The Singapore Retail Report 2023
Connecting
ambitions
We asked
12,000+ businesses
and 36,000 consumers
from 26 markets
about the state of retail
Retailers' investment in unified commerce is paying off
Connecting online and offline sales channels delivered a five percentage point boost to revenue growth for retailers.
Singaporean consumers are very discerning
Most consumers have high expectations, with 77% looking for more personalized discounts and offers from retailers that they regularly shop with.
Fraud is a critical point of concern for many Singaporean retailers
But businesses need to do more to keep up with changing fraud risks. 51% of retailers experienced increased payment fraud attempts, while 43% experienced cyberattacks or data leaks.
Unlock fresh insights and data-driven strategies for your retail business
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