We identified an issue outside of our platform resulting in elevated error rate for Mastercard Europe and Visa Europe 3D Secure authentications beginning at 19:45 CET.
3D Secure processing over Mastercard Europe and Visa Europe has since returned back to normal since 20:01 CET.
We have reached out to the above schemes, and will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
The network connectivity issue resulting in intermittent degraded performance for our European endpoints has now been resolved.
Our engineering team has been engaged and performance has been restored. We will continue monitoring the situation closely in the event that further intervention is required.
We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
We are experiencing network connectivity issues in our systems resulting in intermittent degraded performance for our European endpoints starting 10:06 CET.
Our engineering team has been engaged and is currently working on a solution for the issue. We will make sure to send an update in the next 20 minutes.
We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
Processing over PayUAPAC is back to normal since 23:00 CET/CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:00 CET/CEST.
We have contacted PayUAPAC and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Pix is back to normal since 08:00 CET. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix specifically for refunds starting at 04:00 CET.
We have contacted Pix and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
RMS (FPX CIMB Bank Channel) has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.
We will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through RMS-FPX CIMB Bank Channel starting at 07:00 CET.
Unexpected downtime of this bank channel is confirmed by RMS and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The short unscheduled maintenance has been completed.
The Customer Area (ca-live.adyen.com) is available once again, and all functionality has been restored.
Adyen will perform a short unscheduled maintenance as part of the weekly platform update. This maintenance will be shorter than usual and is expected to last for only 15 minutes.
During the maintenance window, access to the Customer Area (ca-live.adyen.com) will be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.
Additionally, reports will be generated with a delay for the duration of the maintenance window.
Payment processing will be unaffected by this maintenance.
For further updates please refer to the Status Page (www.adyen.com/status).
Elevated error rate for Mastercard 3DS transactions has been resolved as of 22:20 CET.
We will continue monitoring closely and provide a new update, if required.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3DS authentications beginning at 21:48 CET.
We are in contact with Mastercard and will provide an update as soon as it becomes available.
For more information on how this external issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please contact Adyen Support (support@adyen.com) in case you have any questions.
On Friday, December 10th 2021, a vulnerability in the Apache Log4j library was detected by the National Institute for Standards and Technologies (NIST), potentially affecting systems running Apache Log4j - allowing an attacker to execute code on a remote server.
You may have seen press reports on this already:
- NIST: https://nvd.nist.gov/vuln/detail/CVE-2021-44228
- Apache: https://logging.apache.org/log4j/2.x/security.html
When we first discovered a report of the vulnerability, prior to the above publication by the NIST, we immediately began testing our platform. We concluded that our core platform was not vulnerable. The platform and supporting systems were upgraded hours later to account for this vulnerability.
We are not currently at risk of breach via the above vulnerability.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We identified an issue outside of our platform resulting in elevated error rate for Visa and Cartes Bancaires 3D Secure authentications beginning at 10:30 CET.
These errors are specific to BPCE and La Banque Postale.
We have contacted Visa and Cartes Bancaires and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please follow new updates through our Status Page (www.adyen.com/status).
We continue to experience issues in the generation of Daily Finance Reports. Reports from Dec 6th 2021 onwards continue to be delayed, or have been generated with incomplete data.
Our development team is urgently working on this incident. The incomplete reports will be regenerated once the issue is resolved.
We will send a server-to-server notification with eventCode=“REPORT_AVAILABLE" once the report is available. At that moment the file will also be available for download from the Finance section in the Customer Area.
Note that other daily scheduled reports and on demand reports are not affected by this issue.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue resulting in generation delays for the Daily Finance Reports for Dec 6th (reporting date Dec 5th) and Dec 7th (reporting date Dec 6th) 2021.
Our development team has been engaged and is working on resolving this incident.
A new update will be provided as soon as more information becomes available.
We will send a server-to-server notification with eventCode=“REPORT_AVAILABLE" once the report is available. At that moment the file will also be available for download from the Finance section in the Customer Area.
Note that other daily scheduled reports and on demand reports are not affected by this issue.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 11:45 CET.
Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
The visualisation issue affecting 'Risk profiles', 'Risk Experiments' and 'Risk Referral Lists' has been resolved since 15:00 CET.
We will continue monitoring and provide a new update, if required.
Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.
Our engineering team has identified the root cause for the visualisation issue and a fix its currently being prepared for its deployment.
We will make sure to send a closing system message once it is made available in the live environment .
Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.
We have identified a visualisation issue starting 09:53 CET by which 'Risk profiles', 'Risk Experiments' and 'Risk Referral Lists' are currently not being shown in the Customer Area.
Our engineering team has been engaged and is working on the resolution for this issue. Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.
