Is customer experience costing you revenue?

Last year, retailers missed out on £2.6 trillion in revenue, globally. Find out how to create a positive shopping experience and avoid losing revenue. 

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Adyen's 2019 Global Retail Report

In an age where customer experience is so critical to loyalty, how do retailers keep up?

Consumers expect a seamless experience across all shopping touch points, and failure to deliver can come at a huge cost - £2.6 trillion to be exact.

In this report, we aim to provide key insights to help your business deliver great payment experiences for your customers - and help you tap into additional revenue.

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Key Highlights

Our need-to-knows from this years retail report

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Unified commerce

56% of shoppers have made a purchase as a direct result of a retailer offering a cross-channel buying option. 

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Social media

Social media is the way to keep it personal - 20% of consumers say they use social media to make purchases.

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Payment methods

50% of in-store shoppers and 50% of online shoppers have abandoned their purchase because the right payment method hasn’t been on offer.

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What is the impact for
UK retail?

 

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of UK shoppers want to pay with digital wallets

 

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lost by UK retailers in 2018 due to poor customer experience

 

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retailer revenue lost in the UK last year due to out of stocks

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