Platform status

Our support center in Amsterdam is available 24/7. You can reach us via our website or by phone on +31 85 888 8138.

All systems are operational

Platform availability

Operational

Acquirer / Payments performance

Operational

Customer Area / Reporting

Operational

Settlement / Payout

Operational

Previous incidents

zaterdag, augustus 13, 08:13 p.m. (CEST) [Resolved] Mastercard Australia and Singapore - Elevated Error Rate

On August 13th, we identified an increase of error rate responses for Mastercard Australia and Mastercard Singapore.

This was a result of a data center provider initiating a scheduled maintenance. This resulted in an increase of error responses between 16:00-19:20 CEST.

We have since adjusted our routing logic to account for this event and no further errors have been identified.

We will continue to actively monitor. If you have any questions please reach us at: support@adyen.com

vrijdag, augustus 12, 11:12 p.m. (CEST) Interac - Elevated Error rate

Resolved : augustus 13, 09:31 a.m. (CEST)

Processing over Interac is back to normal since 00:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Identified : augustus 12, 11:12 p.m. (CEST)

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 22:40 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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zaterdag, augustus 13, 01:25 a.m. (CEST) Setefi - Elevated Error rate

Resolved : 02:06 a.m. (CEST)
Processing over Setefi is back to normal since 00:55 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Identified : 01:25 a.m. (CEST)
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Setefi starting at 16:40 CEST.

We have contacted Setefi and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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donderdag, augustus 11, 08:10 p.m. (CEST) Amex Brazil - Elevated Error rate

Resolved : augustus 12, 09:05 a.m. (CEST)

Processing over Amex Brazil is back to normal since 21:15 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Identified : augustus 11, 08:10 p.m. (CEST)

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex Brazil starting at 19:10 CEST.

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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donderdag, augustus 11, 05:13 a.m. (CEST) Zip - Elevated Error rate

Resolved : 04:04 p.m. (CEST)
The fix has been put in place and the processing over Zip is back to normal since 15:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Updated : 02:41 p.m. (CEST)

Our engineering team is still working on the fix regarding the elevated error rate on Zip and is expected to be rolled out before the end of the day CEST.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Identified : 05:13 a.m. (CEST)

We have identified an issue resulting in an elevated error rate for transactions processed through Zip starting at 8 August 2022 14:00 CEST.

We are now working on a fix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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Status history