We can confirm that performance for our idempotency service in the US region has started recovering as of 16:16 CET.
Our engineering team is urgently working to resolve this issue.
We will provide a new update within the next 30 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We are currently experiencing degraded performance for our idempotency service in the US region since 15:57 CET. As a result, merchants using this service may be seeing an elevated error rate for idempotent calls.
Our technical teams are actively working on urgently resolving this issue.
We will provide a new update in the next 30 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
The issue affecting 3DS2 redirect authentication processing has been resolved and traffic has returned to normal since 20:50 CET.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue affecting a subset of 3DS2 Redirect Authentication transactions on app (Android, iOS, etc.) starting at 15:30 CEST. As a result, a subset of transactions using the 3DS2 redirect authentication shopper flow are failing to authenticate.
Our engineering team has been engaged and is urgently working to resolve the issue.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue affecting payouts and report generation on Friday October 28th, 2022.
Our engineering team has been engaged and is urgently working on resolving this issue.
The affected payouts are currently being reprocessed and further details will be shared as they become available.
We will provide regular updates on the status of reprocessing payouts and generating reports.
We experienced an issue resulting in connectivity issues between 21:20 - 21:23 CEST.
The issue is now resolved and our engineering team continues to monitor performance. We will make sure to share a further update if deemed necessary.
Please follow our status page for updates.
The connectivity issues resulting in degraded performance has now been resolved as of 10:03 CEST.
Our engineering team continues to be engaged monitoring performance. We will make sure to share a further update if deemed necessary.
Please follow our status page for updates.
We are experiencing an issue resulting in connectivity issues starting 09:52 CEST.
Our engineering team is engaged looking into the issue. We will make sure to forward more information as soon as it becomes available.
Please follow our status page for updates.
Processing over SantanderBrazil is back to normal since 16:45 CEST on October 6th. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SantanderBrazil.
We will continue monitoring and provide a new update when this comes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SantanderBrazil starting at 00:50 CEST.
We have contacted SantanderBrazil and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over MoMo is back to normal since 13:00 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 12:02 CEST.
We have contacted MoMo and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We would like to amend our previous statement:
We identified an issue outside of our platform resulting in elevated error rate for Discover 3D Secure 2 ACS authentications beginning at 2:00 CEST. We have contacted Discover and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740). Please follow new updates through our Status Page (www.adyen.com/status).
Please follow new updates through our Status Page (www.adyen.com/status).
We identified an issue outside of our platform resulting in elevated error rate for Discover 3D Secure authentications beginning at 2:00 CEST.
We have contacted Discover and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please follow new updates through our Status Page (www.adyen.com/status).
We can confirm that the reported instability has been resolved since 11:05 CEST. Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue starting at 10.00 CEST affecting docs.adyen.com domains. As a result, our documentation will be temporarily unavailable.
Our engineering team has been engaged and is urgently working on resolving this issue.
Please follow new updates through our Status Page (www.adyen.com/status).
Mastercard has reported an ongoing issue on their Customer Authentication Solution (CAS) used for 3DS2 transactions resulting in authorisation declines starting on August 15th at 19:04 CEST.
Although the impact has been significantly reduced since August 15th at 23:56 CEST, merchants may still experience intermittent authorisation declines related to 3DS Identity Check transaction failures specific to the 3DS2 authentication.
We are currently in contact with Mastercard Europe and we will provide an update as soon as it becomes available.
Report generation as well as the sub-merchant's transaction overview have recovered as of 17:30 PT.
We will continue to monitor and update should it be needed.
Please follow new updates through our Status Page (www.adyen.com/status).
Identified : 4:15 PM (CEST)
We have identified an issue starting at 11:46 CEST affecting the performance on Report generation, and Customer Area offered to Adyen for platforms merchants.
As a result, there is an ongoing delay in report generation, and the sub-merchant's transaction overview being up to date.
Our engineering team has been engaged and is urgently working on resolving this issue.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Interac is back to normal since 00:50 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 22:40 CEST.
We have contacted Interac and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Amex Brazil is back to normal since 21:15 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex Brazil starting at 19:10 CEST.
We have contacted Amex and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Star is back to normal since 11:10 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Star starting at 06:45 CEST.
We have contacted Star and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Our engineering team is still working on the fix regarding the elevated error rate on Zip and is expected to be rolled out before the end of the day CEST.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue resulting in an elevated error rate for transactions processed through Zip starting at 8 August 2022 14:00 CEST.
We are now working on a fix and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Banorte is back to normal since 04:00 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 03:50 CEST.
We have contacted Banorte and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The incident causing elevated error rate on Cartes Bancaires connection is being investigated.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cartes Bancaires starting at 10:22 CEST.
We have contacted Cartes Bancaires and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over BoletoBancarioSantander is back to normal since 03:30 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Santander Brazil is back to normal since 03:30 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Santander Brazil starting at 14:00 CEST.
We have contacted Santander Brazil and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over iDeal is back to normal since 14:29 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL and performed by ASN Bank, RegioBank and SNS Bank cardholders starting at 12:45 CEST.
We have contacted iDEAL and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The reported delay in processing of modifications has been resolved since 05:08 CEST.
We will continue monitoring the situation and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations).
Processing of transactions is not affected.
Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.
Please follow new updates through our Status Page (www.adyen.com/status).