We will make sure to provide further updates as soon as they become available.
Performance on our Test environment has fully recovered since 18:34 CET.
We will continue monitoring closely and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We are currently experiencing degraded performance on our Test environment starting at 16:00 CET.
Our technical teams are actively working on urgently resolving this issue.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over GrabPay is back to normal since 11:21 CET. We will continue monitoring and provide a new update if required.
We have been informed of issues with GrabPay's wallet user verification starting at 10:05 CET.
This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.
We are in contact with GrabPay and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over PayMaya is back to normal since 20:16 CET/CEST. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 19:18 CET/CEST.
We have contacted PayaMaya and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Twint is back to normal since 13:03 CET. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 12:26 CET.
We have contacted Twint and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 16:27 CET.
We will continue monitoring and provide a new update if required.
We have identified an issue resulting in the transaction list page being empty and search functionality in the Customer Area not to return results for some search queries.
Our technical teams have been engaged and are urgently working on a resolution for this issue.
Note that payment processing is not affected by this issue.
Please follow new updates through our Status Page (www.adyen.com/status)
Processing over Twint is back to normal since 20:40 CET/CEST. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 18:50 CET/CEST.
We have contacted Twint and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We identified an issue outside of our platform resulting in higher latency for Visa, UK issued cards, 3DS2 transactions beginning at 09.00 CET.
We have contacted Visa and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue starting at 12:32 CET affecting the performance of recurring payments. Our engineering team has resolved the issue as of 13:09 CET.
For affected transactions, responses from Adyen would have included errorCode "904 Unable To Process".
Merchants may retry recurring (ContAuth) payment requests that have failed during this time frame.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over NAB is back to normal since 19:08 CET/CEST. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NAB starting at 18:44 CET/CEST.
We have contacted NAB and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over Maybank is back to normal since 05:20 CEST. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 5:05 CEST.
We have contacted Maybank and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
We continue experiencing issues for merchants connecting to US endpoints.
Our engineering team is urgently working to resolve this issue.
We will provide a new update in the next 15 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We continue experiencing issues for merchants connecting to US endpoints.
Our engineering team is urgently working to resolve this issue.
We will provide a new update in the next 15 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We continue experiencing issues for merchants connecting to US endpoints.
Our engineering team is urgently working to resolve this issue.
We will provide a new update in the next 15 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
We are currently experiencing degraded performance for merchants connecting to our US endpoints since 17:45 CET.
Our technical teams are actively working on urgently resolving this issue.
We will provide a new update in the next 15 minutes.
Please follow new updates through our Status page (www.adyen.com/status).
Processing over Klarna is back to normal since 11:30 CEST. We will continue monitoring and provide a new update if required.
Please follow new updates through our Status Page (www.adyen.com/status).
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Klarna starting at 11:00 CEST, mainly affecting UK based payments.
We have contacted Klarna and we will provide an update as soon as it becomes available.
Please follow new updates through our Status Page (www.adyen.com/status).
Payment processing has fully recovered since 11:23 CEST
Impact included elevated response times and degraded performance primarily for merchants connecting to European endpoints, and also for merchants making use of European acquiring connecting to other regions.
Please follow new updates through our Status Page (www.adyen.com/status).
We have experienced degraded performance for merchants connecting to our European endpoints since 11:09 CEST.
Performance for payment processing through our European endpoints has started to recover from 11:23 CEST.
We will provide a new update in the next 15 minutes.
Please follow new updates through our Status Page (www.adyen.com/status).
Processing over BANCO SANTANDER, S.A. is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We are seeing elevated refusal rate for transactions with issuer BANCO SANTANDER, S.A. starting at 21:30 CEST.
We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
The issue with AU debit and credit card processing for cards issued by Commonwealth Bank of Australia has been resolved as of 08:32 CEST.
We will continue to monitor and provide new updates if required.
We have identified an issue with AU debit and credit card processing for cards issued by Commonweath Bank of Australia resulting in errors.
They are aware of the issue and are trying to fix it. You can follow the updates on their status page:
https://www.commbank.com.au/about-us/support/commbank-incidents.html
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Payzone is back to normal since 14:35 CET/CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 14:05 CEST.
We have contacted Payzone and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Elo is back to normal since 16:46 CEST. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 16:26 CEST.
We have contacted Elo and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Visa payment processing for PAGSEGURO INTERNET S.A is back to normal since 04:46 CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated refusal rate for Visa transactions processed for PAGSEGURO INTERNET S.A starting at 04:05 CEST.
We are continuing to monitor and will provide an update when more information is available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
The underlying issue resulting in Payment List and Case Management delays in the Customer Area as well as report generation has now been resolved.
