The Retail Report
The trends and insights shaping your industry
We asked over 10,000 businesses around the world to unpack their fears, hopes, and strategies. Then we asked 40,000 consumers if they’re getting it right.
Access our latest research into the key trends, behaviors, and payments innovation shaping retail ambition right now.
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US businesses are optimistic and seeing growth opportunities
Our research found that 76% of American retailers expect to grow by 20% or more in 2022. Overall, hitting these growth ambitions equates to a $4.5 trillion opportunity in the US and represents a $7.7 trillion opportunity globally – and with many planning to further invest in unified commerce and operations, that number could be even higher.
Latest customer and merchant trends in the US
52%
of merchants outperform competitors due to early operational investments.
29%
of retailers use payments data to better understand their customers.
70%
of customers want retailers to simplify loyalty programs with tech.
57%
of shoppers say in-store experiences should be exciting.