Platform status

Our support center in Amsterdam is available 24/7. You can reach us via our website or by phone on +31 85 888 8138.

Thursday, July 07, 10:00 AM (CEST) Diners - Elevated Error rate

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Diners starting at 9:00 CEST.

We have contacted Diners and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

System status

Platform availability
Operational
Acquirer / Payments performance
Degraded performance
Customer Area / Reporting
Operational
Settlement / Payout
Operational

Previous incidents

Thursday, July 07, 07:53 AM (CEST) BankAlfalahMpgs - Elevated Error rate

Processing over BankAlfalahMpgs is back to normal since 08:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BankAlfalahMpgs starting at 07:30 CEST.

We have contacted BankAlfalahMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, July 06, 07:11 PM (CEST) Delay in the processing of modifications

The reported issue has now been resolved since 03:00 CEST.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 19:00 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, July 06, 09:41 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 21:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 20:56 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, July 06, 01:57 AM (CEST) Cielo - Elevated Response Times

Response times for transactions processed over Cielo have returned to normal as of 02:30 CEST.

We will continue to monitor and provide a new update if needed.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform impacting transactions processed through Cielo. Merchants may be experiencing elevated response times since 01:40 CEST.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, July 05, 02:52 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and modifications are once again processing normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) starting aroung 14:00 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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