Status history 

October 2021

Saturday, October 16 2021, 06:34 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 07:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an intermittent errors for transactions processed through Interac starting at 06:05 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 15 2021, 03:22 PM (CEST) Customer Area - Transaction list and payment search issue

The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 15:40 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in the transaction list page being empty and search functionality in the Customer Area not returning results for some search queries.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 15 2021, 08:17 AM (CEST) MasterCard 3D Secure - Elevated error rate

MasterCard has resolved the 3DS2 issue causing "RReq not received from DS" errors as of 13:03 CEST.

We will continue to monitor and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard is working to resolve the 3DS2 issue with urgency. We will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

We are still continuing to see errors but they are specific to 3DS2 MasterCard only.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).


We identified an issue outside of our platform resulting in elevated error rate for MasterCard 3D Secure authentications beginning at 08:00 CEST.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 14 2021, 11:05 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 11:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:44 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 14 2021, 06:28 AM (CEST) Diners - Elevated Error rate

Processing over Diners is back to normal since 09:08 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Diners has confirmed that they are conducting maintenance and the window is until 11:00 CEST

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Diners starting at 06:15 CEST.

We have contacted Diners and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 14 2021, 06:07 AM (CEST) DiscoverUS - Elevated Error rate

Processing over DiscoverUS is back to normal since 06:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

DiscoverUS has confirmed that they are conducting maintenance and the window is until 11:00 CEST

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through DiscoverUS starting at 06:00 CEST.

We have contacted DiscoverUS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, October 13 2021, 02:57 PM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 14:56 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 14:40 CET/CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, October 13 2021, 06:30 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 08:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that they are performing a scheduled maintenance from 06:15 CEST until 09:15 CEST (latest by 11:15 CEST)

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 06:24 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 12 2021, 11:40 PM (CEST) Banamex - Elevated Error rate

Processing over Banamex is back to normal since 08:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banamex starting at 20:00 CEST.

We have contacted Banamex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 12 2021, 11:43 AM (CEST) Customer Area - Payment search issue

The intermittent payment search issue reported earlier has been resolved.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identify an issue whereby search queries through the Adyen Customer Area are not returning results when searching using the Merchant Reference, shopper email and other transaction related information.

Our engineering team has been engaged and is urgently working to resolve the issue.

Search queries using the Adyen PSP reference are unaffected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Monday, October 11 2021, 02:04 PM (CEST) Customer Area - Risk results visualisation and configuration issue

The issue has been resolved since 14:10 CEST.

We have identified an issue resulting in risk results and shopper risk profiles not being displayed through the payment details page. Additionally, some merchants may be having issues updating referral lists through the Customer Area.

Our engineering team has been engaged and is urgently working to resolve the issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, October 10 2021, 06:54 AM (CEST) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 08:58 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 06:36 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, October 10 2021, 01:22 AM (CEST) Momo - Elevated Error rate

Processing over Momo is back to normal since 01:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Momo starting at 00:30 CET/CEST.

We have contacted Momo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, October 10 2021, 01:21 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 02:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 00:30 CET/CEST.

We will reach out to the acquirer and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 08 2021, 04:38 PM (CEST) Delay in the processing of modifications between 14:20 and 16:11 CEST

Due to an issue which has now been resolved, between 14:20 and 16:11 CEST there was a delay in the processing of modifications (such as refunds, captures and cancellations).

Additionally, there was a temporary delay in the population of the Customer Area (ca-live.adyen.com) transaction list between 16:02 and 16:15 CEST which has since recovered.

Our engineering team has now resolved the issue and modifications are now being processed in real time. We will provide an update should it be necessary.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, October 07 2021, 05:21 PM (CEST) Mastercard 3D Secure - Elevated error rate

Processing over Mastercard is back to normal since 18:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 16:56 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, October 06 2021, 04:13 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 16:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 15:36 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, October 06 2021, 03:47 AM (CEST) PayU - Elevated Refusal rate

Processing over PayU is back to normal since 07:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for recurring transactions processed through PayU starting at 01:00 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 05 2021, 11:11 PM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 00:30 CET/CEST, October 6, 2021. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 22:20 CET/CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Tuesday, October 05 2021, 05:13 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 06:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 05:00 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, October 03 2021, 04:41 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 06:26 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 04:10 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, October 02 2021, 06:19 PM (CEST) Performance issue in the US starting at 17:45 CET

Connectivity to US endpoints has fully recovered since 20:48 CEST.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status page (www.adyen.com/status).

Connectivity to US endpoints continues to be recovered since 20:48 CEST.

Our engineering team continues to monitor this issue closely.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

Connectivity to US endpoints for all requests has significantly improved since 20:48 CEST.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. This includes merchants and stores based in Canada, as well as any other merchants connecting to the Adyen platform using US region endpoints.

Connectivity to US endpoints for non-idempotent requests has started to recovered since 20:30 CEST.

Merchants who don’t make use of Adyen’s idempotency service and who don’t have a local US configuration for Risk and Recurring requests, can attempt to use alternative EU region endpoints for connecting to the Adyen platform. Region specific endpoints can be found in the Customer Area in the following page:

https://ca-live.adyen.com/ca/ca/config/accountapi.shtml

Our engineering team is urgently working to resolve this issue.

At the moment we don’t have an ETA for when this will be resolved.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. This includes merchants and stores based in Canada, as well as any other merchants connecting to the Adyen platform using US region endpoints.

Merchants who don’t make use of Adyen’s idempotency service and who don’t have a local US configuration for Risk and Recurring requests, can attempt to use alternative EU region endpoints for connecting to the Adyen platform. Region specific endpoints can be found in the Adyen Customer Area in the following page:
https://ca-live.adyen.com/ca/ca/config/accountapi.shtml

Our engineering team is urgently working to resolve this issue.

At the moment we don’t have an ETA for when this will be resolved.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. This includes merchants and stores based in Canada, as well as any other merchants connecting to the Adyen platform using US region endpoints.

Our engineering team is urgently working to resolve this issue.

At the moment we don’t have an ETA for when this will be resolved.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).


We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).


We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. 

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).


We are currently experiencing degraded performance for merchants connecting to our US endpoints since 17:45 CET.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

Saturday, October 02 2021, 11:25 AM (CEST) Klarna - Elevated Error rate

Processing over Klarna is back to normal since 11:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).
 


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Klarna starting at 11:00 CEST, mainly affecting UK based payments.

We have contacted Klarna and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Saturday, October 02 2021, 05:05 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 05:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 04:49 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 01 2021, 01:21 PM (CEST) MasterCard (EU) - Elevated Error rate

Processing over Mastercard (EU) is back to normal since 10:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard (EU) continues to experience a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard (EU) has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MasterCard in EU starting at 11:49 CEST.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, October 01 2021, 09:08 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 10:50 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 08:30 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

September 2021

Thursday, September 30 2021, 08:54 PM (CEST) AdyenMasterCard_SMS_BR_16205 - Elevated Error rate

Processing over Mastercard Brasil (SMS) is back to normal since 21:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenMasterCard_SMS_BR_16205 starting at 19:40 CET/CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, September 30 2021, 02:00 PM (CEST) Test environment degraded performance since 13:15 CEST

Performance on our Test environment has fully recovered since 15:34 CEST.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing degraded performance on our Test environment starting at 13:15 CEST.

Our technical teams are actively working on urgently resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Thursday, September 30 2021, 02:04 AM (CEST) Visa 3D Secure - Elevated error rate

Elevated error rate for Visa 3DS transactions has been resolved as of 02:08 hrs CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 01:04 CET/CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Wednesday, September 29 2021, 01:44 PM (CEST) 3DS2 - Elevated Error Rate (MasterCard RReq)

The elevated error rate for MasterCard 3DS2 (RReq) transactions has been resolved as of 16:52 CEST.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for MasterCard 3DS2 authentications beginning at 10:34 CEST.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

This may result in transactions having status: "Error" with response: "RReq not received from DS"

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, September 28 2021, 11:32 AM (CEST) Payment processing issue in Europe starting at 11:09 CEST

Payment processing has fully recovered since 11:23 CEST

Impact included elevated response times and degraded performance primarily for merchants connecting to European endpoints, and also for merchants making use of European acquiring connecting to other regions.

Please follow new updates through our Status Page (www.adyen.com/status).


We have experienced degraded performance for merchants connecting to our European endpoints since 11:09 CEST.

Performance for payment processing through our European endpoints has started to recover from 11:23 CEST.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status Page (www.adyen.com/status).

Monday, September 27 2021, 06:08 AM (CEST) KasikornBankMpgs - Elevated Error rate

Processing over KasikornBankMpgs is back to normal since 08:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 05:00 CET.

We have contacted KasikornBankMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, September 24 2021, 09:52 PM (CEST) Visa 3D Secure 2 - Elevated error rate

3D Secure 2 processing for Visa has returned back to normal since 22:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure 2 authentications beginning at 21:20 CET/CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, September 24 2021, 10:43 AM (CEST) Intermittent connectivity issues starting at 10:17 CEST

This incident can be considered as resolved.

Our technical teams continue to monitor the situation and we will update you further should it be necessary.

Please follow new updates through our Status Page (www.adyen.com/status).

The identified internal database issue starting at 10:17 CEST has been successfully contained as of 10:43 CEST.

Connectivity latency for merchants connecting to Adyen’s European and US endpoints has now returned back to normal.

A subset of modifications (such as refunds, captures and third party payouts) continue to experience some processing delays.

Payment processing is not affected by this incident.

We will make sure to share a follow-up update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an internal database issue starting at 10:17 CEST that will be noticeable to merchants. We are currently observing higher than usual latency in the EU and US region.

As a result, Adyen's Customer Area (ca-live.adyen.com), notifications service, risks checks and onboarding of new point of sale terminals will be temporarily unavailable. Due to this incident, modifications (such as refunds, captures and third party payouts) and reports may be processed with a delay.

Payment processing is not affected by this incident.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, September 19 2021, 01:58 PM (CEST) FIS - Elevated Error rate

Processing over FIS is back to normal since 13:59 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through FIS starting at 13:28 CEST.

We have contacted FIS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Sunday, September 19 2021, 04:28 AM (CEST) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 10:38 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 04:00 CET.

We have contacted them and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Saturday, September 18 2021, 04:37 PM (CEST) Amex - Elevated Refusal rate

Processing over Amex is back to normal since 16:43 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Amex starting at 16:13 CET/CEST.

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Friday, September 17 2021, 10:40 PM (CEST) BANCO SANTANDER, S.A. - Elevated Refusal Rate


Processing over BANCO SANTANDER, S.A. is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We are seeing elevated refusal rate for transactions with issuer BANCO SANTANDER, S.A. starting at 21:30 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, September 17 2021, 06:09 PM (CEST) Primeiropay - Elevated Error rate

Processing over Primeiropay is back to normal since 19:55 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Primeiropay starting at 17:32 CEST.

We have contacted Primeiropay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 16 2021, 11:11 PM (CEST) PayU - Elevated Error rate

Processing over PayU and PayUAPAC is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions over PayU and PayUAPAC starting at 22:50 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 16 2021, 08:13 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 00:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Our partner is continuing to investigate and resolve the issue as soon as possible. We are seeing some transactions go through in the past hour.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Our partner has confirmed that an incident has occurred and they are working to investigate and resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 20:02 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, September 15 2021, 11:02 PM (CEST) Edenred (Ticket) - Elevated Error rate

Processing over Edenred is back to normal since 23:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Edenred starting at 14:20 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, September 13 2021, 01:57 PM (CEST) Mastercard - Elevated Error rate

Processing over Mastercard in Europe and Australia is back to normal since 15:33 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Mastercard in Europe and Australia starting at 12:58 CEST.

Our engineering team has been engaged and is currently working to resolve this issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, September 13 2021, 08:41 AM (CEST) Razer Merchant Services (formerly Molpay) - Elevated Error rate

Processing over Razer Merchant Services (formerly Molpay) is back to normal since 15:02 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (formerly Molpay) starting at 04:40 CEST.

We have contacted Razer Merchant Services (formerly Molpay) and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, September 13 2021, 08:31 AM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 13:18 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to see an elevated error rate for transactions processed through Maybank due to an issue outside of our platform.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 04:50 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, September 12 2021, 07:58 AM (CEST) Commonweath Bank of Australia issue with debit and credit card payments

The issue with AU debit and credit card processing for cards issued by Commonwealth Bank of Australia has been resolved as of 08:32 CEST.

We will continue to monitor and provide new updates if required.

We have identified an issue with AU debit and credit card processing for cards issued by Commonweath Bank of Australia resulting in errors.

They are aware of the issue and are trying to fix it. You can follow the updates on their status page:
https://www.commbank.com.au/about-us/support/commbank-incidents.html

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, September 10 2021, 07:26 PM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 19:35 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for Rabobank and ABN AMRO starting at 19:05 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, September 10 2021, 08:17 AM (CEST) Visa 3D Secure - Elevated error rate

3D Secure processing over Visa has returned back to normal since 10:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 05:00 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 09 2021, 11:59 PM (CEST) Visa 3D Secure - Elevated error rate

3D Secure processing over Visa has returned back to normal since 01:45 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 23:32 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 09 2021, 11:27 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 22:34 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 09 2021, 02:17 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 14:35 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 14:05 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, September 09 2021, 11:35 AM (CEST) Mada - Elevated Error rate

Processing transactions through Mada is back to normal since 11:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mada.

We have reached out to the relevant parties and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 09 2021, 01:23 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since02:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 01:00 AM CET/CEST.

Details of the outage can be seen at: http://status.payulatam.com/ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, September 06 2021, 05:11 AM (CEST) Konbini / Cash - Elevated Error rate

Processing over Konbini / Cash is back to normal since 13:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Konbini / Cash transactions at Convenience stores payments starting at 5th September 2021 yesterday.

We have reached out to the relevant parties and will provide an update as soon as it becomes available.

It has also been mentioned that they will be suspending Lawson payment service.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, September 03 2021, 07:46 PM (CEST) Delay in the processing of modifications

The observed issues resulting in increased response times for merchants processing modifications (such as refunds, captures and cancellations) has been resolved as of 20:25 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 18:00 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, September 03 2021, 04:46 PM (CEST) Elo - Elevated Error rate

Processing over Elo is back to normal since 16:46 CEST. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 16:26 CEST.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, September 02 2021, 09:40 AM (CEST) PayU - Elevated Error rate

Processing over PayU is back to normal since 09:50 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU in Asia Pacific region starting at 09:15 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 02 2021, 04:56 AM (CEST) Interac Apple Pay and Google Pay - Elevated Error Rate

Processing over Interac Apple Pay and Google Pay is back to normal since 05:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions processed through Apple Pay and Google Pay starting at 04:30 CEST.

We are in communication with with our partner and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, September 02 2021, 04:40 AM (CEST) MasterCard_JP_Domestic - Elevated Error rate

Processing over MasterCard_JP_Domestic is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MasterCard_JP_Domestic starting at 04:10 CET/CEST.

We have contacted the authorisation platform of MasterCard_JP_Domestic and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, September 01 2021, 12:34 PM (CEST) Adyen - Report generation delay

The delayed generation of automatically scheduled reports and manually requested reports via our Customer Area has now been resolved.

In the case of automatically scheduled reports, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE once a report is available for download within the Finance section in the Customer Area.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are currently experiencing a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will provide a further update at 14:00 CEST

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

August 2021

Tuesday, August 31 2021, 12:27 PM (CEST) MasterCard - Elevated error rate

Processing over Mastercard is back to normal since 13:01 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for MasterCard transactions starting at 11:57 CEST.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 30 2021, 09:20 PM (CEST) 3DS2 - Elevated Error Rate

Elevated error rate for Mastercard 3DS transactions has been resolved as of 22:10 CEST.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3DS authentications beginning at 19:20 CEST.

We are in contact with Mastercard and will provide an update as soon as it becomes available.

For more information on how this external issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 30 2021, 10:12 AM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 09:56 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 09:30 CEST.

The errors are mainly contributed by issuer SUTTON BANK.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 29 2021, 04:43 AM (CEST) PAGSEGURO INTERNET S.A - Elevated Error rate

Visa payment processing for PAGSEGURO INTERNET S.A is back to normal since 04:46 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated refusal rate for Visa transactions processed for PAGSEGURO INTERNET S.A starting at 04:05 CEST.

