10:09 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 09:02 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, March 20 2022, 02:00 AM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 03:38 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 01:20 CET/CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, March 19 2022, 12:31 PM (CET) AdyenJCB - Elevated Error rate

Processing over AdyenJCB is back to normal since 12:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenJCB starting at 12:10 CET.

We have contacted JCB Team and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, March 19 2022, 10:17 AM (CET) JCB Japan - Elevated Error rate

Processing over JCB Japan is back to normal since 12:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Adyen JCB Japan starting at 09:30 CET.

We have contacted the acquirer and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Saturday, March 19 2022, 03:23 AM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 03:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


Processing over Interac is back to normal since 03:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 03:10 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, March 19 2022, 02:38 AM (CET) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 02:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 02:00 CET

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, March 17 2022, 09:48 PM (CET) EMS - Elevated Error rate

Processing over ACQUIRER is back to normal since 23:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through EMS starting at 13:25 CET/CEST.

We have contacted EMS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, March 17 2022, 05:03 PM (CET) AfterPay - Elevated Error rate

Processing over AfterPay is back to normal since 17X:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AfterPay starting at 13:10 CET.

We have contacted AfterPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 16 2022, 03:20 AM (CET) GrabPay - Elevated Error rate

Processing over GrabPay is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GrabPay starting at 00:45 CET.

We have contacted GrabPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 16 2022, 02:43 AM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 00:45 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 16 2022, 02:30 AM (CET) AntFinancialOSP - Elevated Error rate

Processing over AntFinancialOSP is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AntFinancialOSP starting at 00:45 CET.

We have contacted AntFinancialOSP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, March 15 2022, 05:35 AM (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 09:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 05:00 CET.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, March 14 2022, 05:15 PM (CET) Delay in modification processing

The modification processing delay issue has been resolved and modifications are once again processing normally.

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in the delay of modification processing (e.g. refunds, captures and cancellations).

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, March 14 2022, 07:45 AM (CET) Maybank - Elevated Error rate

Processing over MayBank is back to normal since 09:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 07:30CET.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, March 14 2022, 07:15 AM (CET) Mashreq Bank - Elevated Error rate

Processing through Mashreq Bank is back to normal since 08:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mashreq Bank starting at 07:30 CET.

We have contacted Mashreq Bank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, March 12 2022, 12:18 PM (CET) Vipps - Elevated Error rate

Processing over Vipps is back to normal since 13:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 11:40 CET.

We have contacted Vipps and we will provide an update as soon as it becomes available.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

Please also follow new updates through our Status Page (www.adyen.com/status).
Saturday, March 12 2022, 03:23 AM (CET) FPX Online Banking in Malaysia - Elevated Error rate

Processing over FPX Online Banking in Malaysia is back to normal since 02:34 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for FPX Online Banking transactions in Malaysia starting at 02:00 CET due to a bank connection issue for CIMB.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, March 10 2022, 08:49 PM (CET) Delay in modification processing

The modification processing delay issue has been resolved and modifications are once again processing normally.

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in the delay of modification processing (e.g. refunds, captures and cancellations).

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, March 10 2022, 08:19 PM (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 00:50 CET 3/11. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 19:44 CET/CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, March 10 2022, 10:08 AM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 11:22 CET.

Twint has confirmed their systems are fully functional again. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 09:40 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, March 10 2022, 01:18 AM (CET) KCP - Elevated Error rate

Processing over KCP is back to normal since 02:16 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KCP starting at 01:00 CET/CEST 3/10.

We have contacted KCP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 09 2022, 04:53 PM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 16:54 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 16:21 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 09 2022, 12:49 PM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 06:32 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 11:00 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 09 2022, 08:07 AM (CET) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 08:14 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 07:38 CET.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 09 2022, 06:00 AM (CET) Razer Merchant Services(Molpay) - Elevated Error rate

Processing over Razer Merchant Services(Molpay) is back to normal since 06:42 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services(Molpay) starting at 05:35 CET.

We have contacted Razer Merchant Services(Molpay) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, March 08 2022, 01:16 PM (CET) Idempotency - errors starting at 12:48 CET in US region

Performance for our idempotency service in the US region has recovered since 13:13 CET.

We recommend merchants to retry requests that may have failed with the same idempotency key.

We will continue to monitor the situation closely and provide a new update if required.

Please follow new updates through our Status page (www.adyen.com/status).

We are currently experiencing degraded performance for our idempotency service in the US region since 12:48 CET. As a result, merchants using this service may be seeing an elevated error rate for idempotent calls.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 30 minutes.

Please follow new updates through our Status page (www.adyen.com/status).
Monday, March 07 2022, 08:59 PM (CET) Vipps - Elevated Error rate

Processing over Vipps is back to normal since 19:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 18:00 CET/CEST.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

We will continue monitoring and provide an update once available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, March 07 2022, 04:44 PM (CET) Tap - Elevated Error rate

Processing over ACQUIRER is back to normal since 05:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Tap starting at 10:50 CET.

Tap has informed us that they're actively working on resolving the issue. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, March 07 2022, 12:50 PM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 13:30 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in an elevated error rate for transactions processed through Twint starting at 12:03 CET.

We are investigating and will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, March 07 2022, 04:41 AM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 04:15 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, March 06 2022, 04:34 PM (CET) MasterCard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 20:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible. This issue only affect 3D Secure 2 transactions and not 3D Secure 1.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for MasterCard 3D Secure authentications beginning at 5th of March 17:11 CET.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, March 06 2022, 02:11 AM (CET) Dotpay - Offer conversion issues

Performance for Dotpay returned to normal shortly after the issues started on Sunday the 6th of March.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dotpay starting at 09:00 CET/CEST.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, March 05 2022, 06:50 PM (CET) Mastercard -3DS Elevated Error rate

3D Secure processing over Mastercard has returned back to normal since 03:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard 3DS authentications beginning at 17:20 CET/CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, March 04 2022, 08:09 PM (CET) NAB - Elevated Error rate

Processing over NAB is back to normal since 00:30 CET, 06 March 2022. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NAB starting at 19:45 CET.

We have contacted NAB and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, March 04 2022, 01:23 PM (CET) Swish - Elevated Refusal rate

Processing over Swish is back to normal since 16:40 CET on 04/03/2022. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increase of "RF07:Transaction declined" refusal for transactions processed through Swish starting at 12:40 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, March 03 2022, 03:54 PM (CET) [Resolved] Pix – Degraded conversion rate

We have identified an issue resulting in a degraded conversion rate for transactions processed through Pix starting around 14:40 CET and getting back to normal rates around 15:40 CET.

We will continue monitoring and provide a new update if required. Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, March 03 2022, 06:46 AM (CET) GCash - Offer conversion issues

Service for GCash is back to normal since 09:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with GCash via AntFinancialOSP starting at 06:09 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

AntFinancialOSP has confirmed they are currently experiencing system breakdown and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, March 02 2022, 07:02 PM (CET) Wells Fargo - Elevated error rate for captures

All failed capture requests related to this incident have been retried as of 11:16 PST. We will follow up separately in case of additional capture failures.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing of capture requests has returned to normal and errors have resolved as of 10:15 PST. We will now identify and retry failed captures during this period. A resolution message will be sent once this is completed.

Please contact Adyen Support (support@adyen.com) in case you have any questions

We have identified an issue causing an increase of errors during the capture process for Wells Fargo transactions.

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as one becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, March 02 2022, 12:41 PM (CET) Visa Europe - Elevated Refusal rate

Processing over Visa Europe with Norway issued cards is back to normal since 13:32 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

The observed Visa Europe issues starting at 10:58 CET are mainly affecting transactions made with cards issued in Norway.

We have contacted Visa and we will provide further updates as soon as they become available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated amount of "91 : Issuer unavailable or switch inoperative" refusals for transactions processed through Visa Europe starting at 10:58 CET.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

February 2022

Monday, February 28 2022, 09:20 AM (CET) Dotpay - Offer conversion issues

Processing over Dotpay is back to normal since 13:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dotpay and issuer Blik starting at 08:35 CET.

This may cause offers to remain open until cancelled.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, February 25 2022, 02:37 AM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 02:50 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 02:19 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, February 24 2022, 07:46 PM (CET) Delay in modification processing

The modification processing delay issue has been resolved and modifications are once again processing normally.

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We continue investigation into modification processing delays with high priority. We will provide another update within an hour or when new information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We continue investigation into modification processing delays with high priority. We will provide another update within an hour or when new information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in the delay of modification processing (e.g. refunds, captures and cancellations).

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, February 24 2022, 11:44 AM (CET) Diners - Elevated Error rate

Processing over Diners is back to normal since 11:59 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Diners starting at 10:44 CET.

We have contacted Diners and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 21 2022, 04:46 PM (CET) ElavonViaConex - Elevated Error rate

Processing over ElavonViaConex is back to normal since 17:38 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ElavonViaConex starting at 15:10 CET.

We have contacted ElavonViaConex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 21 2022, 03:45 PM (CET) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 17:39 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 15:12 CET.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 21 2022, 01:31 PM (CET) Mastercard - Elevated Error rate

Processing over Mastercard is back to normal since 13:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in an elevated error rate for transactions processed through Mastercard starting at 11:00 CET.

Our engineering team has been engaged and is currently working to resolve this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 21 2022, 12:47 PM (CET) GCash - Elevated Error rate

Processing over AntFinancialOSP with GCash is back to normal since 15:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AntFinancialOSP with GCash starting at 12:14 CET.

We have contacted AntFinancialOSP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 21 2022, 05:38 AM (CET) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 05:35 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 05:10 CET.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, February 20 2022, 07:46 AM (CET) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 08:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 07:15 CET.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, February 20 2022, 06:30 AM (CET) Mastercard 3D Secure - Elevated error rate

3DS2 processing over Mastercard has returned back to normal since 08:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We continue to observe Mastercard 3DS2 errors on our platform.

We are in contact with Mastercard and will provide an update as soon as it becomes available.

Please also know this the current issue is specifically for 3DS2.

For more information on how this external issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 06:00 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, February 19 2022, 12:30 AM (CET) MBway - Elevated Error rate

Processing over MBway is back to normal since 00:36 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MBway starting at 00:16 CET.

We have contacted MBway and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, February 18 2022, 06:10 PM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 18:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 17:57 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, February 18 2022, 10:15 AM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 10:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 09:46 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, February 18 2022, 04:27 AM (CET) Elo - Elevated Error rate

Processing over Elo is back to normal since 11:56 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 04:00 CET.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, February 16 2022, 11:14 AM (CET) Test environment - Degraded performance

The issue affecting Adyen’s Test environment has been resolved as of 11:24 CET.

Note that this issue did not impact the Live environment.

Please follow new updates through our Status Page (www.adyen.com/status).

The Adyen Test environment is experiencing a degradation in performance as of 10:50 CET. Adyen engineers are working to resolve the issue.

Users may experience higher response times on the Test environment as a result, as well as increased Errors.

Note that this issue does not impact the Live environment.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, February 15 2022, 01:28 PM (CET) GCash - Elevated Error rate

Processing over AntFinancialOSP with GCash is back to normal since 16:31 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AntFinancialOSP with GCash starting at 13:16 CET.

We have contacted AntFinancialOSP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, February 15 2022, 06:02 AM (CET) BoletoBancarioSantander - Offer conversion issues

Processing over BoletoBancarioSantander is back to normal since 12:50 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with BoletoBancarioSantander starting at 03:00 CET/CET 12 February 2022.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 14 2022, 11:37 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 00:15 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 23:00: CET/CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 14 2022, 07:33 PM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 21:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 19:10 CET/CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, February 10 2022, 03:31 AM (CET) Synchrony560 - Elevated Error rate

Processing over Synchrony560 is back to normal since 16:24 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Synchrony560 starting at 23:00 CET.

We have contacted Synchrony560 and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, February 08 2022, 11:44 AM (CET) PayULATAM - Elevated Error rate

Processing over PayULATAM is back to normal since 11:44 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULATAM starting at 11:00 CET.

We have contacted PayULATAM and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, February 08 2022, 11:29 AM (CET) Softbank Japan - Elevated Error rate

Processing over Softbank Japan is back to normal since 12:22 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Softbank Japan starting at 11:02 CET.

We have contacted Softbank Japan and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, February 08 2022, 08:49 AM (CET) PayU Africa - Elevated Error rate

Processing over PayU Africa is back to normal since 16:28 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU Africa starting at 06:00 CET.

We have contacted PayU Africa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, February 08 2022, 03:00 AM (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 02:00 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 07 2022, 06:59 PM (CET) Mastercard - Elevated Error rate

Processing over Mastercard is back to normal since 19:40 CET. We will continue monitoring and provide a new update if required.

This is impacting only French issuer: CREDIT AGRICOLE S.A, is back to normal now.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard starting at 16:00 CET/CEST.

This is impacting only French issuer: CREDIT AGRICOLE S.A.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 07 2022, 04:47 PM (CET) Interac - Offer conversion issues

Processing over Interac is back to normal since 11:20 CET (8th Feb). We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Our monitoring detected issues with Interac starting at 14:52 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 07 2022, 04:43 PM (CET) PayU Africa - Elevated Error rate

Processing over PayU Africa is back to normal since 02:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU Africa starting at 16:20 CET.