Since 04:02 CEST August 27th 2021 our systems are completely up to date. Daily scheduled reports for August 25th are available while those for August 26th will become available as expected through the Customer Area.
This incident can be considered resolved. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Payment list and Case management delays in the Customer Area continue to decrease. At this point we expect our systems to be completely up to date by 02:00 CEST on August 27th 2021.
We currently expect the Settlement Detail Reports backlog to be available by 02:00 CEST August 27th.
We continue monitoring the situation closely and will provide new updates as new information becomes available.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We currently see Payment list and Case management delays in the Customer Area resulting from this incident decreasing. At this point we expect our systems to be completely up to date by end of day August 26th CEST.
At 17:52 CEST August 26th 2021 we have started generating the backlog of reports corresponding to August 24th and August 25th. Merchants listening to notifications will receive new notifications with event code “REPORT_AVAILABLE” once these reports are generated and available for download.
We continue monitoring the situation closely and will provide new updates as new information becomes available.
We continue working on resolving the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation.
Our engineering team is urgently working to reduce the internal delays as quickly as possible.
We currently expect to be able to start generating scheduled reporting corresponding to August 25th at 18:30 CEST on August 26th.
Note that payment processing and merchant payout is not affected by this issue.
We will provide a new update and further expected incident resolution timelines for Customer Area delays as soon as the information becomes available.
We continue working on a resolution for the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation.
To prevent report inconsistencies, our daily scheduled reporting including but not limited to the Settlement Detail Report, Received Payment Detail Report and Dispute Reports will not be generated until the issue is resolved.
Our engineering team continues to urgently work on resolving the issue. While we currently don’t have a timeline for resolution, we will provide new updates as more information becomes available.
Note that payment processing and merchant payout is not affected by this issue.
We continue working on a resolution for the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation.
To prevent report inconsistencies, our daily scheduled reporting including but not limited to the Settlement Detail Report, Received Payment Detail Report and Dispute Reports will not be generated until the issue is resolved.
Our engineering team continues to urgently work on resolving the issue. While we currently don’t have a timeline for resolution, we will provide new updates as more information becomes available.
Note that payment processing and merchant payout is not affected by this issue.
We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.
Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.
We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.
Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.
We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.
Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.
We continue working on the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.
Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.
We continue working on a resolution for the issue affecting the payment list view in the customer area, report generation and a delay for items submitted through case management.
We will be sharing an update a follow-up update in the next hour.
The unscheduled maintenance window will be need to be extended until 15:00 CEST today.
The extension is required as a result of an internal issue currently affecting the payment list view in the customer area, report generation and a delay for items submitted through case management.
In the case of the payment list view, as a workaround, it is possible to find the payment in the Customer Area using the PSP reference in the URL (https://ca-live.adyen.com/ca/ca/accounts/showTx.shtml?pspReference=<InputPspRefHere>&txType=Payment).
Our engineering team continues working on a resolution for this issue. We will be sharing an update in the next hour.
The unscheduled maintenance on the LIVE environment for today, Wednesday August 25th 2021 will be extended until 12:00 CEST.
During this ongoing maintenance window, access to the LIVE Customer Area (ca-live.adyen.com) may be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.
We will make sure to send a closing system message once the maintenance has been completed.
Please note that payment processing will be unaffected by this maintenance.
Adyen will perform an unscheduled maintenance on the LIVE environment today, Wednesday August 25th 2021 between 09:30 and 10:30 CEST.
During the maintenance window, access to the LIVE Customer Area (ca-live.adyen.com) will be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.
We will make sure to send a closing system message once the maintenance has been completed.
Please note that payment processing will be unaffected by this maintenance.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
The issue affecting our webhooks/notifications has been resolved as of 14:40 CEST.
Our engineering team has resolved attempted retrying of the incorrectly queued notifications. Merchants should be receiving notifications normally.
If you did not expect to receive eventCode AUTHENTICATION, please ignore the notifications.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue affecting our webhooks/notification service starting at 11:00 CEST on Monday August 23rd whereby some merchants may have incorrectly started receiving notifications with eventCode AUTHENTICATION.
No new notifications with eventCode AUTHENTICATION have been sent from 14:00 CEST.
Our engineering team has been engaged and is actively working on stoping the retrying of the affected notifications to resume sending the queued notifications for the affected merchants.
We will provide a new update as soon it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over Mastercard is back to normal since 09:47hrs CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 08:00 CEST.
We have contacted Mastercard and we will provide an update as soon as it becomes available.
For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We detected an increase in errors for JCB Japan starting from 01:30 CEST.
