Platform status

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Monday, February 06, 12:21 AM (CET) Elo - Elevated Error rate

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 00:00 CET.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

System status

Platform availability
Operational
Acquirer / Payments performance
Degraded performance
Customer Area / Reporting
Operational
Settlement / Payout
Operational

Previous incidents

Sunday, February 05, 02:28 AM (CET) Dotpay(Przelewy24) - Offer conversion issues

Offer conversion rate for Dotpay(Przelewy24) has returned to normal since 03:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We are seeing a drop of Dotpay offer conversion rate starting at 01:00 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

This is likely due to an unplanned maintenance on Dotpay side based on past experience. We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, February 04, 10:51 PM (CET) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 02:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 22:00 CET.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, February 04, 04:32 PM (CET) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 16.32 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 16:17 CET.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, February 04, 01:44 AM (CET) Pix - Offer conversion issues

Processing over Pix is back to normal since 02:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Pix starting at 00:30 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Pix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, February 03, 06:00 PM (CET) PayPal - Elevated Error rate

Processing over PayPal is back to normal since 19:00 CET.

We will continue monitoring and provide a new update if required.

For more details, check PayPal incident site:
https://www.paypal-status.com/history/production

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayPal starting at 17:34 CET.

We have contacted PayPal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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