We are continuing to monitor and will provide an update when more information is available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, August 29 2021, 04:21 AM (CEST) Interac Apple Pay and Google Pay - Elevated Error Rate

Processing over Interac is back to normal since 06:01 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are seeing less errors for Interac transactions processed through Apple Pay and Google Pay since approximately 04:35 CEST.

Due to maintenance scheduled by our partner, transaction processing can still be intermittently disrupted until 06:30 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions processed through Apple Pay and Google Pay starting at 04:02 CEST.

This is due to maintenance scheduled by our partner from 04:00 CEST to 12:00 CEST, with expected downtime lasting until 06:30 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, August 28 2021, 08:35 PM (CEST) Westpac - Elevated Error rate

Processing over Westpac is back to normal since 21:36 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Westpac starting at 19:58 CEST.

We have contacted Westpac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, August 28 2021, 04:54 AM (CEST) Interac Apple Pay and Google Pay - Elevated Error Rate

Processing over Interac is back to normal since 05:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions processed through Apple Pay and Google Pay starting at 04:30 CEST.

We are in communication with with our partner and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, August 27 2021, 10:10 PM (CEST) BANCO DO BRASIL S.A. - Elevated Refusal rate

Processing for BANCO DO BRASIL S.A. Visa payments is back to normal since 22:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed for BANCO DO BRASIL S.A. starting at 20:30 CET/CEST.

We are continuing to monitor and will provide an update when more information is available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, August 25 2021, 10:35 AM (CEST) Adyen for Platforms - API elevated response times and increased error rate

The issue resulting in elevated response times and an increased error rate for our Adyen for Platforms service has been resolved as of 11:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue in our platform resulting in elevated response times and an increased error rate for our Adyen for Platforms service starting 09:50 CEST.

As a result, some payout request, fund transfers and the creation and edition of submerchants will not be processed successfully and will require to be resubmitted once the unsuccessful processing response is received.

Adyen for Platform merchants will also not be able to see the latest transactions and balance in the Customer Area.

Our engineering team is engaged and working to resolve this issue. We will continue monitoring the progress and provide updates as they become available.

Please note that payment processing is not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, August 25 2021, 09:35 AM (CEST) Adyen - LIVE environment unscheduled maintenance, Wednesday August 25th 2021

The underlying issue resulting in Payment List and Case Management delays in the Customer Area as well as report generation has now been resolved.

Since 04:02 CEST August 27th 2021 our systems are completely up to date. Daily scheduled reports for August 25th are available while those for August 26th will become available as expected through the Customer Area.

This incident can be considered resolved. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Payment list and Case management delays in the Customer Area continue to decrease. At this point we expect our systems to be completely up to date by 02:00 CEST on August 27th 2021.

We currently expect the Settlement Detail Reports backlog to be available by 02:00 CEST August 27th.

We continue monitoring the situation closely and will provide new updates as new information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We currently see Payment list and Case management delays in the Customer Area resulting from this incident decreasing. At this point we expect our systems to be completely up to date by end of day August 26th CEST.

At 17:52 CEST August 26th 2021 we have started generating the backlog of reports corresponding to August 24th and August 25th. Merchants listening to notifications will receive new notifications with event code “REPORT_AVAILABLE” once these reports are generated and available for download.

We continue monitoring the situation closely and will provide new updates as new information becomes available. 

We continue working on resolving the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation. 

Our engineering team is urgently working to reduce the internal delays as quickly as possible. 

We currently expect to be able to start generating scheduled reporting corresponding to August 25th at 18:30 CEST on August 26th.

Note that payment processing and merchant payout is not affected by this issue.

We will provide a new update and further expected incident resolution timelines for Customer Area delays as soon as the information becomes available.

We continue working on a resolution for the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation. 

To prevent report inconsistencies, our daily scheduled reporting including but not limited to the Settlement Detail Report, Received Payment Detail Report and Dispute Reports will not be generated until the issue is resolved.

Our engineering team continues to urgently work on resolving the issue. While we currently don’t have a timeline for resolution, we will provide new updates as more information becomes available.

Note that payment processing and merchant payout is not affected by this issue.

We continue working on a resolution for the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation. 

To prevent report inconsistencies, our daily scheduled reporting including but not limited to the Settlement Detail Report, Received Payment Detail Report and Dispute Reports will not be generated until the issue is resolved.

Our engineering team continues to urgently work on resolving the issue. While we currently don’t have a timeline for resolution, we will provide new updates as more information becomes available.

Note that payment processing and merchant payout is not affected by this issue.

We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management. 

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on a resolution for the issue affecting the payment list view in the customer area, report generation and a delay for items submitted through case management. 

We will be sharing an update a follow-up update in the next hour.

The unscheduled maintenance window will be need to be extended until 15:00 CEST today.

The extension is required as a result of an internal issue currently affecting the payment list view in the customer area, report generation and a delay for items submitted through case management.

In the case of the payment list view, as a workaround, it is possible to find the payment in the Customer Area using the PSP reference in the URL (https://ca-live.adyen.com/ca/ca/accounts/showTx.shtml?pspReference=<InputPspRefHere>&txType=Payment).

Our engineering team continues working on a resolution for this issue. We will be sharing an update in the next hour.

The unscheduled maintenance on the LIVE environment for today, Wednesday August 25th 2021 will be extended until 12:00 CEST.

During this ongoing maintenance window, access to the LIVE Customer Area (ca-live.adyen.com) may be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.

We will make sure to send a closing system message once the maintenance has been completed.

Please note that payment processing will be unaffected by this maintenance.

Adyen will perform an unscheduled maintenance on the LIVE environment today, Wednesday August 25th 2021 between 09:30 and 10:30 CEST.

During the maintenance window, access to the LIVE Customer Area (ca-live.adyen.com) will be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.

We will make sure to send a closing system message once the maintenance has been completed.

Please note that payment processing will be unaffected by this maintenance.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Tuesday, August 24 2021, 02:45 PM (CEST) Notifications/Webhooks - Unexpected eventCode

The issue affecting our webhooks/notifications has been resolved as of 14:40 CEST.

Our engineering team has resolved attempted retrying of the incorrectly queued notifications. Merchants should be receiving notifications normally.

If you did not expect to receive eventCode AUTHENTICATION, please ignore the notifications. 

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue affecting our webhooks/notification service starting at 11:00 CEST on Monday August 23rd whereby some merchants may have incorrectly started receiving notifications with eventCode AUTHENTICATION.

No new notifications with eventCode AUTHENTICATION have been sent from 14:00 CEST.

Our engineering team has been engaged and is actively working on stoping the retrying of the affected notifications to resume sending the queued notifications for the affected merchants.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Monday, August 23 2021, 10:46 PM (CEST) Bancontact 3D Secure - Elevated error rate

3D Secure processing over Bancontact has returned back to normal since 23:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Bancontact 3D Secure authentications beginning at 22:30 CET/CEST.

We will reach out to Bancontact (BCMC) for feedback and provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 22 2021, 09:45 PM (CEST) Visa BR - Elevated Error rate

Processing over Visa BR is back to normal since 22:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 21:20 CET/CEST.

We have contacted the acquirer and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 22 2021, 02:04 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 17:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for captures processed through PayULatam in Peru starting at 08:40 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, August 21 2021, 08:30 AM (CEST) Mastercard 3D Secure - Elevated error rate


Processing over Mastercard is back to normal since 09:47hrs CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 08:00 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, August 21 2021, 06:36 AM (CEST) JCB Japan - Elevated Error rate


We detected an increase in errors for JCB Japan starting from 01:30 CEST.

We have addressed root cause and are pleased to inform you that processing is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Friday, August 20 2021, 09:57 PM (CEST) Pix - Elevated error rate

Processing over Pix is back to normal since 11:30 PM CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (suporte@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for PIX transactions when the shopper is paying using Nubank (Nu Pagamentos) starting around 08:00 PM CEST.

We have contacted Nubank and we will provide an update as soon as it becomes available.
Please contact Adyen Support (suporte@adyen.com) in case you have any questions.

Friday, August 20 2021, 09:36 AM (CEST) Issues processing new co-badged Bancontact/Visa Debit cards


One of Belgium’s major banks started issuing new Bancontact cards co-badged with Visa debit, replacing existing Maestro co-badged cards.

We have noticed acceptance issues for these new cards on some integrations, with instances such as shoppers being unable to enter card details, or being unable to select which card scheme is used.

We have identified a merchant account on this company account that is accepting Bancontact payments. Currently the following integrations are affected:

- Classic Checkout SDKs
- Classic Direct API integration - Dependent on merchant implementation
- Drop-in / Components below versions: 4.2.0 (Web)
- API-only - Dependent on merchant implementation

We have not found any issues for merchants using the following integrations:

- Point of Sale
- Classic Hosted Payment Pages (HPP)
- Drop-in / Components above the versions previously listed
- Pay by Link
- Drop-in / Components on iOS and Android

The new Bancontact cards are co-badged with Visa and a key difference is that they have a 16-digit card number (PAN), whereas this used to be 17 with Maestro.

For more information on the issues and ways in which you can fix this please visit the Adyen Docs page linked below. It is always strongly advised to move to the latest version of any integration: https://docs.adyen.com/payment-methods/bancontact/co-badged-cards

Thursday, August 19 2021, 09:07 AM (CEST) Customer Area Payment Search

Customer Area Payment Search is back to normal since 10:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue where some PSP references can not be found using the search function in the Customer Area, starting around 08:00 CEST.

Our engineering team is engaged and working to resolve this issue.

Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 17 2021, 09:57 AM (CEST) Bancontact - Elevated Refusal rate

Processing over Bancontact is back to normal since 09:56 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue on our platform resulting in an elevated refusal rate for transactions processed through Bancontact starting at 09:40 CEST.

Our engineering team is urgently looking into it. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 17 2021, 06:12 AM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 06:50 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 04:55 CEST.

They are mainly contributed by a single Brazilian issuer: PAGSEGURO INTERNET S.A.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 17 2021, 02:30 AM (CEST) KasikornBankMpgs - Elevated Error rate

Processing over KasikornBankMpgs is back to normal since 02:34 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 02:14 CEST.

We have contacted KasikornBankMpgs and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 17 2021, 02:29 AM (CEST) GlobalPaymentsTWMpgs - Elevated Error rate

Processing over GlobalPaymentsTWMpgs is back to normal since 02:34 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GlobalPaymentsTWMpgs starting at 02:14 CEST.

We have contacted GlobalPaymentsTWMpgs and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 16 2021, 08:28 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 21:39 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 20:02 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 16 2021, 03:48 PM (CEST) AdyenMasterCard_13445 - Elevated Refusal rate

Processing over Mastercard is back to normal since 16:42 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through AdyenMasterCard_13445 starting at 14:35 CEST.

The following issuers INTERNATIONAL CARD SERVICES BV and WESTPAC NEW ZEALAND LIMITED are refusing transactions with reason: 88 : Cryptographic failure.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 16 2021, 03:47 PM (CEST) AdyenMasterCard_13445 - Elevated Refusal rate

Processing over Mastercard is back to normal since 16:42 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through AdyenMasterCard_13445 starting at 14:35 CEST.

The following issuers INTERNATIONAL CARD SERVICES BV and WESTPAC NEW ZEALAND LIMITED are refusing transactions with reason: 88 : Cryptographic failure.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 16 2021, 06:26 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 07:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 05:24 CEST.

We will provide an update as soon as it becomes available. You can also follow updates on their status page: http://status.payulatam.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 15 2021, 08:00 AM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 07:57 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 07:44 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 15 2021, 06:55 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 06:15 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 23:20 CEST.

We will provide an update as soon as it becomes available. You can also follow check updates on their status page: http://status.payulatam.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, August 12 2021, 02:29 PM (CEST) Customer Area Payment Search

Customer Area Payment Search is back to normal. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue where some PSP references can not be found using the search function in the Customer Area, starting on August 12th around 10:00 CEST.

Our engineering team is engaged and working to resolve this issue.

Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, August 12 2021, 12:32 PM (CEST) MasterCard 3DS - Elevated error rate

Processing over MasterCard 3DS is back to normal since 13:50 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We identified an issue outside of our platform resulting in an elevated error rate for MasterCard 3DS transactions starting at 12:10 CEST.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, August 12 2021, 11:32 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 11:46 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 11:10 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 10 2021, 06:15 PM (CEST) Cartes Bancaires - Elevated Error rate

Processing over Cartes Bancaires is back to normal since 19:05 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cartes Bancaires starting at 17:40 CEST.

We have contacted Cartes Bancaires and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 10 2021, 01:14 PM (CEST) DirectEbanking (Sofort) - Elevated Error rate

Processing over DirectEbanking (Sofort) is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through DirectEbanking (Sofort) starting at 13:02 CEST.

We have contacted DirectEbanking (Sofort) and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 10 2021, 05:25 AM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 05:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ACQUIRER starting at 03:30 CEST.

This is mainly due to the scheduled maintenance by them (https://www.swish.nu/operating-info#private) and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 06:57 PM (CEST) DirectEbanking (Sofort) - Elevated Error rate

Processing over DirectEbanking (Sofort) is back to normal since 23:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Sofort starting at 18:20 CET/CEST.

We have contacted Sofort and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 03:45 PM (CEST) MoMo - Elevated Error rate

Processing over Momo is back to normal since 18:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 14:20 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 02:08 PM (CEST) Mbway - Elevated Error rate

Processing over MBway is back to normal since 16:20 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mbway starting at 12:00 CEST.

We have contacted Mbway and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 01:10 PM (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 14:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 12:15 CEST.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 12:16 PM (CEST) AdyenCartesBancaires - Elevated Error rate

Processing over Cartes Bancaires is back to normal since 13:14 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

AdyenCartesBancaires has confirmed that there is a system issue and are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in an elevated error rate for transactions processed through AdyenCartesBancaires starting at 11:55 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 09 2021, 05:45 AM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 05:53 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 05:32 CEST.

This is due to mainly due to Brazilian issuer: PAGSEGURO INTERNET S.A.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, August 08 2021, 05:00 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 08:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Interac has provided an update that the maintenance window is extended until 12:00 pm CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Interac has confirmed that this is due to the maintenance which is scheduled from 4:00 CET until 6:00 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 04:00 am CET

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, August 07 2021, 06:06 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 21:15 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 18:40 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing over PayULatam is back to normal since 18:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 17:58 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, August 07 2021, 09:46 AM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 11:16 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 09:01 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, August 05 2021, 04:56 PM (CEST) Diners - Elevated Error rate

Processing over Diners is back to normal since 17:01 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Diners starting at 15:53 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, August 05 2021, 02:09 PM (CEST) Test Customer Area - Intermittent degraded performance

The issue resulting in intermittent degraded performance for Adyen’s Test Customer Area (ca-test.adyen.com) has now been successfully resolved by our engineering team.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in intermittent degraded performance for Adyen’s Test Customer Area (ca-test.adyen.com).

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing and the Live Customer Area are not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Tuesday, August 03 2021, 02:20 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 03:18 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 01:32 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, August 03 2021, 12:27 AM (CEST) Visa - Elevated Error Rate

Processing over Visa is back to normal since 01:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Visa transactions starting at 00:13 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, August 02 2021, 02:00 PM (CEST) Notifications/Webhooks Issue

The intermittent issue affecting our webhooks/notification service starting at 11:20 CEST has now been fully resolved.

All backlog of pending notifications is sent out, and notifications are being processed in real time again.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

The intermittent issue affecting our webhooks/notification service starting at 11:20 CEST has now been successfully resolved by our engineering team.

As of 16:56 CEST merchants may begin seeing notifications successfully processing once again, however the process is working through the backlog of pending notifications and may not be immediately visible.

We will provide a new update once notifications are being processed in real time again.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to experience an intermittent issue affecting our webhooks/notification service starting at 11:20 CEST. As a result, merchants making use of our notification service may not receiving webhook notifications.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to experience an intermittent issue affecting our webhooks/notification service starting at 11:20 CEST. As a result, merchants making use of our notification service may not receiving webhook notifications.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are aware of an intermittent issue affecting our webhooks/notification service starting at 11:46 CEST. As a result, merchants making use of our webhook services may not receive notifications.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

July 2021

Saturday, July 31 2021, 05:01 AM (CEST) PayPal - Elevated Error rate

Processing over PayPal is back to normal since 05:37 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

PayPal has confirmed that they are experiencing a system issue affecting multiple products and they are working to resolve it as soon as possible.