We have addressed root cause and are pleased to inform you that processing is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over Pix is back to normal since 11:30 PM CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (suporte@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for PIX transactions when the shopper is paying using Nubank (Nu Pagamentos) starting around 08:00 PM CEST.
We have contacted Nubank and we will provide an update as soon as it becomes available.
Please contact Adyen Support (suporte@adyen.com) in case you have any questions.
One of Belgium’s major banks started issuing new Bancontact cards co-badged with Visa debit, replacing existing Maestro co-badged cards.
We have noticed acceptance issues for these new cards on some integrations, with instances such as shoppers being unable to enter card details, or being unable to select which card scheme is used.
We have identified a merchant account on this company account that is accepting Bancontact payments. Currently the following integrations are affected:
- Classic Checkout SDKs
- Classic Direct API integration - Dependent on merchant implementation
- Drop-in / Components below versions: 4.2.0 (Web)
- API-only - Dependent on merchant implementation
We have not found any issues for merchants using the following integrations:
- Point of Sale
- Classic Hosted Payment Pages (HPP)
- Drop-in / Components above the versions previously listed
- Pay by Link
- Drop-in / Components on iOS and Android
The new Bancontact cards are co-badged with Visa and a key difference is that they have a 16-digit card number (PAN), whereas this used to be 17 with Maestro.
For more information on the issues and ways in which you can fix this please visit the Adyen Docs page linked below. It is always strongly advised to move to the latest version of any integration: https://docs.adyen.com/payment-methods/bancontact/co-badged-cards
Processing over Banorte is back to normal since 08.32 CET/CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 08:22 hrs CET/CEST.
We have contacted Banorte and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Correction to the initial message.
We identified an issue outside of our platform resulting in elevated refusals for Visa 3DS1, receiving authentication response: A, transactions starting at 11:19 CEST.
This is mainly impacting French issuers, issuer country: FR.
This can impact Visa and Cartes Bancaires authorisation rates.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We identified an issue outside of our platform resulting in an elevated error rate for Cartes Bancaires 3DS1 transactions starting at 11:19 CEST.
We have contacted Cartes Bancaires and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over PrimeiroPay is back to normal since 19:55 CET/CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PrimeiroPay starting at 19:18 CET/CEST.
We have contacted PrimeiroPay and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Barclays is back to normal since 14:55 CEST.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Barclays starting at 14:30 CEST.
We have contacted Barclays and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Westpac is back to normal since 20:20 CET/CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Westpac starting at 20:00 CET/CEST.
We have contacted Westpac and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Elevated error rate for Mastercard 3DS transactions occurred between 28th June 2021 07:45 CET and 08:04 CET has been resolved by Mastercard as of 08:05 CET/CEST.
We will continue monitoring closely and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Payment processing through Oney is back to normal since 03:00 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 00:00 CEST.
We have contacted Oney and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Payment processing through MB WAY is back to normal since 14:00 CEST.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform starting at 02:00 CEST, resulting in a higher than usual error rate for MB WAY transactions.
We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over SOFORT (DirectEbanking) is back to normal since 20:55 CEST.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 20:03 CEST.
We've reached out to SOFORT and are investigating the issue.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 13:12 CEST.
We've reached out to SOFORT and are investigating the issue.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We see external connectivity and performance for merchants connecting to our European datacenters has recovered from 12:30 CEST.
The observed degradation is external to the Adyen platform and the result of degraded inbound and outbound internet connectivity towards our European datacenters.
We will continue monitoring closely and provide new updates if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue which may be resulting in degraded performance for merchants connecting to European endpoints starting at 12:06 CEST.
We are currently investigating and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 10:07 CEST.
We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over BoletoBancarioSantander is back to normal since 09:22 CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 08:00 CEST.
We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualisations for some transactions.
Our development team is urgently working to resolve this issue.
Please note that risk score calculations and risk checks performed during payment processing are not affected by this visualisation issue.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
iDeal processing for ABN cardholders is back to normal since 01:00 CEST.
We will continue to monitor and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform starting at 00:03 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.
We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have now successfully recaptured the transactions affected by the automated capture issue reported on June 1st.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
At 15:00 CEST on June 2nd we have started recapturing the transactions affected by the reported issue with automated captures on June 1st.
This automated process will gradually capture the affected authorisations. We currently expect it to complete before midnight CEST.
We will provide new updates as soon as they become available.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue affecting automated captures processed between 10:55 and 14:29 CEST on June 1st which is resulting in transactions remaining on Authorised status. Automated captures are captures automatically triggered by the Adyen platform instead of being created through our API or Customer Area.
Concretely this incident affects merchants that have configured an automated "Capture Delay" for any of their merchant accounts as well as Point of Sale transactions.
