The Hong Kong Retail Report 2023
Connecting
ambitions
We asked
12,000+ businesses
and 36,000 consumers
from 26 markets
about the state of retail
Retailers are reaping the benefits of investing in unified commerce
Unified commerce unlocks a HK$8 billion retail opportunity for businesses to connect their ambitions.
Retailers are breaking down silos to meet soaring customer demands
Connecting online and offline sales channels creates journeys and experiences that consumers desire, delivering a four percentage point uplift in revenue for retailers.
Shoppers in Hong Kong have higher customer expectations and show less loyalty to retailers
Businesses need to do more to turn transactions into loyal customers. 77% of shoppers want more rewarding experiences for their loyalty.
Unlock fresh insights and data-driven strategies for your retail business
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