Merchants may be encountering an elevated number of the following errors:

- 10001 Internal Error for SOAP and NVP API calls.
- HTTP 500 error for REST API calls

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, July 29 2021, 08:20 AM (CEST) AdyenBCMC - Elevated Error rate

Processing over AdyenBCMC is back to normal since 14:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

AdyenBCMC has confirmed that they are experiencing a system issue involving 3DS and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenBCMC starting at 06:00 CEST.

We have contacted AdyenBCMC and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 29 2021, 06:46 AM (CEST) AdyenJCB - Elevated Error rate

Processing over AdyenJCB is back to normal since 07:20 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenJCB starting at 06:10 CEST.

We have contacted JCB Team and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 28 2021, 09:03 PM (CEST) 3DS1 and 3DS2 - Elevated error rate

Processing through Visa is back to normal since 22:06 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to observe an issue outside our platform affecting Visa transactions. We will continue monitoring and update as we receive information from the Visa technical team.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS transactions starting at 20:30 CET/CEST.

We will contact with Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, July 27 2021, 07:00 AM (CEST) Razer Merchant Services (formerly Molpay) - Elevated Error rate

Processing over Razer Merchant Services (formerly Molpay) is back to normal since 09:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Razer Merchant Services (RMS) has confirmed that they are experiencing a system issue since 06:45 CET/CEST and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing over Razer Merchant Services (formerly Molpay) is back to normal since 07:05CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (formerly Molpay) starting at 06:52 CET/CEST.

We have contacted Razer Merchant Services and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, July 26 2021, 11:23 AM (CEST) NETSPOS - Elevated Error Rate

Processing over NETSPOS is back to normal since 11:17 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NETSPOS starting at 11:01 CEST.

We have contacted Nets and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, July 26 2021, 08:29 AM (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 08.32 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 08:22 hrs CET/CEST.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, July 25 2021, 03:56 PM (CEST) Visa 3DS1 - Elevated error rate

Elevated error rate for Visa 3DS1 transactions has been stopped as of 20:00 CET/CEST.

We will continue monitoring closely and provide a new update if required.

We are yet to receive feedback on root cause of the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Correction to the initial message. 

We identified an issue outside of our platform resulting in elevated refusals for Visa 3DS1,  receiving authentication response: A, transactions starting at 11:19 CEST.

This is mainly impacting French issuers, issuer country: FR. 

This can impact Visa and Cartes Bancaires authorisation rates.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Cartes Bancaires 3DS1 transactions starting at 11:19 CEST.

We have contacted Cartes Bancaires and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, July 25 2021, 08:53 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 09:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 08:45hrs CET/CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, July 23 2021, 11:25 PM (CEST) Pix - Elevated Error rate

Processing over Pix is back to normal since 01:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix starting at 21:00 CEST.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 22 2021, 07:54 PM (CEST) PrimeiroPay - Elevated Error rate

Processing over PrimeiroPay is back to normal since 19:55 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PrimeiroPay starting at 19:18 CET/CEST.

We have contacted PrimeiroPay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, July 22 2021, 06:33 PM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 18:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for Rabobank and ABN AMRO starting at 18:00 CET/CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 22 2021, 06:24 PM (CEST) Doku - Elevated Error rate

Processing over Doku is back to normal since 18:41 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 17:36 CET/CEST.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 22 2021, 05:51 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 18:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 17:38 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 21 2021, 05:46 PM (CEST) Swish - Elevated Error rate

Elevated error rate for Swish transactions has been resolved as of 22:00 hrs CEST.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We are still seeing errors in transactions processed through Swish. This issue is still outside our platform and being investigated by Swish.

We will continue monitoring and update as we receive information from the Swish technical team.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 14:05 CET/CEST.

The affected issuing bank is Nordea. They'll provide an update once resolved.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 21 2021, 10:09 AM (CEST) AdyenBCMC - Elevated Error rate

Processing over AdyenBCMC is back to normal since 10:05 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through AdyenBCMC starting at 09:49 CEST.

We are working on resolving the issue and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 21 2021, 08:09 AM (CEST) Visa - Elevated Error Rate

Processing over Visa is back to normal since 08:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in elevated error rate for Visa transactions starting at 07:45 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 21 2021, 06:13 AM (CEST) Eftpos - Elevated Refusal rate

Processing over Eftpos for cards issued by Commonwealth Bank is back to normal since 06:14 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Eftpos on cards issued by Commonwealth Bank starting at 03:30 CEST.

We have contacted Eftpos and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, July 20 2021, 02:38 PM (CEST) TWINT - Elevated Error rate

Processing over TWINT is back to normal since 14:32 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through TWINT starting at 13:27 CET/CEST.

We have contacted TWINT and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, July 18 2021, 10:11 AM (CEST) Billdesk - Elevated Error rate

Processing over Billdesk is back to normal since 15:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Billdesk have informed us that multiple issuers are still experiencing unexpected downtime.

Billdesk are in touch with the banks to understand the issue and will provide an update at the earliest.

Processing over Billdesk is back to normal since 15:45 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Billdesk have informed us that multiple issuers are experiencing unexpected downtime.

Billdesk are in touch with the banks to understand the issue and will provide an update at the earliest.

Billdesk have informed us at 15:05 CEST, that also Punjab National Bank Netbanking transactions are affected.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.

Billdesk have informed us that also HDFC UPI Transactions are affected.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.

Billdesk have informed us that also ICICI UPI Transactions is experiencing unexpected downtime.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Billdesk starting at 10:00 CEST.

Billdesk have informed us that State Bank of India Netbanking Transactions is experiencing unexpected downtime.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.
Sunday, July 18 2021, 07:44 AM (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 14:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 05:50 CEST.

Razer Merchant Services (RMS) have informed us that FPX Bank CIMBClicks is experiencing unexpected downtime.

For direct updates, merchants may visit the following link for the latest information: https://status.merchant.razer.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, July 18 2021, 07:20 AM (CEST) Mastercard Brazil - Elevated error rate

MasterCard processing in Brazil has returned to normal since 08:02 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside our platform resulting in an elevated error rate for MasterCard transactions processed in Brazil starting 05:05 CEST.

We have contacted MasterCard and an update will be provided as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Saturday, July 17 2021, 02:56 PM (CEST) Barclays - Elevated Error rate

Processing over Barclays is back to normal since 14:55 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Barclays starting at 14:30 CEST.

We have contacted Barclays and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, July 17 2021, 01:15 PM (CEST) Blik - Elevated Error Rate

Processing over Blik is back to normal since 13:47 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 09:45 CEST.

We have contacted Blik and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, July 16 2021, 03:03 PM (CEST) Amazon Pay - Elevated Error rate

Amazon Pay has identified the issue and fixed the problem. Processing over Amazon Pay is back to normal since Jul 16, 2021, 19:26:34 CEST.
We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amazon Pay starting at Jul 14, 2021, 05:09 CEST.

The error is a technical issue on the side of Amazon Pay, and they are urgently working on a resolution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, July 16 2021, 06:20 AM (CEST) Tap - Elevated Error rate

Processing over Tap is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Tap starting at 05:50 CEST.

We are monitoring and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 15 2021, 11:13 AM (CEST) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 11:46 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 10:03 CEST.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 14 2021, 03:10 PM (CEST) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 00:30 CEST (15th July). We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at July 13th at 18:30 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, July 13 2021, 03:18 PM (CEST) NCB - Elevated Error rate

Processing over NCB is back to normal since 16:35 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NCB starting at 13:30 CEST.

We have contacted NCB and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, July 10 2021, 08:12 PM (CEST) Westpac - Elevated Error Rate


Processing over Westpac is back to normal since 20:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Westpac starting at 20:00 CET/CEST.

We have contacted Westpac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, July 10 2021, 02:22 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 15:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 13:56 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, July 07 2021, 09:41 AM (CEST) Delay in the processing of modifications

The issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) has been resolved.

Our engineering team continues to monitor the platform and will provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

The issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 07:00 CEST and other (non-critical) services is ongoing.

Our engineering team continues to work on a solution. The delays are still reducing. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 07:00 CEST. Other (non-critical) services might also be delayed.

Our engineering team is involved and is urgently working on a solution. The delays are starting to reduce. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, July 06 2021, 03:53 AM (CEST) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 04:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 03:38 CEST.

We have contacted CreditEuropeBankRussia and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, July 05 2021, 01:30 PM (CEST) Cartes Bancaires 3DS2 - Elevated error rate

A fix has been deployed for the issue that caused an elevated error rate for Cartes Bancaires 3DS2 transactions. The issue has been resolved as of 16:03 CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Cartes Bancaires 3DS2 transactions starting at 11:25 CEST.

We have contacted Cartes Bancaires and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, July 05 2021, 08:25 AM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 08:31 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 08:05 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, July 03 2021, 07:49 PM (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 22:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Processing over PayUZA is back to normal since

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 19:30 CET/CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 01 2021, 07:45 PM (CEST) Swish - Elevated Error rate

Elevated error rate for Swish transactions has been resolved as of 20:06 hrs CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 19:20 CET/CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 01 2021, 01:16 PM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 13:13 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 12:53 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 01 2021, 01:08 PM (CEST) BoletoBancarioSantander - Elevated Error Rate

Processing over BoletoBancarioSantander is back to normal since 15:41 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 08:20 CEST.

We have contacted the Boleto team and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, July 01 2021, 07:09 AM (CEST) KasikornBank - Elevated error rate

Processing over KasikornBank is back to normal since 08:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 06:30 CEST.

We have contacted KasikornBank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, January 25 2021, 12:20 PM (CET) WeChat Pay and Alipay - Executive order issued January 5th 2021

In reference to the system messages in January 2021 regarding payment processing for Alipay and WeChatPay, The United States issued an Executive Order on June 9th, 2021 revoking the prior Executive Orders impacting Alipay and WeChat Pay.

Further details can be found at: https://www.federalregister.gov/documents/2021/06/11/2021-12506/protecting-americans-sensitive-data-from-foreign-adversaries

Additionally, the Secretary of Commerce has rescinded the Identification of Prohibited Transactions with respect to TikTok and the Identification of Prohibited Transactions with respect to WeChat. The US government is continuing to evaluate on an ongoing basis.

We do not expect further developments on this topic, and will only provide updates if new government action is taken.

As before, we will continue to process Alipay and WeChat Pay under our standard terms and conditions.


The United States issued an Executive Order impacting Alipay and WeChat Pay on January 5th, 2021.

The order could go into effect after 45 days, on February 19th. We are waiting on the US Secretary of Commerce for further guidance on the implications for the use of Alipay and WeChat Pay in the US, and by persons and companies under jurisdiction of US law.

Until clarification is provided we will continue to process Alipay and WeChat Pay under our standard terms and conditions.

For further information on the order please see:
https://trumpwhitehouse.archives.gov/presidential-actions/executive-order-addressing-threat-posed-applications-software-developed-controlled-chinese-companies/

We will update you once we have more information.

June 2021

Wednesday, June 30 2021, 06:08 PM (CEST) Performance issue in the US starting at 17:42 CEST

We can confirm that the reported performance issue in the US has been resolved.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Performance for US endpoints has recovered from 18:00 CEST.

This issue mainly affected a subset of idempotency requests, with elevated response times in the US.

We will provide a new update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are currently experiencing degraded performance for merchants connecting to our US endpoints since 17:42 CEST.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Wednesday, June 30 2021, 10:45 AM (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 16:22 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 09:42 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, June 30 2021, 07:56 AM (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing through Razer Merchant Services (RMS) is back to normal since 14:16 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 06:05 CEST.

Razer Merchant Services (RMS) have informed us that a number of FPX Banks are experiencing unexpected downtime.

For direct updates, merchants may visit the following link for the latest information: https://status.merchant.razer.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, June 30 2021, 02:49 AM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 02:52 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 02:32 CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, June 29 2021, 08:29 AM (CEST) Notifications/Webhooks - Incomplete data

The issue affecting our webhooks/notification service has been resolved as of 08:00 CEST.

This issue impacted notifications for some transactions using Real Time Account Updater. Impacted notifications which included the value "null\/null" for the expiryDate field are not able to be re-sent. Merchants who are experiencing issues consuming these notifications should temporarily adjust their logic to allow the expiryDate field to contain a “null” value.

API responses were not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are aware of an issue affecting our webhooks/notification service starting at 12:31 CEST on Friday June 25th. As a result, some merchants making use of our notification service may be receiving notifications with incomplete data.

More specifically, notifications for some transactions using Real Time Account Updater with eventCode AUTHORISATION were sent with value "null\/null" for the expiryDate field.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Tuesday, June 29 2021, 05:26 AM (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 05:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 05:06 CET/CEST.

We have contacted Molpay/ Razer Merchant Services and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 28 2021, 01:06 PM (CEST) Oney - Elevated Error rate

Payment processing through Oney is back to normal since 13:12 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 12:15 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 28 2021, 11:29 AM (CEST) Delay in the processing of modifications since 11:15 CEST

The processing of modifications (such as refunds, captures and cancellations) has returned to normal since 12:50 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 11:15 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 28 2021, 08:36 AM (CEST) [Resolved] Mastecard 3DS - Elevated error rate


Elevated error rate for Mastercard 3DS transactions occurred between 28th June 2021 07:45 CET and 08:04 CET has been resolved by Mastercard as of 08:05 CET/CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, June 28 2021, 06:11 AM (CEST) GCash - Elevated Error rate

GCash processing is back to normal since 06:00 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for GCash transactions processed via AntFinancial starting at around 05:30 CEST.

We are in touch with AntFinancial and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, June 27 2021, 09:05 PM (CEST) BancoSabadell - Elevated Error rate

Payment processing through BancoSabadell is back to normal since 09:08 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BancoSabadell starting at 18:00 CET/CEST.

We have contacted the acquirer and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, June 27 2021, 08:31 AM (CEST) AdyenMasterCard_SMS_BR_16205 - Elevated Error rate

Processing for MasterCard has returned to normal as of 07:45 CEST.

We will continue to monitor and provide any updates if necessary.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenMasterCard_SMS_BR_16205 starting at 06:40 CET/CEST.

We have contacted Mastercard team and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, June 23 2021, 08:49 PM (CEST) ABN - Elevated Error rate

iDeal processing for ABN cardholders is back to normal since 21:20 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 20:10 CEST resulting in a higher than usual error rate for ABN transactions.

For more information visit the iDeal status page: https://beschikbaarheid.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions
Tuesday, June 22 2021, 03:55 PM (CEST) DOKU - Elevated Error rate

Processing over Doku is back to normal since 16:01 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 15:38 CEST.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, June 22 2021, 01:51 PM (CEST) EMS - Increased Refusal rate

Processing over EMS is back to normal since 14:42 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an increased refusal rate for transactions processed through EMS starting at 12:49 CEST.

We have contacted EMS. Their engineering team is investigating the issue. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 21 2021, 10:47 AM (CEST) Adyen for Platforms - Elevated error rate for account modification calls

The reported issue has been resolved for new modification calls from 11:50 CEST.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Starting at 10:16 CEST, we have identified an issue with Adyen for Platforms resulting in an increased failure rate for account modification calls.

Our engineering team has been engaged and is urgently working to resolve the issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Friday, June 18 2021, 04:50 PM (CEST) MPGS - Elevated Error rate

Processing over MPGS is back to normal since 17:19 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed over MPGS (MasterCard Payment Gateway Service) at 16:24 CEST.

Acquirers:
- GlobalPaymentsTWMpgs
- BankAlfalahMpgs
- KasikornBankMpgs
- HSBCAsia

We have contacted MPGS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions
Thursday, June 17 2021, 07:52 AM (CEST) ABN - Elevated Error rate

iDeal processing for ABN cardholders is back to normal since 08:40 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 06:18 CEST resulting in a higher than usual error rate for ABN transactions.

For more information visit the iDeal status page: https://beschikbaarheid.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions
Thursday, June 17 2021, 06:39 AM (CEST) AdyenIdeal - Elevated Error rate

Processing over iDeal has returned to normal since 08:40 CEST

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting at 06:18 CEST resulting in a higher than usual error rate for AdyenIdeal transactions.