The incident has been resolved for new captures processed after 14:29 CEST. Merchants that manually capture through the API or the Customer Area are unaffected by the incident altogether.
Our development team is urgently working to recapture the affected transactions. We will provide a new update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
The reported issue with new POS terminal boarding has been resolved as of 15:20 CEST.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue that may be resulting in merchants being unable to board new POS terminals.
Our engineering team has been engaged and is urgently working to resolve this issue.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over Westpac is back to normal since 21:00 CET.
We will continue monitoring.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Westpac starting at 20:00 CEST.
Westpac has informed us that they are performing maintenance to their systems.
For additional information, please refer to https://www.qvalent.com/#maintenance-anchor
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 19:00 CEST.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in elevated error rate for Visa authentications starting at 16:40 CEST.
We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Swish is back to normal since 19:00 CEST.
We will continue monitoring.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 17:42 CEST.
For additional information, please refer to https://www.swish.nu/operating-info
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 14:00 PDT.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We identified an issue outside of our platform resulting in elevated error rate for Visa 3DS1 authentications beginning at 11:20 PDT.
We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
The issue resulting in intermittent connectivity issues on Visa was resolved at 14:10 PDT.
We continue to actively monitor the situation.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue resulting in intermittent connectivity issues and degraded performance for merchants using visa acquiring starting at 13:40 PDT.
As of 14:00 PDT, response times have returned to normal levels.
We continue to actively monitor the situation.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over Twint is back to normal since 23:37 CET. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform starting at 13:00 CEST resulting in an elevated error rate for Twint transactions.
We have contacted Twint and they are working on a resolution.
We will provide a new update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over Blik is back to normal since 01:35 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 22:17 CET.
We have contacted Blik and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed over MPGS (MasterCard Payment Gateway Service) at 16:24 CEST.
Affected Acquirers:
- GlobalPaymentsTWMpgs
- HSBCAsia
- BankAlfalahMpgs
- EBL
- KasikornBankMpgs
- NCB
We have contacted MPGS and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through acquirers listed below starting at 16:24 CEST.
Acquirers:
- GlobalPaymentsTWMpgs
- HSBCAsia
- BankAlfalahMpgs
- EBL
- KasikornBankMpgs
- NCB
We are contacting the involved acquirers and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
The reported recurring payments issue has been resolved as of 14:58 CEST.
We will continue monitoring the situation and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue starting at 14:23 CEST affecting the performance of recurring payments. Responses from Adyen will include errorCode "701 : Server could not process request" (status: 500).
Our engineering team has been engaged and is urgently working on resolving this issue. We will provide a new update in the next 30 minutes.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over Elo is back to normal since 20:00 CET/CEST. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 18:30 CET/CEST.
We have contacted Elo and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since approximately 01:50 CEST.
We are in contact with PayULatam and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We experienced a network connectivity issue in our systems resulting in intermittent degraded performance for our European endpoints starting 13:21.
Our engineering team has been engaged and performance has been restored as of 13:26 CEST. We will continue monitoring the situation closely in the event that further intervention is required.
We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
We identified an issue outside of our platform. Elevated error rate for MasterCard 3DS1 authentications beginning at 19:58 CEST.
Error rate for MasterCard authentication attempts has returned to normal at approximately 20:02 CEST.
No action required; this is an alert for an issue which has already resolved.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over AdyenMasterCard_AU is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We are continuing to see an issue outside of our platform resulting in an elevated latency for transactions processed through AdyenMasterCard_AU which started at 02:10 CET, 26 April 2021.
We have contacted MasterCard and we will provide an update as soon as it becomes available.
It has also brought to our attention that the issue is related to the outage in Commonwealth bank as seen in https://www.commbank.com.au/about-us/support/commbank-incidents.html
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in an elevated latency for transactions processed through AdyenMasterCard_AU starting at 02:10 CET, 26 April 2021.
We have contacted MasterCard and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have detected a DDOS attack on our systems that may have resulted in occasional connectivity issues and degraded performance for our European endpoints between 15:01 CEST and 15:29 CEST.
Our engineering team has been able to successfully contain the issue starting 15:13 and since then, we have seen the DDoS attack subside at 15:29 CEST. Our engineering team continues monitoring the situation closely in the event that further intervention is required.
We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
The maintenance scheduled for Saturday April 17th 2021 has been successfully completed.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Payment method (EPS) has informed us that they are performing maintenance to their systems April 17th to April 18th between 20:00 and 02:00 CEST.
As a result, EPS processing will be intermittently disrupted during the maintenance window.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for EPS transactions starting at 20:14 CEST.
We have contacted EPS and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
The issue affecting the delayed generation of automatically scheduled reports and manually requested reports via our Customer Area has now been resolved.