We have contacted PayU Africa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, February 07 2022, 12:01 PM (CET) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 13:48 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 11:48 CET.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, February 06 2022, 12:24 PM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 12:24 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 12:14 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, February 05 2022, 12:33 AM (CET) Customer Area Payment Search Degradation

The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 12:35 CET 5 Feb 2022.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in the transaction list page being empty and search functionality in the Customer Area not to return results for some search queries.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status)
Friday, February 04 2022, 09:42 PM (CET) Swish - Offer conversion issues

Processing over Swish is back to normal since 21:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues for Swish payments starting at 21:17 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Swish Status Page can be found here: https://www.swish.nu/operating-info
Thursday, February 03 2022, 06:56 AM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 07:32 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 06:35 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, February 03 2022, 01:39 AM (CET) Molpay MY - Elevated Error rate

Processing over Molpay MY is back to normal since 01:52 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay MY starting at 01:20 CET/CEST.

We have contacted Molpay MY and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, February 02 2022, 11:59 PM (CET) AdyenMasterCard_SMS_BR_16205 - Elevated Error rate

Processing over AdyenMasterCard_SMS_BR_16205 (Mastercard Brasil (SMS)) is back to normal since 00:50 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenMasterCard_SMS_BR_16205 starting at 23:41 CET/CEST.

We have contacted AdyenMasterCard_SMS_BR_16205 and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

January 2022

Sunday, January 30 2022, 09:05 PM (CET) Dankort - Elevated Error rate

Processing over Dankort is back to normal since 17:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dankort starting at 10:00 CET/CEST on Jan. 28.

We have contacted NETS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, January 30 2022, 01:09 AM (CET) Oney - Elevated Error rate

Processing over Oney is back to normal since 01:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 00:00 CET/CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, January 29 2022, 12:11 PM (CET) Bancontact Mobile - Degraded performance

Processing for Bancontact Mobile (bcmc_mobile) is back to normal as of 12:12 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in degraded performance for transactions processed through payment method Bancontact Mobile (bcmc_mobile) starting at 11:43 CET.

Please note that transactions processed through other Bancontact payment methods are not affected by this.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, January 27 2022, 06:22 AM (CET) PayULATAM - Elevated Error rate

Processing over PayULATAM is back to normal since 06:35 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULATAM starting at 06:02 CET.

We have contacted PayULATAM and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, January 27 2022, 05:08 AM (CET) Razer Merchant Services (RMS) - Elevated Refusal rate

Processing over Razer Merchant Services(RMS) is back to normal since 06:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Razer Merchant Services (RMS) starting at 04:35 CET.

We have contacted Razer Merchant Services and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, January 25 2022, 11:55 PM (CET) Mbway - Offer conversion issues

Offer conversion over Mbway is back to normal since 01:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Mbway starting at 22:56 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Mbway and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, January 25 2022, 09:07 PM (CET) Mastercard and Visa 3D Secure - Elevated error rate


We identified an issue outside of our platform resulting in elevated error rate for Mastercard Europe and Visa Europe 3D Secure authentications beginning at 19:45 CET.

3D Secure processing over Mastercard Europe and Visa Europe has since returned back to normal since 20:01 CET.

We have reached out to the above schemes, and will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Tuesday, January 25 2022, 05:29 AM (CET) Razer Merchant Services (RMS) - Elevated Refusal rate

Processing over Razer Merchant Services (RMS) is back to normal since 07:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Razer Merchant Services (RMS) starting at 05:00 CET.

We have contacted Razer Merchant Services and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, January 25 2022, 12:57 AM (CET) Dotpay - Elevated Error rate

Processing over Dotpay is back to normal since 00:33 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dotpay starting at 00:28 CET.

We have contacted Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, January 24 2022, 05:28 AM (CET) CUP Expresspay - Elevated Error rate

Processing over ACQUIRER is back to normal since 05:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CUP Expresspay starting at 03:10 CET.

We have contacted CUP Expresspay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, January 23 2022, 08:43 PM (CET) PayU APAC - Elevated Error rate

Processing over PayU APAC is back to normal since 22:12 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU APAC starting at 20:32 CET.

We have contacted PayU APAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, January 23 2022, 08:21 PM (CET) Banamex - Elevated Error rate

Processing over Banamex is back to normal since 21:35 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banamex starting at 12:45 CET.

We have contacted Banamex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, January 23 2022, 07:47 AM (CET) Mastercard 3DS2 - Elevated Error rate

Authenticating using Mastercard 3DS2 is back to normal since 7:47 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for Mastercard 3DS2 authentications starting at 06:41 CET, resulting in "Transient System Failure" errors.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, January 22 2022, 11:36 AM (CET) Blik - Elevated Error rate

Processing over Blik is back to normal since 12:27 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 11:25 CET.

We have contacted Blik and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, January 22 2022, 01:23 AM (CET) Pix - Elevated Error rate

Processing over Pix is back to normal since 03:25 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix starting at 03:10 CET.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Processing over Pix is back to normal since 02:42 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix starting at 01:07 CET.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, January 21 2022, 06:10 PM (CET) iDeal- Elevated Error rate

Processing over iDeal for Knab cardholders is back to normal since 18:37 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 17:40 CET. Errors are specific to Knab cardholders.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, January 21 2022, 05:23 PM (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 22:08 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 13:10 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, January 21 2022, 01:46 AM (CET) Visa - Elevated Error rate

Processing over Visa is back to normal since 03:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 00:40 CET.

This is due to mainly due to Brazilian issuer: PAGSEGURO INTERNET S.A.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, January 19 2022, 05:39 PM (CET) Sofort – Increased amount of chargebacks for transactions processed between January 8th and January 10th, 2022

The issue resulting in an increase of chargebacks for transactions processed through Sofort has now been resolved.

In our previous message we have incorrectly stated that the issue was not resolved.

Sparkassen, AT Raiffeisen and DKB have been re-enabled in the list of Sofort banks available to complete transactions.

Settlement flows so that Sofort transactions have also been returned to its original configuration.

If you have additional questions, please visit support.adyen.com

The issue resulting in an increase of chargebacks for transactions processed through Sofort has not been resolved.

Sparkassen, AT Raiffeisen and DKB have been re-enabled in the list of Sofort banks available to complete transactions.

Settlement flows so that Sofort transactions have also been returned to its original configuration.

If you have additional questions, please visit support.adyen.com

We wanted to share with you an update regarding the external issue resulting in an increase of chargebacks for transactions processed through Sofort.

Our engineering team has identified that the issue relates to an external technical problem in the settlement of funds for Sofort transactions.

The issue seems to mainly impact three issuing banks within the Sofort network: Sparkassen, AT Raiffeisen and DKB.

As a result, transactions sent for processing between January 8th and January 11th have now been booked to Chargeback as the funds have not yet been received by Adyen.

To mitigate any further impact, Adyen and Sofort have taken the following steps effective as of today, January 22nd at 16:30 CET:

- Sofort has temporarily removed Sparkassen, AT Raiffeisen and DKB from the list of banks available to complete transactions. The banks will be re-enabled in the list once the issue is resolved.
- Adyen has temporarily modified its settlement flows so that Sofort transactions are no longer incorrectly booked to Chargeback.

We will make sure to share further information once it becomes available.

If you have additional questions, please visit support.adyen.com

We have identified a technical issue resulting in an increase of chargebacks for transactions processed through Sofort between January 8th and January 10th, 2022.

Our engineering team is currently working with Sofort to identify the root cause of the issue. We will make sure to share further information once it becomes available.

If you have additional questions, please visit support.adyen.com
Wednesday, January 19 2022, 11:01 AM (CET) Intermittent connectivity issues in Europe starting 10:06 CET


The network connectivity issue resulting in intermittent degraded performance for our European endpoints has now been resolved.

Our engineering team has been engaged and performance has been restored. We will continue monitoring the situation closely in the event that further intervention is required.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.


We are experiencing network connectivity issues in our systems resulting in intermittent degraded performance for our European endpoints starting 10:06 CET.

Our engineering team has been engaged and is currently working on a solution for the issue. We will make sure to send an update in the next 20 minutes.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.

Wednesday, January 19 2022, 10:25 AM (CET) Mastercard and Visa 3D Secure - Elevated error rate

3D Secure processing over Mastercard Europe and Visa Europe has returned back to normal since 10:56 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard Europe and Visa Europe 3D Secure authentications beginning at 10:08 CET.

We will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, January 19 2022, 09:51 AM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 10:02 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 08:40 CET.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, January 17 2022, 08:40 PM (CET) PayUAPAC - Elevated Error rate


Processing over PayUAPAC is back to normal since 23:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:00 CET/CEST.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Monday, January 17 2022, 04:37 AM (CET) PIX - Elevated Error rate


Processing over Pix is back to normal since 08:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix specifically for refunds starting at 04:00 CET.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Sunday, January 16 2022, 12:42 AM (CET) Synchrony - Impact to QuickScreen and Prequal

We have been informed by Synchrony that their QuickScreen and Prequal features have been restored, and all systems are processing normally.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been notified of an issue outside of our platform impacting Synchrony's QuickScreen and Prequal features.

We are in contact with Synchrony and will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, January 15 2022, 09:32 PM (CET) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 21:31 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 21:15 CET/CEST.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, January 15 2022, 04:47 AM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 08:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam-TRANSBANK in CHILE starting at 04:10 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, January 14 2022, 06:00 AM (CET) Razer Merchant Services (RMS) - Elevated Refusal rate

Processing over RMS is back to normal since 13:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


RMS (FPX CIMB Bank Channel) has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through RMS-FPX CIMB Bank Channel starting at 07:00 CET.

Unexpected downtime of this bank channel is confirmed by RMS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Wednesday, January 12 2022, 06:44 AM (CET) BAMS - Elevated Error rate

Processing over BAMS is back to normal since 07:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BAMS starting at 06:10 CET.

We have contacted BAMS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, January 11 2022, 06:07 PM (CET) VISA - Elevated Error rate

To correct the previous system, the errors were related to a subset of 3DS2 transactions across multiple schemes.

Transactions that were affected will have returned error message “RReq not received from DS”.

Processing is back to normal since 18:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in an elevated error rate for transactions processed through Visa starting at 16:10 CET.

We are investigating and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, January 11 2022, 04:45 AM (CET) Swish - Elevated Error rate

Please ignore the previous system message. Elevated Error rate is due to ongoing/planned maintenance.

The maintenance will last from 03:00 to 06:00 CET time, no Swish transactions can be made during that time period.

Sorry for the inconvenience caused.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ACQUIRER starting at 03:00 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, January 10 2022, 10:23 PM (CET) AdyenMasterCard_SMS_BR_16205 - Elevated Error rate

Processing over AdyenMasterCard_SMS_BR_16205 is back to normal since 23:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenMasterCard_SMS_BR_16205 starting at 22:05 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, January 10 2022, 10:06 AM (CET) Adyen - Unscheduled maintenance - Monday January 10th 2022


The short unscheduled maintenance has been completed.

The Customer Area (ca-live.adyen.com) is available once again, and all functionality has been restored.


Adyen will perform a short unscheduled maintenance as part of the weekly platform update. This maintenance will be shorter than usual and is expected to last for only 15 minutes.

During the maintenance window, access to the Customer Area (ca-live.adyen.com) will be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.

Additionally, reports will be generated with a delay for the duration of the maintenance window.

Payment processing will be unaffected by this maintenance.

For further updates please refer to the Status Page (www.adyen.com/status).

Monday, January 10 2022, 01:50 AM (CET) AdyenIdeal - Elevated Error rate

Processing over AdyenIdeal is back to normal since 01:48 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenIdeal starting at 01:15 CET.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, January 08 2022, 08:25 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 20:42 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:00 CET.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, January 07 2022, 05:52 AM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 06:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 05:25 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

More information can also be found on their status page https://status.payulatam.com/

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, January 06 2022, 04:19 PM (CET) MasterCard Brasil 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 18:55 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for MasterCard Brasil 3D Secure authentications beginning at 14:15 CET.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, January 06 2022, 03:48 PM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 17:14 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 15:32 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, January 05 2022, 09:33 PM (CET) Visa/Mastercard 3D Secure - Elevated error rate

3D Secure processing over Visa and Mastercard has returned back to normal since 21:57 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform starting at 21:10 ​CET. Increased latency and elevated error rate mainly from GB, FR, ES issuers processing 3DS2 transactions.

This may result in transactions having status: "Error" with response: "RReq not received from DS" or increased synchronous response time.

No action required.

We are in contact with Visa and Mastercard and will provide an update as soon as we know more.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for 3D Secure authentications over Visa/Mastercard beginning at 20:10 CET.

We have contacted Visa/Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, January 04 2022, 10:50 PM (CET) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 23:11 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 21:54 CET.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, January 04 2022, 10:23 PM (CET) Mastercard - 3DS Elevated error rate


Elevated error rate for Mastercard 3DS transactions has been resolved as of 22:20 CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3DS authentications beginning at 21:48 CET.

We are in contact with Mastercard and will provide an update as soon as it becomes available.

For more information on how this external issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, January 01 2022, 05:30 PM (CET) iDeal Rabobank - Offer conversion issues

Processing over iDeal Rabobank is back to normal. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with iDeal Rabobank starting at 17:05 CET/CEST.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with iDeal Rabobank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

December 2021

Saturday, December 25 2021, 08:47 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 21:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:30 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, December 25 2021, 12:06 PM (CET) GiroPayWGZ - Elevated Error rate

Processing over GiroPayWGZ is back to normal since 18:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 11:20 CET/CEST.

