Date of contract |
The Agreement is effective upon the date of signature and continues so long as you use the Service or until terminated by Adyen. |
Acquirer |
Payment Service Provider Contact Information Correspondence Address: For debit processing through the Interac Association network: Everlink Payment Services Inc. Member Bank Information: Wells Fargo Bank, N.A., Canadian Branch: Important Member Bank Responsibilities
Important Merchant Responsibilities
Merchant Resources
The responsibilities above do not replace the terms of the Merchant Agreement and are provided to ensure the Merchant understands some important obligations of each party and that the Bank is the ultimate authority should the Merchant experience any problems. |
Cancellation of contract and any applicable penalties |
You may terminate this Agreement at any time by emailing a 60 day notice to your account manager or support@adyen.com. We may terminate this Agreement at any time for any reason effective upon providing you notice in accordance with this Agreement. There are no penalties for termination. However, termination does not alter your liability for processed payments or related chargebacks. |
Complaint handling procedures |
Merchant complaints should be submitted to support@adyen.com. Our complaint handling process is accessible at: https://www.adyen.com/platform/licenses/financial-consumer-agency-of-canada |
Information about the payment terminal |
Adyen Payment terminals can be purchased directly from Adyen. Information on available terminals and services, pricing, and Terms and Conditions are available at our website here. Further information on the ordering process, implementation and support can be found in our documentation here. |
Contactless payments acceptance |
Contactless payments have been enabled at the point-of-sale for all payment networks referenced in the Agreement. |
Transaction return policy |
To learn more about refunds, please visit: https://docs.adyen.com/developers/payment-glossary/refund-definition Refunds are treated similar to an authorized transaction, and therefore the same cost per transaction will be assessed on a refunded transaction as per Table 2 of the Fee Disclosure Box. |
Code of Conduct |
The Code of Conduct for the Credit and Debit Card Industry is available at the FCAC's website. |
Statements |
Your transaction history and invoices will be available to you via the Adyen Customer Area with an active Adyen Account at the following: https://ca-live.adyen.com/ |
Each rate disclosed below is the sum of the network's interchange rate + network assessment fee + per transaction processing fees based on a CA$100. Scheme rates subject to change.
This table is for illustrative purposes only and is not intended to capture all possible payment card types or processing methods. It is intended to present price information for the most common type of domestic card transactions and processing methods available to merchants.
Rates may be lower based on custom or tiered pricing per transaction within your Master Service Agreement.
Payment card type | Processing method | |
Point of Sale - Card transactions completed at terminal | Card Not Present - Card details entered manually | |
Visa Consumer Credit | 1.52% | 1.44% |
Visa Infinite | 1.71% | 1.71% |
Visa Infinite Privilege | 2.45% | 2.45% |
Visa Business | 2.00% | 2.00% |
Visa Debit | 1.15% | 1.15% |
MasterCard Consumer Credit | 1.53% | 1.77% |
MasterCard World | 1.90% | 2.06% |
MasterCard World Elite | 1.90% | 2.06% |
MasterCard Business | 2.00% | 2.00% |
MasterCard Debit | 1.00% | 1.15% |
Each rate is set by Visa, Mastercard, Discover and Unionpay, and each rate is subject to change. For your reference, the Payment Brands have provided additional information about rates on their websites for your review:
If you have any questions or concerns about Adyen’s application of the Code of Conduct, please see our complaint handling process.
Payment card type |
Pricing structure | ||
One Time Fee | Per Transaction | % Processed Amount | |
Acquiring Markup | N/A | N/A | 0.60% |
Transaction Fee - Authorized | N/A | CAD 0.16 | N/A |
Transaction Fee - Refunded | N/A | CAD 0.16 | N/A |
Chargeback Fee | N/A | CAD 24.00 | N/A |
Revenue Protect Plus | N/A | CAD 0.16 | N/A |