In the case of automatically schedule reports, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE once a report is available for download within the Finance section in the Customer Area.
We are currently experiencing an issue resulting in a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.
In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.
Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.
We will provide a further update at 14:00 CEST.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
The issue affecting the generation of visualizations within the Customer Area has now been resolved.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue within our Customer Area resulting in a delay in the generation of Shopper DNA visualisations, transaction list page being empty and search functionality not returning results for some search queries starting 09:45 CEST.
Our development team is working to resolve this issue.
Please note that risk score calculations, risk checks performed during payment processing and payment processing is not affected by this issue.
We are still seeing an elevated error rate for transactions processed through Vipps starting March 22 at 14:05 CET.
For more details you can consult the Vipps status page: https://vipps.statuspage.io/
We will continue monitoring and provide an update once available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 14:05 CET.
For more details you can consult the Vipps status page: https://vipps.statuspage.io/
We will continue monitoring and provide an update once available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Vipps is back to normal since 13:07 CET. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 12:45 CET.
For more details you can consult the Vipps status page: https://vipps.statuspage.io/
We will continue monitoring and provide an update once available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
iDeal processing for ABN AMRO and ING cardholders is back to normal since 11:05 CET.
We will continue to monitor and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform starting at 10:33 CET resulting in a higher than usual error rate for iDeal transactions performed by ING & ABN AMRO cardholders.
We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing for payments over Interac has returned to normal as of 12:25 CET.
We will continue to monitor and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 04:20 CET.
We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over PayPal is back to normal since 20:21 CEST.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform starting at 19:25 CEST resulting in a higher than usual error rate for PayPal transactions. Merchants can see an increase in '10001: Internal error' response codes from PayPal.
For more information visit the Paypal status page: https://www.paypal-status.com/
We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions
Due to a technical issue which has now been resolved, Adyen’s Recurring service experienced degraded performance between 16:04 CET and 16:21 CET for tokenized payments and retrieving tokenized payment details.
The issue has been solved by our technical teams and processing has returned to normal as of 16:21 CET.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Acquirer / Payments Performance
PayULatam processing is back to normal since 04:00 CET.
We will continue to monitor and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 02:45 CET.
We are in contact with PayULatam and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform starting at 17:00 CET resulting in a higher than usual error rate for GCash transactions.
GCash has confirmed they are performing maintenance. We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We are no longer observing an elevated error rate for Visa 3DS2 Challenge transactions (previously resulting in an increase of "RReq not received from DS" errors).
The situation is back to normal.
Routing to 3DS2 is effective again from 15:50 CET.
We are still monitoring the situation.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We continue to observe an elevated error rate for Visa 3DS2 transactions. This may result in transactions ending in Error with response "RReq not received from DS".
We've started routing Visa 3DS2 transactions through the 3DS1 fallback as of 21:57 CET
And we will still keep monitoring and provide a new update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We continue to observe an elevated error rate for Visa 3DS2 transactions.
This may result in transactions ending in Error with response "RReq not received from DS".
We will provide a new update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS2 transactions starting at 16:18 CET.
We have reached out to Visa and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
iDeal processing for ABN cardholders is back to normal since 16:28 CET.
We will continue to monitor and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform starting at 14:50 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.
We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over SOFORT (DirectEbanking) is back to normal since 15:27 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 15:00 CET.
We are in contact with SOFORT and investigating the issue.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over GiroPayWGZ is back to normal since 09:00 CET. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 15:10 CET.
We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Creation or modification of aliases and recurrent payment details for shopper profiles has been restored since 15:45 CET.
We will continue to monitor and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue starting at 14:52 CET affecting the configuration of new recurrent payments on shoppers’ accounts. As a result, creation or modification of aliases and recurrent payment details for shopper profiles are temporarily unavailable. Performing changes on already existing shopper accounts will not be affected by this issue.
Our engineering team has been engaged and is urgently working on resolving this issue. We will provide a new update in the next 30 minutes.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
3DS1 - Elevated error rate
Processing of Visa 3DS1 transactions has returned to normal as of 10:15 CET.
We will continue to monitor and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
3DS1 - Elevated error rate
We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS1 transactions starting at 09:00 CET.
We are in contact with Visa and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions
Processing over Banamex is back to normal since 05:30 CET. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banamex starting at 02:50 CET/09:50 GMT+8.
We have contacted Banamex and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over PayUZA is back to normal since 20:10 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 18:35 CET.
We have contacted PayUZA and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Trustly has returned to normal as of 19:10 CET.
We will continue to monitor and provide a new update if required.
Please contact Adyen Support (support@adyen.com) should you have any additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Trustly starting at 17:45 CET.
