Platform status

Our support center in Amsterdam is available 24/7. You can reach us via our website or by phone on +3185888138.

All systems are operational

Platform availability
Operational
Acquirer / Payments performance
Operational
Customer Area / Reporting
Operational
Settlement / Payout
Operational

Previous incidents

Tuesday, September 28, 11:32 AM (CEST) Payment processing issue in Europe starting at 11:09 CEST

Payment processing has fully recovered since 11:23 CEST

Impact included elevated response times and degraded performance primarily for merchants connecting to European endpoints, and also for merchants making use of European acquiring connecting to other regions.

Please follow new updates through our Status Page (www.adyen.com/status).


We have experienced degraded performance for merchants connecting to our European endpoints since 11:09 CEST.

Performance for payment processing through our European endpoints has started to recover from 11:23 CEST.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status Page (www.adyen.com/status).

Monday, September 27, 06:08 AM (CEST) KasikornBankMpgs - Elevated Error rate

Processing over KasikornBankMpgs is back to normal since 08:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 05:00 CET.

We have contacted KasikornBankMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, September 24, 09:52 PM (CEST) Visa 3D Secure 2 - Elevated error rate

3D Secure 2 processing for Visa has returned back to normal since 22:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure 2 authentications beginning at 21:20 CET/CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, September 24, 10:43 AM (CEST) Intermittent connectivity issues starting at 10:17 CEST

This incident can be considered as resolved.

Our technical teams continue to monitor the situation and we will update you further should it be necessary.

Please follow new updates through our Status Page (www.adyen.com/status).

The identified internal database issue starting at 10:17 CEST has been successfully contained as of 10:43 CEST.

Connectivity latency for merchants connecting to Adyen’s European and US endpoints has now returned back to normal.

A subset of modifications (such as refunds, captures and third party payouts) continue to experience some processing delays.

Payment processing is not affected by this incident.

We will make sure to share a follow-up update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an internal database issue starting at 10:17 CEST that will be noticeable to merchants. We are currently observing higher than usual latency in the EU and US region.

As a result, Adyen's Customer Area (ca-live.adyen.com), notifications service, risks checks and onboarding of new point of sale terminals will be temporarily unavailable. Due to this incident, modifications (such as refunds, captures and third party payouts) and reports may be processed with a delay.

Payment processing is not affected by this incident.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, September 19, 01:58 PM (CEST) FIS - Elevated Error rate

Processing over FIS is back to normal since 13:59 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through FIS starting at 13:28 CEST.

We have contacted FIS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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