For more information visit the iDeal status page: https://beschikbaarheid.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions
Wednesday, June 16 2021, 08:44 PM (CEST) Multiple Acquirers - Elevated Error rate

Processing over the acquirers is back to normal.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through acquirers listed below starting at 20:00 CET

Acquirers:
- GlobalPaymentsTWMpgs
- BankAlfalahMpgs
- NCB

We are contacting the involved acquirers and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions
Wednesday, June 16 2021, 09:21 AM (CEST) Mastercard 3DS - Elevated error rate

Elevated error rate for Mastercard 3DS transactions has been resolved as of 09:45 CET/CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Mastercard 3DS transactions starting at 09:00 CET/CEST.

We are in contact with Mastercard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 14 2021, 12:21 PM (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 12:34 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 12:01 CEST.

We have contacted Molpay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 14 2021, 09:18 AM (CEST) Degraded performance recurring payments

The issue has been resolved at 08:43 CEST

We have identified an issue starting at 08:38 CEST and resolved at 08:43 CEST affecting the performance of recurring payments.

Responses from Adyen will include errorCode "701 : Server could not process request" (status: 500).

Our engineering team has been engaged and is urgently working on resolving this issue. We will provide a new update in the next 30 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Monday, June 14 2021, 05:18 AM (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 05:22 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 05:00 CEST.

We have contacted Molpay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, June 12 2021, 09:14 PM (CEST) GiroPayWGZ - Elevated Error rate

Processing over GiroPayWGZ is back to normal since 21:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 21:00 CET/CEST.

We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, June 12 2021, 11:32 AM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 11:27 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 11:05 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, June 12 2021, 07:27 AM (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 07:05 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 06:30 CEST.

We have contacted Molpay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, June 11 2021, 11:39 PM (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 23:35 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 23:00 CET/CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, June 11 2021, 04:57 PM (CEST) NETSPOS - Elevated Error Rate

Processing over NETSPOS is back to normal since 17:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NETSPOS starting at 15:30 CEST.

We have contacted NETSPOS and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, June 11 2021, 02:28 PM (CEST) Visa 3DS1 - Elevated Error Rate

Error rate for Visa 3DS1 authentications has returned to normal since 14:30 CEST.

Our team continues monitoring performance and we will make sure to share further updates if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3DS1 authentications starting at 14:04 CEST.

We will provide an update as soon as it becomes available.

For more information regarding 3DS errors, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740-3DS-Elevated-Errors-Explained).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, June 11 2021, 02:14 AM (CEST) SantanderBrazil - Elevated Error rate

Processing over SantanderBrazil is back to normal since 02:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SantanderBrazil starting at 02:10 CET/CEST.

We have contacted SantanderBrazil and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, June 10 2021, 05:59 PM (CEST) PrimeiroPay - Elevated Error rate

Processing over PrimeiroPay is back to normal since 01:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PrimeiroPay starting at 17:14 CEST.

We have contacted PrimeiroPay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, June 10 2021, 06:16 AM (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 07:05 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Molpay starting at 05:53 CEST.

We are working to find the root cause and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, June 09 2021, 11:53 AM (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 11:56 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 11:20 CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, June 08 2021, 11:39 AM (CEST) Delay in the processing of modifications since 10:42 CEST

The observed issues resulting in increased response times for merchants processing modifications (such as refunds, captures and cancellations) has been resolved as of 12:43 CEST.

Processing times for the remaining modifications is gradually returning back to normal as our systems continues to offset the delay originally caused by the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Our engineering team continues working in a solution for the identified delay in the processing of modifications (such as refunds, captures and cancellations) starting at 10:42 CEST.

We will provide an update on the progress in the next hour.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 10:42 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, June 08 2021, 06:42 AM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL for ING cardholders is back to normal since 07:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for iDEAL transactions performed by Rabobank cardholders starting at 06:25 CET.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, June 08 2021, 02:11 AM (CEST) Tap - Elevated Error rate

Processing over Tap is back to normal since 04:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Tap starting 8 June 0035 CET/CEST.

We are monitoring and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, June 07 2021, 07:03 PM (CEST) Gcash (via AntFinancialOSP) - Scheduled Maintenance Underway

The Gcash via AntFinancialOSP maintenance work has been completed. Processing of Gcash has returned to normal.

We will continue to monitor and provide an update if needed.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Gcash via AntFinancialOSP is performing maintenance to their systems on between 2021-06-08 00:01:00 (UTC+8) and 2021-06-08 03:00:00 (UTC+8), and all the service will be unavailable during that time period.

We are seeing that some payment processing of Gcash via AntFinancialOSP is impaired during this maintenance window.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Monday, June 07 2021, 04:05 PM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL for ING cardholders is back to normal since 17:40 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for iDEAL transactions performed by ING cardholders starting at 15:52 CEST.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, June 06 2021, 12:33 AM (CEST) Oney - Elevated Error rate


Payment processing through Oney is back to normal since 03:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 00:00 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, June 04 2021, 02:34 PM (CEST) MB WAY - Elevated Error Rate


Payment processing through MB WAY is back to normal since 14:00 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 02:00 CEST, resulting in a higher than usual error rate for MB WAY transactions.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, June 03 2021, 08:15 PM (CEST) Sofort via DirectEbanking - Elevated Error rate


Processing over SOFORT (DirectEbanking) is back to normal since 20:55 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 20:03 CEST.

We've reached out to SOFORT and are investigating the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, June 03 2021, 01:42 PM (CEST) Sofort via DirectEbanking - Elevated Error rate

Processing over SOFORT (DirectEbanking) is back to normal since 13:46 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 13:12 CEST.

We've reached out to SOFORT and are investigating the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, June 03 2021, 12:20 PM (CEST) Degraded performance in Europe starting at 12:06 CEST


We see external connectivity and performance for merchants connecting to our European datacenters has recovered from 12:30 CEST.

The observed degradation is external to the Adyen platform and the result of degraded inbound and outbound internet connectivity towards our European datacenters.

We will continue monitoring closely and provide new updates if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue which may be resulting in degraded performance for merchants connecting to European endpoints starting at 12:06 CEST.

We are currently investigating and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Thursday, June 03 2021, 11:49 AM (CEST) GiroPayWGZ - Elevated Error Rate

Processing over GiroPayWGZ is back to normal since 18:55 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 10:07 CEST.

We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, June 03 2021, 08:31 AM (CEST) BoletoBancarioSantander - Elevated Error rate


Processing over BoletoBancarioSantander is back to normal since 09:22 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 08:00 CEST.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, June 02 2021, 07:20 AM (CEST) Shopper DNA visualisation delay

The issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualizations for some transactions has been resolved.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualisations for some transactions.

Our development team is urgently working to resolve this issue.

Please note that risk score calculations and risk checks performed during payment processing are not affected by this visualisation issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Wednesday, June 02 2021, 12:15 AM (CEST) ABN - Elevated Error Rate


iDeal processing for ABN cardholders is back to normal since 01:00 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 00:03 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, June 01 2021, 07:38 PM (CEST) Issue affecting automated captures - June 1st

We have now successfully recaptured the transactions affected by the automated capture issue reported on June 1st.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

At 15:00 CEST on June 2nd we have started recapturing the transactions affected by the reported issue with automated captures on June 1st.

This automated process will gradually capture the affected authorisations. We currently expect it to complete before midnight CEST.

We will provide new updates as soon as they become available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue affecting automated captures processed between 10:55 and 14:29 CEST on June 1st which is resulting in transactions remaining on Authorised status. Automated captures are captures automatically triggered by the Adyen platform instead of being created through our API or Customer Area.

Concretely this incident affects merchants that have configured an automated "Capture Delay" for any of their merchant accounts as well as Point of Sale transactions.

The incident has been resolved for new captures processed after 14:29 CEST. Merchants that manually capture through the API or the Customer Area are unaffected by the incident altogether.

Our development team is urgently working to recapture the affected transactions. We will provide a new update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Tuesday, June 01 2021, 02:28 AM (CEST) ElavonViaConex - Elevated Error Rate

Processing over ElavonViaConex returned to normal since 03:55 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ElavonViaConex starting at 02:00 CEST.

We have contacted Elavon and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, June 01 2021, 12:27 AM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 00:28 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 00:02 CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

May 2021

Monday, May 31 2021, 02:46 PM (CEST) POS terminal boarding issues


The reported issue with new POS terminal boarding has been resolved as of 15:20 CEST.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue that may be resulting in merchants being unable to board new POS terminals.

Our engineering team has been engaged and is urgently working to resolve this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Monday, May 31 2021, 04:21 AM (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 04:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 04:10 CEST.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, May 30 2021, 07:35 PM (CEST) 3DS2 - Elevated Error Rate (Visa RReq)

Elevated error rate for Visa 3DS2 (RReq) transactions has been resolved as of 22:00 CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for Visa 3DS2 authentications beginning at 18:40 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

This may result in transactions having status: "Error" with response: "RReq not received from DS"

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, May 30 2021, 07:15 AM (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 07:15 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 07:03 CET.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, May 29 2021, 08:21 PM (CEST) Westpac - Elevated Error Rate


Processing over Westpac is back to normal since 21:00 CET.

We will continue monitoring.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Westpac starting at 20:00 CEST.

Westpac has informed us that they are performing maintenance to their systems.

For additional information, please refer to https://www.qvalent.com/#maintenance-anchor

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Saturday, May 29 2021, 06:09 PM (CEST) Visa Elevated Error Rate


Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 19:00 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in elevated error rate for Visa authentications starting at 16:40 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, May 29 2021, 11:31 AM (CEST) Barclays - Elevated Error rate

Processing over Barclays is back to normal since 12:10 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Barclays starting at 10:46 CEST.

We have contacted Barclays and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, May 29 2021, 04:44 AM (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 04:50 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 04:33 CET.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, May 28 2021, 06:29 PM (CEST) Swish - Elevated Error rate


Processing over Swish is back to normal since 19:00 CEST.

We will continue monitoring.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 17:42 CEST.

For additional information, please refer to https://www.swish.nu/operating-info

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, May 28 2021, 10:49 AM (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 10:55 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 10:40 CEST.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, May 28 2021, 05:24 AM (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 05:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 05:13 CET.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, May 27 2021, 08:55 PM (CEST) Visa 3DS1 - Elevated Error Rate


Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 14:00 PDT.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We identified an issue outside of our platform resulting in elevated error rate for Visa 3DS1 authentications beginning at 11:20 PDT.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, May 27 2021, 12:18 PM (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 12:18 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 11:42 CEST.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, May 26 2021, 11:12 PM (CEST) Intermittent connectivity issues on Visa


The issue resulting in intermittent connectivity issues on Visa was resolved at 14:10 PDT.

We continue to actively monitor the situation.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue resulting in intermittent connectivity issues and degraded performance for merchants using visa acquiring starting at 13:40 PDT.

As of 14:00 PDT, response times have returned to normal levels.

We continue to actively monitor the situation.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Wednesday, May 26 2021, 10:23 PM (CEST) Paypal- Elevated Refusal rate

PayPal processing is back to normal since 22:31 CEST.

We will continue to monitor.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for acquirer Paypal starting at 22:10 CEST.

We have contacted Paypal and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, May 26 2021, 07:22 AM (CEST) ABN - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since 09:30 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

ABN is still working to resolve the issue as soon as possible.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting at 05:25 CET resulting in a higher than usual refusal rate for iDeal transactions performed by ABN cardholders for issuers Triodos and ING.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, May 25 2021, 09:33 PM (CEST) Twint - Elevated error rate


Processing over Twint is back to normal since 23:37 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 13:00 CEST resulting in an elevated error rate for Twint transactions.

We have contacted Twint and they are working on a resolution.

We will provide a new update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Tuesday, May 25 2021, 11:17 AM (CEST) Bancontact - Elevated error rate

Processing over Bancontact (BCMC) is back to normal since 11:55 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting at 07:30 CEST resulting in an elevated error rate for Bancontact (BCMC) transactions.

We have contacted Bancontact and they are working on a resolution.

We will provide a new update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Monday, May 24 2021, 11:21 PM (CEST) Blik - Elevated error rate


Processing over Blik is back to normal since 01:35 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 22:17 CET.

We have contacted Blik and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, May 22 2021, 07:41 PM (CEST) Visa 3DS1 - Elevated Error Rate

Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 19:40 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for Visa 3DS1 authentications beginning at 18:00 CET.

We will provide an update as soon as it becomes available.

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, May 21 2021, 05:04 PM (CEST) MPGS - Elevated Error rate

Processing over MPGS is back to normal since 17:41 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed over MPGS (MasterCard Payment Gateway Service) at 16:24 CEST.

Affected Acquirers:
- GlobalPaymentsTWMpgs
- HSBCAsia
- BankAlfalahMpgs
- EBL
- KasikornBankMpgs
- NCB

We have contacted MPGS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through acquirers listed below starting at 16:24 CEST.

Acquirers:
- GlobalPaymentsTWMpgs
- HSBCAsia
- BankAlfalahMpgs
- EBL
- KasikornBankMpgs
- NCB

We are contacting the involved acquirers and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, May 21 2021, 04:35 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 04:15 CET.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, May 20 2021, 07:29 PM (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 21:16 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 18:42 CEST.

PayULatam has informed of emergency maintenance to address the issue. Their status page can be found at http://status.payulatam.com/

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, May 20 2021, 05:00 PM (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 17:11 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 16:20 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, May 20 2021, 11:45 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 14:21 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:11 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, May 19 2021, 02:52 PM (CEST) Degraded performance recurring payments


The reported recurring payments issue has been resolved as of 14:58 CEST.

We will continue monitoring the situation and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue starting at 14:23 CEST affecting the performance of recurring payments. Responses from Adyen will include errorCode "701 : Server could not process request" (status: 500).

Our engineering team has been engaged and is urgently working on resolving this issue. We will provide a new update in the next 30 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Wednesday, May 19 2021, 11:45 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 14:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:40 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, May 19 2021, 09:36 AM (CEST) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 09:55 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 09:00 CEST.

We have contacted AdyenInterac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, May 19 2021, 03:35 AM (CEST) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 03:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 03:00 CET.

We have contacted CreditEuropeBankRussia and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, May 18 2021, 02:14 PM (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 16:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since approximately 12:09 CEST.

We will provide an update as soon as it becomes available. You can also follow check updates on their status page: http://status.payulatam.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, May 18 2021, 04:43 AM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 04:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 03:45 CEST.

Swish has informed us that they are currently performing maintenance and it is scheduled to end today at 04:45 CEST. We will update you once we can confirm that it has been completed.

For additional information: https://www.swish.nu/operating-info

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, May 17 2021, 07:09 PM (CEST) Elo - Elevated Error rate


Processing over Elo is back to normal since 20:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 18:30 CET/CEST.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, May 16 2021, 04:26 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 04:10 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, May 16 2021, 01:55 AM (CEST) iDEAL - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since May 16th - 02:31 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting May 16 - 01:24 CET, resulting in a higher than usual error rate for iDeal transactions performed by ABN AMRO cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, May 15 2021, 03:38 AM (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 03:49 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (soporte@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since approximately 03:12 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, May 15 2021, 03:13 AM (CEST) Interac - Elevated Error Rate

Processing for payments over Interac has returned to normal as of 03:29 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 03:05 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, May 14 2021, 10:29 PM (CEST) Banorte - Elevated Error Rate

Payment processing through Banorte has returned back to normal since 00:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Banorte starting at 20:00 CEST.

Merchants will see "R : Declined by Payworks (PAYW-3003)" in the acquirer response.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, May 12 2021, 04:47 PM (CEST) iDEAL - Elevated Error Rate

Processing over iDEAL is back to normal since 16:58 CEST.

We will continue monitoring and provide a new update if required. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting 16:10 CEST, resulting in a higher than usual error rate for iDeal transactions.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, May 12 2021, 02:02 AM (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since May 12th 2021 03:12 AM CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (soporte@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since approximately 01:50 CEST.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, May 11 2021, 04:41 PM (CEST) Mbway - Elevated Error Rate

The issue resulting in elevated error rate for Mbway transactions was resolved as of 19:30 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting 11 May - 15:00 CEST, resulting in a higher than usual error rate for Mbway transactions.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, May 11 2021, 03:32 AM (CEST) Swish - Elevated Error Rate

Processing over Swish is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for Swish transactions starting at 03:01 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, May 09 2021, 05:01 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 08:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 04:10 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 04:10 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, May 08 2021, 07:04 AM (CEST) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 13:29 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 06:45 CEST.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, May 06 2021, 01:53 PM (CEST) Intermittent connectivity issues in Europe between 13:21 and 13:26 CEST


We experienced a network connectivity issue in our systems resulting in intermittent degraded performance for our European endpoints starting 13:21.

