Platform status

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quarta-feira, fevereiro 01, 04:22 PM (CET) iDEAL - Elevated Error rate

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for the following bank:

- ING

This issue began at 10:00 CET.

The iDeal availability site confirms this bank is impacted. This can be found at: https://availability.ideal.nl/

Please follow new updates through our status page (www.adyen.com/status).
quarta-feira, fevereiro 01, 07:44 AM (CET) Report Generation Delay on Wednesday 1st Feb 2023

We have identified an issue affecting report generation on Wednesday 1st Feb 2023

Our engineering team has been engaged and is urgently working on resolving this issue.

Merchants listening to notifications will be able to download reports once they receive the REPORT_AVAILABLE notification.

Please follow updates through our Status page (www.adyen.com/status).

System status

Platform availability
Operational
Acquirer / Payments performance
Degraded performance
Customer Area / Reporting
Degraded performance
Settlement / Payout
Operational

Previous incidents

quarta-feira, fevereiro 01, 10:09 AM (CET) BillDesk India - Elevated Error rate

Processing over BillDesk India is back to normal since 10.10 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk India starting at 09.25 CET.

We'll continue monitoring, and provide an update through our Status Page (www.adyen.com/status)
once it becomes available.
quarta-feira, fevereiro 01, 09:58 AM (CET) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 10.10 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 09.25 CET.

We'll continue monitoring, and provide an update through our Status Page (www.adyen.com/status)
once it becomes available.
terça-feira, janeiro 31, 05:48 PM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 00:15 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 15:09 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
terça-feira, janeiro 31, 03:44 PM (CET) Swish - Degraded performance in payment processing

Degraded performance for Swish payments has returned to normal as of 18:20 CET.

Our engineering team will continue monitoring and we will provide further updates if required.

Please follow new updates through our Status page (www.adyen.com/status).

We have identified an issue with Swish payment processing starting at 09:52 CET.

This may cause authorization requests to be pending.

Our engineering team is engaged in resolution.

Please follow new updates through our Status Page (www.adyen.com/status).
terça-feira, janeiro 31, 03:37 PM (CET) JCB - Elevated Refusal rate

Processing over JCB is back to normal since 15:57 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through JCB starting at 14:50 CET.

We have contacted JCB and their engineers are working on resolving the issue.

Please follow new updates through our Status Page (www.adyen.com/status).

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