We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, December 24 2021, 03:19 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 15:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 15:12 CET/CEST.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, December 23 2021, 10:19 AM (CET) BillDesk UPI - Offer conversion issues

Processing over BillDesk UPI is back to normal since 10:16 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with BillDesk UPI starting at 08:30 CET/CEST.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with BillDesk and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, December 21 2021, 12:16 PM (CET) Swish - Elevated Refusal rate

Processing over Swish is back to normal since 12:23 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Swish starting at 11:56 CET/CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, December 20 2021, 08:26 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 22:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:05 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, December 20 2021, 03:26 PM (CET) [Resolved] Visa 3D Secure 1 - Elevated error rate

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure 1 authentications beginning at 12:18 CET/CEST which resolved at 13:04 CET/CEST.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, December 20 2021, 12:18 PM (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 15:10 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 11:53 CET/CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, December 20 2021, 08:39 AM (CET) Razer Merchant Services (RMS) - Elevated Refusal rate

Processing over RMS - FPX Maybank is back to normal since 13:11 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through RMS - FPX Maybank Channel starting at 07:50 CET.

RMS has confirmed this and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, December 18 2021, 11:39 AM (CET) Prosodie - Elevated Error rate

Processing over Prosodie is back to normal since 12:31 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Prosodie starting at 11:16 CET.

We have contacted Prosodie and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, December 17 2021, 02:04 PM (CET) Report generation delay on Dec 17th 2021

The backlog of reports impacted by this issue has been cleared as of today.

Please follow new updates through our Status page (www.adyen.com/status).

We have successfully processed the backlog for the following reports:
- Forecast report
- Daily Finance report in installments

We continue working to solve an issue which is currently blocking the generation of Monthly Finance reports since Dec 17th 2021.

A new update will be provided as soon as more information becomes available.

Please follow new updates through our Status page (www.adyen.com/status).

We have successfully processed the reports backlog communicated earlier, including Daily Finance reports.

We continue working to solve an issue which is currently blocking the generation of the following reports since Dec 17th 2021:
- Forecast report
- Daily finance report in installments
- Monthly finance report

A new update will be provided as soon as more information becomes available.

Please follow new updates through our Status page (www.adyen.com/status).

We continue to experience delays in the generation of reports.

Our systems are currently working through the Dec 17th backlog mainly for the following reports:
- Dispute report
- Payments accounting report
- ThreeDSecure authentication report
- ThreeDSecure conversion report

We continue working to solve an issue which is currently blocking the generation of specific reports, mainly:
- Daily finance reports
- Forecast reports

A new update will be provided as soon as more information becomes available.

Please follow new updates through our Status page (www.adyen.com/status).

We are currently experiencing an issue resulting in a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

Our development team has been engaged and is urgently working on resolving this issue.

The following reports are NOT affected by this issue:
- Payments accounting report
- Settlement detail report
- Received payments report
- Dispute report
- Referral list report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

A new update will be provided as soon as more information becomes available.

Please follow new updates through our Status page (www.adyen.com/status).
Thursday, December 16 2021, 07:35 AM (CET) EuroConex - Elevated Error rate

Processing over EuroConex is back to normal since 09:46 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through EuroConex starting at 06:00 CET.

We have contacted EuroConex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, December 16 2021, 03:19 AM (CET) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 03:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 02:30 CET.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, December 15 2021, 05:46 PM (CET) Pix - Offer conversion issues

Processing over Pix is back to normal since 19:28 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Pix starting at 16:55 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We will share an update as soon as it becomes available but please follow the incident Pix have shared on their Status Page (https://status.btgpactual.com).
Wednesday, December 15 2021, 03:49 PM (CET) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 16:25 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 15:05 CET.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, December 15 2021, 11:24 AM (CET) BillDesk - Elevated Error rate

Processing over BillDesk and BillDeskv2 is back to normal since 13:25 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

BillDesk has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

This is impacting BillDesk and BillDeskv2 connections.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 10:08 CET.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, December 15 2021, 03:23 AM (CET) NAB - Elevated Error rate

Processing over NAB is back to normal since 05:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NAB starting at 02:00 CET.

We have contacted NAB and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, December 13 2021, 04:08 PM (CET) [Resolved] Cartes Bancaires 3DS - Elevated Refusal rate

We identified an issue on our platform resulting in elevated error rate for Cartes Bancaires 3D Secure authentications beginning at 12:30 CET and resolved at 15:30 CET.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, December 13 2021, 03:46 PM (CET) Apache Log4j Vulnerability - No impact to the Adyen platform

During last week, starting Tuesday December 14th 2021, new vulnerabilities were found in the Apache Log4j library versions 2.15.0 and 2.16.0.

The identified vulnerabilities could be potentially exploited to allow an attacker perform remote code execution, leak sensitive information or perform a denial of service attack in the affected systems.

The advisories for the affected Log4j versions can be found below:
- Version 2.15.0: https://nvd.nist.gov/vuln/detail/CVE-2021-45046
- Version 2.16.0: https://nvd.nist.gov/vuln/detail/CVE-2021-45105

When the reports for both vulnerabilities were published, Adyen assessed the impact within the next hours and concluded that our platform is not vulnerable due to the very specific conditions that require to be met so that these vulnerabilities can be exploited.

In order to further reduce risks and unknown attack vectors, on December 15th 2021, the Adyen platform was upgraded to Apache Log4j version 2.16.0, and by December 21st 2021, the Adyen platform will be fully upgraded to Apache Log4j version 2.17.0.

We are not at risk of breach nor impacted by these two vulnerabilities.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


On Friday, December 10th 2021, a vulnerability in the Apache Log4j library was detected by the National Institute for Standards and Technologies (NIST), potentially affecting systems running Apache Log4j - allowing an attacker to execute code on a remote server.

You may have seen press reports on this already:
- NIST: https://nvd.nist.gov/vuln/detail/CVE-2021-44228
- Apache: https://logging.apache.org/log4j/2.x/security.html

When we first discovered a report of the vulnerability, prior to the above publication by the NIST, we immediately began testing our platform. We concluded that our core platform was not vulnerable. The platform and supporting systems were upgraded hours later to account for this vulnerability.

We are not currently at risk of breach via the above vulnerability.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, December 13 2021, 01:29 PM (CET) [Resolved] 3D Secure 1 and 2 for Italian issuing banks - Elevated error rate

We've identified an issue outside of our platform resulting in elevated error rate for 3D Secure authentications on Italian issuing banks beginning at 10:50 CET/CEST and resolved at 13:00 CET/CEST.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, December 12 2021, 08:45 AM (CET) PayUAPAC - Elevated Refusal rate for upi_collect

Processing over PayUAPAC for upi_collect is back to normal since 11:46 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for upi_collect transactions processed through PayUAPAC starting at 07:32 CET.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, December 12 2021, 07:41 AM (CET) Elo - Elevated Error rate

Processing over Elo is back to normal since 07:47 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 07:29 CET.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, December 11 2021, 11:13 PM (CET) MEEZAN BANK LIMITED - Elevated Refusal rate

Processing over MEEZAN BANK LIMITED is back to normal since 00:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through issuer MEEZAN BANK LIMITED in Pakistan starting at 22:00 CET.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, December 10 2021, 11:22 PM (CET) PayUAPAC - Elevated Refusal rate for upi_collect

Processing over PayUAPAC for upi_collect is back to normal since 00:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for upi_collect transactions processed through PayUAPAC starting at 22:40 CET.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, December 10 2021, 07:47 PM (CET) Delay in the processing of modifications since 17:30 CET

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates through our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

The underlying issue causing modification processing delay has been resolved since 20:15 CET. The system is now processing the existing modification queue. We will provide another update once the system has caught up.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 17:30 CET.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, December 10 2021, 01:02 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 14:31 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 12:30 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, December 09 2021, 04:04 PM (CET) Visa and Cartes Bancaires 3D Secure - Elevated error rate

3D Secure processing over Visa and Cartes Bancaires specific to BPCE and La Banque Postale has returned back to normal since 02:00 CET (11th December, 2021).

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We identified an issue outside of our platform resulting in elevated error rate for Visa and Cartes Bancaires 3D Secure authentications beginning at 10:30 CET.

These errors are specific to BPCE and La Banque Postale.

We have contacted Visa and Cartes Bancaires and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

Monday, December 06 2021, 06:05 PM (CET) Daily Finance Report generation delay for Dec 6th & 7th 2021

We have resolved the issue resulting in generation delays for the Daily Finance Reports.

A server-to-server notification with eventCode=“REPORT_AVAILABLE" has been sent and the file is available for download from the Finance section in the Customer Area.

Please follow new updates through our Status Page (www.adyen.com/status).


We continue to experience issues in the generation of Daily Finance Reports. Reports from Dec 6th 2021 onwards continue to be delayed, or have been generated with incomplete data.

Our development team is urgently working on this incident. The incomplete reports will be regenerated once the issue is resolved.

We will send a server-to-server notification with eventCode=“REPORT_AVAILABLE" once the report is available. At that moment the file will also be available for download from the Finance section in the Customer Area.

Note that other daily scheduled reports and on demand reports are not affected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue resulting in generation delays for the Daily Finance Reports for Dec 6th (reporting date Dec 5th) and Dec 7th (reporting date Dec 6th) 2021.

Our development team has been engaged and is working on resolving this incident.

A new update will be provided as soon as more information becomes available.

We will send a server-to-server notification with eventCode=“REPORT_AVAILABLE" once the report is available. At that moment the file will also be available for download from the Finance section in the Customer Area.

Note that other daily scheduled reports and on demand reports are not affected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status).

Monday, December 06 2021, 01:23 PM (CET) Delay in the processing of modifications since 11:45 CEST

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates through out Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

Our engineering deployed a fix for the delay in the processing of modifications. The delay in modifications is improving.

We will provide a further update when the situation is back to normal.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Our engineering team found the root cause of the delay in the processing of modifications and is working on solving the issue.

The delay in modifications is slowly improving.

We will provide a further update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 11:45 CET.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, December 06 2021, 01:59 AM (CET) 3D Secure 1 for Australian issuing banks - Elevated error rate

We can confirm the issue happens outside of our platform and have taken measures to
mitigate it for the impacted traffic by routing it through 3DS2.

The issuer/ACS are working on fixing the issue.

We will continue monitoring and will provide the update if required.

We identified an issue outside of our platform resulting in an elevated error rate for 3D Secure 1 authentications for some issuing banks in Australia.

We are actively investigating this issue and will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, December 03 2021, 09:02 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 22:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:30 CET/CEST.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, December 02 2021, 11:45 AM (CET) Revenue Protect - Customer Area visualisation issues

The visualisation issue affecting 'Risk profiles', 'Risk Experiments' and 'Risk Referral Lists' has been resolved  since 15:00 CET.

We will continue monitoring and provide a new update, if required.

Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.

Our engineering team has identified the root cause for the visualisation issue and a fix its currently being prepared for its deployment.

We will make sure to send a closing system message once it is made available in the live environment .

Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.

We have identified a visualisation issue starting 09:53 CET by which 'Risk profiles', 'Risk Experiments' and 'Risk Referral Lists' are currently not being shown in the Customer Area.

Our engineering team has been engaged and is working on the resolution for this issue. Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.

We will make sure to provide further updates as soon as they become available.

Thursday, December 02 2021, 09:42 AM (CET) Doku - Elevated Error rate

Processing over Doku is back to normal since 09:51 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 09:33 CET.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, December 01 2021, 06:29 PM (CET) MasterCard 3DS1 - Elevated error rate

3D Secure processing over MasterCard has returned back to normal since 03:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for MasterCard 3DS1 beginning at 17:20 CET.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, December 01 2021, 12:25 PM (CET) Blik - Elevated Error Rate

Processing over Blik is back to normal since 13:21 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 12:15 CET.

We have contacted Blik and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, December 01 2021, 10:44 AM (CET) Adyen - Report generation delay

The backlog of queued reports has now been cleared and reports are once again being processed normally.

Once a report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

If you continue to have issues with report generation please reach out to Adyen Support (support@adyen.com).

Our systems continue to work through the backlog for these reports.

The queued “Monthly Finance Report”, "Payments Accounting Report" and "Received Payments Report" backlog has now been cleared and the processor is working on clearing the following queued reports:

- External Settlement Detail Report

We will provide new updates on the backlog as they become available. A subsequent update will be posted at 15:00 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

Our systems continue to work through the backlog for these reports.

The queued “Settlement Details Report” backlog has now been cleared and the processor is working on clearing the following queued reports:

- Monthly Finance Report
- Payments Accounting Report
- Received Payments Report
- External Settlement Detail Report

We will provide new updates on the backlog as they become available. A subsequent update will be posted at 13:30 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

The primary affected reports are:

- Settlement Detail Report
- Monthly Finance Report
- Payments Accounting Report
- Received Payments Report
- External Settlement Detail Report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will provide a further update at 12:00 CET

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, December 01 2021, 03:17 AM (CET) Klarna - Elevated Error rate

Processing over Klarna is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Klarna starting at 02:15 CET

We have contacted Klarna and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

November 2021

Tuesday, November 30 2021, 08:22 PM (CET) Degraded performance - Adyen for Platforms

Performance on Adyen for Platforms has fully recovered since 21:13 CET.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

The CAL endpoint response codes are back to normal since 21:13 CET.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue starting at 17:40 CET resulting in performance degradation for Adyen for Platforms. Requests to CAL endpoints are intermittently returning errors and merchants may notice increased latency for these requests.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, November 30 2021, 02:39 PM (CET) Swish - Elevated Refusal rate

Processing over Swish is back to normal since 14:48 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Swish starting at 14:29 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, November 29 2021, 05:08 PM (CET) [Resolved] Test environment degraded performance since 16:00 CET

Performance on our Test environment has fully recovered since 18:34 CET.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing degraded performance on our Test environment starting at 16:00 CET.

