Processing over Interac is back to normal since 00:50 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 22:40 CEST.
We have contacted Interac and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Amex Brazil is back to normal since 21:15 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex Brazil starting at 19:10 CEST.
We have contacted Amex and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Star is back to normal since 11:10 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Star starting at 06:45 CEST.
We have contacted Star and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Our engineering team is still working on the fix regarding the elevated error rate on Zip and is expected to be rolled out before the end of the day CEST.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue resulting in an elevated error rate for transactions processed through Zip starting at 8 August 2022 14:00 CEST.
We are now working on a fix and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Banorte is back to normal since 04:00 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 03:50 CEST.
We have contacted Banorte and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The incident causing elevated error rate on Cartes Bancaires connection is being investigated.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cartes Bancaires starting at 10:22 CEST.
We have contacted Cartes Bancaires and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over BoletoBancarioSantander is back to normal since 03:30 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Santander Brazil is back to normal since 03:30 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Santander Brazil starting at 14:00 CEST.
We have contacted Santander Brazil and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over iDeal is back to normal since 14:29 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL and performed by ASN Bank, RegioBank and SNS Bank cardholders starting at 12:45 CEST.
We have contacted iDEAL and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The reported delay in processing of modifications has been resolved since 05:08 CEST.
We will continue monitoring the situation and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations).
Processing of transactions is not affected.
Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.
Please follow new updates through our Status Page (www.adyen.com/status).
Resolved : 15:54 PM (CEST)
Processing over Cielo is back to normal since 15:00 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
Identified : 12:58 PM (CEST)
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 11:55 CEST.
We have contacted Cielo and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over PayULatam is back to normal since 06:00 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 05:30 CEST.
We have contacted PayULatam and they are carrying out emergency maintenance on their end (https://status.payulatam.com/). We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Resolved : 13:34 AM (CEST)
Processing over Discover is back to normal since 12:30 CEST.
Discover has confirmed that the planned maintenance on their end has been completed.
We will continue to monitor and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
Identified : 09:58 AM (CEST)
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Discover starting at 06:20 CEST.
This increase in errors is related to scheduled maintenance on Discovers' end. We will send an update once this maintenance has been completed.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Visa / Mastercard is back to normal since 02:20 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We identified an issue outside of our platform resulting in elevated error rate for Visa / Mastercard 3D Secure authentications beginning at 02:10 CEST.
We have contacted Visa / Mastercard and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Visa / Mastercard is back to normal since 02:20 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We identified an issue outside of our platform resulting in elevated error rate for Visa / Mastercard 3D Secure authentications beginning at 02:10 CEST.
We have contacted Visa / Mastercard and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over KCP is back to normal since 15:00 CEST. We will continue monitoring and provide a new update if required. Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KCP starting at 00:00 CEST.
We have contacted KCP and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over PayZone is back to normal since 15:20 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status)
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayZone starting at 14:20 CEST.
We have contacted PayZone and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Molpay (FPX Online Banking in Malaysia) is back to normal since 06:08 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay (FPX Online Banking in Malaysia) starting at 05:30 CEST.
We have contacted Molpay and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over PayU (India) is back to normal since 07:45 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU (India) starting at 07:30 CEST.
We have contacted PayU (India) and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Payzone is back to normal since 14:20 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 13:48 CEST.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over MoMo is back to normal since 07:20 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
MoMo has once again confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
MoMo has confirmed that they are still experiencing system issue's and that they are working to resolve it as soon as possible.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 12:15 CEST.
We'll keep monitoring the issue and provide updates as they come in.
Please follow new updates through our Status Page (www.adyen.com/status).
We can confirm that performance for our idempotency service in the EU region has recovered as of 15:35 CEST.
For requests that have not been successfully processed, we recommend merchants to retry them with the same idempotency key.
We will continue to monitor the situation closely and provide a new update if required.
Please follow new updates through our Status page (www.adyen.com/status).
Our engineering team has identified the root cause and connectivity to the EU endpoints for idempotent requests has recovered as of 15:35 CEST.
We will continue monitoring and will provide an update in the next 30 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We continue experiencing issues for merchants connecting to EU endpoints.
Our engineering team is urgently working to resolve this issue.
We will provide a new update in the next 30 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We are currently experiencing degraded performance for our idempotency service in the EU region since 13:40 CEST. As a result, merchants using this service may be seeing an elevated error rate for idempotent calls.
Our technical teams are actively working on urgently resolving this issue.
We will provide a new update in the next 30 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
Processing over Boleto is back to normal since July 25th 2022 23:30 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Boleto starting at 15:00 CEST.
We have contacted Boleto and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Elevated response time issue over Visa Brazil and Mastercard Brazil is back to normal since 05:00 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated response time for transactions processed through Visa Brazil and Mastercard Brazil starting at 22:00 CEST.
This only impacts BANCO C6 SA for Mastercard Brazil and PAGSEGURO INTERNET S.A for Visa Brazil.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Vipps is back to normal since 08:30 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 06:30 CEST.
We have contacted Vipps and they are aware as seen on their status page (https://vipps.statuspage.io/) as well. We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.