Our engineering team has been engaged and performance has been restored as of 13:26 CEST. We will continue monitoring the situation closely in the event that further intervention is required.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.

Wednesday, May 05 2021, 08:39 PM (CEST) MasterCard 3DS1 - Elevated Error Rate

We identified an issue outside of our platform. Elevated error rate for MasterCard 3DS1 authentications beginning at 19:58 CEST.

Error rate for MasterCard authentication attempts has returned to normal at approximately 20:02 CEST.

No action required; this is an alert for an issue which has already resolved.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, May 04 2021, 05:45 PM (CEST) Customer Area - Selection of merchant account not available

The identified issue affecting the selection of merchant accounts within the Customer Area has been resolved as of 18:25 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue in the Customer Area starting at 14:33 CEST by which some users are not able to select or switch merchant accounts.

Our engineering team is currently working on a solution for this issue. We will provide an update as soon as a fix has been deployed to resolve this issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, May 04 2021, 10:32 AM (CEST) GiroPay - Elevated Error Rate

Processing over GiroPay is back to normal since 10:33 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for GiroPay transactions starting at 09:25 CEST.

We have contacted GiroPay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, May 03 2021, 08:56 AM (CEST) Swish - Elevated Error Rate

Processing over Swish is back to normal since 09:34 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing over Swish is back to normal since 09:34 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Swish transactions starting at 08:16 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, May 03 2021, 03:41 AM (CEST) 3DS2 - Elevated Error rate

Elevated error rate for 3DS authentication processed through issuer NU PAGAMENTOS SA has been resolved as of 04:30 CET 3rd May.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for 3DS2 authentication processed through issuer NU PAGAMENTOS SA starting at 20:30 CET, 2nd May.

Some transactions are falling back to 3DS1 or authentication is not being performed.

No action is needed from your end and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, May 02 2021, 05:21 AM (CEST) SoftBank - Elevated Error Rate

Processing over SoftBank is back to normal since 06:25 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SoftBank starting at 04:25 CET.

We have contacted SoftBank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, April 30 2021, 05:26 PM (CEST) Visa 3D Secure 1 - Elevated Error Rate


Error rate for Visa 3DS1 authentications returned to normal at approximately 23:00 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an increase in Visa 3D Secure 1 errors .

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, April 29 2021, 08:01 PM (CEST) ElavonViaConex - Elevated Error Rate


Processing over Elavon is back to normal since 23:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ElavonViaConex starting at 17:00 CET

We have contacted Elavon and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

April 2021

Friday, April 30 2021, 05:18 PM (CEST) iDEAL - Elevated Error Rate

Processing over iDEAL is back to normal since 17:28 CEST.

We will continue monitoring and provide a new update if required. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting 16:59 CEST, resulting in a higher than usual error rate for iDeal transactions.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, April 28 2021, 06:26 AM (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 06:40 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 06:10 CET.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, April 26 2021, 02:55 AM (CEST) AdyenMasterCard_AU - Elevated latency

Processing over AdyenMasterCard_AU is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are continuing to see an issue outside of our platform resulting in an elevated latency for transactions processed through AdyenMasterCard_AU which started at 02:10 CET, 26 April 2021.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

It has also brought to our attention that the issue is related to the outage in Commonwealth bank as seen in https://www.commbank.com.au/about-us/support/commbank-incidents.html

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated latency for transactions processed through AdyenMasterCard_AU starting at 02:10 CET, 26 April 2021.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

 

Sunday, April 25 2021, 08:48 AM (CEST) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 11:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 08:30 CEST.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, April 24 2021, 06:26 AM (CEST) Visa 3DS1 - Elevated Error Rate

Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 06:30 CET.

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for Visa 3DS1 authentications beginning at 05:50 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, April 22 2021, 04:36 PM (CEST) IDEAL - Elevated Error rate

iDeal processing for Knab cardholders is back to normal since April 22nd 17:50 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting April 22 - 15:50:00 CET, resulting in a higher than usual error rate for iDeal transactions performed by Knab cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, April 19 2021, 01:47 PM (CEST) PayPal - Elevated Error rate

Processing over PayPal is back to normal since 13:41 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 13:22 CEST resulting in a higher than usual error rate for PayPal transactions.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions
Monday, April 19 2021, 03:57 AM (CEST) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to observe an issue outside of our platform resulting in an elevated error rate for transactions processed through the CreditEuropeBankRussia starting at 03:51 CEST.

We have reached out to the acquirer and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 03:51 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, April 18 2021, 04:25 PM (CEST) Intermittent connectivity issues in Europe starting at 15:01 CEST


We have detected a DDOS attack on our systems that may have resulted in occasional connectivity issues and degraded performance for our European endpoints between 15:01 CEST and 15:29 CEST.

Our engineering team has been able to successfully contain the issue starting 15:13 and since then, we have seen the DDoS attack subside at 15:29 CEST. Our engineering team continues monitoring the situation closely in the event that further intervention is required.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.

Saturday, April 17 2021, 08:46 PM (CEST) EPS - Elevated error rate


The maintenance scheduled for Saturday April 17th 2021 has been successfully completed.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Payment method (EPS) has informed us that they are performing maintenance to their systems April 17th to April 18th between 20:00 and 02:00 CEST.

As a result, EPS processing will be intermittently disrupted during the maintenance window.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for EPS transactions starting at 20:14 CEST.

We have contacted EPS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, April 15 2021, 07:45 AM (CEST) Diners - Elevated Error rate

Processing over Diners is back to normal since 08:17 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Diners starting at 07:22 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, April 14 2021, 04:59 PM (CEST) Swish - Elevated Error Rate

Processing over Swish is back to normal since 19:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for Swish transactions starting at 16:35 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, April 13 2021, 09:24 PM (CEST) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 21:18 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 20:52 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, April 13 2021, 09:41 AM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 10:20 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 06:25 CEST

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, April 11 2021, 05:49 PM (CEST) Intermittent connectivity issues in Europe between 17:16 CEST and 17:25 CEST

This incident can be considered resolved. Network instability has recovered as of 18:27 CEST.

Our technical teams continue to monitor the situation and we will update you further should it be necessary.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Starting from 17:56 CEST up until 18:07 CEST, we had seen additional intermittent impact. As of this time, response times have returned to normal levels.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have detected a DDOS attack on our systems that may have resulted in occasional connectivity issues and degraded performance for our European endpoints between 17:16 CEST and 17:25 CEST.

Although the DDOS attack has subsided, our engineering team continues monitoring the situation closely in the event that further intervention is required.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
Sunday, April 11 2021, 05:07 PM (CEST) 3DS1 - Elevated Error Rate

Processing for Visa and Mastercard 3DS1 authentication has returned to normal since 18:27 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for 3DS1 authentications beginning at 16:30 CEST.

We have reached out to Visa and Mastercard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, April 11 2021, 04:00 PM (CEST) 3DS1 - Elevated Error Rate

Processing for Visa 3DS1 authentication has returned to normal since 16:08 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS1 authentications beginning at 15:43 CEST.

We have reached out to Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, April 11 2021, 11:01 AM (CEST) 3DS1 - Elevated Error Rate

Processing for Visa 3DS1 authentication attempts has returned to normal since 11:50 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS1 authentications beginning at 10:34 CEST.

We have reached out to Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, April 10 2021, 09:48 PM (CEST) Swish - elevated error rate

Swish processing is back to normal since 21:50 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at Sat, 10 Apr 2021 21:17 CEST resulting in a higher error rate when making a Swish payment.

For more information, please visit the Swish status page: https://www.swish.nu/operating-info

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, April 10 2021, 03:07 PM (CEST) Intermittent connectivity issues in Europe between 13:57 CEST and 14:20 CEST

This incident can be considered resolved. Network instability has recovered as of 16:34 CEST.

Our technical teams continue to monitor the situation and we will update you further should it be necessary.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified a second DDoS attack targeting our European endpoints starting 16:31 CEST.

As of 16:34 CEST, response times have returned to normal levels following intervention from our engineering teams.

We continue to actively monitor the situation and will provide an update in the next 30 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have detected a DDOS attack on our systems that may have resulted in occasional connectivity issues and degraded performance for our European endpoints between 13:57 CEST and 14:20 CEST.

Although the DDOS attack has subsided, our engineering team continues monitoring the situation closely in the event that further intervention is required.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
Friday, April 09 2021, 04:57 PM (CEST) Delay in the processing of modifications since 15:35 CEST

The observed issues resulting in elevated response times for merchants processing of modifications (such as refunds, captures and cancellations) is getting resolved as of 21:05 CEST


Please contact Adyen Support (support@adyen.com) in case you have any questions.

The observed issues resulting in elevated response times for merchants processing of modifications (such as refunds, captures and cancellations) is getting resolved as of 21:05 CEST

We will continue monitoring and provide a new update when the situation is fully back to normal.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Our engineering team identified the issue and the processing of modifications (such as refunds, captures and cancellations) the delay is shortening since 16:45 CEST.

We will provide an update when the situation is back to normal.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 15:35 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, April 09 2021, 12:19 PM (CEST) Adyen - Report generation delay

The issue affecting the delayed generation of automatically scheduled reports and manually requested reports via our Customer Area has now been resolved.

In the case of automatically schedule reports, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE once a report is available for download within the Finance section in the Customer Area. 

We are currently experiencing an issue resulting in a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area. 

We will provide a further update at 14:00 CEST.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Friday, April 09 2021, 06:52 AM (CEST) Visa 3DS1 - Elevated Error Rate

Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 07:00 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for Visa 3DS1 authentications beginning at 05:40 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, April 08 2021, 09:53 PM (CEST) Degraded performance in North America

The observed issues resulting in elevated response times for merchants connecting to Adyen's North America endpoints have been resolved as of 13:16 PDT.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

The observed issues resulting in elevated response times for merchants connecting to Adyen's North America endpoints have been resolved as of 13:16 PDT.

We will continue monitoring and provide a new update if required.

We will provide a final update in the following 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in elevated response times for merchants connecting to Adyen's North America endpoints starting at 12:25 PDT.

We are currently investigating and will provide an update soon.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Thursday, April 08 2021, 07:53 PM (CEST) PayPal - elevated error rate

Processing over PayPal is back to normal since 19:40 CEST.
We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at Thu, 08 Apr 2021 18:40 CET resulting in a higher error rate when making a payment.

PayPal users may be experiencing "Things don't appear to be working at the moment. Please try again later." errors accessing the PayPal website (www.paypal.com)
Impacted PayPal Products/APIs: Express Checkout, Online Checkout, Homepage, Account

For more information visit the PayPal status page: https://www.paypal-status.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, April 08 2021, 04:15 PM (CEST) Acquirer - elevated error rate EPS

Processing over EPS is back to normal since 16:48 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through EPS starting at 14:36 CEST.

We have contacted EPS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, April 07 2021, 11:26 AM (CEST) STAR - Elevated Error rate

Processing over STAR is back to normal since 14:57 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to observe an issue outside of our platform resulting in an elevated error rate for transactions processed through the STAR debit network starting at 10:02 CEST.

Our engineering team is currently working together with our partner STAR to resolve the issue.

We will provide another update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through the STAR debit network starting at 10:02 CEST.

We have contacted STAR and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, April 06 2021, 06:51 PM (CEST) GCash - Elevated Error Rate

GCash processing is back to normal since 21:00 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for GCash transactions processed via AntFinancial starting at 17:55 CEST.

We have contacted AntFinancial and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, April 06 2021, 11:49 AM (CEST) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 12:02 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 11:32 CEST.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, April 06 2021, 10:52 AM (CEST) Visualization delays in the Customer Area

The issue affecting the generation of visualizations within the Customer Area has now been resolved.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue within our Customer Area resulting in a delay in the generation of Shopper DNA visualisations, transaction list page being empty and search functionality not returning results for some search queries starting 09:45 CEST.

Our development team is working to resolve this issue.

Please note that risk score calculations, risk checks performed during payment processing and payment processing is not affected by this issue.

Friday, April 02 2021, 03:43 PM (CEST) Delay in the processing of modifications since 12:30 CEST

The processing of modifications (such as refunds, captures and cancellations) has returned to normal since 17:45 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Our engineering team identified the issue and the processing of modifications (such as refunds, captures and cancellations) the delay is shortening since 16:00 CEST.

We will provide an update when the situation is back to normal.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 12:30 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, April 01 2021, 11:08 PM (CEST) Barclays - Elevated Error rate

Processing over Barclays is back to normal since 23:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Barclays starting at 22:30 CEST.

We have contacted Barclays and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, April 01 2021, 10:37 AM (CEST) Mbway - Elevated Error Rate

The issue resulting in elevated error rate for Mbway transactions was resolved at 10:40 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting April 1st - 04:00 CEST, resulting in a higher than usual error rate for Mbway transactions.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, April 01 2021, 09:37 AM (CEST) Intermittent connectivity issues starting at 09:23 CEST

This incident can be considered resolved. Network instability has recovered as of 09:37 CEST.

Our technical teams continue to monitor the situation and we will update you further should it be necessary.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

The reported DDOS attack has subsided. Network instability has recovered as of 09:37 CEST.

We continue monitoring the situation closely and will close the incident in the next 15 minutes if there are no updates.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have detected a DDOS attack on our systems that may result in occasional connectivity issues and degraded performance starting at 09:23 CEST.

We have activated our DDOS mitigation strategy. We will continue to work to contain the impact and monitor the situation.

We will keep you informed of any updates via this page (www.adyen.com/status).

March 2021

Monday, March 29 2021, 01:07 PM (CEST) American Express Brazil - Degraded performance

The issue resulting in degraded performance for transactions processed through American Express in Brazil was resolved at 15:14 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in degraded performance for transactions processed through payment method Amex Express in Brazil starting at 11:40 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, March 29 2021, 12:10 PM (CEST) Cartes Bancaires via Arkea - Elevated Errors

The issue resulting in degraded performance for transactions processed through payment method Cartes Bancaires via Arkea was resolved at 14:50 CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Acquirer / Payments Performance

We have identified an issue resulting in degraded performance for transactions processed through payment method Cartes Bancaires via Arkea starting at 11:15 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, March 28 2021, 12:41 AM (CET) iDEAL - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since March 28th - 01:00 CET. We will continue to monitor and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting Mar 27 - 23:28:00 CET, resulting in a higher than usual error rate for iDeal transactions performed by ABN AMRO cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, March 25 2021, 08:15 PM (CET) Visa 3D Secure Elevated Error Rate

The elevated error rate for (Santander) 3DS transactions has been resolved as of 20:46 CET.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We are investigating an increase in errors affecting some (Santander) 3DS transactions beginning 17:30 CET.

We have contacted the acquirer and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, March 24 2021, 07:27 AM (CET) Oney - Elevated Error rate

Payment processing through Oney is back to normal since 07:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 05:30 CET.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, March 24 2021, 04:58 AM (CET) PayULatam - Elevated Error Rate

PayULatam processing is back to normal since approximately 05:30 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since approximately 04:00 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, March 23 2021, 01:02 PM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 13:11 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 12:35 CET.

We will provide an update as soon as it becomes available. The status of PayUZA can also be tracked here: https://payuafrica.statuspage.io/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, March 23 2021, 10:56 AM (CET) 3DS2 - Elevated Error Rate

The elevated error rate for a particular ACS affecting 3DS2 (RReq) transactions has been resolved as of 11:00 CET.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for a particular ACS affecting 3DS2 authentications beginning at 09:30 CET.

We are in contact with the ACS and will provide an update as soon as it becomes available.