Our technical teams are actively working on urgently resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).

Monday, November 29 2021, 04:37 PM (CET) Adyen - Report generation delay

The backlog of queued reports has now been cleared and reports are once again being processed normally.

Once a report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

If you continue to have issues with report generation please reach out to Adyen Support (support@adyen.com).

Our systems continue to work through the backlog for these reports.

We will provide new updates on the backlog as they become available. A subsequent update will be posted at 20:00 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

The primary affected reports are:

- Payments Accounting Report
- Received Payments Report
- Dispute Report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will provide a further update at 18:00 CEST

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Monday, November 29 2021, 02:47 AM (CET) Commonweath Bank of Australia issue with debit and credit card payments

Processing over Commonweath Bank of Australia is back to normal since 03:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue with AU debit and credit card processing for cards issued by Commonweath Bank of Australia resulting in errors.

They are aware of the issue and are trying to fix it. You can follow the updates on their status page:
https://www.commbank.com.au/about-us/support/commbank-incidents.html

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, November 28 2021, 11:02 PM (CET) iDEAL - Elevated Error rate

iDEAL processing for ING cardholders is back to normal since 23:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for iDeal transactions performed by ING cardholders starting at 21:50 CET.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, November 28 2021, 06:30 AM (CET) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 06:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 06:00 CET.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, November 27 2021, 07:17 PM (CET) Westpac - Elevated Error rate

Processing over Westpac is back to normal since 20:34 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Westpac has confirmed that they are experiencing a system issue due to maintenance activity.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Westpac starting at 18:59 CET.

We have contacted Westpac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, November 27 2021, 04:44 PM (CET) Pix – Degraded conversion rate

Conversion rate over Pix is back to normal since 19:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in a degraded conversion rate for transactions processed through Pix starting around 15:56 CET.

We have contacted our partner bank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, November 26 2021, 08:53 PM (CET) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates through out Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

Our engineering team has addressed this issue and are still working on resolving the delay.

As a result there will also be delays in notifications for the affected transactions.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved within the hour.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We're currently experiencing a delay in our modifications which will result in a slower processing as some transactions are still in our processing queue. As a result, payment notifications are also delayed.

Our engineering team has addressed this issue and we expect to see this delay resolved within the hour.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, November 26 2021, 10:37 AM (CET) Dotpay - Offer conversion issues

Processing over Dotpay is back to normal since 11:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dotpay starting at 09:35 CET.

This may cause offers to remain open until cancelled. No payment errors are expected.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, November 26 2021, 09:04 AM (CET) Adyen - Report generation delay

The backlog of queued reports has now been cleared and reports are once again being processed normally.

Once a report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

If you continue to have issues with report generation please reach out to Adyen Support (support@adyen.com).

Our systems continue to work through the backlog for these reports.

The queued “Received Payments Report” backlog has now been cleared and the processor is now working on clearing the following queue reports:

- Payments Accounting Report
- Dispute Report
- Referral List Report

The “Settlement Details Report” backlog was processed earlier today at 13:40 CET.

We continue to monitor the rate at which the backlog is being processed and will provide further updates as they become available.

Please follow new updates through our Status Page (www.adyen.com/status).

Our systems continue to work through the backlog for these reports.

The queued “Settlement Details Report” backlog has now been cleared and the processor is working on clearing the following queued reports:

- Received Payments Report
- Payments Accounting Report
- Dispute Report
- Referral List Report

We expect that the backlog will be cleared by 15:00 CET at the current rate of processing. An update to this message will be provided at that time.

Please follow new updates through our Status Page (www.adyen.com/status).

Our systems continue to work through the backlog for these reports.

We will provide new updates on the backlog as they become available. A subsequent update will be posted at 13:30 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified and fixed the cause of the reporting delay and the previously delayed reports are now being generated. The primary affected reports are:

- Settlement delay report
- Received payments report
- Payments accounting report

Our systems are currently working through the backlog for these reports.

We will provide a further time estimate for when the backlog will have finished processing when it becomes available. A next update on the progress will be shared at 12:00 CET.

Once a report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing an issue resulting in a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will provide a further update at 11:00 CET.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, November 26 2021, 12:22 AM (CET) Redecard - Elevated Error rate

Processing over Redecard is back to normal since 00:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Redecard starting at 00:01 CET.

We have contacted Redecard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, November 25 2021, 01:44 PM (CET) Pix – Degraded conversion rate

Processing over Pix is back to normal since 23:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in a degraded conversion rate for transactions processed through Pix starting around 01:00 CET.

We have contacted our partner bank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, November 24 2021, 05:36 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 19:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 16:56 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, November 24 2021, 10:51 AM (CET) Mastercard Internet Gateway Service (MiGS) - Elevated Error rate

Processing over Mastercard Internet Gateway Service (MiGS) is back to normal since 11:07 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard Internet Gateway Service (MiGS) starting at 09:38 CET.

We have contacted Mastercard Internet Gateway Service (MiGS) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, November 24 2021, 10:21 AM (CET) Mastercard Payment Gateway Service (MPGS) - Elevated Error rate

Processing over Mastercard Payment Gateway Service (MPGS) is back to normal since 11:07 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard Payment Gateway Service (MPGS) starting at 09:38 CET.

We have contacted Mastercard Payment Gateway Service (MPGS) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, November 24 2021, 01:58 AM (CET) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 02:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 00:30 CET.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, November 22 2021, 11:59 AM (CET) Dotpay - Elevated Error rate

Processing over Dotpay is back to normal since 11:55 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dotpay starting at 11:35 CET.

We have contacted Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, November 22 2021, 04:58 AM (CET) 3D Secure 2 for Australian issuing banks - Elevated error rate

3DS2 processing for Australian issuing banks has returned back to normal since around 05:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in a longer response times and an elevated error rate for 3D Secure 2 authentications for issuing banks in Australia beginning around 03:15 CET.

We have contacted Visa and MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, November 21 2021, 03:33 AM (CET) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 03:32 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 03:16 CET.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, November 20 2021, 08:51 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 22:47 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

PayUAPAC is experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:18 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, November 20 2021, 11:57 AM (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 12:02 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status)

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 11:31 CET.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, November 18 2021, 11:21 AM (CET) GrabPay - Offer conversion issues

Processing over GrabPay is back to normal since 11:21 CET. We will continue monitoring and provide a new update if required.

We have been informed of issues with GrabPay's wallet user verification starting at 10:05 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with GrabPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Wednesday, November 17 2021, 07:45 PM (CET) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 20:16 CET/CEST. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 19:18 CET/CEST.

We have contacted PayaMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Wednesday, November 17 2021, 01:00 PM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 13:03 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 12:26 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Tuesday, November 16 2021, 04:11 PM (CET) Customer Area Payment Search Degradation

The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 16:27 CET.

We will continue monitoring and provide a new update if required.

We have identified an issue resulting in the transaction list page being empty and search functionality in the Customer Area not to return results for some search queries. 

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status)

Monday, November 15 2021, 07:33 PM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 20:40 CET/CEST. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 18:50 CET/CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Sunday, November 14 2021, 03:49 PM (CET) Visa 3D Secure 2 - Increase latency

3DS2 processing over Visa, UK issued cards has returned back to normal since 16:42 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We identified an issue outside of our platform resulting in higher latency for Visa, UK issued cards, 3DS2 transactions beginning at 09.00 CET.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

Sunday, November 14 2021, 02:16 AM (CET) Rabobank via iDeal - Elevated Error rate

Processing over Rabobank via iDeal is back to normal since 02:44 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions for Rabobank processed through iDeal starting at 01:36 CET.

We will provide an update as soon as it becomes available.

Details of the issue can be seen at: https://availability.ideal.nl/

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, November 12 2021, 08:59 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 21:45 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:30 CET/CEST.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, November 12 2021, 09:25 AM (CET) Visa 3D Secure - Elevated error rate

Processing over Visa is back to normal since 10:47 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Visa has confirmed that they are experiencing connectivity issue for different issuers. The issuers are unavailable to process 3DS transactions.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 09:00 CET.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, November 12 2021, 09:23 AM (CET) Mastercard 3D Secure - Elevated error rate

Processing over Mastercard is back to normal since 10:47 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Mastercard has confirmed that they are experiencing connectivity issue for different issuers. The issuers are unavailable to process 3DS transactions.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 08:58 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, November 11 2021, 09:54 PM (CET) iDEAL - Elevated Error rate

Processing over iDeal is back to normal since 21:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 21:20 CET

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, November 11 2021, 08:24 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 22:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:10 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, November 11 2021, 06:00 PM (CET) JCB - Elevated Error rate

Processing over JCB is back to normal since 18:05 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through JCB starting at 17:30 CET.

We have contacted JCB and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, November 11 2021, 05:49 AM (CET) Interac Apple Pay - Elevated Error rate

Processing over Interac Apple Pay is back to normal since 07:30 CET We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac Apple Pay starting at 05:30 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, November 10 2021, 05:22 PM (CET) GrabPay - Elevated Error rate

Processing over GrabPay is back to normal since 18:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GrabPay starting at 16:54 CET.

We have contacted GrabPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, November 09 2021, 11:15 PM (CET) Redecard - Elevated Error rate

The external elevated error rate issues for transactions processed over Redecard has now been resolved.

Processing performance is back to normal since 02:06 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We still see intermittent errors originating from Redecard and we're in contact with the acquirer to find the root cause of these errors.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Redecard - Elevated Error rate

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Redecard starting at 13:11 PST.

We have contacted Redecard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, November 09 2021, 04:23 AM (CET) PayMaya Wallet - Elevated Error rate

Processing over PayMaya Wallet is back to normal since 06:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya Wallet starting at 02:30 CET.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, November 09 2021, 02:33 AM (CET) Mastercard BR - Elevated Error rate

Processing over Mastercard BR is back to normal since 02:42 CET We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard BR starting at 02:15 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, November 08 2021, 08:55 AM (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 11:12 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 08:36 CET.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, November 07 2021, 11:37 AM (CET) PayU APAC - Elevated Error rate

Processing over PayU APAC is back to normal since 12:05 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU APAC starting at 11:00 CET

We have contacted PayU APAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, November 05 2021, 07:23 PM (CET) Triodos Bank via iDeal - Elevated Error rate

Processing over Triodos Bank via iDeal is back to normal since 19:35 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions for Triodos Bank processed through iDeal starting at 18:50 CET.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, November 05 2021, 01:26 PM (CET) Degraded performance recurring payments


We have identified an issue starting at 12:32 CET affecting the performance of recurring payments. Our engineering team has resolved the issue as of 13:09 CET.

For affected transactions, responses from Adyen would have included errorCode "904 Unable To Process".

Merchants may retry recurring (ContAuth) payment requests that have failed during this time frame.

Please follow new updates through our Status Page (www.adyen.com/status).

Friday, November 05 2021, 12:48 AM (CET) Swish - Elevated Refusal rate

Processing over Swish is back to normal since 01:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Swish starting at 23:50 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, November 04 2021, 05:27 AM (CET) PayMaya Wallet - Elevated Error rate

Processing over PayMaya Wallet is back to normal since 06:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya Wallet starting at 04:30 CET.

We have contacted PayMaya Wallet and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, November 04 2021, 02:58 AM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 03:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 02:00 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, November 02 2021, 05:59 PM (CET) Mastercard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 18:45 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 17:20 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, November 02 2021, 12:27 PM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 12:32 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 12:10 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, November 02 2021, 10:37 AM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 11:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 10:00 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, November 02 2021, 12:44 AM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 01:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 00:20 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, November 01 2021, 09:26 PM (CET) Rabobank via iDeal - Elevated Error rate

Processing over Rabobank via iDeal is back to normal since 22:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions for Rabobank processed through iDeal starting at 21:00 CET/CEST.

We will provide an update as soon as it becomes available.

Details of the issue can be seen at: https://availability.ideal.nl/

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, November 01 2021, 08:33 PM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 22:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that they are experiencing an issue with their token service provider and they are working to resolve it as soon as possible.

The issue is impacting Interac's Mobile cards (Apple / Google Pay) for both eCom and Point of Sale.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 20:10 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, November 01 2021, 08:33 AM (CET) Swish - Elevated Refusal rate

Processing over Swish is back to normal since 10:45 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Swish starting at 07:15 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

October 2021

Sunday, October 31 2021, 12:20 AM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 02:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 00:00 CEST.

Oney is currently performing scheduled maintenance. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, October 30 2021, 10:31 PM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 22:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for Rabobank starting at 22:12 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, October 30 2021, 09:48 PM (CEST) Mastercard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 23:20 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 21:00 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 28 2021, 11:57 PM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 00:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for ABN AMRO starting at 23:35 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 28 2021, 04:34 PM (CEST) Mastercard 3DS2 - Elevated error rate

The elevated error rate for Mastercard 3DS2 authentications has been resolved as of 17:12 CEST.

We will continue to monitor and provide a new update if needed.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3DS2 authentications beginning at 15:51 CEST, resulting in "Transient System Failure" errors.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 28 2021, 10:33 AM (CEST) Mpgs - Elevated Error rate

Processing over Mpgs is back to normal since 11:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mpgs starting at 10:14 CEST.

We have contacted Mpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, October 27 2021, 02:33 AM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 02:45 CET/CEST 27 October 2021. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 01:45 CET/CEST 27 October 2021.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 26 2021, 03:14 PM (CEST) Customer Area Payment Search

The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 15:22 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue with the search functionality in the Customer Area.

