Information Summary and Fee Disclosure Box

Date of contract

The Agreement is effective upon the date of signature and continues so long as you use the Service or until terminated by Adyen.

Acquirer

Payment Service Provider Contact Information
Adyen Canada, Ltd.

Correspondence Address:
Adyen Canada, Ltd.
c/o Adyen
274 Brannan Street #600
San Francisco, CA 94133 USA
www.adyen.com
+1.415.530.2020

For debit processing through the Interac Association network: Everlink Payment Services Inc.
125 Commerce Valley Dr W Ste. 100
Thornhill, ON L3T 7W4,
Canada
+1.866.388.0076
http://www.everlink.ca

Member Bank Information: Wells Fargo Bank, N.A., Canadian Branch:
22 Adelaide Street West, Suite 2200
Toronto, ON M5H 4E3
Canada
+1.844.284.6834

Important Member Bank Responsibilities

• The Bank is the only entity approved to extend acceptance of Card Organization products directly to a Merchant.
• The Bank must be a principal (signer) to the Merchant Agreement.
• The Bank is responsible for educating Merchants on pertinent Visa and MasterCard Rules with which Merchants must comply; Processor may provide this information to you as well.
• The Bank is responsible for and must provide settlement funds to the Merchant.
• The Bank is responsible for all funds held in reserve.

Important Merchant Responsibilities

• Ensure compliance with cardholder data security and storage requirements.
• Maintain fraud and chargebacks below Card Organization thresholds.
• Review and understand the terms of the Merchant Agreement.
• Comply with Card Organization rules.
• Retain a signed copy of this Disclosure Page.

Merchant Resources

• You may download “Visa Regulations” from Visa’s website at: https://usa.visa.com/dam/VCOM/download/about-visa/visa-rules-public.pdf
• You may download “MasterCard Rules” from MasterCard’s website at: http://www.mastercard.com/us/merchant/support/rules.html

 The responsibilities above do not replace the terms of the Merchant Agreement and are provided to ensure the Merchant understands some important obligations of each party and that the Bank is the ultimate authority should the Merchant experience any problems.

Cancellation of contract and any applicable penalties

You may terminate this Agreement at any time by emailing a 60 day notice to your account manager or submitting a support request at https://support.adyen.com/hc/en-us/requests/new. We may terminate this Agreement at any time for any reason effective upon providing you notice in accordance with this Agreement. There are no penalties for termination. However, termination does not alter your liability for processed payments or related chargebacks.

Complaint handling procedures

Merchant complaints should be submitted to support@adyen.com. Our complaint handling process is accessible at: https://www.adyen.com/platform/licenses/financial-consumer-agency-of-canada

Information about the payment terminal

Adyen
274 Brannan Street #600
San Francisco, CA 94133 USA
www.adyen.com
+1.415.530.2020
https://www.adyen.com/pos-payments/terminals

Payment terminals can be purchased directly from Adyen. Information on available terminals and services, pricing, and Terms and Conditions are available at our website here. Further information on the ordering process, implementation and support can be found in our documentation here.

Contactless payments acceptance

Contactless payments have been enabled at the point-of-sale for all payment networks referenced in the Agreement.

Transaction return policy

To learn more about refunds, please visit: https://docs.adyen.com/developers/payment-glossary/refund-definition

Refunds are treated similar to an authorized transaction, and therefore the same cost per transaction will be assessed on a refunded transaction as per Table 2 of the Fee Disclosure Box.

Code of Conduct and Interac Regulations 

The Code of Conduct for the Credit and Debit Card Industry is available at the FCAC's website. Interac Regulations, which contain requirements for Merchants, are available upon request from Adyen and should be reviewed in their entirety by Merchant.

Statements

Your transaction history and invoices will be available to you via the Adyen Customer Area with an active Adyen Account at the following: https://ca-live.adyen.com/

Payment card type