The Singapore Retail Report 2023


We asked
12,000+ businesses
and 36,000 consumers
from 26 markets 
about the state of retail

Retailers' investment in unified commerce is paying off

Connecting online and offline sales channels delivered a five percentage point boost to revenue growth for retailers. 

Singaporean consumers are very discerning

Most consumers have high expectations, with 77% looking for more personalized discounts and offers from retailers that they regularly shop with.

Fraud is a critical point of concern for many Singaporean retailers

But businesses need to do more to keep up with changing fraud risks. 51% of retailers experienced increased payment fraud attempts, while 43% experienced cyberattacks or data leaks.

Unlock fresh insights and data-driven strategies for your retail business

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