Platform status

Our support center in Amsterdam is available 24/7. You can reach us via our website or by phone on +31 85 888 8138.

All systems are operational

Platform availability
Operational
Acquirer / Payments performance
Operational
Customer Area / Reporting
Operational
Settlement / Payout
Operational

Previous incidents

Tuesday, January 25, 12:57 AM (CET) Dotpay - Elevated Error rate

Processing over Dotpay is back to normal since 00:33 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dotpay starting at 00:28 CET.

We have contacted Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, January 24, 05:28 AM (CET) CUP Expresspay - Elevated Error rate

Processing over ACQUIRER is back to normal since 05:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CUP Expresspay starting at 03:10 CET.

We have contacted CUP Expresspay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, January 23, 08:43 PM (CET) PayU APAC - Elevated Error rate

Processing over PayU APAC is back to normal since 22:12 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU APAC starting at 20:32 CET.

We have contacted PayU APAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, January 23, 08:21 PM (CET) Banamex - Elevated Error rate

Processing over Banamex is back to normal since 21:35 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banamex starting at 12:45 CET.

We have contacted Banamex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, January 23, 07:47 AM (CET) Mastercard 3DS2 - Elevated Error rate

Authenticating using Mastercard 3DS2 is back to normal since 7:47 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for Mastercard 3DS2 authentications starting at 06:41 CET, resulting in "Transient System Failure" errors.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

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