Resolved : 15:54 PM (CEST)
Processing over Cielo is back to normal since 15:00 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
Identified : 12:58 PM (CEST)
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 11:55 CEST.
We have contacted Cielo and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over PayULatam is back to normal since 06:00 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 05:30 CEST.
We have contacted PayULatam and they are carrying out emergency maintenance on their end (https://status.payulatam.com/). We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Resolved : 13:34 AM (CEST)
Processing over Discover is back to normal since 12:30 CEST.
Discover has confirmed that the planned maintenance on their end has been completed.
We will continue to monitor and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
Identified : 09:58 AM (CEST)
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Discover starting at 06:20 CEST.
This increase in errors is related to scheduled maintenance on Discovers' end. We will send an update once this maintenance has been completed.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Visa / Mastercard is back to normal since 02:20 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We identified an issue outside of our platform resulting in elevated error rate for Visa / Mastercard 3D Secure authentications beginning at 02:10 CEST.
We have contacted Visa / Mastercard and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Visa / Mastercard is back to normal since 02:20 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We identified an issue outside of our platform resulting in elevated error rate for Visa / Mastercard 3D Secure authentications beginning at 02:10 CEST.
We have contacted Visa / Mastercard and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over KCP is back to normal since 15:00 CEST. We will continue monitoring and provide a new update if required. Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KCP starting at 00:00 CEST.
We have contacted KCP and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over PayZone is back to normal since 15:20 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status)
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayZone starting at 14:20 CEST.
We have contacted PayZone and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Molpay (FPX Online Banking in Malaysia) is back to normal since 06:08 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay (FPX Online Banking in Malaysia) starting at 05:30 CEST.
We have contacted Molpay and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over PayU (India) is back to normal since 07:45 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU (India) starting at 07:30 CEST.
We have contacted PayU (India) and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Payzone is back to normal since 14:20 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 13:48 CEST.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over MoMo is back to normal since 07:20 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
MoMo has once again confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
MoMo has confirmed that they are still experiencing system issue's and that they are working to resolve it as soon as possible.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 12:15 CEST.
We'll keep monitoring the issue and provide updates as they come in.
Please follow new updates through our Status Page (www.adyen.com/status).
We can confirm that performance for our idempotency service in the EU region has recovered as of 15:35 CEST.
For requests that have not been successfully processed, we recommend merchants to retry them with the same idempotency key.
We will continue to monitor the situation closely and provide a new update if required.
Please follow new updates through our Status page (www.adyen.com/status).
Our engineering team has identified the root cause and connectivity to the EU endpoints for idempotent requests has recovered as of 15:35 CEST.
We will continue monitoring and will provide an update in the next 30 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We continue experiencing issues for merchants connecting to EU endpoints.
Our engineering team is urgently working to resolve this issue.
We will provide a new update in the next 30 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We are currently experiencing degraded performance for our idempotency service in the EU region since 13:40 CEST. As a result, merchants using this service may be seeing an elevated error rate for idempotent calls.
Our technical teams are actively working on urgently resolving this issue.
We will provide a new update in the next 30 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
Processing over Boleto is back to normal since July 25th 2022 23:30 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Boleto starting at 15:00 CEST.
We have contacted Boleto and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Elevated response time issue over Visa Brazil and Mastercard Brazil is back to normal since 05:00 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated response time for transactions processed through Visa Brazil and Mastercard Brazil starting at 22:00 CEST.
This only impacts BANCO C6 SA for Mastercard Brazil and PAGSEGURO INTERNET S.A for Visa Brazil.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Vipps is back to normal since 08:30 CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 06:30 CEST.
We have contacted Vipps and they are aware as seen on their status page (https://vipps.statuspage.io/) as well. We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.
Please follow new updates on our Status Page (www.adyen.com/status)
Please support.adyen.com in case you have additional questions.
We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations).
Our engineering team is involved and working on a solution.
We will provide an update as soon as it becomes available. Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Twint is back to normal since 05:30 is CEST.
We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 03:30 CEST.
Twint team is aware and they are currently investigating, and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over BoletoBancarioSantander is back to normal since 09:00 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting again at 08:30 CEST.
We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over BoletoBancarioSantander is back to normal since 07:55 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 06:00 CEST.
We have contacted Boleto Team and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Payzone is back to normal since 13:00 CEST. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 11:10 CEST.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Processing over Payzone is back to normal since 21:35 CEST. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 20:56 CEST.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Processing over Payzone is back to normal since 14:15 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 13:02 CEST.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.
Please follow new updates on our Status Page (www.adyen.com/status)
Please contact Adyen Support(support@adyen.com) in case you have additional questions.
We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) . Processing of transactions is not affected. Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing through our European endpoints has returned to normal since 18:47 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue that resulted in intermittent degraded performance for a number of requests processed through our European endpoints starting at 17:24 CEST.
We have taken immediate action to address and mitigate this issue and will provide another update as soon as it becomes available.
Interac has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 16:35 CEST.
We have contacted Interac and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Payzone is back to normal since 03:15 CET.
We will continue monitoring and provide a new update if required. Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 17:00 CET.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Resolved : April 19, 13:30 (CEST)
Processing over Dotpay is back to normal since 13:30 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
Identified : April 19, 11:58 (CEST)
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dotpay starting at 11:58 CEST.
We have contacted Dotpay and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Adyen JCB Japan starting at 09:30 CET.
We have contacted the acquirer and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).