We have contacted Trustly and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Payment processing has fully recovered as of 13:50 CET.
We will continue monitoring and provide a new update if required.
We are currently experiencing degraded performance for transactions processed through the Adyen platform.
Merchants may be experiencing and elevated error rate and elevated response times since 13:24 CET.
Our technical teams have been engaged and are urgently working on a resolution for this issue.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over CreditEuropeBankRussia is back to normal since 13:30 CET.
We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 13:03 CET.
We have contacted CreditEuropeBankRussia and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over BillDesk is back to normal since 10:47 CET. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 10:07 CET.
We have contacted BillDesk and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Maybank is back to normal since 20:00 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 04:15 CET/10:15 GMT+8.
We have contacted Maybank and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 05:30 CET/11:30 GMT+8.
We have contacted Maybank and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over KasikornBankMpgs is back to normal since 07:30 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 05:30 CET/12:30 GMT+8.
We have contacted KasikornBank and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Razer Merchant Services (RMS) is back to normal since 05:20 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 05:00 CET/12:00 GMT+8.
We have contacted RMS and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over MoMo is back to normal since 01:10 CET.
We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 21:35 CET.
We have contacted MoMo and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Payment processing through Adyen acquiring in APAC region has fully recovered as of 17:37 CET.
We will continue monitoring and provide a new update if required.
We are currently experiencing degraded performance for transactions processed through Adyen acquiring in APAC region.
Merchants may be experiencing and elevated error rate and elevated response times for transactions processed through Adyen acquiring in Australia, Singapore, New Zealand and Hong Kong since 17:06 CET.
Our technical teams have been engaged and are urgently working on a resolution for this issue.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over PayULatam is back to normal since 18:55 CET.
We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 16:44 CET.
We are in contact with PayULatam and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
As of 16:00 CET the issue is now resolved on the issuers/ACS side.
The number of PaRes with a U value for UK issuers is back to normal.
No action is required. Please contact Adyen Support (support@adyen.com) in case you have additional questions
We continue to see authentication response: U in the PaRes for some UK issuers.
We have escalated this with the issuer's Access Control Server (ACS).
We will provide an update as soon as it becomes available. Please contact Adyen Support (support@adyen.com) in case you have any questions.
We identified an issue outside of our platform resulting in authentication response: U in the PaRes for some UK issuers.
This can have an impact if you are using the post-authorization liability shift fraud check.
Transactions with an authentication response equal to U might be declined because of this check (depending on the score attached to this check).
Please contact Adyen Support (support@adyen.com) in case you have any questions.
The elevated error rate for Visa 3DS2 (RReq) transactions has been resolved as of 28th March 18:50 CET.
We will continue monitoring closely and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We continue to see an elevated error rate for Visa 3DS2 (RReq) transactions starting at 18:01 CET.
RReq issue will be seen as rawAcquirerResponse: RReq not received from DS
We are in contact with Visa and will provide an update as soon as it becomes available. No action is required.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over PayULatam is back to normal since 19:30 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 17:21 CET.
We are in contact with PayULatam and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over PayULatam is back to normal since 17:00 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 16:12 CET.
We are in contact with PayULatam and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Payment processing through Kasikorn Bank MPGS is back to normal since 16:30 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We are still seeing errors in transactions processed through Kasikorn Bank MPGS.
We will continue monitoring and update as we receive information from the Kasikorn Bank MPGS technical team.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside our platform resulting in an elevated error rate for transactions processed via KasikornBankMpgs starting today at 05:15 CEST.
We have contacted the affected parties and if you have configured backup acquiring, we will automatically re-route traffic where possible.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Maybank is back to normal since 13:00 CET. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for payments processed via Maybank starting at 12:40 CET.
We have contacted Maybank and we will provide an update shortly.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Payment processing through WireCard is back to normal since 23:50 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through WireCard starting at 09:30 CET.
We have reached out to WireCard regarding the issue and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions
Payment processing through BancoSabadell is back to normal since 13:10 CET.
We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BancoSabadell starting at 10:40 CET.
We have reached out to BancoSabadell regarding the issue and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions
Payment processing through Oney is back to normal since 09:10 CET.
We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 01:00 CET 26/02/2021.
Oney is aware of the issue and we will continue to monitor and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Payment processing through Kasikorn Bank MPGS is back to normal since 23:50 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Kasikorn Bank MPGS with HDFC BANK LIMITED issuer bank starting at 15:30 CET 25/02/2021.
We will continue to monitor and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Payment processing through BancoSabadellRedsys is back to normal since 05:20 CET. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BancoSabadellRedsys starting at 04:05 CEST.