Our engineering team is engaged and working to resolve this issue. Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, October 26 2021, 08:52 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 09:35:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 08:30 CEST.

There is an incident and PayULatam team is currently working on it. For more information, you may refer to their status page (https://status.payulatam.com/).
We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 26 2021, 12:57 AM (CEST) NAB - Elevated Error rate

Processing over NAB is back to normal since 03:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NAB starting at 23:50 CET/CEST.

We have contacted NAB and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 25 2021, 07:05 PM (CEST) NAB - Elevated Error rate

Processing over NAB is back to normal since 19:08 CET/CEST. We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NAB starting at 18:44 CET/CEST.

We have contacted NAB and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Monday, October 25 2021, 04:48 PM (CEST) Customer Area - Emergency maintenance

The Test environment Customer Area (ca-test.adyen.com) is once again available.

This emergency maintenance is now completed.


The Live environment Customer Area (ca-live.adyen.com) is once again available.

We will provide further updates as they become available.

Please follow new updates through our Status Page (www.adyen.com/status).

As part of an exceptional maintenance window, the Customer Area will be unavailable for both the Live (ca-live.adyen.com) and Test (ca-test.adyen.com) environment.

This maintenance is expected take an hour from time of posting of this message.

We will update this message as necessary.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 25 2021, 04:00 PM (CEST) [Resolved] Elevated response times for merchants connecting to European and US endpoints

We identified and resolved an issue which impacted a subset of requests from merchants connecting to Adyen's European and US endpoints.

For the affected subset of requests, merchants may have experienced elevated response times in Europe between 14:12 and 15:30 CEST, and in the US between 14:24 and 15:13 CEST.

We continue monitoring this situation closely and will provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 25 2021, 03:13 PM (CEST) Elevated response times for merchants connecting to US endpoints

Response times for merchants connecting to US endpoints have recovered as of 15:13 CEST.

We will continue monitoring and will provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue starting at 14:24 CEST that may result in elevated response times for merchants connecting to US endpoints.

Our technical teams are actively working on urgently resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 25 2021, 11:03 AM (CEST) MCBMpgs and GlobalPaymentsTWMpgs - Elevated Error rate

Processing over GlobalPaymentsTWMpgs and MCBMpgs is back to normal since 11:31 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GlobalPaymentsTWMpgs and MCBMpgs starting at 10:35 CEST.

We have contacted Mpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 25 2021, 07:18 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 07:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 07:00 CEST.

PayULatam is currently performing scheduled maintenance and more can be found on their status page (https://status.payulatam.com/). We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 22 2021, 11:53 AM (CEST) MasterCard Europe 3D Secure 2 - Elevated Error rate

Processing 3D Secure 2 transactions over MasterCard Europe is back to normal since 12:55 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for 3D Secure 2 transactions processed through MasterCard Europe starting at 09:53 CEST.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 22 2021, 10:36 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 10:57 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 10:21 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 21 2021, 08:41 PM (CEST) Amex - Elevated Error rate

Processing over Amex is back to normal since 20:15 CET/CEST.

We will continue monitoring and provide a new update if required.

We are pending to receive an RCA from Amex.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 19:25 CET/CEST.

We will contact Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 21 2021, 05:19 AM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 05:20 CEST. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 5:05 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Thursday, October 21 2021, 01:22 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 03:09 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 09:00 CET/CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 21 2021, 01:03 AM (CEST) PayPal - Elevated Error rate

Processing over Paypal is back to normal since 01:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayPal starting at 20:00 CET/CEST.

We have contacted PayPal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, October 20 2021, 04:52 AM (CEST) Paypal - Elevated Error rate

Processing over Paypal is back to normal since 7:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in intermittent errors for transactions processed through Paypal starting at 03:30 CEST.

We have contacted Paypal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 19 2021, 06:36 PM (CEST) Bancontact (BCMC) - Elevated Error rate

Processing over Bancontact (BCMC) is back to normal since 22:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Bancontact (BCMC) starting at 17:48 CET/CEST.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 19 2021, 08:06 AM (CEST) Amex - Elevated Error rate

Processing over Amex is back to normal since 11:06 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 02:20 CEST.

We observe these errors for Amex cards issued in Philippines.

These transactions would be marked as "Error" with Raw Acquirer Response "CONVERTER_RESPONSE".

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 18 2021, 05:46 PM (CEST) BankAlfalahMpgs - Elevated Error rate

Processing over BankAlfalahMpgs is back to normal since 17:48 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BankAlfalahMpgs starting at 17:10 CEST.

We have contacted BankAlfalahMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 18 2021, 01:53 PM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 15:52 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 12:51 CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 18 2021, 06:09 AM (CEST) PayULATAM - Elevated Error rate

Processing over PayULATAM is back to normal since 10:48 CEST. We will continue monitoring and provide a new update if required.

More information on this can be seen here: https://status.payulatam.com/

Please follow new updates through our Status Page (www.adyen.com/status).

PayULatam has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

More information on this can be seen here: https://status.payulatam.com/

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 05:57 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 18 2021, 01:03 AM (CEST) Bancontact (BCMC) - Elevated Error rate

Processing over Bancontact (BCMC) is back to normal since 01:35 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Bancontact (BCMC) starting at 00:14 CET/CEST.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, October 16 2021, 06:34 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 07:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an intermittent errors for transactions processed through Interac starting at 06:05 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 15 2021, 03:22 PM (CEST) Customer Area - Transaction list and payment search issue

The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 15:40 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in the transaction list page being empty and search functionality in the Customer Area not returning results for some search queries.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 15 2021, 08:17 AM (CEST) MasterCard 3D Secure - Elevated error rate

MasterCard has resolved the 3DS2 issue causing "RReq not received from DS" errors as of 13:03 CEST.

We will continue to monitor and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard is working to resolve the 3DS2 issue with urgency. We will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

We are still continuing to see errors but they are specific to 3DS2 MasterCard only.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).


We identified an issue outside of our platform resulting in elevated error rate for MasterCard 3D Secure authentications beginning at 08:00 CEST.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 14 2021, 11:05 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 11:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:44 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 14 2021, 06:28 AM (CEST) Diners - Elevated Error rate

Processing over Diners is back to normal since 09:08 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Diners has confirmed that they are conducting maintenance and the window is until 11:00 CEST

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Diners starting at 06:15 CEST.

We have contacted Diners and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 14 2021, 06:07 AM (CEST) DiscoverUS - Elevated Error rate

Processing over DiscoverUS is back to normal since 06:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

DiscoverUS has confirmed that they are conducting maintenance and the window is until 11:00 CEST

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through DiscoverUS starting at 06:00 CEST.

We have contacted DiscoverUS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, October 13 2021, 02:57 PM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 14:56 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 14:40 CET/CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, October 13 2021, 06:30 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 08:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that they are performing a scheduled maintenance from 06:15 CEST until 09:15 CEST (latest by 11:15 CEST)

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 06:24 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 12 2021, 11:40 PM (CEST) Banamex - Elevated Error rate

Processing over Banamex is back to normal since 08:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banamex starting at 20:00 CEST.

We have contacted Banamex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 12 2021, 11:43 AM (CEST) Customer Area - Payment search issue

The intermittent payment search issue reported earlier has been resolved.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identify an issue whereby search queries through the Adyen Customer Area are not returning results when searching using the Merchant Reference, shopper email and other transaction related information.

Our engineering team has been engaged and is urgently working to resolve the issue.

Search queries using the Adyen PSP reference are unaffected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 11 2021, 02:04 PM (CEST) Customer Area - Risk results visualisation and configuration issue

The issue has been resolved since 14:10 CEST.

We have identified an issue resulting in risk results and shopper risk profiles not being displayed through the payment details page. Additionally, some merchants may be having issues updating referral lists through the Customer Area.

Our engineering team has been engaged and is urgently working to resolve the issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, October 10 2021, 06:54 AM (CEST) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 08:58 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 06:36 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, October 10 2021, 01:22 AM (CEST) Momo - Elevated Error rate

Processing over Momo is back to normal since 01:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Momo starting at 00:30 CET/CEST.

We have contacted Momo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, October 10 2021, 01:21 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 02:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 00:30 CET/CEST.

We will reach out to the acquirer and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 08 2021, 04:38 PM (CEST) Delay in the processing of modifications between 14:20 and 16:11 CEST

Due to an issue which has now been resolved, between 14:20 and 16:11 CEST there was a delay in the processing of modifications (such as refunds, captures and cancellations).

Additionally, there was a temporary delay in the population of the Customer Area (ca-live.adyen.com) transaction list between 16:02 and 16:15 CEST which has since recovered.

Our engineering team has now resolved the issue and modifications are now being processed in real time. We will provide an update should it be necessary.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 07 2021, 05:21 PM (CEST) Mastercard 3D Secure - Elevated error rate

Processing over Mastercard is back to normal since 18:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 16:56 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, October 06 2021, 04:13 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 16:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 15:36 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, October 06 2021, 03:47 AM (CEST) PayU - Elevated Refusal rate

Processing over PayU is back to normal since 07:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for recurring transactions processed through PayU starting at 01:00 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 05 2021, 11:11 PM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 00:30 CET/CEST, October 6, 2021. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 22:20 CET/CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 05 2021, 05:13 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 06:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 05:00 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, October 03 2021, 04:41 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 06:26 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 04:10 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, October 02 2021, 06:19 PM (CEST) Performance issue in the US starting at 17:45 CET

Connectivity to US endpoints has fully recovered since 20:48 CEST.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status page (www.adyen.com/status).

Connectivity to US endpoints continues to be recovered since 20:48 CEST.

Our engineering team continues to monitor this issue closely.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

Connectivity to US endpoints for all requests has significantly improved since 20:48 CEST.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. This includes merchants and stores based in Canada, as well as any other merchants connecting to the Adyen platform using US region endpoints.

Connectivity to US endpoints for non-idempotent requests has started to recovered since 20:30 CEST.

Merchants who don’t make use of Adyen’s idempotency service and who don’t have a local US configuration for Risk and Recurring requests, can attempt to use alternative EU region endpoints for connecting to the Adyen platform. Region specific endpoints can be found in the Customer Area in the following page:

https://ca-live.adyen.com/ca/ca/config/accountapi.shtml

Our engineering team is urgently working to resolve this issue.

At the moment we don’t have an ETA for when this will be resolved.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. This includes merchants and stores based in Canada, as well as any other merchants connecting to the Adyen platform using US region endpoints.

Merchants who don’t make use of Adyen’s idempotency service and who don’t have a local US configuration for Risk and Recurring requests, can attempt to use alternative EU region endpoints for connecting to the Adyen platform. Region specific endpoints can be found in the Adyen Customer Area in the following page:
https://ca-live.adyen.com/ca/ca/config/accountapi.shtml

Our engineering team is urgently working to resolve this issue.

At the moment we don’t have an ETA for when this will be resolved.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. This includes merchants and stores based in Canada, as well as any other merchants connecting to the Adyen platform using US region endpoints.

Our engineering team is urgently working to resolve this issue.

At the moment we don’t have an ETA for when this will be resolved.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).


We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).


We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. 

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).


We are currently experiencing degraded performance for merchants connecting to our US endpoints since 17:45 CET.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

Saturday, October 02 2021, 11:25 AM (CEST) Klarna - Elevated Error rate

Processing over Klarna is back to normal since 11:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).
 


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Klarna starting at 11:00 CEST, mainly affecting UK based payments.

We have contacted Klarna and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Saturday, October 02 2021, 05:05 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 05:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 04:49 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 01 2021, 01:21 PM (CEST) MasterCard (EU) - Elevated Error rate

Processing over Mastercard (EU) is back to normal since 10:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard (EU) continues to experience a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard (EU) has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MasterCard in EU starting at 11:49 CEST.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 01 2021, 09:08 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 10:50 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 08:30 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

September 2021

Thursday, September 30 2021, 08:54 PM (CEST) AdyenMasterCard_SMS_BR_16205 - Elevated Error rate

Processing over Mastercard Brasil (SMS) is back to normal since 21:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenMasterCard_SMS_BR_16205 starting at 19:40 CET/CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, September 30 2021, 02:00 PM (CEST) Test environment degraded performance since 13:15 CEST

Performance on our Test environment has fully recovered since 15:34 CEST.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing degraded performance on our Test environment starting at 13:15 CEST.

Our technical teams are actively working on urgently resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, September 30 2021, 02:04 AM (CEST) Visa 3D Secure - Elevated error rate

Elevated error rate for Visa 3DS transactions has been resolved as of 02:08 hrs CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 01:04 CET/CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, September 29 2021, 01:44 PM (CEST) 3DS2 - Elevated Error Rate (MasterCard RReq)

The elevated error rate for MasterCard 3DS2 (RReq) transactions has been resolved as of 16:52 CEST.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for MasterCard 3DS2 authentications beginning at 10:34 CEST.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

This may result in transactions having status: "Error" with response: "RReq not received from DS"

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, September 28 2021, 11:32 AM (CEST) Payment processing issue in Europe starting at 11:09 CEST

Payment processing has fully recovered since 11:23 CEST

Impact included elevated response times and degraded performance primarily for merchants connecting to European endpoints, and also for merchants making use of European acquiring connecting to other regions.

Please follow new updates through our Status Page (www.adyen.com/status).


We have experienced degraded performance for merchants connecting to our European endpoints since 11:09 CEST.

Performance for payment processing through our European endpoints has started to recover from 11:23 CEST.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status Page (www.adyen.com/status).

