Australia

Adyen Australia Pty Ltd

RITS MEMBER QUARTERLY RETAIL PAYMENT INCIDENT REPORTING AND DISCLOSURE
REQUIREMENTS
The RBA has published a document explaining the purpose and compilation of the
disclosure data, and you can read about it here. As a RITS Member, Adyen Australia Pty Ltd
is required to report quarterly retail payment incidents. The quarterly data will be updated
on the 15th calendar day of the second month after the quarter.

Availability of Payments Services to Individuals and Businesses Provided by Adyen Australia
Pty Ltd
Quarter 3, 2021

  Payment Service
  Withdraw/deposit
cash at an ATM
Transact
over- the-
counter in
a branch
Make card
payments
(cardholders)
Accept card
payments
(businesses)
Access
accounts
using online
banking
(web
browser or
mobile
device app)
Make/receive
account
transfers – fast
payments
Make/receive
account
transfers – next
business day
Service availability % x.xx

x.xx

x.xx

x.xx

x.xx

x.xx

x.xx

Significant outages due to problems at Adyen Australia Pty Ltd (in hours:minutes)

x.xx

x.xx

x.xx

x.xx

x.xx

x.xx

x.xx

Significant outages due to problems at system-wide infrastructure or natural disasters (in hours:minutes)

x.xx

x.xx

x.xx

x.xx

x.xx

x.xx

x.xx

Description of services and metrics

Service availability % The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to be available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance).

Significant outage

Unplanned unavailability of a service that meets minimum thresholds for duration and the proportion of customers affected.

System-wide infrastructures

Includes payment systems provided by the RBA, card schemes and other central payment system infrastructure; electricity network; and provider of telecommunications network links to [Name of FI brand]’s operating or data centres.

Withdraw/deposit cash at ATM

Ability to withdraw or deposit cash, and check account balance, at a Adyen Australia Pty Ltd -branded ATM. Excludes issues relating to the cardholder’s card.

Transact over-the-counter at a branch

Ability to withdraw or deposit cash, or initiate account transfers or make bill payments over-the-counter in a branch. Excludes the ability to draw and deposit cheques. Excludes Bank@Post outlets.
Make card payments (cardholders) Ability to use a Adyen Australia Pty Ltd-branded debit, prepaid or credit card to make a payment either in-store, on a mobile device (e.g. through an app) or online. Outages exclude problems with the business’ payments acceptance device or payments provider, or a customer’s mobile device.
Accept card payments (businesses) Ability of businesses using the payment services of Adyen Australia Pty Ltd to accept card payments, either at point-of-sale or online/in-app. Outages exclude problems with the cardholder’s bank or payment acceptance devices that are not provided by Adyen Australia Pty Ltd.
Access accounts using online banking (web browser or mobile device app) Ability to log in, transfer between own accounts at Adyen Australia Pty Ltd, initiate payments and/or view accurate and up to date account information. Excludes the ability to process payments, which is covered in ‘make/receive account transfers - fast payments’ and ‘make/receive account transfers - the next business day’.
Make/receive account transfers – fast payments Ability of Adyen Australia Pty Ltd to process fast bank account transfers. This includes account-to-account transfers (Pay Anyone) to a PayID, and other one-off or scheduled payments (for example, direct debits and payroll payments by businesses) made through NPP/Osko. Outages exclude the inability for customers to initiate transfers due to unavailability of web or app banking channels, or a branch.
Make/receive account transfers – next business day Ability of Adyen Australia Pty Ltd to process bank account transfers, with funds becoming available to the recipient on the next business day or later. Includes account-to- account transfers (Pay Anyone) and scheduled payments (for example, direct debits, and payroll payments by businesses) not made as fast payments through NPP/Osko, and BPAY payments. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels, or a branch.

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