Platform status

Our support center in Amsterdam is available 24/7. You can reach us via our website or by phone or call us directly

maandag, september 26, 03:56 p.m. (CEST) SantanderBrazil - Elevated Error Rate

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SantanderBrazil.

We will continue monitoring and provide a new update when this comes available.

Please follow new updates through our Status Page (www.adyen.com/status).
dinsdag, september 13, 06:56 p.m. (CEST) [Reminder] PrimeiroPay Mexico – End of life as of June 1st, 2023

Adyen will sunset its payment processing connection through PrimeiroPay in Mexico as of June 1st, 2023.

By receiving this message, please be informed that we have identified that PrimeiroPay Mexico is configured on one or more of your merchant accounts.

As of this date, transaction sent for authorisation through PrimeiroPay in Mexico will be either refused or re-routed to an alternative connection, if available.

In case of any questions, please contact your Account Manager.

System status

Platform availability
Operational
Acquirer / Payments performance
Degraded performance
Customer Area / Reporting
Operational
Settlement / Payout
Operational

Previous incidents

dinsdag, oktober 04, 11:41 p.m. (CEST) Delay in the processing of modifications

The reported delay in processing of modifications has been resolved since 00:10 CEST.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 23:20 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
vrijdag, september 30, 09:13 a.m. (CEST) MolPay - Elevated Error rate

Processing over MolPay is back to normal since 09:11 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MolPay starting at 09:04 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
donderdag, september 29, 05:15 p.m. (CEST) TRUSTLY - Elevated Refusal rate

Processing over Trustly has returned to normal as of 18:20 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) should you have any additional questions.c

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through TRUSTLY starting at 16:45 CEST.

We have contacted TRUSTLY and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
donderdag, september 29, 11:51 a.m. (CEST) TWINT - Elevated Error rate

Processing over TWINT is back to normal since 14:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through TWINT starting at 09:10 CEST.

We have contacted TWINT and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
donderdag, september 29, 01:23 a.m. (CEST) AdyenIdeal - Elevated Error rate

Processing over AdyenIdeal is back to normal since 01:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenIdeal starting at 01:00 CEST.

We have contacted Ideal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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