Monday, September 27 2021, 06:08 AM (CEST) KasikornBankMpgs - Elevated Error rate

Processing over KasikornBankMpgs is back to normal since 08:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 05:00 CET.

We have contacted KasikornBankMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, September 24 2021, 09:52 PM (CEST) Visa 3D Secure 2 - Elevated error rate

3D Secure 2 processing for Visa has returned back to normal since 22:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure 2 authentications beginning at 21:20 CET/CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, September 24 2021, 10:43 AM (CEST) Intermittent connectivity issues starting at 10:17 CEST

This incident can be considered as resolved.

Our technical teams continue to monitor the situation and we will update you further should it be necessary.

Please follow new updates through our Status Page (www.adyen.com/status).

The identified internal database issue starting at 10:17 CEST has been successfully contained as of 10:43 CEST.

Connectivity latency for merchants connecting to Adyen’s European and US endpoints has now returned back to normal.

A subset of modifications (such as refunds, captures and third party payouts) continue to experience some processing delays.

Payment processing is not affected by this incident.

We will make sure to share a follow-up update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an internal database issue starting at 10:17 CEST that will be noticeable to merchants. We are currently observing higher than usual latency in the EU and US region.

As a result, Adyen's Customer Area (ca-live.adyen.com), notifications service, risks checks and onboarding of new point of sale terminals will be temporarily unavailable. Due to this incident, modifications (such as refunds, captures and third party payouts) and reports may be processed with a delay.

Payment processing is not affected by this incident.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, September 19 2021, 01:58 PM (CEST) FIS - Elevated Error rate

Processing over FIS is back to normal since 13:59 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through FIS starting at 13:28 CEST.

We have contacted FIS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, September 19 2021, 04:28 AM (CEST) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 10:38 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 04:00 CET.

We have contacted them and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, September 18 2021, 04:37 PM (CEST) Amex - Elevated Refusal rate

Processing over Amex is back to normal since 16:43 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Amex starting at 16:13 CET/CEST.

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, September 17 2021, 10:40 PM (CEST) BANCO SANTANDER, S.A. - Elevated Refusal Rate


Processing over BANCO SANTANDER, S.A. is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We are seeing elevated refusal rate for transactions with issuer BANCO SANTANDER, S.A. starting at 21:30 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, September 17 2021, 06:09 PM (CEST) Primeiropay - Elevated Error rate

Processing over Primeiropay is back to normal since 19:55 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Primeiropay starting at 17:32 CEST.

We have contacted Primeiropay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 16 2021, 11:11 PM (CEST) PayU - Elevated Error rate

Processing over PayU and PayUAPAC is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions over PayU and PayUAPAC starting at 22:50 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 16 2021, 08:13 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 00:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Our partner is continuing to investigate and resolve the issue as soon as possible. We are seeing some transactions go through in the past hour.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Our partner has confirmed that an incident has occurred and they are working to investigate and resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 20:02 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, September 15 2021, 11:02 PM (CEST) Edenred (Ticket) - Elevated Error rate

Processing over Edenred is back to normal since 23:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Edenred starting at 14:20 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, September 13 2021, 01:57 PM (CEST) Mastercard - Elevated Error rate

Processing over Mastercard in Europe and Australia is back to normal since 15:33 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Mastercard in Europe and Australia starting at 12:58 CEST.

Our engineering team has been engaged and is currently working to resolve this issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, September 13 2021, 08:41 AM (CEST) Razer Merchant Services (formerly Molpay) - Elevated Error rate

Processing over Razer Merchant Services (formerly Molpay) is back to normal since 15:02 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (formerly Molpay) starting at 04:40 CEST.

We have contacted Razer Merchant Services (formerly Molpay) and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, September 13 2021, 08:31 AM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 13:18 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to see an elevated error rate for transactions processed through Maybank due to an issue outside of our platform.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 04:50 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, September 12 2021, 07:58 AM (CEST) Commonweath Bank of Australia issue with debit and credit card payments

The issue with AU debit and credit card processing for cards issued by Commonwealth Bank of Australia has been resolved as of 08:32 CEST.

We will continue to monitor and provide new updates if required.

We have identified an issue with AU debit and credit card processing for cards issued by Commonweath Bank of Australia resulting in errors.

They are aware of the issue and are trying to fix it. You can follow the updates on their status page:
https://www.commbank.com.au/about-us/support/commbank-incidents.html

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, September 10 2021, 07:26 PM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 19:35 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for Rabobank and ABN AMRO starting at 19:05 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, September 10 2021, 08:17 AM (CEST) Visa 3D Secure - Elevated error rate

3D Secure processing over Visa has returned back to normal since 10:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 05:00 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 09 2021, 11:59 PM (CEST) Visa 3D Secure - Elevated error rate

3D Secure processing over Visa has returned back to normal since 01:45 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 23:32 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 09 2021, 11:27 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 22:34 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 09 2021, 02:17 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 14:35 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 14:05 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, September 09 2021, 11:35 AM (CEST) Mada - Elevated Error rate

Processing transactions through Mada is back to normal since 11:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mada.

We have reached out to the relevant parties and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 09 2021, 01:23 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since02:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 01:00 AM CET/CEST.

Details of the outage can be seen at: http://status.payulatam.com/ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, September 06 2021, 05:11 AM (CEST) Konbini / Cash - Elevated Error rate

Processing over Konbini / Cash is back to normal since 13:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Konbini / Cash transactions at Convenience stores payments starting at 5th September 2021 yesterday.

We have reached out to the relevant parties and will provide an update as soon as it becomes available.

It has also been mentioned that they will be suspending Lawson payment service.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, September 03 2021, 07:46 PM (CEST) Delay in the processing of modifications

The observed issues resulting in increased response times for merchants processing modifications (such as refunds, captures and cancellations) has been resolved as of 20:25 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 18:00 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, September 03 2021, 04:46 PM (CEST) Elo - Elevated Error rate

Processing over Elo is back to normal since 16:46 CEST. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 16:26 CEST.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, September 02 2021, 09:40 AM (CEST) PayU - Elevated Error rate

Processing over PayU is back to normal since 09:50 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU in Asia Pacific region starting at 09:15 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 02 2021, 04:56 AM (CEST) Interac Apple Pay and Google Pay - Elevated Error Rate

Processing over Interac Apple Pay and Google Pay is back to normal since 05:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions processed through Apple Pay and Google Pay starting at 04:30 CEST.

We are in communication with with our partner and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 02 2021, 04:40 AM (CEST) MasterCard_JP_Domestic - Elevated Error rate

Processing over MasterCard_JP_Domestic is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MasterCard_JP_Domestic starting at 04:10 CET/CEST.

We have contacted the authorisation platform of MasterCard_JP_Domestic and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, September 01 2021, 12:34 PM (CEST) Adyen - Report generation delay

The delayed generation of automatically scheduled reports and manually requested reports via our Customer Area has now been resolved.

In the case of automatically scheduled reports, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE once a report is available for download within the Finance section in the Customer Area.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are currently experiencing a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will provide a further update at 14:00 CEST

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

August 2021

Tuesday, August 31 2021, 12:27 PM (CEST) MasterCard - Elevated error rate

Processing over Mastercard is back to normal since 13:01 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for MasterCard transactions starting at 11:57 CEST.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 30 2021, 09:20 PM (CEST) 3DS2 - Elevated Error Rate

Elevated error rate for Mastercard 3DS transactions has been resolved as of 22:10 CEST.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3DS authentications beginning at 19:20 CEST.

We are in contact with Mastercard and will provide an update as soon as it becomes available.

For more information on how this external issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 30 2021, 10:12 AM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 09:56 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 09:30 CEST.

The errors are mainly contributed by issuer SUTTON BANK.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 29 2021, 04:43 AM (CEST) PAGSEGURO INTERNET S.A - Elevated Error rate

Visa payment processing for PAGSEGURO INTERNET S.A is back to normal since 04:46 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated refusal rate for Visa transactions processed for PAGSEGURO INTERNET S.A starting at 04:05 CEST.

We are continuing to monitor and will provide an update when more information is available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, August 29 2021, 04:21 AM (CEST) Interac Apple Pay and Google Pay - Elevated Error Rate

Processing over Interac is back to normal since 06:01 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are seeing less errors for Interac transactions processed through Apple Pay and Google Pay since approximately 04:35 CEST.

Due to maintenance scheduled by our partner, transaction processing can still be intermittently disrupted until 06:30 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions processed through Apple Pay and Google Pay starting at 04:02 CEST.

This is due to maintenance scheduled by our partner from 04:00 CEST to 12:00 CEST, with expected downtime lasting until 06:30 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, August 28 2021, 08:35 PM (CEST) Westpac - Elevated Error rate

Processing over Westpac is back to normal since 21:36 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Westpac starting at 19:58 CEST.

We have contacted Westpac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, August 28 2021, 04:54 AM (CEST) Interac Apple Pay and Google Pay - Elevated Error Rate

Processing over Interac is back to normal since 05:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions processed through Apple Pay and Google Pay starting at 04:30 CEST.

We are in communication with with our partner and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, August 27 2021, 10:10 PM (CEST) BANCO DO BRASIL S.A. - Elevated Refusal rate

Processing for BANCO DO BRASIL S.A. Visa payments is back to normal since 22:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed for BANCO DO BRASIL S.A. starting at 20:30 CET/CEST.

We are continuing to monitor and will provide an update when more information is available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, August 25 2021, 10:35 AM (CEST) Adyen for Platforms - API elevated response times and increased error rate

The issue resulting in elevated response times and an increased error rate for our Adyen for Platforms service has been resolved as of 11:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue in our platform resulting in elevated response times and an increased error rate for our Adyen for Platforms service starting 09:50 CEST.

As a result, some payout request, fund transfers and the creation and edition of submerchants will not be processed successfully and will require to be resubmitted once the unsuccessful processing response is received.

Adyen for Platform merchants will also not be able to see the latest transactions and balance in the Customer Area.

Our engineering team is engaged and working to resolve this issue. We will continue monitoring the progress and provide updates as they become available.

Please note that payment processing is not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, August 25 2021, 09:35 AM (CEST) Adyen - LIVE environment unscheduled maintenance, Wednesday August 25th 2021

The underlying issue resulting in Payment List and Case Management delays in the Customer Area as well as report generation has now been resolved.

Since 04:02 CEST August 27th 2021 our systems are completely up to date. Daily scheduled reports for August 25th are available while those for August 26th will become available as expected through the Customer Area.

This incident can be considered resolved. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Payment list and Case management delays in the Customer Area continue to decrease. At this point we expect our systems to be completely up to date by 02:00 CEST on August 27th 2021.

We currently expect the Settlement Detail Reports backlog to be available by 02:00 CEST August 27th.

We continue monitoring the situation closely and will provide new updates as new information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We currently see Payment list and Case management delays in the Customer Area resulting from this incident decreasing. At this point we expect our systems to be completely up to date by end of day August 26th CEST.

At 17:52 CEST August 26th 2021 we have started generating the backlog of reports corresponding to August 24th and August 25th. Merchants listening to notifications will receive new notifications with event code “REPORT_AVAILABLE” once these reports are generated and available for download.

We continue monitoring the situation closely and will provide new updates as new information becomes available. 

We continue working on resolving the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation. 

Our engineering team is urgently working to reduce the internal delays as quickly as possible. 

We currently expect to be able to start generating scheduled reporting corresponding to August 25th at 18:30 CEST on August 26th.

Note that payment processing and merchant payout is not affected by this issue.

We will provide a new update and further expected incident resolution timelines for Customer Area delays as soon as the information becomes available.

We continue working on a resolution for the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation. 

To prevent report inconsistencies, our daily scheduled reporting including but not limited to the Settlement Detail Report, Received Payment Detail Report and Dispute Reports will not be generated until the issue is resolved.

Our engineering team continues to urgently work on resolving the issue. While we currently don’t have a timeline for resolution, we will provide new updates as more information becomes available.

Note that payment processing and merchant payout is not affected by this issue.

We continue working on a resolution for the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation. 

To prevent report inconsistencies, our daily scheduled reporting including but not limited to the Settlement Detail Report, Received Payment Detail Report and Dispute Reports will not be generated until the issue is resolved.

Our engineering team continues to urgently work on resolving the issue. While we currently don’t have a timeline for resolution, we will provide new updates as more information becomes available.

Note that payment processing and merchant payout is not affected by this issue.

We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management. 

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on a resolution for the issue affecting the payment list view in the customer area, report generation and a delay for items submitted through case management. 

We will be sharing an update a follow-up update in the next hour.

The unscheduled maintenance window will be need to be extended until 15:00 CEST today.

The extension is required as a result of an internal issue currently affecting the payment list view in the customer area, report generation and a delay for items submitted through case management.

In the case of the payment list view, as a workaround, it is possible to find the payment in the Customer Area using the PSP reference in the URL (https://ca-live.adyen.com/ca/ca/accounts/showTx.shtml?pspReference=<InputPspRefHere>&txType=Payment).

Our engineering team continues working on a resolution for this issue. We will be sharing an update in the next hour.

The unscheduled maintenance on the LIVE environment for today, Wednesday August 25th 2021 will be extended until 12:00 CEST.

During this ongoing maintenance window, access to the LIVE Customer Area (ca-live.adyen.com) may be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.

We will make sure to send a closing system message once the maintenance has been completed.

Please note that payment processing will be unaffected by this maintenance.

Adyen will perform an unscheduled maintenance on the LIVE environment today, Wednesday August 25th 2021 between 09:30 and 10:30 CEST.

