The Hong Kong Retail Report 2023


We asked
12,000+ businesses
and 36,000 consumers
from 26 markets 
about the state of retail

Retailers are reaping the benefits of investing in unified commerce

Unified commerce unlocks a HK$8 billion retail opportunity for businesses to connect their ambitions. 

Retailers are breaking down silos to meet soaring customer demands

Connecting online and offline sales channels creates journeys and experiences that consumers desire, delivering a four percentage point uplift in revenue for retailers.

Shoppers in Hong Kong have higher customer expectations and show less loyalty to retailers

Businesses need to do more to turn transactions into loyal customers. 77% of shoppers want more rewarding experiences for their loyalty.

Unlock fresh insights and data-driven strategies for your retail business

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