This may result in transactions having status: "Error" with response: "RReq not received from DS"

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, March 22 2021, 03:50 PM (CET) Vipps - Elevated Error rate


Processing over Vipps is back to normal since 17:05 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We are still seeing an elevated error rate for transactions processed through Vipps starting March 22 at 14:05 CET.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

We will continue monitoring and provide an update once available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 14:05 CET.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

We will continue monitoring and provide an update once available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, March 22 2021, 01:03 PM (CET) Vipps - Elevated Error rate

Processing over Vipps is back to normal since 13:07 CET. We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 12:45 CET.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

We will continue monitoring and provide an update once available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, March 21 2021, 02:12 AM (CET) iDEAL - Elevated Error Rate

iDeal processing for ING cardholders is back to normal since 06:00 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 01:50 CET resulting in a higher than usual error rate for iDeal transactions performed by ING cardholders. Other iDeal banks are not affected by this issue.

We will provide an update as soon as it becomes available. The status of each iDeal bank can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, March 20 2021, 09:23 PM (CET) Elo - Elevated Error Rate


Processing for payments over Elo has returned to normal as of 13:30 PDT

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 13:05 PDT

We have contacted Elo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, March 20 2021, 01:31 PM (CET) Interac - Elevated Error Rate

Processing for payments over Interac has returned to normal as of 14:12 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 13:00 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, March 19 2021, 02:44 AM (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 04:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 01:00 CET.

Swish has informed us that they are currently performing maintenance and it is scheduled to end today at 04:00 CET. We will update you as soon as we confirm that is completed.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, March 18 2021, 12:25 PM (CET) PayULatam - Elevated Error Rate


Processing over PayULatam is back to normal.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 09:52 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, March 18 2021, 08:24 AM (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 12:35 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 03:50 CET

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, March 17 2021, 03:06 PM (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 16:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 11:03 CET

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, March 17 2021, 11:55 AM (CET) GiroPayWGZ - Elevated Error Rate

Processing over GiroPayWGZ is back to normal since 12:19 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 11:07 CET.

We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, March 17 2021, 08:52 AM (CET) Degraded performance in Europe between 08:34 and 08:43 CET

Payment processing for merchants connecting to Adyen's European endpoints has fully returned back to normal as of 08:43 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in elevated response times for merchants connecting to Adyen's European endpoints starting at 08:34 CET.

As of 08:43 CET, response times have returned to normal levels following intervention from our engineering teams.

We continue to actively monitor the situation and will provide an update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Wednesday, March 17 2021, 03:05 AM (CET) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 02:10 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, March 16 2021, 01:33 PM (CET) AdyenDiners - Elevated Error rate

Processing over AdyenDiners is back to normal since 16:05 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenDiners starting at 13:04 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, March 16 2021, 11:53 AM (CET) Visa Directory Server Errors

Elevated error rate for Visa Authentication services has been resolved as of 11:50 CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform.
Elevated error rate on Visa Authentication services (3DS1 and 3DS2) beginning at 11:05 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, March 16 2021, 06:34 AM (CET) Network instability in Europe starting at 05:45 CET

Payment processing for merchants connecting to Adyen's European endpoints has fully returned back to normal as of 06:14 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in intermittent connectivity issues and degraded performance for merchants using APAC acquiring connecting to Adyen's European endpoints starting at 05:45 CET.

As of 06:14 CET, response times have returned to normal levels following intervention from our engineering teams.

We continue to actively monitor the situation and will provide an update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Monday, March 15 2021, 10:51 AM (CET) iDEAL - Elevated Error Rate


iDeal processing for ABN AMRO and ING cardholders is back to normal since 11:05 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 10:33 CET resulting in a higher than usual error rate for iDeal transactions performed by ING & ABN AMRO cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, March 14 2021, 05:36 AM (CET) Interac - Elevated Error Rate


Processing for payments over Interac has returned to normal as of 12:25 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 04:20 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, March 13 2021, 07:55 PM (CET) PayPal - Elevated Error rate


Processing over PayPal is back to normal since 20:21 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 19:25 CEST resulting in a higher than usual error rate for PayPal transactions. Merchants can see an increase in '10001: Internal error' response codes from PayPal.

For more information visit the Paypal status page: https://www.paypal-status.com/

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

Friday, March 12 2021, 04:36 PM (CET) Recurring service - Degraded performance


Due to a technical issue which has now been resolved, Adyen’s Recurring service experienced degraded performance between 16:04 CET and 16:21 CET for tokenized payments and retrieving tokenized payment details.

The issue has been solved by our technical teams and processing has returned to normal as of 16:21 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Thursday, March 11 2021, 03:44 AM (CET) PayULatam - Elevated Error Rate


Acquirer / Payments Performance

PayULatam processing is back to normal since 04:00 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 02:45 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, March 10 2021, 05:45 PM (CET) GCash - Elevated Error Rate

GCash processing is back to normal since 20:00 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 17:00 CET resulting in a higher than usual error rate for GCash transactions.

GCash has confirmed they are performing maintenance. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
 

Wednesday, March 10 2021, 04:49 PM (CET) 3DS2 - Elevated error rate


We are no longer observing an elevated error rate for Visa 3DS2 Challenge transactions (previously resulting in an increase of "RReq not received from DS" errors).

The situation is back to normal.
Routing to 3DS2 is effective again from 15:50 CET.

We are still monitoring the situation.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We continue to observe an elevated error rate for Visa 3DS2 transactions. This may result in transactions ending in Error with response "RReq not received from DS".

We've started routing Visa 3DS2 transactions through the 3DS1 fallback as of 21:57 CET

And we will still keep monitoring and provide a new update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We continue to observe an elevated error rate for Visa 3DS2 transactions.

This may result in transactions ending in Error with response "RReq not received from DS".

We will provide a new update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS2 transactions starting at 16:18 CET.

We have reached out to Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, March 10 2021, 03:49 PM (CET) iDEAL - Elevated Error Rate


iDeal processing for ABN cardholders is back to normal since 16:28 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 14:50 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, March 09 2021, 03:14 PM (CET) Sofort via DirectEbanking - Elevated Error rate


Processing over SOFORT (DirectEbanking) is back to normal since 15:27 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 15:00 CET.

We are in contact with SOFORT and investigating the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, March 08 2021, 03:44 PM (CET) GiroPayWGZ - Elevated Error Rate


Processing over GiroPayWGZ is back to normal since 09:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 15:10 CET.

We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, March 06 2021, 02:52 PM (CET) Recurrent payments - Configuration issues on new or modified aliases and shopper accounts

Creation or modification of aliases and recurrent payment details for shopper profiles has been restored since 15:45 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue starting at 14:52 CET affecting the configuration of new recurrent payments on shoppers’ accounts. As a result, creation or modification of aliases and recurrent payment details for shopper profiles are temporarily unavailable. Performing changes on already existing shopper accounts will not be affected by this issue.

Our engineering team has been engaged and is urgently working on resolving this issue. We will provide a new update in the next 30 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Saturday, March 06 2021, 09:00 AM (CET) 3DS1 - Elevated error rate

3DS1 - Elevated error rate

Processing of Visa 3DS1 transactions has returned to normal as of 10:15 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

3DS1 - Elevated error rate

We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS1 transactions starting at 09:00 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

Thursday, March 04 2021, 03:28 AM (CET) Banamex - Elevated error rate

Processing over Banamex is back to normal since 05:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banamex starting at 02:50 CET/09:50 GMT+8.

We have contacted Banamex and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, March 03 2021, 06:53 PM (CET) PayUZA - Elevated Error Rate

Processing over PayUZA is back to normal since 20:10 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 18:35 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, March 03 2021, 06:25 PM (CET) Trustly - Elevated Error Rate

Processing over Trustly has returned to normal as of 19:10 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) should you have any additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Trustly starting at 17:45 CET.

We have contacted Trustly and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, March 03 2021, 01:36 PM (CET) Adyen degraded performance

Payment processing has fully recovered as of 13:50 CET.

We will continue monitoring and provide a new update if required.


We are currently experiencing degraded performance for transactions processed through the Adyen platform.

Merchants may be experiencing and elevated error rate and elevated response times since 13:24 CET.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Wednesday, March 03 2021, 01:21 PM (CET) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 13:30 CET. 

We will continue monitoring and provide a new update if required. 


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 13:03 CET.

We have contacted CreditEuropeBankRussia and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, March 03 2021, 10:25 AM (CET) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 10:47 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 10:07 CET.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, March 03 2021, 08:11 AM (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 20:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 04:15 CET/10:15 GMT+8.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, March 02 2021, 08:37 AM (CET) Maybank - Elevated Error rate


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 05:30 CET/11:30 GMT+8.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, March 02 2021, 06:30 AM (CET) KasikornBankMpgs - Elevated Error Rate

Processing over KasikornBankMpgs is back to normal since 07:30 CET. 

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 05:30 CET/12:30 GMT+8.

We have contacted KasikornBank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, March 02 2021, 05:13 AM (CET) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 05:20 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 05:00 CET/12:00 GMT+8.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, March 01 2021, 09:59 PM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 01:10 CET. 

We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 21:35 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, March 01 2021, 05:36 PM (CET) Degraded performance for APAC acquiring

Payment processing through Adyen acquiring in APAC region has fully recovered as of 17:37 CET.

We will continue monitoring and provide a new update if required.


We are currently experiencing degraded performance for transactions processed through Adyen acquiring in APAC region.

Merchants may be experiencing and elevated error rate and elevated response times for transactions processed through Adyen acquiring in Australia, Singapore, New Zealand and Hong Kong since 17:06 CET.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Monday, March 01 2021, 05:14 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 18:55 CET. 

We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 16:44 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, February 27 2021, 07:10 PM (CET) UK 3DS1 authentication response (PaRes) equal to U

As of 16:00 CET the issue is now resolved on the issuers/ACS side.

The number of PaRes with a U value for UK issuers is back to normal.

No action is required. Please contact Adyen Support (support@adyen.com) in case you have additional questions

We continue to see authentication response: U in the PaRes for some UK issuers.

We have escalated this with the issuer's Access Control Server (ACS).

We will provide an update as soon as it becomes available. Please contact Adyen Support (support@adyen.com) in case you have any questions.


We identified an issue outside of our platform resulting in authentication response: U in the PaRes for some UK issuers.

This can have an impact if you are using the post-authorization liability shift fraud check.

Transactions with an authentication response equal to U might be declined because of this check (depending on the score attached to this check).


Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, February 27 2021, 06:51 PM (CET) 3DS2 - Elevated error rate (Visa RReq)

The elevated error rate for Visa 3DS2 (RReq) transactions has been resolved as of 28th March 18:50 CET.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We continue to see an elevated error rate for Visa 3DS2 (RReq) transactions starting at 18:01 CET.
RReq issue will be seen as rawAcquirerResponse: RReq not received from DS

We are in contact with Visa and will provide an update as soon as it becomes available. No action is required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

February 2021

Sunday, February 28 2021, 05:53 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 19:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 17:21 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, February 28 2021, 04:47 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 17:00 CET. 

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 16:12 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, February 28 2021, 07:16 AM (CET) KasikornBankMpgs - Elevated Error rate

Payment processing through Kasikorn Bank MPGS is back to normal since 16:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are still seeing errors in transactions processed through Kasikorn Bank MPGS.

We will continue monitoring and update as we receive information from the Kasikorn Bank MPGS technical team.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside our platform resulting in an elevated error rate for transactions processed via KasikornBankMpgs starting today at 05:15 CEST.

We have contacted the affected parties and if you have configured backup acquiring, we will automatically re-route traffic where possible.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, February 27 2021, 12:56 PM (CET) Maybank - Elevated Error Rate

Processing over Maybank is back to normal since 13:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for payments processed via Maybank starting at 12:40 CET.

We have contacted Maybank and we will provide an update shortly.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, February 26 2021, 05:07 PM (CET) WireCard - Elevated Error Rate

Payment processing through WireCard is back to normal since 23:50 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through WireCard starting at 09:30 CET.

We have reached out to WireCard regarding the issue and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

Friday, February 26 2021, 11:00 AM (CET) BancoSabadell - Elevated Error Rate

Payment processing through BancoSabadell is back to normal since 13:10 CET.

We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BancoSabadell starting at 10:40 CET.

We have reached out to BancoSabadell regarding the issue and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

Friday, February 26 2021, 09:29 AM (CET) Oney - Elevated Error rate

Payment processing through Oney is back to normal since 09:10 CET.

We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 01:00 CET 26/02/2021.

Oney is aware of the issue and we will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, February 26 2021, 07:10 AM (CET) KasikornBankMpgs - Elevated Error rate

Payment processing through Kasikorn Bank MPGS is back to normal since 23:50 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Kasikorn Bank MPGS with HDFC BANK LIMITED issuer bank starting at 15:30 CET 25/02/2021.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, February 26 2021, 04:27 AM (CET) BancoSabadellRedsys - Elevated Error Rate

Payment processing through BancoSabadellRedsys is back to normal since 05:20 CET. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BancoSabadellRedsys starting at 04:05 CEST.

We have reached out to BancoSabadellRedsys regarding the issue and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

Friday, February 26 2021, 12:19 AM (CET) LaCaixa - Elevated Error Rate

Payment processing through LaCaixa is back to normal since 01:35 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through LaCaixa starting at 23:30 CEST.

We have reached out to LaCaixa regarding the issue and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

Thursday, February 25 2021, 09:09 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 21:45 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, February 25 2021, 11:23 AM (CET) Maybank - Elevated Error Rate

Processing over Maybank is back to normal since 15:00 CET. We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for payments processed via Maybank starting at 04:00 CET.

We have contacted Maybank and we will provide an update shortly.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, February 25 2021, 10:59 AM (CET) Ratepay - Elevated Error rate

Processing over Ratepay is back to normal since 11:05 CET. 

We will continue monitoring and provide a new update if required.


We have identified an issue outside our platform resulting in an elevated error rate for Ratepay transactions starting at 10:50 CET.

We are in contact with Ratepay and investigating the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, February 25 2021, 09:57 AM (CET) Recurring service - Degraded performance


Due to a technical issue which has now been resolved, Adyen’s Recurring service experienced intermittent degraded performance between 08:26 and 08:37 CET for tokenized payments.

Merchants will have experienced either “server could not process request” or HTTP 500 “Unknown” errors for a subset of transactions during the above timeframe.

The issue has been solved by our technical teams and processing has returned to normal as of 08:37 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Wednesday, February 24 2021, 09:17 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 01:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to see an elevated error rate for transactions processed through PayU Latam.

We will provide another update as soon as it becomes available. 

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, February 24 2021, 09:17 AM (CET) Sofort via DirectEbanking - Elevated Error rate

Processing over SOFORT (DirectEbanking) is back to normal since 09:30 CET. 

We will continue monitoring and provide a new update if required.


We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 09:10 CET.

We are in contact with SOFORT and investigating the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, February 23 2021, 08:46 PM (CET) Swish - Elevated Error Rate

Processing over Swish is back to normal. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for Swish transactions starting at 20:00 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, February 23 2021, 06:34 PM (CET) Gcash Scheduled Maintenance

Processing over Gcash is back to normal.

We will continue monitoring and provide a new update if required.


Gcash has informed us that they are currently performing maintenance to their systems from 17:00 CET to 19:00 CET

As a result, Gcash processing will be intermittently disrupted during the maintenance window.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Tuesday, February 23 2021, 12:16 PM (CET) Cloud Terminal API - Degraded performance

The intermittent issue affecting processing for Cloud Terminal API has been resolved.

Our technical team will continue to monitor the situation. We will provide a new update if necessary.

Please contact Adyen Support (possupport@adyen.com) in case you have additional questions.

We have identified an intermittent issue affecting processing over the Cloud Terminal API for a subset of terminals using Adyen version 1.59.

Our engineering team has been engaged and is actively working to resolve the situation having identified the cause.

We will provide a new update as soon as available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Monday, February 22 2021, 12:20 PM (CET) Cartes Bancaires - Elevated Error rate

Processing over Cartes Bancaires is back to normal since 12:17 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified a technical issue resulting in an elevated error rate for transactions processed through Cartes Bancaires starting at 11:38 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, February 20 2021, 07:54 AM (CET) Doku - Elevated Error rate

Processing over Doku is back to normal since 09:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 07:30 CET.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, February 19 2021, 04:59 PM (CET) ELO - Elevated Error rate

Processing over ELO is back to normal since 17:21 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ELO starting at 16:25 CET.

We are in contact with ELO and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, February 17 2021, 02:50 AM (CET) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia has returned to normal since 03:30 CET. 

We will continue monitoring and provide a new update if required. 