Please follow new updates on our Status Page (www.adyen.com/status)
Please support.adyen.com in case you have additional questions.
We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations).
Our engineering team is involved and working on a solution.
We will provide an update as soon as it becomes available. Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Twint is back to normal since 05:30 is CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 03:30 CEST.
Twint team is aware and they are currently investigating, and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over BoletoBancarioSantander is back to normal since 09:00 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting again at 08:30 CEST.
We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over BoletoBancarioSantander is back to normal since 07:55 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 06:00 CEST.
We have contacted Boleto Team and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Payzone is back to normal since 13:00 CEST. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 11:10 CEST.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Processing over Payzone is back to normal since 21:35 CEST. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 20:56 CEST.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Processing over Payzone is back to normal since 14:15 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 13:02 CEST.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.
Please follow new updates on our Status Page (www.adyen.com/status)
Please contact Adyen Support(support@adyen.com) in case you have additional questions.
We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) . Processing of transactions is not affected. Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing through our European endpoints has returned to normal since 18:47 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue that resulted in intermittent degraded performance for a number of requests processed through our European endpoints starting at 17:24 CEST.
We have taken immediate action to address and mitigate this issue and will provide another update as soon as it becomes available.
Interac has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 16:35 CEST.
We have contacted Interac and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Payzone is back to normal since 03:15 CET.
We will continue monitoring and provide a new update if required. Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 17:00 CET.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Resolved : April 19, 13:30 (CEST)
Processing over Dotpay is back to normal since 13:30 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
Identified : April 19, 11:58 (CEST)
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dotpay starting at 11:58 CEST.
We have contacted Dotpay and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Adyen JCB Japan starting at 09:30 CET.
We have contacted the acquirer and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We identified an issue outside of our platform resulting in elevated error rate for Mastercard Europe and Visa Europe 3D Secure authentications beginning at 19:45 CET.
3D Secure processing over Mastercard Europe and Visa Europe has since returned back to normal since 20:01 CET.
We have reached out to the above schemes, and will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
The network connectivity issue resulting in intermittent degraded performance for our European endpoints has now been resolved.
Our engineering team has been engaged and performance has been restored. We will continue monitoring the situation closely in the event that further intervention is required.
We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
We are experiencing network connectivity issues in our systems resulting in intermittent degraded performance for our European endpoints starting 10:06 CET.
Our engineering team has been engaged and is currently working on a solution for the issue. We will make sure to send an update in the next 20 minutes.
We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
Processing over PayUAPAC is back to normal since 23:00 CET/CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:00 CET/CEST.
We have contacted PayUAPAC and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Pix is back to normal since 08:00 CET. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix specifically for refunds starting at 04:00 CET.
We have contacted Pix and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
RMS (FPX CIMB Bank Channel) has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through RMS-FPX CIMB Bank Channel starting at 07:00 CET.
Unexpected downtime of this bank channel is confirmed by RMS and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The short unscheduled maintenance has been completed.
The Customer Area (ca-live.adyen.com) is available once again, and all functionality has been restored.
Adyen will perform a short unscheduled maintenance as part of the weekly platform update. This maintenance will be shorter than usual and is expected to last for only 15 minutes.
During the maintenance window, access to the Customer Area (ca-live.adyen.com) will be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.
Additionally, reports will be generated with a delay for the duration of the maintenance window.
Payment processing will be unaffected by this maintenance.
For further updates please refer to the Status Page (www.adyen.com/status).
Elevated error rate for Mastercard 3DS transactions has been resolved as of 22:20 CET.
We will continue monitoring closely and provide a new update, if required.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3DS authentications beginning at 21:48 CET.
We are in contact with Mastercard and will provide an update as soon as it becomes available.
For more information on how this external issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please contact Adyen Support (support@adyen.com) in case you have any questions.
On Friday, December 10th 2021, a vulnerability in the Apache Log4j library was detected by the National Institute for Standards and Technologies (NIST), potentially affecting systems running Apache Log4j - allowing an attacker to execute code on a remote server.
You may have seen press reports on this already:
- NIST: https://nvd.nist.gov/vuln/detail/CVE-2021-44228
- Apache: https://logging.apache.org/log4j/2.x/security.html
When we first discovered a report of the vulnerability, prior to the above publication by the NIST, we immediately began testing our platform. We concluded that our core platform was not vulnerable. The platform and supporting systems were upgraded hours later to account for this vulnerability.
We are not currently at risk of breach via the above vulnerability.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We identified an issue outside of our platform resulting in elevated error rate for Visa and Cartes Bancaires 3D Secure authentications beginning at 10:30 CET.
These errors are specific to BPCE and La Banque Postale.
We have contacted Visa and Cartes Bancaires and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please follow new updates through our Status Page (www.adyen.com/status).
We continue to experience issues in the generation of Daily Finance Reports. Reports from Dec 6th 2021 onwards continue to be delayed, or have been generated with incomplete data.
Our development team is urgently working on this incident. The incomplete reports will be regenerated once the issue is resolved.
We will send a server-to-server notification with eventCode=“REPORT_AVAILABLE" once the report is available. At that moment the file will also be available for download from the Finance section in the Customer Area.