During the maintenance window, access to the LIVE Customer Area (ca-live.adyen.com) will be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.

We will make sure to send a closing system message once the maintenance has been completed.

Please note that payment processing will be unaffected by this maintenance.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Tuesday, August 24 2021, 02:45 PM (CEST) Notifications/Webhooks - Unexpected eventCode

The issue affecting our webhooks/notifications has been resolved as of 14:40 CEST.

Our engineering team has resolved attempted retrying of the incorrectly queued notifications. Merchants should be receiving notifications normally.

If you did not expect to receive eventCode AUTHENTICATION, please ignore the notifications. 

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue affecting our webhooks/notification service starting at 11:00 CEST on Monday August 23rd whereby some merchants may have incorrectly started receiving notifications with eventCode AUTHENTICATION.

No new notifications with eventCode AUTHENTICATION have been sent from 14:00 CEST.

Our engineering team has been engaged and is actively working on stoping the retrying of the affected notifications to resume sending the queued notifications for the affected merchants.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Monday, August 23 2021, 10:46 PM (CEST) Bancontact 3D Secure - Elevated error rate

3D Secure processing over Bancontact has returned back to normal since 23:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Bancontact 3D Secure authentications beginning at 22:30 CET/CEST.

We will reach out to Bancontact (BCMC) for feedback and provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 22 2021, 09:45 PM (CEST) Visa BR - Elevated Error rate

Processing over Visa BR is back to normal since 22:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 21:20 CET/CEST.

We have contacted the acquirer and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 22 2021, 02:04 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 17:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for captures processed through PayULatam in Peru starting at 08:40 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, August 21 2021, 08:30 AM (CEST) Mastercard 3D Secure - Elevated error rate


Processing over Mastercard is back to normal since 09:47hrs CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 08:00 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, August 21 2021, 06:36 AM (CEST) JCB Japan - Elevated Error rate


We detected an increase in errors for JCB Japan starting from 01:30 CEST.

We have addressed root cause and are pleased to inform you that processing is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Friday, August 20 2021, 09:57 PM (CEST) Pix - Elevated error rate

Processing over Pix is back to normal since 11:30 PM CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (suporte@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for PIX transactions when the shopper is paying using Nubank (Nu Pagamentos) starting around 08:00 PM CEST.

We have contacted Nubank and we will provide an update as soon as it becomes available.
Please contact Adyen Support (suporte@adyen.com) in case you have any questions.

Friday, August 20 2021, 09:36 AM (CEST) Issues processing new co-badged Bancontact/Visa Debit cards


One of Belgium’s major banks started issuing new Bancontact cards co-badged with Visa debit, replacing existing Maestro co-badged cards.

We have noticed acceptance issues for these new cards on some integrations, with instances such as shoppers being unable to enter card details, or being unable to select which card scheme is used.

We have identified a merchant account on this company account that is accepting Bancontact payments. Currently the following integrations are affected:

- Classic Checkout SDKs
- Classic Direct API integration - Dependent on merchant implementation
- Drop-in / Components below versions: 4.2.0 (Web)
- API-only - Dependent on merchant implementation

We have not found any issues for merchants using the following integrations:

- Point of Sale
- Classic Hosted Payment Pages (HPP)
- Drop-in / Components above the versions previously listed
- Pay by Link
- Drop-in / Components on iOS and Android

The new Bancontact cards are co-badged with Visa and a key difference is that they have a 16-digit card number (PAN), whereas this used to be 17 with Maestro.

For more information on the issues and ways in which you can fix this please visit the Adyen Docs page linked below. It is always strongly advised to move to the latest version of any integration: https://docs.adyen.com/payment-methods/bancontact/co-badged-cards

Thursday, August 19 2021, 09:07 AM (CEST) Customer Area Payment Search

Customer Area Payment Search is back to normal since 10:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue where some PSP references can not be found using the search function in the Customer Area, starting around 08:00 CEST.

Our engineering team is engaged and working to resolve this issue.

Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 17 2021, 09:57 AM (CEST) Bancontact - Elevated Refusal rate

Processing over Bancontact is back to normal since 09:56 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue on our platform resulting in an elevated refusal rate for transactions processed through Bancontact starting at 09:40 CEST.

Our engineering team is urgently looking into it. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 17 2021, 06:12 AM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 06:50 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 04:55 CEST.

They are mainly contributed by a single Brazilian issuer: PAGSEGURO INTERNET S.A.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 17 2021, 02:30 AM (CEST) KasikornBankMpgs - Elevated Error rate

Processing over KasikornBankMpgs is back to normal since 02:34 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 02:14 CEST.

We have contacted KasikornBankMpgs and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 17 2021, 02:29 AM (CEST) GlobalPaymentsTWMpgs - Elevated Error rate

Processing over GlobalPaymentsTWMpgs is back to normal since 02:34 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GlobalPaymentsTWMpgs starting at 02:14 CEST.

We have contacted GlobalPaymentsTWMpgs and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 16 2021, 08:28 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 21:39 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 20:02 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 16 2021, 03:48 PM (CEST) AdyenMasterCard_13445 - Elevated Refusal rate

Processing over Mastercard is back to normal since 16:42 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through AdyenMasterCard_13445 starting at 14:35 CEST.

The following issuers INTERNATIONAL CARD SERVICES BV and WESTPAC NEW ZEALAND LIMITED are refusing transactions with reason: 88 : Cryptographic failure.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 16 2021, 03:47 PM (CEST) AdyenMasterCard_13445 - Elevated Refusal rate

Processing over Mastercard is back to normal since 16:42 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through AdyenMasterCard_13445 starting at 14:35 CEST.

The following issuers INTERNATIONAL CARD SERVICES BV and WESTPAC NEW ZEALAND LIMITED are refusing transactions with reason: 88 : Cryptographic failure.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 16 2021, 06:26 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 07:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 05:24 CEST.

We will provide an update as soon as it becomes available. You can also follow updates on their status page: http://status.payulatam.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 15 2021, 08:00 AM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 07:57 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 07:44 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 15 2021, 06:55 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 06:15 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 23:20 CEST.

We will provide an update as soon as it becomes available. You can also follow check updates on their status page: http://status.payulatam.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, August 12 2021, 02:29 PM (CEST) Customer Area Payment Search

Customer Area Payment Search is back to normal. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue where some PSP references can not be found using the search function in the Customer Area, starting on August 12th around 10:00 CEST.

Our engineering team is engaged and working to resolve this issue.

Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, August 12 2021, 12:32 PM (CEST) MasterCard 3DS - Elevated error rate

Processing over MasterCard 3DS is back to normal since 13:50 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We identified an issue outside of our platform resulting in an elevated error rate for MasterCard 3DS transactions starting at 12:10 CEST.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, August 12 2021, 11:32 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 11:46 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 11:10 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 10 2021, 06:15 PM (CEST) Cartes Bancaires - Elevated Error rate

Processing over Cartes Bancaires is back to normal since 19:05 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cartes Bancaires starting at 17:40 CEST.

We have contacted Cartes Bancaires and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 10 2021, 01:14 PM (CEST) DirectEbanking (Sofort) - Elevated Error rate

Processing over DirectEbanking (Sofort) is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through DirectEbanking (Sofort) starting at 13:02 CEST.

We have contacted DirectEbanking (Sofort) and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 10 2021, 05:25 AM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 05:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ACQUIRER starting at 03:30 CEST.

This is mainly due to the scheduled maintenance by them (https://www.swish.nu/operating-info#private) and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 06:57 PM (CEST) DirectEbanking (Sofort) - Elevated Error rate

Processing over DirectEbanking (Sofort) is back to normal since 23:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Sofort starting at 18:20 CET/CEST.

We have contacted Sofort and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 03:45 PM (CEST) MoMo - Elevated Error rate

Processing over Momo is back to normal since 18:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 14:20 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 02:08 PM (CEST) Mbway - Elevated Error rate

Processing over MBway is back to normal since 16:20 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mbway starting at 12:00 CEST.

We have contacted Mbway and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 01:10 PM (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 14:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 12:15 CEST.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 12:16 PM (CEST) AdyenCartesBancaires - Elevated Error rate

Processing over Cartes Bancaires is back to normal since 13:14 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

AdyenCartesBancaires has confirmed that there is a system issue and are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in an elevated error rate for transactions processed through AdyenCartesBancaires starting at 11:55 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 05:45 AM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 05:53 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 05:32 CEST.

This is due to mainly due to Brazilian issuer: PAGSEGURO INTERNET S.A.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 08 2021, 05:00 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 08:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Interac has provided an update that the maintenance window is extended until 12:00 pm CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Interac has confirmed that this is due to the maintenance which is scheduled from 4:00 CET until 6:00 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 04:00 am CET

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, August 07 2021, 06:06 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 21:15 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 18:40 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing over PayULatam is back to normal since 18:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 17:58 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, August 07 2021, 09:46 AM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 11:16 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 09:01 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, August 05 2021, 04:56 PM (CEST) Diners - Elevated Error rate

Processing over Diners is back to normal since 17:01 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Diners starting at 15:53 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, August 05 2021, 02:09 PM (CEST) Test Customer Area - Intermittent degraded performance

The issue resulting in intermittent degraded performance for Adyen’s Test Customer Area (ca-test.adyen.com) has now been successfully resolved by our engineering team.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in intermittent degraded performance for Adyen’s Test Customer Area (ca-test.adyen.com).

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing and the Live Customer Area are not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Tuesday, August 03 2021, 02:20 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 03:18 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 01:32 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 03 2021, 12:27 AM (CEST) Visa - Elevated Error Rate

Processing over Visa is back to normal since 01:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Visa transactions starting at 00:13 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 02 2021, 02:00 PM (CEST) Notifications/Webhooks Issue

The intermittent issue affecting our webhooks/notification service starting at 11:20 CEST has now been fully resolved.

All backlog of pending notifications is sent out, and notifications are being processed in real time again.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

The intermittent issue affecting our webhooks/notification service starting at 11:20 CEST has now been successfully resolved by our engineering team.

As of 16:56 CEST merchants may begin seeing notifications successfully processing once again, however the process is working through the backlog of pending notifications and may not be immediately visible.

We will provide a new update once notifications are being processed in real time again.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to experience an intermittent issue affecting our webhooks/notification service starting at 11:20 CEST. As a result, merchants making use of our notification service may not receiving webhook notifications.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to experience an intermittent issue affecting our webhooks/notification service starting at 11:20 CEST. As a result, merchants making use of our notification service may not receiving webhook notifications.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are aware of an intermittent issue affecting our webhooks/notification service starting at 11:46 CEST. As a result, merchants making use of our webhook services may not receive notifications.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

July 2021

Saturday, July 31 2021, 05:01 AM (CEST) PayPal - Elevated Error rate

Processing over PayPal is back to normal since 05:37 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

PayPal has confirmed that they are experiencing a system issue affecting multiple products and they are working to resolve it as soon as possible.

Merchants may be encountering an elevated number of the following errors:

- 10001 Internal Error for SOAP and NVP API calls.
- HTTP 500 error for REST API calls

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, July 29 2021, 08:20 AM (CEST) AdyenBCMC - Elevated Error rate

Processing over AdyenBCMC is back to normal since 14:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

AdyenBCMC has confirmed that they are experiencing a system issue involving 3DS and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenBCMC starting at 06:00 CEST.

We have contacted AdyenBCMC and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 29 2021, 06:46 AM (CEST) AdyenJCB - Elevated Error rate

Processing over AdyenJCB is back to normal since 07:20 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenJCB starting at 06:10 CEST.

We have contacted JCB Team and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 28 2021, 09:03 PM (CEST) 3DS1 and 3DS2 - Elevated error rate

Processing through Visa is back to normal since 22:06 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to observe an issue outside our platform affecting Visa transactions. We will continue monitoring and update as we receive information from the Visa technical team.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS transactions starting at 20:30 CET/CEST.

We will contact with Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, July 27 2021, 07:00 AM (CEST) Razer Merchant Services (formerly Molpay) - Elevated Error rate

Processing over Razer Merchant Services (formerly Molpay) is back to normal since 09:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Razer Merchant Services (RMS) has confirmed that they are experiencing a system issue since 06:45 CET/CEST and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing over Razer Merchant Services (formerly Molpay) is back to normal since 07:05CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (formerly Molpay) starting at 06:52 CET/CEST.

We have contacted Razer Merchant Services and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, July 26 2021, 11:23 AM (CEST) NETSPOS - Elevated Error Rate

Processing over NETSPOS is back to normal since 11:17 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NETSPOS starting at 11:01 CEST.

We have contacted Nets and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, July 26 2021, 08:29 AM (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 08.32 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 08:22 hrs CET/CEST.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, July 25 2021, 03:56 PM (CEST) Visa 3DS1 - Elevated error rate

Elevated error rate for Visa 3DS1 transactions has been stopped as of 20:00 CET/CEST.

We will continue monitoring closely and provide a new update if required.

We are yet to receive feedback on root cause of the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Correction to the initial message. 

We identified an issue outside of our platform resulting in elevated refusals for Visa 3DS1,  receiving authentication response: A, transactions starting at 11:19 CEST.

This is mainly impacting French issuers, issuer country: FR. 

This can impact Visa and Cartes Bancaires authorisation rates.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Cartes Bancaires 3DS1 transactions starting at 11:19 CEST.

We have contacted Cartes Bancaires and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, July 25 2021, 08:53 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 09:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 08:45hrs CET/CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, July 23 2021, 11:25 PM (CEST) Pix - Elevated Error rate

Processing over Pix is back to normal since 01:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix starting at 21:00 CEST.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 22 2021, 07:54 PM (CEST) PrimeiroPay - Elevated Error rate

Processing over PrimeiroPay is back to normal since 19:55 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PrimeiroPay starting at 19:18 CET/CEST.