Please contact Adyen Support (support@adyen.com) in case you have additional questions
 


We have identified an issue resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 02:00 CET.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Tuesday, February 16 2021, 10:09 AM (CET) Customer Area - Intermittent degraded performance

The performance of Adyen's Customer Area (ca-live.adyen.com) is back to normal since 11:04 CET.

Note that payment processing was not affected by this issue.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue resulting in intermittent degraded performance for Adyen’s Customer Area (ca-live.adyen.com) starting at 09:00 CET.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Tuesday, February 16 2021, 04:14 AM (CET) AdyenCUPExpressPay - Elevated Error Rate

Processing over AdyenCUPExpressPay has returned to normal since 10: 57 CET. 

We will continue monitoring and provide a new update if required. 


We have identified an issue resulting in an elevated error rate for transactions processed through AdyenCUPExpressPay starting at 09:03 CET.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Tuesday, February 16 2021, 03:54 AM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 03:56 CET. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 03:47 CET.
We are in contact with PayULatam and will provide an update as soon as it becomes available, also the latest updates can be found on http://status.payulatam.com/.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Monday, February 15 2021, 04:45 PM (CET) iDEAL - Elevated Error Rate


We have identified an issue outside of our platform starting at 16:25 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, February 15 2021, 01:16 PM (CET) Revolut - Elevated Error rate

We have identified a temporary issue outside of our platform resulting in an elevated error rate for transactions processed through Revolut starting at 11:40 CET. 

The processing for Revolut cardholders is back to normal since 12:20 CET. We will continue to monitor and provide a new update if required. The status of Revolut can also be tracked here: https://www.revolut.com/system-status

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Monday, February 15 2021, 08:57 AM (CET) AdyenDiners - Elevated Error rate

Processing over Diners Club has returned to normal. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

The issue we identified outside of our platform resulting in an elevated error rate and increased latency for transactions processed through AdyenDiners starting yesterday is still ongoing. 

Discover confirmed the issue is on their side and are working on a solution.  

We will continue to monitor and provide a new update if required.

The issue we identified outside of our platform resulting in an elevated error rate and increased latency for transactions processed through AdyenDiners starting Monday is still ongoing. 

Discover confirmed the issue is on their side and are working on a solution.  

We will continue to monitor and provide a new update if required.

The issue we identified outside of our platform resulting in an elevated error rate and increased latency for transactions processed through AdyenDiners starting yesterday is still ongoing.

Discover confirmed the issue is on their side and are working on a solution.

We will continue to monitor and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenDiners starting at 08:00 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Sunday, February 14 2021, 12:52 PM (CET) ABN - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since 13:20 CET. 

We will continue to monitor and provide a new update if required.

We have identified an issue outside of our platform starting at 12:25 CET resulting in a higher than usual refusal rate for iDeal transactions performed by ABN cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions. 

Friday, February 12 2021, 02:04 PM (CET) Vipps - Elevated Error rate

Processing over Vipps is back to normal since 19:00 CET 12th February. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 14:04 CET. 

For more details you can consult the Vipps status page: https://vipps.statuspage.io/ 

We will continue monitoring and provide an update once available. 

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, February 12 2021, 01:37 PM (CET) Vipps - Elevated Error rate

Processing over Vipps is back to normal since 13:37 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 11:27 CET.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

We will continue monitoring and provide an update once available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, February 11 2021, 09:17 AM (CET) Soft Declines on 3DS1 Strongly Authenticated Transactions

Soft declines for 3DS1 strongly authenticated transactions on cardBin: 492010, 513260 have now resolved effective 07.00hrs CET.

We have identified an issue outside of our platform resulting in soft declines for 3DS1 strongly authenticated transactions on cardBin: 492010, 513260.

We are currently in contact with the schemes on this and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, February 10 2021, 05:00 PM (CET) iDEAL - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since 17:00 CET. 

We will continue to monitor and provide a new update if required.

We have identified an issue outside of our platform starting at 16:15 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders. 

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, February 10 2021, 04:26 PM (CET) Adyen - Issues in the processing of RevenueProtect and Tokenisation requests processed in Europe

Due to an issue that has now been resolved, we experienced an increased amount of errors in the processing of Tokenisation and RevenueProtect requests processed in Europe between 14:54 CET and 15:45 CET.

Merchants can now resubmit unsuccessful tokenisation requests for processing.

Affected requests processed through Adyen’s RevenueProtect service may have experienced degraded performance in the execution ShopperDNA, velocity risk checks, custom risk rules and external risk checks.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, February 09 2021, 09:53 AM (CET) PayMaya - Elevated Error Rate

Processing over PayMaya is back to normal since 09:50 CET. We will continue monitoring and provide a new update if required. 

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 09:06 CET.  

We have contacted PayMaya and we will provide an update as soon as it becomes available.  

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, February 08 2021, 05:39 PM (CET) PayMaya - Elevated Error Rate

Processing over PayMaya is back to normal since 01:10 CET. We will continue monitoring and provide a new update if required. 

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 14:39 CET. 

We have contacted PayMaya and we will provide an update as soon as it becomes available. 

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Monday, February 08 2021, 01:59 PM (CET) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 15:39 CET. We will continue monitoring and provide a new update if required. 

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 12:06 CET. 

We have contacted Payzone and we will provide an update as soon as it becomes available. 

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, February 06 2021, 05:34 AM (CET) MultiBanco - Elevated Error Rate

Processing over MultiBanco (CompraFacil) is back to normal since 07:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for MultiBanco transactions starting at 03:55 CET.

We are in contact with CompraFacil and will share updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, February 05 2021, 11:14 AM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 13:25 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:50 CET.
We are in contact with PayULatam and will provide an update as soon as it becomes available, also the latest updates can be found on http://status.payulatam.com/.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Thursday, February 04 2021, 03:30 AM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 03:32 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 02:55 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, February 02 2021, 04:40 AM (CET) Ratepay - Scheduled maintenance


Processing over RatePay is back to normal since 08:45 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We are still seeing errors in transactions processed through RatePay even after their Maintenance window.

We have contacted RatePay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


RatePay has informed us that they will perform maintenance to their systems on the following dates and timing:

Outage Date : Tuesday, 02/02/2021
Outage Time : 4:30 am to 5:00 am CET
Duration : 0:30 Minutes.

As a result, payment processing through Ratepay may be intermittently unavailable during this maintenance window.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


RatePay has informed us that they will perform maintenance to their systems on the following dates and timing:

Outage Date : Tuesday, 02/02/2021
Outage Time : 4:30 am to 5:00 am CET
Duration : 0:30 Minutes.

As a result, payment processing through Maybank may be intermittently unavailable during this maintenance window.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Monday, February 01 2021, 05:53 PM (CET) Update on PSD2 SCA Rollout


Starting from the first of February 2021 (01/02/2021) we have seen widespread enforcement of PSD2 from Spanish issuers.

We continue monitoring performance closely. Please contact Adyen Support (support@adyen.com) if you have any questions.

Monday, February 01 2021, 07:19 AM (CET) GrabPay - Elevated Error rate

Processing over GrabPay is back to normal since 07:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GrabPay starting at 06:30 CET.

We have contacted GrabPay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

January 2021

Sunday, January 31 2021, 03:47 AM (CET) MPGS - Elevated Error Rate

Processing over MPGS is back to normal since 03:22 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for MPGS transactions starting at 03.00hrs CET.

We have contacted relevant acquiring banks and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, January 29 2021, 07:38 AM (CET) Swish - Elevated Error Rate

The error rate for Swish transactions has returned to normal at approximately 08:40 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Swish transactions starting at 07:20 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, January 28 2021, 08:37 AM (CET) GCash - Elevated Error Rate

Processing of GCash transactions is back to normal at approximately 28 Jan 2021 08:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for GCash transactions processed via AntFinancial starting at 07:50 CET.

We have contacted AntFinancial and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, January 28 2021, 06:17 AM (CET) Maybank - Elevated Error Rate

Processing over Maybank is back to normal since 09:15 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for payments processed via Maybank starting at 04:00 CET.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, January 27 2021, 05:42 PM (CET) iDEAL - Elevated Error Rate

The error rate for iDeal Rabobank transactions has returned to normal at approximately 19:00 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting at 17:12 CET resulting in a higher than usual error rate for iDeal transactions performed by Rabobank cardholders. Other iDeal banks are not affected by this issue.

We will provide an update as soon as it becomes available. The status of each iDeal bank can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, January 26 2021, 09:17 PM (CET) MasterCard 3D Secure Elevated Error Rate

The error rate for Mastercard authentication attempts has returned to normal at approximately 21:30 (CET).

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have noticed an elevated error rate for Mastercard 3DS authentications beginning at 20:51 CET.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, January 26 2021, 04:53 PM (CET) Razer Merchant Services (formerly Molpay) - Elevated Error Rate

The error rate for Razer Merchant Services (RMS) has returned to normal at approximately 18:00 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 16:23 CET.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, January 26 2021, 06:47 AM (CET) Maybank - Elevated Error Rate

Processing over Maybank is back to normal since 08:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for payments processed via Maybank starting at 03:55 CET.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, January 26 2021, 04:40 AM (CET) Razer Merchant Services (formerly Molpay) - Elevated Error Rate

Processing over Razer Merchant Services (formerly Molpay) is back to normal since 09:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have reached out to Razer Merchant Services (RMS) and they have provided the following update.

FPX Banks are having unexpected downtime after bank maintenance period since 26 Jan 12.47 PM MYT/26 Jan 05:47 CET

For direct updates, merchants may visit the following link for the latest information. https://status.merchant.razer.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 04:00 CET due to a bank connection issue, RMS will update the status once the bank has rectified the issue. For the latest updates, please refer to the following link. https://status.merchant.razer.com/

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, January 25 2021, 09:59 AM (CET) Cartes Bancaires - Increased Error rate

Processing of point of sale transactions over Cartes Bancaires is back to normal since 18:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to experience increased error rate for point of sale transactions processed through Cartes Bancaires.

Our engineering team keeps working together with our Cartes Bancaires partner on a resolution for this issue.

We will share a follow-up update as soon as more information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We continue to experience increased error rate for point of sale transactions processed through Cartes Bancaires.

Our engineering team keeps working together with our Cartes Bancaires partner on a resolution for this issue.

We will share a follow-up update as soon as more information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We continue to see increased error rate for point of sale transactions processed through Cartes Bancaires.

Our engineering team keeps working together with our Cartes Bancaires partner on a resolution for this issue.

We will share a follow-up update as soon as more information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We continue to see increased error rate for point of sale transactions processed through Cartes Bancaires.

Our engineering team keeps working together with our Cartes Bancaires partner on a resolution for this issue.

We will share a follow-up update as soon as more information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We continue to see increased error rate for point of sale transactions processed through Cartes Bancaires.

Our engineering team is working together with our partner on a resolution for this issue. We will share a follow-up update as soon as more information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in an increase in error rate for point of sale transactions processed through Cartes Bancaires since 08:35 CET.

Our engineering team is investigating the issue. We will share a follow up update as soon as more information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, January 25 2021, 06:37 AM (CET) Customer Area Payment Search


The issue where some PSP references were not viewable in the Customer Area has been resolved. Please note this did not affect payment processing.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue where some PSP references are not viewable in the Customer Area.

Our engineering team is engaged and working to resolve this issue. Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Saturday, January 23 2021, 10:44 AM (CET) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 11:06 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 09:10 CET.

We have contacted CreditEuropeBankRussia and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, January 22 2021, 05:16 PM (CET) Klarna - Elevated Error rate

Processing over Klarna continues to perform as expected.

Capture requests sent in during the time of the incident may have returned CaptureFailed status. These captures should be retried by submitting a file for batch processing:
https://docs.adyen.com/development-resources/batch-processing/submit-modifications

If any assistance is required, please contact Adyen Support (support@adyen.com) in case you have additional questions.

Processing over Klarna is back to normal since 18:13 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for capture requests processed through Klarna starting at 15:11 CET.

We're in contact with Klarna and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, January 21 2021, 11:31 AM (CET) Blik - Elevated Error Rate

Processing over Blik is back to normal since 12:16 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 08:00 CET.

We have contacted Blik and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, January 21 2021, 08:28 AM (CET) CompraFacil - Elevated Error rate

Processing over Multibanco, MB WAY and Payshop (CompraFacil) is back to normal since 21:02 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are continuing to see errors for Multibanco, MB WAY and Payshop transactions.

CompraFacil is working to solve the issue and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We are continuing to see errors for MultiBanco transactions.

We are in contact with CompraFacil and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CompraFacil starting at 07:00 CET.

We have contacted CompraFacil and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, January 21 2021, 06:22 AM (CET) PayULatam - Elevated Error rate

Processing over PayMaya is back to normal since 09:22 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU in Latam starting at 06:00 CET.

There is an ongoing maintenance on PayU in Latam and the latest updates can be found on http://status.payulatam.com/, it is scheduled to be completed at 07:00 CET. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, January 21 2021, 03:11 AM (CET) Mastercard AU - Increased response times

Response times for Mastercard Australia acquiring have returned to normal as of 04:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting at 02:45 CET resulting in higher than normal response times for Mastercard Australian acquiring.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, January 20 2021, 07:17 PM (CET) Network Tokenization - Elevated Error Rate


Network tokenization services have returned to normal since 13:37 PT.

We are actively monitoring connections and will continue to wait for the root cause analysis from the acquirer.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside our platform that is currently impacting network tokenization services.

Our teams have appropriately escalated to Visa to request feedback and root cause.

Merchants may see an elevated error rate and/or increased latency starting at 09:15 PT.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, January 20 2021, 11:30 AM (CET) Oney - Elevated Error rate

Processing over Oney is back to normal since 13:08 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 10:38 CEST.

Oney is currently working to resolve the issue as soon as possible.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, January 19 2021, 03:24 PM (CET) iDEAL - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since 16:50 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 14:40 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, January 19 2021, 01:13 PM (CET) Degraded performance starting at 13:06 CET

Payment processing through our US endpoints and for US and LATAM acquirers has fully recovered as of 13:44 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to work on resolving this issue. Performance for payment processing through our US endpoints and for US and LATAM acquirers has started to recover as of 13:32 CET.

The issue only affects Adyen's US endpoints and other US and LATAM acquirers.

We will provide a new update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

The issue is ongoing and currently only affects Adyen's US endpoints and other US and LATAM acquirers.

We will provide a new update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are currently experiencing degraded performance for merchants connecting to the platform as of 13:06 CET.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Monday, January 18 2021, 11:32 AM (CET) 3DS1 intermittent issue in Spain


We are continuing to see 3DS1 intermittent errors in Spain (ES).

Redsys (ACS) acknowledge the issue and confirm that transaction having such behaviour is happening on authentication cancelled.
In this use case Redsys (ACS) is not creating the necessary information (PaRes) to complete successfully the transaction.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We are continuing to see 3DS1 intermittent errors in Spain (ES).

We are in contact with Redsys and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in 3DS1 intermittent errors in Spain (ES).

For some 3DS1 authentications, the ACS is not sending the appropriate key-value pair back to the merchant's termUrl causing failure to validate the given authentication.

We are currently seeing "AutRes" & "message_format" returned when "MD" & "PaRes" is expected.

We have contacted Redsys and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Thursday, January 14 2021, 05:50 PM (CET) Network instability in Europe between at 17:00 and 17:28 CET


We have identified an issue, which has now been resolved, resulting in intermittent connectivity issues and degraded performance for merchants connecting to European endpoints between 17:00 and 17:28 CET.

Performance has normalized since then. Our engineering team continues closely monitoring the situation and will provide a new update if necessary.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Thursday, January 14 2021, 03:59 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam returned to normal since 20:15 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 14:54 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, January 14 2021, 08:24 AM (CET) BoletoBancarioItau - Elevated Error rate


Processing for BoletoBancarioItau transactions is back to normal since 09:00 CET.

We will provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


BoletoBancarioItau - Elevated Error rate

Acquirer / Payments Performance

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioItau starting at 03:50 CET.

We have contacted BoletoBancarioItau and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, January 13 2021, 12:22 PM (CET) Customer Area transaction list and payment search issue

The reported issue affecting a subset of search queries in the Customer Area has been resolved.

Note that payment processing is not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in the transaction list page being empty and search functionality in the Customer Area not to return results for some search queries.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Tuesday, January 12 2021, 10:53 AM (CET) Visa apple pay soft declines

The rate of soft declines we are seeing for Visa Apple Pay transactions has returned to acceptable levels.