Note that other daily scheduled reports and on demand reports are not affected by this issue.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue resulting in generation delays for the Daily Finance Reports for Dec 6th (reporting date Dec 5th) and Dec 7th (reporting date Dec 6th) 2021.
Our development team has been engaged and is working on resolving this incident.
A new update will be provided as soon as more information becomes available.
We will send a server-to-server notification with eventCode=“REPORT_AVAILABLE" once the report is available. At that moment the file will also be available for download from the Finance section in the Customer Area.
Note that other daily scheduled reports and on demand reports are not affected by this issue.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 11:45 CET.
Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
The visualisation issue affecting 'Risk profiles', 'Risk Experiments' and 'Risk Referral Lists' has been resolved since 15:00 CET.
We will continue monitoring and provide a new update, if required.
Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.
Our engineering team has identified the root cause for the visualisation issue and a fix its currently being prepared for its deployment.
We will make sure to send a closing system message once it is made available in the live environment .
Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.
We have identified a visualisation issue starting 09:53 CET by which 'Risk profiles', 'Risk Experiments' and 'Risk Referral Lists' are currently not being shown in the Customer Area.
Our engineering team has been engaged and is working on the resolution for this issue. Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.
We will make sure to provide further updates as soon as they become available.
Performance on our Test environment has fully recovered since 18:34 CET.
We will continue monitoring closely and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We are currently experiencing degraded performance on our Test environment starting at 16:00 CET.
Our technical teams are actively working on urgently resolving this issue.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over GrabPay is back to normal since 11:21 CET. We will continue monitoring and provide a new update if required.
We have been informed of issues with GrabPay's wallet user verification starting at 10:05 CET.
This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.
We are in contact with GrabPay and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over PayMaya is back to normal since 20:16 CET/CEST. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 19:18 CET/CEST.
We have contacted PayaMaya and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Twint is back to normal since 13:03 CET. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 12:26 CET.
We have contacted Twint and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 16:27 CET.
We will continue monitoring and provide a new update if required.
We have identified an issue resulting in the transaction list page being empty and search functionality in the Customer Area not to return results for some search queries.
Our technical teams have been engaged and are urgently working on a resolution for this issue.
Note that payment processing is not affected by this issue.
Please follow new updates through our Status Page (www.adyen.com/status)
Processing over Twint is back to normal since 20:40 CET/CEST. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 18:50 CET/CEST.
We have contacted Twint and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We identified an issue outside of our platform resulting in higher latency for Visa, UK issued cards, 3DS2 transactions beginning at 09.00 CET.
We have contacted Visa and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue starting at 12:32 CET affecting the performance of recurring payments. Our engineering team has resolved the issue as of 13:09 CET.
For affected transactions, responses from Adyen would have included errorCode "904 Unable To Process".
Merchants may retry recurring (ContAuth) payment requests that have failed during this time frame.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over NAB is back to normal since 19:08 CET/CEST. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NAB starting at 18:44 CET/CEST.
We have contacted NAB and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Maybank is back to normal since 05:20 CEST. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 5:05 CEST.
We have contacted Maybank and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We continue experiencing issues for merchants connecting to US endpoints.
Our engineering team is urgently working to resolve this issue.
We will provide a new update in the next 15 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We continue experiencing issues for merchants connecting to US endpoints.
Our engineering team is urgently working to resolve this issue.
We will provide a new update in the next 15 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We continue experiencing issues for merchants connecting to US endpoints.
Our engineering team is urgently working to resolve this issue.
We will provide a new update in the next 15 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We are currently experiencing degraded performance for merchants connecting to our US endpoints since 17:45 CET.
Our technical teams are actively working on urgently resolving this issue.
We will provide a new update in the next 15 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
Processing over Klarna is back to normal since 11:30 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Klarna starting at 11:00 CEST, mainly affecting UK based payments.
We have contacted Klarna and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Payment processing has fully recovered since 11:23 CEST
Impact included elevated response times and degraded performance primarily for merchants connecting to European endpoints, and also for merchants making use of European acquiring connecting to other regions.
Please follow new updates through our Status Page (www.adyen.com/status).
We have experienced degraded performance for merchants connecting to our European endpoints since 11:09 CEST.
Performance for payment processing through our European endpoints has started to recover from 11:23 CEST.
We will provide a new update in the next 15 minutes.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over BANCO SANTANDER, S.A. is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We are seeing elevated refusal rate for transactions with issuer BANCO SANTANDER, S.A. starting at 21:30 CEST.
We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
The issue with AU debit and credit card processing for cards issued by Commonwealth Bank of Australia has been resolved as of 08:32 CEST.
We will continue to monitor and provide new updates if required.
We have identified an issue with AU debit and credit card processing for cards issued by Commonweath Bank of Australia resulting in errors.
They are aware of the issue and are trying to fix it. You can follow the updates on their status page:
https://www.commbank.com.au/about-us/support/commbank-incidents.html
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Payzone is back to normal since 14:35 CET/CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 14:05 CEST.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Elo is back to normal since 16:46 CEST. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 16:26 CEST.
We have contacted Elo and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.