We have reached out to BancoSabadellRedsys regarding the issue and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions
Payment processing through LaCaixa is back to normal since 01:35 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through LaCaixa starting at 23:30 CEST.
We have reached out to LaCaixa regarding the issue and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions
Processing over PayULatam is back to normal since 21:45 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam
We are in contact with PayULatam and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Maybank is back to normal since 15:00 CET. We will continue monitoring and provide a new update if required.
We have identified an issue outside of our platform resulting in an elevated error rate for payments processed via Maybank starting at 04:00 CET.
We have contacted Maybank and we will provide an update shortly.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Ratepay is back to normal since 11:05 CET.
We will continue monitoring and provide a new update if required.
We have identified an issue outside our platform resulting in an elevated error rate for Ratepay transactions starting at 10:50 CET.
We are in contact with Ratepay and investigating the issue.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Due to a technical issue which has now been resolved, Adyen’s Recurring service experienced intermittent degraded performance between 08:26 and 08:37 CET for tokenized payments.
Merchants will have experienced either “server could not process request” or HTTP 500 “Unknown” errors for a subset of transactions during the above timeframe.
The issue has been solved by our technical teams and processing has returned to normal as of 08:37 CET.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over PayULatam is back to normal since 01:30 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We continue to see an elevated error rate for transactions processed through PayU Latam.
We will provide another update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam
We are in contact with PayULatam and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over SOFORT (DirectEbanking) is back to normal since 09:30 CET.
We will continue monitoring and provide a new update if required.
We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 09:10 CET.
We are in contact with SOFORT and investigating the issue.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Swish is back to normal. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for Swish transactions starting at 20:00 CET.
We have contacted Swish and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Gcash is back to normal.
We will continue monitoring and provide a new update if required.
Gcash has informed us that they are currently performing maintenance to their systems from 17:00 CET to 19:00 CET
As a result, Gcash processing will be intermittently disrupted during the maintenance window.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
The intermittent issue affecting processing for Cloud Terminal API has been resolved.
Our technical team will continue to monitor the situation. We will provide a new update if necessary.
Please contact Adyen Support (possupport@adyen.com) in case you have additional questions.
We have identified an intermittent issue affecting processing over the Cloud Terminal API for a subset of terminals using Adyen version 1.59.
Our engineering team has been engaged and is actively working to resolve the situation having identified the cause.
We will provide a new update as soon as available.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over Cartes Bancaires is back to normal since 12:17 CET. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified a technical issue resulting in an elevated error rate for transactions processed through Cartes Bancaires starting at 11:38 CET.
We will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over Doku is back to normal since 09:00 CET. We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 07:30 CET.
We have contacted Doku and we will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over ELO is back to normal since 17:21 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ELO starting at 16:25 CET.
We are in contact with ELO and will provide an update as soon as it becomes available.
Please contact Adyen Support (support@adyen.com) in case you have any questions.
Processing over CreditEuropeBankRussia has returned to normal since 03:30 CET.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions
We have identified an issue resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 02:00 CET.
Our technical teams have been engaged and are urgently working on a resolution for this issue.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
The performance of Adyen's Customer Area (ca-live.adyen.com) is back to normal since 11:04 CET.
Note that payment processing was not affected by this issue.
We will continue monitoring and provide a new update if required.
Please contact Adyen Support (support@adyen.com) in case you have additional questions
We have identified an issue resulting in intermittent degraded performance for Adyen’s Customer Area (ca-live.adyen.com) starting at 09:00 CET.
Our technical teams have been engaged and are urgently working on a resolution for this issue.
Note that payment processing is not affected by this issue.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over AdyenCUPExpressPay has returned to normal since 10: 57 CET.
We will continue monitoring and provide a new update if required.
We have identified an issue resulting in an elevated error rate for transactions processed through AdyenCUPExpressPay starting at 09:03 CET.
Our technical teams have been engaged and are urgently working on a resolution for this issue.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Processing over PayULatam is back to normal since 03:56 CET. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 03:47 CET.
We are in contact with PayULatam and will provide an update as soon as it becomes available, also the latest updates can be found on http://status.payulatam.com/.
Please contact Adyen Support (support@adyen.com) in case you have additional questions.
We have identified an issue outside of our platform starting at 16:25 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.
We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/
Please contact Adyen Support (support@adyen.com) in case you have any questions.
We have identified a temporary issue outside of our platform resulting in an elevated error rate for transactions processed through Revolut starting at 11:40 CET.
The processing for Revolut cardholders is back to normal since 12:20 CET. We will continue to monitor and provide a new update if required. The status of Revolut can also be tracked here: https://www.revolut.com/system-status
Please contact Adyen Support (support@adyen.com) in case you have additional questions.