Please contact Adyen Support (support@adyen.com) if you have any questions.

We are continuing to see soft declines on Visa Apple Pay transactions across multiple countries.

We are currently seeing this behaviour mostly from specific issuing banks from Denmark (DK), Norway (NO) and Poland (PL).

We are currently in contact with Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We are continuing to see soft declines on Visa Apple Pay transactions across multiple countries.

We are currently in contact with Visa and the involved issuers.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in Visa Apple pay transactions being soft declined by some specific issuers.

We are currently seeing this behaviour in Norway (NO), Denmark (DK), and Poland (PL).

We are currently in contact with the schemes on this and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, January 12 2021, 10:17 AM (CET) PayMaya - Elevated Error Rate

Processing over PayMaya is back to normal since 10:50 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 10:01 CET.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, January 11 2021, 06:27 PM (CET) Denmark Poor Performance

We have seen the error rate return to acceptable levels for Danish issuers authentication services.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting poor performance for some Danish issuers (DK)

We are currently in contact with affected issuers, and schemes.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, January 11 2021, 06:04 PM (CET) Notifications/ Webhooks - Degraded performance

The issue affecting our webhooks/ notification service has been resolved from 18:06 CET. 

For a subset of merchants during the incident, duplicate notifications were sent for the same event. One notification contained complete information as configured on your account. The duplicate notification may have had partial information included as part of the “additionalData” (optional configuration setting as described here: https://docs.adyen.com/development-resources/webhooks/additional-settings).

We have an issue affecting our webhooks/ notification service starting at 14:50 CET. As a result, merchants making use of our notification service may be receiving notifications with incomplete data. 

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Monday, January 11 2021, 09:09 AM (CET) Denmark soft decline on strongly authenticated transactions

Payments processed by Danish issuing banks - BOKIS and JYSKE BANK A/S is back to normal since 11.18hrs CET.

Impacted transactions would be 3DS successful with transaction status: "Refused" and acquirer response: "Authentication Required".

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in strongly authenticated transactions being soft declined.

This issue is currently limited to two Danish issuers (namely BOKIS and JYSKE BANK A/S).

We are in contact with Visa, Mastercard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, January 08 2021, 07:10 PM (CET) Customer Area Payment Search


We can confirm that the search functionality in the Customer Area is now working again as normal.

Please note payment processing was not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have re-identified an issue where some PSP references are not searchable in the Customer Area.

Payments are displayed in the transaction list as normal. Filtering the list to the approximate timeframe of when the payment was processed can help to find the transaction until the issue is resolved.

Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, January 08 2021, 10:44 AM (CET) American Express Brazil - Degraded performance

Payment processing has returned back to normal since 11:22 CET.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside our platform starting at 10: 11 CET affecting transactions processed through American Express Brazil. Merchants may be experiencing elevated response times and an elevated error rate on American Express transactions.

We are in contact with American Express and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Friday, January 08 2021, 01:35 AM (CET) MasterCard 3D Secure Elevated Error Rate

The error rate for Mastercard authentication has returned to normal at approximately 1:20 AM (CET).

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We wanted to provide an update in regards to the Mastercard authentication error. We are seeing errors for both 3DS2 and 3DS1.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for MasterCard 3DS2 transactions starting at 23:00 CET.

We are seeing 3DS2 errors affecting AReq/ARes.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, January 07 2021, 05:24 PM (CET) Network instability issues starting at 17:06 CET

We can confirm that the reported network instability has been resolved.

Our engineering team will continue monitoring and we will provide a new update, if required. 

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Payment processing has returned back to normal from 17:20 CET.

We continue monitoring performance closely and will provide a final update in the next 30 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in intermittent connectivity issues and degraded performance for merchants connecting to Adyen’s endpoints starting at 17:06 CET.

Our engineering team has been engaged and is actively working in resolving the situation. We will provide a new update in the next 15 minutes.

Wednesday, January 06 2021, 06:16 PM (CET) Swish - Elevated Error Rate

Processing over Swish is back to normal since 19:01 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Swish is currently experiencing disturbances that may affect Swish payments beginning at 17:51 CET . They are working to fix the problem and will update their website when status changes: https://www.swish.nu/operating-info

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions
Tuesday, January 05 2021, 11:23 PM (CET) Customer Area Payment Search

We can confirm that the search functionality in the Customer Area is now working again as normal.

Please note payment processing was not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

The search functionality in the Customer Area is now in the process of catching up, with more payments becoming searchable over time chronologically.

Payments are displayed in the transaction list as normal. Filtering the list to the approximate timeframe of when the payment was processed can help to find the transaction until the issue is resolved.

Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue with the search functionality in the Customer Area.

Our engineering team is engaged and working to resolve this issue. Please note this does not affect payment processing. Payments continue to process normally.

Payments are displayed in the transaction list as normal. Filtering the list to the approximate timeframe of when the payment was processed can help to find the transaction until the issue is resolved.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue where some PSP references are not viewable in the Customer Area.

Our engineering team is engaged and working to resolve this issue. Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, January 05 2021, 11:06 AM (CET) PayUZA - Elevated Error Rate

Processing over PayUZA is back to normal since 12:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 10:40 CET.

We have contacted PayU ZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, January 03 2021, 05:48 PM (CET) Interac - Elevated Error rate

Processing for payments over Interac has returned to normal as of 21:00 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 17:25 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, January 01 2021, 04:00 PM (CET) 3DS2 - Elevated error rate Hungarian issuer

Erratum : This behaviour is not linked to a 3DS2 usage.

We identified an issue outside of our platform resulting in an elevated error rate for MasterCard 3DS2 transactions processed via issuer OTP BANK PLC starting 00:00 CET on the 01/01/2021.

This issue has been mitigated however some transactions might still failed due to a raw acquirer response code "55 : Invalid PIN".

We are in contact with the issuer and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

MasterCard 3DS2 transactions processed via issuer OTP BANK PLC is back to normal since 23.00hrs CET, 1 Jan 2021.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for MasterCard 3DS2 transactions processed via issuer OTP BANK PLC starting 00:00 CET.

We are in contact with the issuer and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, January 01 2021, 10:04 AM (CET) Update on PSD2 SCA Rollout


We have continued to monitor the PSD2 rollout closely, but still have not seen large scale enforcement of strong customer authentication by issuers within the EEA. We will update if we see these trends change.

If the current behavior continues over the week you can expect a decline is the usage of system message regarding the PSD2 rollout.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.
If the current trend is continuing over the week you can expect a decline is the usage of system message regarding the PSD2 rollout.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We wanted to provide an additional update on today's rollout of PSD2. We have continued to monitor bank's adoption of SCA in addition to their authorization rates, and haven't seen a large increase in authentication.

Impact is still quite limited and we are not seeing full scale enforcement by issuers within the EEA.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We want to share an update on today’s rollout of PSD2 SCA. Our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.

Since 8:30 CET some 3DS2 errors are affecting AReq/ARes and RReq when using the Mastercard Directory Server.
RReq issue will be seen as rawAcquirerResponse: RReq not received from DS

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We wanted to share an update on today’s rollout of PSD2 SCA. Our teams have been closely monitoring banks adoption, authorization rates and general performance.

Very few banks have been enforcing PSD2 so far and subsequently impact has been limited. Adyen’s Authentication Engine has successfully identified a limited number of banks requiring Strong Customer Authentication, and is applying SCA only in these instances. The Authentication Engine will continue to identify banks going live over the coming days and weeks and take appropriate action.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Friday, January 01 2021, 09:49 AM (CET) 3DS2 - Elevated error rate

The identified issue has been resolved by MasterCards technical teams at 12:51 CET.

We will cautiously roll back to the initial behaviour.
As a result, authentication will be gradually using 3DS2 on BINs impacted by this issue.

Regarding the rollout of PSD2, our teams have been closely monitoring banks adoption, authorization rates and general performance.

We are currently not seeing large scale enforcement by issuers within the EEA.

We continue monitoring performance closely. A new update will be shared later today.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to see an elevated error rate for MasterCard 3DS2 (AReq/ARes and RReq) transactions starting at 08:36 CET.

To mitigate further impact, we will route more traffic over 3DS1 where required.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We continue to see an elevated error rate for MasterCard 3DS2 (AReq/ARes and RReq) transactions starting at 08:36 CET.

To mitigate further impact, we will route traffic over 3DS1.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for MasterCard 3DS2 transactions starting at 08:36 CET.

We are seeing a 3DS2 errors affecting AReq/ARes and the RReq.

RReq issue will be seen as rawAcquirerResponse: RReq not received from DS

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

December 2020

Thursday, December 24 2020, 08:40 AM (CET) PayUZA - Elevated Error Rate

Processing over PayUZA is back to normal since 08:18 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU ZA starting at 07:45 CET.

We have contacted PayU ZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, December 23 2020, 08:03 AM (CET) PayMaya - Elevated Error Rate

Processing over PayMaya is back to normal since 09:25 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 07:00 CET.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, December 22 2020, 09:56 AM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 10:35 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 09:42 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, December 21 2020, 12:08 PM (CET) iDeal - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since 15:12 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to see an elevated error rate on transactions processed for iDeal transactions performed by ABN cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting at 10:50 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, December 21 2020, 09:37 AM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 11:07 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 08:55 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, December 18 2020, 11:46 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam returned to normal since 00:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 23:00 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, December 18 2020, 07:38 PM (CET) Adyen API - Elevated Latency for US endpoints

The issue causing intermittent latency for merchants connecting to Adyen's endpoints in the United States have been resolved.

We will continue monitoring performance and provide a new update if required.

We continue working on resolving this issue. API performance for merchants connecting to Adyen's endpoints in the United States has started to recover from 19:47 CET.

We will provide another update as soon as it becomes available.

We are currently experiencing intermittent latency for merchants connecting to Adyen's endpoints in the United States. 

Merchants may see an elevated error rate and/or increased latency for a subset of requests. Our technical teams are urgently investigating and will update shortly.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Friday, December 18 2020, 07:06 AM (CET) PayUZA - Elevated Error rate

PayUZA - Elevated Error rate [RESOLVED]

Processing over PayUZA is back to normal since 07:10 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 06:00 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Friday, December 18 2020, 02:09 AM (CET) PayULatam - Elevated Error rate

PayULatam - Elevated Error rate [RESOLVED]

Processing over PayULatam is back to normal since 05:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 01:30 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, December 17 2020, 10:48 AM (CET) PayULatam - Elevated Error Rate

Processing over PayULatam returned to normal since 12:52 CET.

We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU Latam starting at 10:48 CET.

We have contacted PayU Latam and we will provide an update as soon as it becomes available.

Wednesday, December 16 2020, 12:06 PM (CET) Doku - Elevated Error Rate

Processing over Doku is back to normal since 12:06 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 11:45 CET.

We have contacted DOKU and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Wednesday, December 16 2020, 10:12 AM (CET) 3DS2 - Elevated error rate

Correction: Elevated error rate affected 3DS1 transactions only. 

Processing of Visa 3DS1 transactions has returned to normal as of 10:16 CET.    

We will continue to monitor and provide a new update if required.  

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS2 transactions starting at 09:40 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Tuesday, December 15 2020, 11:57 PM (CET) Prosodie - Elevated Error Rate

Processing over Prosodie is back to normal since 12:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We communicated earlier that processing over Prosodie was back to normal. This is incorrect. There is still an elevated error rate for transactions processed through Prosodie which started at 19:35 CET 2020/12/15.

We are in contact with Prosodie and they are working on resolving the issue. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing over Prosodie is back to normal since 03:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Prosodie starting at 19:35 CET.

We have reached out to Prosodie regarding the issue. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, December 15 2020, 06:33 PM (CET) PayULatam - Elevated Error Rate

Processing over PayULatam returned to normal since 19:23 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU Latam starting at 17:30 CET.

We have contacted PayU Latam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, December 15 2020, 02:47 PM (CET) iDEAL - Elevated Error Rate

iDeal processing for ING cardholders is back to normal since 16:35 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 14:27 CET resulting in a higher than usual error rate for iDeal transactions performed by ING cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, December 15 2020, 03:14 AM (CET) 3DS2 - Elevated error rate

Processing of Mastercard 3DS2 transactions has returned to normal as of 15/12/2020, 09:00 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Mastercard 3DS2 transactions starting at 14/12/2020, 21:00 CET.

We are in contact with Mastercard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, December 14 2020, 11:25 PM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 00:05 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Processing over MoMo is back to normal since 00:05 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 23:10 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, December 14 2020, 04:19 PM (CET) iDEAL - Issuer listing error on HPP

The issue for iDEAL payments through HPP where issuers were not listed correctly anymore has been resolved. Our engineers have deployed a fix and the issuers are listed correctly again as of 17:03 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue for iDeal payments through HPP where issuers are not listed correctly anymore.

Our engineering teams have been engaged and are urgently working on a fix. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Monday, December 14 2020, 12:06 AM (CET) Doku BNI VA - Elevated Errors

Processing over Doku BNI Virtual Account (doku_bni_va) is back to normal since 01:10 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in degraded performance for transactions processed through payment method Doku BNI Virtual Account (doku_bni_va) starting at 23:30 CET, 13 December 2020.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Sunday, December 13 2020, 09:23 PM (CET) Doku BNI VA - Elevated Errors

Processing over Doku BNI Virtual Account (doku_bni_va) is back to normal since 21:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in degraded performance for transactions processed through payment method Doku BNI Virtual Account (doku_bni_va) starting at 20:18 CET, 13 December 2020.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, December 12 2020, 04:29 AM (CET) Doku BNI VA - Elevated Errors

Processing over Doku BNI Virtual Account (doku_bni_va) is back to normal since 08.30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in degraded performance for transactions processed through payment method Doku BNI Virtual Account (doku_bni_va) starting at 17:00 CET, 11 December 2020.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Saturday, December 12 2020, 12:21 AM (CET) iDEAL - Elevated Error Rate

Processing over iDeal - ABN AMRO is back to normal since 02:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 23:30 CEST resulting in a higher than usual error rate for iDeal transactions performed by ABN AMRO cardholders. Other iDeal banks are not affected by this issue.

We will provide an update as soon as it becomes available. The status of each iDeal bank can also be tracked here: https://availability.ideal.nl/History

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, December 09 2020, 08:24 PM (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 21:15 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Swish is currently experiencing disturbances at Swish that may affect Swish payments. They are working to fix the problem and will update their website when status changes: https://www.swish.nu/operating-info

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Wednesday, December 09 2020, 07:12 AM (CET) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 08:27 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 06:15 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, December 08 2020, 03:21 PM (CET) Daily Finance Report generation delay December 8th 2020

We have resolved the issue resulting in generation delays for the Daily Finance Reports from December 8th (reporting date December 7th).

A server-to-server notification with eventCode=“REPORT_AVAILABLE" has been sent and the file is available for download from the Finance section in the Customer Area.

Note that other daily scheduled reports and on demand reports are not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in generation delays for the Daily Finance Reports from December 8th (reporting date December 7th).

Our development team has been engaged and is working on resolving this incident.

A new update will be provided as soon as more information becomes available. We will send a server-to-server notification with eventCode=“REPORT_AVAILABLE" once the report is available. At that moment the file will also be available for download from the Finance section in the Customer Area.

Note that other daily scheduled reports and on demand reports are not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Tuesday, December 08 2020, 01:34 AM (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 03:35 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Swish is currently performing maintenance and no Swish payments can be made during this time. The progress of their maintenance activities can be tracked on their status page: https://www.swish.nu/operating-info

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Thursday, December 03 2020, 03:21 PM (CET) PayULatam - Elevated Error Rate

Processing over PayULatam returned to normal since 15:15 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU Latam starting at 13:50 CET. This issue is affecting cardholders from Chile only, cardholders from other countries are not affected.

We have contacted PayU Latam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, December 01 2020, 05:05 PM (CET) PayULatam - Elevated Error Rate

Processing over PayULatam returned to normal since 23:45 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU Latam starting at 16:52 CET.

We have contacted PayU Latam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
Tuesday, December 01 2020, 10:20 AM (CET) Degraded performance for redirect payment methods between 09:30 and 10:07 CET


Between 09:30 and 10:07 CET, we experienced an issue impacting transactions processed for redirect payment methods. Merchants may have experienced elevated response times and an elevated error rate.

The issue has now been resolved. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.