We have contacted PrimeiroPay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, July 22 2021, 06:33 PM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 18:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for Rabobank and ABN AMRO starting at 18:00 CET/CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 22 2021, 06:24 PM (CEST) Doku - Elevated Error rate

Processing over Doku is back to normal since 18:41 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 17:36 CET/CEST.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 22 2021, 05:51 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 18:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 17:38 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 21 2021, 05:46 PM (CEST) Swish - Elevated Error rate

Elevated error rate for Swish transactions has been resolved as of 22:00 hrs CEST.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We are still seeing errors in transactions processed through Swish. This issue is still outside our platform and being investigated by Swish.

We will continue monitoring and update as we receive information from the Swish technical team.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 14:05 CET/CEST.

The affected issuing bank is Nordea. They'll provide an update once resolved.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 21 2021, 10:09 AM (CEST) AdyenBCMC - Elevated Error rate

Processing over AdyenBCMC is back to normal since 10:05 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through AdyenBCMC starting at 09:49 CEST.

We are working on resolving the issue and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 21 2021, 08:09 AM (CEST) Visa - Elevated Error Rate

Processing over Visa is back to normal since 08:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in elevated error rate for Visa transactions starting at 07:45 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 21 2021, 06:13 AM (CEST) Eftpos - Elevated Refusal rate

Processing over Eftpos for cards issued by Commonwealth Bank is back to normal since 06:14 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Eftpos on cards issued by Commonwealth Bank starting at 03:30 CEST.

We have contacted Eftpos and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, July 20 2021, 02:38 PM (CEST) TWINT - Elevated Error rate

Processing over TWINT is back to normal since 14:32 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through TWINT starting at 13:27 CET/CEST.

We have contacted TWINT and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, July 18 2021, 10:11 AM (CEST) Billdesk - Elevated Error rate

Processing over Billdesk is back to normal since 15:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Billdesk have informed us that multiple issuers are still experiencing unexpected downtime.

Billdesk are in touch with the banks to understand the issue and will provide an update at the earliest.

Processing over Billdesk is back to normal since 15:45 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Billdesk have informed us that multiple issuers are experiencing unexpected downtime.

Billdesk are in touch with the banks to understand the issue and will provide an update at the earliest.

Billdesk have informed us at 15:05 CEST, that also Punjab National Bank Netbanking transactions are affected.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.

Billdesk have informed us that also HDFC UPI Transactions are affected.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.

Billdesk have informed us that also ICICI UPI Transactions is experiencing unexpected downtime.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Billdesk starting at 10:00 CEST.

Billdesk have informed us that State Bank of India Netbanking Transactions is experiencing unexpected downtime.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.
Sunday, July 18 2021, 07:44 AM (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 14:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 05:50 CEST.

Razer Merchant Services (RMS) have informed us that FPX Bank CIMBClicks is experiencing unexpected downtime.

For direct updates, merchants may visit the following link for the latest information: https://status.merchant.razer.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, July 18 2021, 07:20 AM (CEST) Mastercard Brazil - Elevated error rate

MasterCard processing in Brazil has returned to normal since 08:02 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside our platform resulting in an elevated error rate for MasterCard transactions processed in Brazil starting 05:05 CEST.

We have contacted MasterCard and an update will be provided as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Saturday, July 17 2021, 02:56 PM (CEST) Barclays - Elevated Error rate

Processing over Barclays is back to normal since 14:55 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Barclays starting at 14:30 CEST.

We have contacted Barclays and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, July 17 2021, 01:15 PM (CEST) Blik - Elevated Error Rate

Processing over Blik is back to normal since 13:47 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 09:45 CEST.

We have contacted Blik and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, July 16 2021, 03:03 PM (CEST) Amazon Pay - Elevated Error rate

Amazon Pay has identified the issue and fixed the problem. Processing over Amazon Pay is back to normal since Jul 16, 2021, 19:26:34 CEST.
We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amazon Pay starting at Jul 14, 2021, 05:09 CEST.

The error is a technical issue on the side of Amazon Pay, and they are urgently working on a resolution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, July 16 2021, 06:20 AM (CEST) Tap - Elevated Error rate

Processing over Tap is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Tap starting at 05:50 CEST.

We are monitoring and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 15 2021, 11:13 AM (CEST) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 11:46 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 10:03 CEST.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 14 2021, 03:10 PM (CEST) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 00:30 CEST (15th July). We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at July 13th at 18:30 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, July 13 2021, 03:18 PM (CEST) NCB - Elevated Error rate

Processing over NCB is back to normal since 16:35 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NCB starting at 13:30 CEST.

We have contacted NCB and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, July 10 2021, 08:12 PM (CEST) Westpac - Elevated Error Rate


Processing over Westpac is back to normal since 20:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Westpac starting at 20:00 CET/CEST.

We have contacted Westpac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, July 10 2021, 02:22 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 15:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 13:56 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 07 2021, 09:41 AM (CEST) Delay in the processing of modifications

The issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) has been resolved.

Our engineering team continues to monitor the platform and will provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

The issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 07:00 CEST and other (non-critical) services is ongoing.

Our engineering team continues to work on a solution. The delays are still reducing. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 07:00 CEST. Other (non-critical) services might also be delayed.

Our engineering team is involved and is urgently working on a solution. The delays are starting to reduce. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, July 06 2021, 03:53 AM (CEST) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 04:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 03:38 CEST.

We have contacted CreditEuropeBankRussia and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, July 05 2021, 01:30 PM (CEST) Cartes Bancaires 3DS2 - Elevated error rate

A fix has been deployed for the issue that caused an elevated error rate for Cartes Bancaires 3DS2 transactions. The issue has been resolved as of 16:03 CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Cartes Bancaires 3DS2 transactions starting at 11:25 CEST.

We have contacted Cartes Bancaires and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, July 05 2021, 08:25 AM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 08:31 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 08:05 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, July 03 2021, 07:49 PM (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 22:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Processing over PayUZA is back to normal since

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 19:30 CET/CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 01 2021, 07:45 PM (CEST) Swish - Elevated Error rate

Elevated error rate for Swish transactions has been resolved as of 20:06 hrs CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 19:20 CET/CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 01 2021, 01:16 PM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 13:13 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 12:53 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 01 2021, 01:08 PM (CEST) BoletoBancarioSantander - Elevated Error Rate

Processing over BoletoBancarioSantander is back to normal since 15:41 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 08:20 CEST.

We have contacted the Boleto team and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 01 2021, 07:09 AM (CEST) KasikornBank - Elevated error rate

Processing over KasikornBank is back to normal since 08:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 06:30 CEST.

We have contacted KasikornBank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

June 2021

Wednesday, June 30 2021, 06:08 PM (CEST) Performance issue in the US starting at 17:42 CEST

We can confirm that the reported performance issue in the US has been resolved.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Performance for US endpoints has recovered from 18:00 CEST.

This issue mainly affected a subset of idempotency requests, with elevated response times in the US.

We will provide a new update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are currently experiencing degraded performance for merchants connecting to our US endpoints since 17:42 CEST.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Wednesday, June 30 2021, 10:45 AM (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 16:22 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 09:42 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, June 30 2021, 07:56 AM (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing through Razer Merchant Services (RMS) is back to normal since 14:16 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 06:05 CEST.

Razer Merchant Services (RMS) have informed us that a number of FPX Banks are experiencing unexpected downtime.

For direct updates, merchants may visit the following link for the latest information: https://status.merchant.razer.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, June 30 2021, 02:49 AM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 02:52 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 02:32 CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, June 29 2021, 08:29 AM (CEST) Notifications/Webhooks - Incomplete data

The issue affecting our webhooks/notification service has been resolved as of 08:00 CEST.

This issue impacted notifications for some transactions using Real Time Account Updater. Impacted notifications which included the value "null\/null" for the expiryDate field are not able to be re-sent. Merchants who are experiencing issues consuming these notifications should temporarily adjust their logic to allow the expiryDate field to contain a “null” value.

API responses were not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are aware of an issue affecting our webhooks/notification service starting at 12:31 CEST on Friday June 25th. As a result, some merchants making use of our notification service may be receiving notifications with incomplete data.

More specifically, notifications for some transactions using Real Time Account Updater with eventCode AUTHORISATION were sent with value "null\/null" for the expiryDate field.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Tuesday, June 29 2021, 05:26 AM (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 05:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 05:06 CET/CEST.

We have contacted Molpay/ Razer Merchant Services and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 28 2021, 01:06 PM (CEST) Oney - Elevated Error rate

Payment processing through Oney is back to normal since 13:12 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 12:15 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 28 2021, 11:29 AM (CEST) Delay in the processing of modifications since 11:15 CEST

The processing of modifications (such as refunds, captures and cancellations) has returned to normal since 12:50 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 11:15 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 28 2021, 08:36 AM (CEST) [Resolved] Mastecard 3DS - Elevated error rate


Elevated error rate for Mastercard 3DS transactions occurred between 28th June 2021 07:45 CET and 08:04 CET has been resolved by Mastercard as of 08:05 CET/CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, June 28 2021, 06:11 AM (CEST) GCash - Elevated Error rate

GCash processing is back to normal since 06:00 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for GCash transactions processed via AntFinancial starting at around 05:30 CEST.

We are in touch with AntFinancial and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, June 27 2021, 09:05 PM (CEST) BancoSabadell - Elevated Error rate

Payment processing through BancoSabadell is back to normal since 09:08 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BancoSabadell starting at 18:00 CET/CEST.

We have contacted the acquirer and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, June 27 2021, 08:31 AM (CEST) AdyenMasterCard_SMS_BR_16205 - Elevated Error rate

Processing for MasterCard has returned to normal as of 07:45 CEST.

We will continue to monitor and provide any updates if necessary.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenMasterCard_SMS_BR_16205 starting at 06:40 CET/CEST.

We have contacted Mastercard team and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, June 23 2021, 08:49 PM (CEST) ABN - Elevated Error rate

iDeal processing for ABN cardholders is back to normal since 21:20 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 20:10 CEST resulting in a higher than usual error rate for ABN transactions.

For more information visit the iDeal status page: https://beschikbaarheid.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions
Tuesday, June 22 2021, 03:55 PM (CEST) DOKU - Elevated Error rate

Processing over Doku is back to normal since 16:01 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 15:38 CEST.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, June 22 2021, 01:51 PM (CEST) EMS - Increased Refusal rate

Processing over EMS is back to normal since 14:42 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an increased refusal rate for transactions processed through EMS starting at 12:49 CEST.

We have contacted EMS. Their engineering team is investigating the issue. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 21 2021, 10:47 AM (CEST) Adyen for Platforms - Elevated error rate for account modification calls

The reported issue has been resolved for new modification calls from 11:50 CEST.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Starting at 10:16 CEST, we have identified an issue with Adyen for Platforms resulting in an increased failure rate for account modification calls.

Our engineering team has been engaged and is urgently working to resolve the issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Friday, June 18 2021, 04:50 PM (CEST) MPGS - Elevated Error rate

Processing over MPGS is back to normal since 17:19 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed over MPGS (MasterCard Payment Gateway Service) at 16:24 CEST.

Acquirers:
- GlobalPaymentsTWMpgs
- BankAlfalahMpgs
- KasikornBankMpgs
- HSBCAsia

We have contacted MPGS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions
Thursday, June 17 2021, 07:52 AM (CEST) ABN - Elevated Error rate

iDeal processing for ABN cardholders is back to normal since 08:40 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 06:18 CEST resulting in a higher than usual error rate for ABN transactions.

For more information visit the iDeal status page: https://beschikbaarheid.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions
Thursday, June 17 2021, 06:39 AM (CEST) AdyenIdeal - Elevated Error rate

Processing over iDeal has returned to normal since 08:40 CEST

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting at 06:18 CEST resulting in a higher than usual error rate for AdyenIdeal transactions.

For more information visit the iDeal status page: https://beschikbaarheid.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions
Wednesday, June 16 2021, 08:44 PM (CEST) Multiple Acquirers - Elevated Error rate

Processing over the acquirers is back to normal.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through acquirers listed below starting at 20:00 CET

Acquirers:
- GlobalPaymentsTWMpgs
- BankAlfalahMpgs
- NCB

We are contacting the involved acquirers and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions
Wednesday, June 16 2021, 09:21 AM (CEST) Mastercard 3DS - Elevated error rate

Elevated error rate for Mastercard 3DS transactions has been resolved as of 09:45 CET/CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Mastercard 3DS transactions starting at 09:00 CET/CEST.

We are in contact with Mastercard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 14 2021, 12:21 PM (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 12:34 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 12:01 CEST.

We have contacted Molpay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 14 2021, 09:18 AM (CEST) Degraded performance recurring payments

The issue has been resolved at 08:43 CEST

We have identified an issue starting at 08:38 CEST and resolved at 08:43 CEST affecting the performance of recurring payments.

Responses from Adyen will include errorCode "701 : Server could not process request" (status: 500).

Our engineering team has been engaged and is urgently working on resolving this issue. We will provide a new update in the next 30 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Monday, June 14 2021, 05:18 AM (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 05:22 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 05:00 CEST.

We have contacted Molpay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, June 12 2021, 09:14 PM (CEST) GiroPayWGZ - Elevated Error rate

Processing over GiroPayWGZ is back to normal since 21:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an iss